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Rithum ™ is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As the PMO & Portfolio Analyst , you are at the operational core of the Brands Services program management office. You administer initiative intake, maintain the portfolio system of record, and produce the reporting and analysis that Brands Services leadership uses to make prioritization and resourcing decisions. You track dependencies, surface risks before they reach a milestone, and prepare the materials that make governance forums decision-ready. In this role, you are the person who knows the true status of every active initiative in the portfolio and can explain what it means. At Rithum, all team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance. Responsibilities Intake Administration & Triage Support Administer intake for Brands Services initiative requests: log, classify, route, and track status against turnaround targets Prepare triage packets and maintain decision logs so prioritization rationale stays traceable Portfolio Reporting & Executive-Ready Analysis Build and maintain the portfolio reporting layer (status, milestones, health) sourced from existing systems, and keep improving it by automating manual steps Produce executive-ready analysis and KPI reporting that leads with the decision needed and the driver behind any variance Initiative Tracking, Dependencies & Risk Maintain the initiative inventory of record (owners, success criteria, milestones, definition of done) Maintain the dependency register and risk/issue log, escalating against defined thresholds before milestones are at risk Governance Preparation & Operating Cadence Run the operating cadence: prepare agendas, pre-reads, and status packets for governance forums, and capture/follow up on decisions and action items Maintain PMO templates and standards, and partner with initiative owners to keep portfolio data current and accurate Qualifications Minimum Qualifications 2+ years of experience in program or project coordination, PMO operations, business operations, or an analyst role supporting initiative or portfolio reporting Demonstrated experience building and maintaining status or performance reporting for leadership Hands-on experience with a project or work management tool (Jira, Asana, Monday.com, Smartsheet, or similar), including building views, dashboards, and reports Advanced proficiency in Excel or Google Sheets, including pivot tables, lookups, and multi-source data consolidation, applied to portfolio or KPI analysis Experience tracking risks, issues, and dependencies across multiple concurrent initiatives Experience preparing meeting materials, pre-reads, or decision documents for senior stakeholders Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation Preferred Qualifications 3+ years of experience in PMO operations, program management, or business operations Bachelor's degree in the applicable discipline or related field preferred Experience in a SaaS, technology, or e-commerce organization Experience with business intelligence or visualization tools (Power BI, Tableau, Looker) or workflow automation tools (Power Automate, Zapier, or similar) Experience supporting an annual or quarterly planning cycle end to end Strong written and verbal communication, with the ability to compress detail into a clear executive summary Comfort with ambiguity and a bias toward structuring work that is not yet defined Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it's like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $65,000-$95,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 10% of the annual base salary. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

What is PerfectServe ? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place! The ideal candidate is early in their mobile development career but has already demonstrated sound programming fundamentals and hands-on experience with React Native. This individual will be comfortable working in a collaborative, cross-functional environment, building and maintaining features across both iOS and Android from a shared codebase, and willing to pivot between front-end, integration, and debugging work based on team priorities and business needs. Responsibilities Develop and maintain cross-platform mobile applications using React Native for both iOS and Android under the guidance of more senior mobile engineers. Translate UI/UX designs and wireframes into high-quality, responsive code. Integrate mobile applications with RESTful APIs and third-party SDKs. Debug and resolve bugs, performance issues, and platform-specific quirks between iOS and Android. Participate in code reviews and incorporate feedback from senior engineers. Write and maintain basic unit and integration tests to help ensure application stability. Communicate effectively in a remote environment, including maintaining an active on-camera presence during meetings when expected. Qualifications Some prior technical experience in mobile development, software development, or a related technical area OR a bachelor's degree in computer science, Software Engineering, or another programming/technology-related field from an accredited higher education institution. Working knowledge of React Native and JavaScript/TypeScript, including React fundamentals such as components, state, props, and hooks. Basic understanding of the software development lifecycle (SDLC) and/or Agile delivery practices. Familiarity with mobile UI/UX principles and an interest in building skills across both iOS and Android. Experience using Git for version control and consuming REST APIs. Strong communication skills and the ability to work effectively with cross-functional teams. Health IT experience (a plus) About PerfectServe PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care. Environment, Physical & Other Requirements This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation. Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship. This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. PerfectServe, Inc. is an Equal Opportunity Employer -----M/F/D/V. Why Join PerfectServe? At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You'll work with a dedicated and mission‑driven team in an environment that values growth, transparency, and innovation. We offer a salary range of $75,000–$100,000 USD per year, with compensation tailored to your background, strengths, and growth potential. This range reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation is determined by several factors, including experience, skills, and team impact. We regularly review compensation to ensure fairness and consistency. Current employees with questions are encouraged to connect with their manager or People Operations. Benefits: Remote first work environment Health, Dental, Vision, Life and Disability Insurance options available day one. 401K - with match and immediately vested. 17 company holidays, 2 floating holidays plus competitive paid time off policy Internal Advancement Opportunities PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

Alimentiv is a global CRO with a singular focus: advancing therapies for patients with gastrointestinal diseases. GI is our WHY and for more than 30 years that purpose has driven our scientific rigour, operational excellence, and deep therapeutic expertise, including supporting more than 70% of IBD compounds in development. We operate as a private, profit-with-purpose company, channeling our commercial success back into scientific research, technology, and our people. With approximately 700 people across multiple countries and three service lines, we are growing deliberately, and the capability of our leaders and our organization is central to how we get there. If you want to do meaningful work, build something real, and invest back in research that changes lives — we want to meet you! Job Overview As a Clinical Operations Lead , you will provide clinical operations oversight for projects at a regional or global level, ensuring study deliverables, CRA activities and investigator sites are managed in accordance with the protocol, monitoring plan, ICH-GCP guidelines and applicable local regulations. You will act as a key liaison between CRAs and the clinical project team, providing operational guidance, training and oversight throughout the study. The role will also support site start-up and feasibility, recruitment and enrolment strategies, monitoring performance, issue escalation and corrective actions, while contributing to study planning, documentation and overall project delivery. Key Responsabilities Provide oversight of regional CRAs and investigator sites, ensuring compliance with study protocols, monitoring plans, ICH-GCP, local regulations and study timelines. Conduct co-monitoring and CRA assessment visits as required, supporting site and CRA performance and ensuring monitoring standards are maintained. Proactively monitor site and country performance, including recruitment, data collection, document collection and TMF activities, and communicate progress to the clinical project team. Oversee regional site start-up and feasibility activities and support vendor management activities where required. Review monitoring visit reports for quality, compliance and appropriate site management, ensuring project deliverables are completed accurately and on time. Serve as a key point of contact for regional CRAs, providing study-specific guidance, resolving issues and escalating matters to the Project Manager or relevant functions when appropriate. Provide training and mentoring to CRAs on study procedures, clinical plans, guidelines and timelines, and ensure study-specific training is completed and documented. Participate in Sponsor meetings and CRA calls, providing updates on country and site performance and operational progress. Develop and implement enrolment and recruitment strategies and create study tools, training materials, monitoring plans and other clinical operations documentation. Support the clinical project team with study deliverables, presentations, site management activities, protocol deviations, financial project activities and other operational objectives as required. Skills & Qualifications 4–6 years of relevant clinical research experience required, with 7–9 years preferred. Minimum 3 years of CRA experience, with strong hands-on understanding of clinical monitoring activities. Post-secondary certificate/diploma required; a Bachelor's degree in Health Sciences, Life Sciences, Nursing or a related discipline is preferred. Strong understanding of ICH-GCP, local regulations, IRB/EC requirements and Investigator responsibilities as they relate to clinical monitoring. Experience working with EDC systems and clinical research documentation. Strong understanding of clinical trial processes, site management, monitoring activities and study performance metrics. Excellent written and verbal communication skills, with the ability to effectively communicate with CRAs, Sponsors, investigators and cross-functional teams. Strong organisational, interpersonal and project coordination skills, with the ability to manage multiple priorities and deadlines in a dynamic environment. Highly proactive, detail-oriented, task-driven and organised, with strong problem-solving and critical-thinking abilities. Proficiency in Microsoft Office and demonstrated ability to prepare high-quality reports, presentations and clinical research documentation. SoCRA and/or ACRP certification/designation is an advantage. What We Offer In addition, as an Alimentiv Employee, you're also eligible for the following programs: Education Reimbursement program for full-time employees Monthly Cell Phone and Remote Work Allowance (dependent on role eligibility) One time office setup allowance (can be used to purchase a scanner/printer, extra monitor, office furniture, etc.) Working while visiting program – up to 4 weeks per year! Flexible Summer Hours Program from May – September Employee referral incentive – we know great people know other great people, and we think that warrants recognition! Full-time employees also become beneficiaries of the Alimentiv Trust after one year of employment, and permanent members after 5 years of employment Optional formal mentorship program (Alimentorship); country/region annual social events in person; leadership development programs for people leaders in accordance with your seniority; social committee and several other optional initiatives designed to support you in feeling like part of the Alimentiv team! Additional benefits may be available depending on the country of employment and are subject to local policies and eligibility. Our Services End-to-end GI clinical trial services, from protocol design through submission support Central medical imaging management and endoscopic reading Precision medicine and biomarker solutions Real-world evidence and clinical consulting Histopathology and lab services through AcelaBio How to Apply To apply for this position, please submit your resume through the Alimentiv Careers Portal or via LinkedIn's Easy Apply. Resumes must be submitted in English. Equal Opportunity and Accessibility Alimentiv is committed to building a diverse, inclusive and respectful workplace. We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, colour, ethnicity, national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, marital or family status, disability, or any other characteristic protected by applicable law. Accommodations are available upon request for persons with disabilities throughout the recruitment and selection process. Requests can be directed to recruitment@alimentiv.com . Compensation Additional Information Stay Alert to Recruitment Scams Alimentiv is aware of a continued increase in phishing scams, which use various methods of attack via email, text, voice and social media, including individuals posing as our recruiters and contacting candidates with fraudulent opportunities. Our hiring process always includes direct engagement with a recruiter or hiring manager, and we will never ask for sensitive personal information early in the process. Official communication will only come from company email addresses containing "@alimentiv.com". If you are contacted about an open job at Alimentiv, please verify the domain of the sender's email address and confirm that you are being asked to apply on this website. If something doesn't feel right, we encourage you to verify before responding. If you believe you have been the victim of a phishing scam, please contact your local government cyber authority to report it.

What is PerfectServe ? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place! *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-69d3af6b-3b08-8333-a766-927e9fdc4847-62" data-testid="conversation-turn-192" data-scroll-anchor="true" data-turn="assistant"> About the role We are building a new data platform, and it needs to run somewhere — safely, repeatably, and in a regulated environment. This is the infrastructure seat on a small data platform team. You will own the AWS footprint, the deployment path, and the access model that lets a data pipeline read from production systems safely. We hold a high bar here — declarative, version-controlled infrastructure and tightly scoped production access — and you will be designing within that model from day one. Why this role, specifically Plenty of platform roles are about keeping existing infrastructure running. This one is about building the path that lets a new platform touch production data at all — in an environment with protected health information, multiple tenants, and systems clinicians rely on overnight. That constraint is the interesting part. "Give the pipeline database access" is easy anywhere without rules. Doing it with least-privilege credentials, a fully auditable deployment path, and no manual escape hatches is an actual engineering problem, and it is the one you would own. You will also be doing it at the start, when the decisions are still open — rather than inheriting someone's access model and being asked to defend it. What you will do Own the AWS infrastructure for the data platform, defined as code Build and maintain the deployment path, using GitOps and continuous delivery Design least-privilege access to production data sources — credentials, network routes, and permissions that hold up to scrutiny Stand up observability for the platform so reliability is built in rather than added later Administer the Kubernetes workloads the platform runs on Partner with our security team, which matters here given protected health information and multiple tenants Automate the operational work rather than performing it by hand What you bring Depth in AWS is the core requirement for this role: Networking — VPC design, cross-region and cross-account data movement, private connectivity, VPN IAM — able to design least-privilege access, not only apply an existing policy Databases — RDS, Aurora, SQL Server, including read replicas Storage — S3, including access patterns and bucket policy Alongside that: Terraform or CDK to a production standard Kubernetes administration, and GitOps delivery with Argo CD or similar Ownership of CI/CD pipelines A preference for automation over manual intervention, including autoscaling and self-healing rather than hands-on fixes Nice to have Cloud data warehouse platform administration Database replication, particularly SQL Server Managed message infrastructure (RabbitMQ, Amazon MQ) Healthcare or another regulated, audited environment Why Join PerfectServe? At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You'll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. We offer a salary range of $140,000-160,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team.The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate's experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations. Benefits: Remote first work environment Health, Dental, Vision, Life and Disability Insurance options available day one. 401K - with match and immediately vested. 17 company holidays, 2 floating holidays plus competitive paid time off policy Internal Advancement Opportunities PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We're experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies' full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Position Overview Cordance is seeking a driven Account Executive focused on new business acquisition to accelerate growth across our portfolio of software companies. This role requires a consultative seller who can uncover customer needs, articulate business value, build strong relationships, and confidently manage the full sales cycle from prospecting and discovery through negotiation and close. As an Account Executive, you'll own the full sales cycle —from targeted prospecting to executive presentations and contract execution. You'll thrive in a fast-paced, growth-minded environment where collaboration, accountability, and strategic execution define success. Key Responsibilities Identify, engage, and convert new logo opportunities across assigned territories or verticals (e.g., Education, Industrials, Compliance, Commerce, and Technology). Develop prospecting strategies through research, outbound outreach, and engagement with key decision-makers. Manage full-cycle SaaS sales opportunities from qualification to close. Lead product demonstrations, ROI-based discussions, and value-driven presentations to multi-stakeholder buying groups. Conduct deep discovery to identify customer pain points, align Cordance solutions to business objectives, and build ROI-based value propositions. Apply MEDDPICC methodology to maintain deal discipline and improve forecast accuracy. Develop and execute opportunity strategies that balance customer outcomes with business goals. Negotiate contract terms that establish long-term, mutually beneficial partnerships. Work closely with Sales Development Representatives (SDRs) to optimize pipeline creation and territory coverage. Partner with Sales Leadership and Marketing to refine go-to-market motions, campaigns, and messaging. Ensure seamless handoffs to Customer Success for onboarding and adoption. Maintain high CRM hygiene and data accuracy in HubSpot (primary CRM across BUs). Deliver consistent, data-driven forecasting and ensure pipeline health aligns with revenue objectives. Competencies: Sales Execution & Strategy: Proven ability to own full-cycle SaaS sales in the mid-market segment, consistently achieving or exceeding quota. Balances disciplined process with creative deal strategy to accelerate new logo growth. Consultative Selling & Value Creation: Fluent in value-based discovery and business outcome alignment. Applies MEDDPICC rigor to qualify opportunities and advance deals efficiently. Relationship Development: Builds credibility and trust across multiple stakeholder levels — from functional leaders to executive sponsors — by acting as a strategic partner focused on business outcomes. Negotiation & Closing: Expert in crafting win-win deal structures that drive ARR growth while maintaining profitability and customer satisfaction. Operational Discipline: Maintains accurate forecasting, pipeline visibility, and CRM data hygiene. Prioritizes deals based on impact potential and alignment with ICP. Collaboration & Team Engagement: Partners effectively with SDRs, Sales Leadership, and Marketing to execute GTM strategies and ensure seamless transitions into post-sale success. Performance & Resilience: Operates with persistence, adaptability, and focus in a high-growth, evolving environment. Demonstrates ownership, urgency, and continuous improvement. Required Qualifications Experience: 5+ years of full-cycle SaaS sales experience , with a strong record of meeting or exceeding quota. Demonstrated success in new business acquisition from SMB to Enterprise. Expertise using structured methodologies such as MEDDPICC to drive forecast accuracy and close rates. Proven ability to engage and influence multiple stakeholders, including senior decision-makers. Exceptional communication, presentation, and negotiation skills. CRM proficiency (HubSpot preferred). Self-starter with resilience, discipline, and the ability to thrive in a dynamic, high-performance environment. Preferred Qualifications Experience selling into industries such as Education Technology, Industrials, Compliance, or Commerce . Demonstrated success working cross-functionally with SDRs, Sales Leadership, and Marketing to optimize GTM execution. Background in both new logo acquisition and account expansion a plus. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you'll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement : Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We're experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies' full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Position Overview Cordance is seeking an experienced and strategic HR Business Partner (HRBP) to support our growing portfolio of software companies operating across the United States, Canada, United Kingdom, and New Zealand. This is a hands-on role for an HR professional who thrives in complex, multi-entity environments and can navigate the nuances of employment practices, culture, and organizational design across multiple countries and business units. The HRBP will serve as a trusted advisor to business leaders, driving employee relations strategy, performance management, and organizational effectiveness, while partnering closely on M&A activity, including integration planning and the harmonization of people practices across newly acquired businesses. This is a high-impact, global role suited to an HRBP who is equally comfortable rolling up their sleeves on complex employee relations matters and advising senior leadership on org strategy in a fast-paced, acquisitive environment. Key Responsibilities Serve as a strategic HR partner to leaders across multiple business units and legal entities, advising on org design, workforce planning, and talent strategy. Lead complex employee relations matters end-to-end- investigations, performance concerns, conflict resolution, and separations; ensuring consistent, compliant, and fair outcomes across jurisdictions (US, Canada, UK, and New Zealand). Own the performance management lifecycle: goal-setting, mid-year and annual reviews, calibration, performance improvement plans, and coaching managers on effective feedback and documentation. Advise managers and leaders on employment practices and compliance considerations across multiple countries, partnering with legal counsel and external advisors as needed. Build and scale HR programs (engagement, retention, workforce planning) that flex across entities of different size, maturity, and culture. Analyze people metrics- turnover, engagement, performance distribution- to identify trends and recommend proactive interventions. Partner with Total Rewards and Payroll to help ensure compensation structures and benefits remain competitive and compliant across regions. Coach and develop people managers on leadership skills, feedback delivery, and change management. Act as a culture champion, supporting the integration of acquired teams and reinforcing Cordance's values across a distributed, multi-entity organization. Lead or support cross-entity HR projects and initiatives, ensuring consistent execution of people strategy at scale. Competencies Employee Relations Expertise: Navigates complex ER issues with sound judgment, empathy, and awareness of employment practices across multiple jurisdictions. Performance Management Leadership: Drives a strong performance culture through effective goal-setting, feedback, calibration, and manager coaching. M&A & Integration Acumen: Comfortable operating in ambiguity during post-close integration, harmonizing people practices across newly combined organizations. Multi-Entity, Global HR Fluency: Understands the nuances of supporting HR across multiple legal entities and countries (US, Canada, UK, NZ), balancing local nuance with global consistency. Strategic Business Partnership: Builds credibility with senior leaders as a trusted advisor, balancing empathy for employees with sound business judgment. Data-Driven Decision Making: Uses people analytics to identify trends, risks, and opportunities that inform HR strategy. Change Management: Guides teams through organizational change, restructuring, and integration with clarity and care. Discretion & Judgment: Handles sensitive and confidential matters with the highest level of professionalism. Qualifications Required Qualifications: 7+ years of progressive HR Business Partner experience, including at least 2–3 years supporting multi-entity, multi-country, or otherwise complex organizations. Demonstrated experience leading employee relations investigations and complex performance management processes. Working knowledge of employment practices and HR compliance considerations across the US, Canada, UK, and New Zealand (or a strong track record of quickly building fluency in new jurisdictions). Experience partnering with senior leaders (Director level and above) as a strategic HR advisor. Strong communication, conflict-resolution, and coaching skills. Ability to manage ambiguity and competing priorities in a fast-paced, acquisitive, private equity-backed environment. Preferred Qualifications Experience supporting HR within a private equity-backed, holding company, or multi-business-unit environment. SHRM-SCP, SPHR, or equivalent HR certification. Experience supporting M&A activity, including integration planning and harmonizing HR practices post-acquisition. Experience standardizing HR policies, processes, or systems (e.g., HRIS) across multiple acquired entities. Familiarity with payroll, benefits, and compensation structures across North America, the UK, and ANZ. Background in SaaS, technology, or professional services industries. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you'll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement : Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We're experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies' full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Position Overview The IT Operations Manager runs day-to-day IT operations, endpoint security, and support across Cordance HQ and its business units. The role is the hands-on owner of our IT tooling, our managed service providers, and the transition of business units onto a common HQ-managed platform. Because Cordance operates across multiple business units, this role balances central standards with each unit's individual systems, audits, and deadlines. The IT Operations Manager also supplies the evidence and controls that business units need for SOC 2 and other security certifications. Key Responsibilities IT Operations and Support Own IT service management across HQ and business units, including ticket quality, escalations, and SLAs with the helpdesk provider (currently 1Path). Run joiner, mover, and leaver processes, including provisioning and removing access across Microsoft 365, Google Workspace, AWS, and business applications, working with HR on identity data from Rippling. Maintain and keep current the IT Operations Runbook, covering systems, procedures, contacts, and escalation paths. Endpoint and Security Tooling Administer the RMM and endpoint stack, including NinjaOne for device management and SentinelOne for EDR, and keep device inventories reconciled between them. Administer email and web security, including Abnormal Security and Cisco Umbrella, across multi-org and EU tenants. Enforce agent installation and device compliance on all company-managed devices and follow up with non-compliant users. Triage security alerts and integration health issues and route them to the appropriate team or provider. Infrastructure and Cloud Support the AWS landing zone and cloud access for business units and keep its documentation current. Manage identity, access, and tenant configuration across Microsoft 365 and Google Workspace environments. Business Unit Integration and Vendor Management Deliver IT and security integration workstreams that move business units from legacy MSPs onto HQ-managed tooling and in-house support. Hold MSPs and vendors accountable to deadlines for onboarding, offboarding, and tool removal, and report status and risk to leadership. Review and approve MSP invoices and manage hardware procurement with suppliers. Compliance Support Provide device, access, and configuration evidence for SOC 2 and other security certifications. Close gaps identified during audits and implement a continuous compliance framework to ensure infrastructure is audit-ready and compliant. Competencies Strong IT operations and infrastructure management capabilities. Hands-on expertise managing identity, access, endpoints, and cloud environments. Ability to manage outsourced helpdesk providers, MSPs, and technology vendors against defined SLAs and deadlines. Ability to balance centralized IT standards with the needs of multiple business units and technology environments. Strong organizational skills with the ability to maintain accurate operational documentation and compliance evidence. Ability to communicate clearly with executives, vendors, and non-technical users. Strong ownership and follow-through when managing integrations, escalations, security issues, and audit requirements. Required Qualifications 7+ years of experience in IT operations or infrastructure, including 3+ years leading IT operations or managing MSPs. Hands-on administration of Microsoft 365 / Entra ID and Google Workspace, including identity, access, and tenant settings. Hands-on experience with an RMM platform, with NinjaOne preferred, and an EDR platform, with SentinelOne preferred. Working knowledge of AWS and Azure, including IAM, account structure, and landing zones. Proven record of managing outsourced helpdesk or MSP contracts against SLAs and deadlines. Experience supporting SOC 2 or ISO 27001 audits with technical evidence. Experience with M&A integration or running IT across several business units or tenants. Clear written communication with executives, vendors, and non-technical users. Bachelor's degree in IT, computer science, or a related field, or equivalent experience. Preferred Qualifications Experience with Abnormal Security, Cisco Umbrella, or similar email and DNS security tools. Scripting experience for automation using PowerShell, Bash, or Python. ITIL 4 Foundation certification. Microsoft 365 Administrator Expert or AWS Certified SysOps Administrator certification. Security certification such as CompTIA Security+, CISSP, or CISM. Familiarity with GDPR and managing EU data residency across tenants. Experience working with a global team, including overlap with India (IST) hours. Success Measurements Consistent IT service delivery across Cordance HQ and its business units, including effective management of tickets, escalations, and SLAs. Accurate and compliant device inventories across IT and endpoint security platforms. Timely completion of business unit IT and security integrations onto HQ-managed tooling. Effective management of MSPs and vendors against agreed-upon deadlines and service expectations. Reliable identity, access, endpoint, and cloud administration across Cordance environments. Timely delivery of technical evidence and remediation of gaps identified through SOC 2 and other security audits. Up-to-date IT operations documentation, procedures, contacts, and escalation paths. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you'll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement : Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

About Tala Tala is the AI-native credit infrastructure that connects global capital to the global majority. We combine proprietary risk intelligence with an expanding network of capital and distribution partners to power credit access at scale. To date, Tala has distributed more than $9 billion in capital to more than 14 million customers across Africa, Latin America, and Asia, building the definitive contextual dataset on thin-file borrowers in emerging markets. Tala is now converting that foundation into shared infrastructure that partners, capital providers, and ecosystems can build on. The company has been named to the Fortune Impact 20 list, CNBC's World's Top Fintech Companies twice, CNBC Disruptor 50 for five years, and Forbes' Fintech 50 list for ten years running. Given the global nature of our team, we operate on a remote-first approach with office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India. Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we'd love to hear from you! The Role The Senior Product Analyst is a strategic partner to Product, Engineering, and Design, responsible for shaping product direction through rigorous analysis, strong product intuition, and deep ownership of metrics, instrumentation, and experimentation. This role combines analytical depth with product thinking, enabling teams to understand user behavior, validate hypotheses, identify growth opportunities, and make high-quality decisions at speed. The Senior Product Analyst operates autonomously, leads analytical strategy for their product area, and ensures that the product team has a robust, batteries-included analytical foundation. What You'll Do Drive end-to-end analytical discovery: define questions, shape hypotheses, perform root-cause analysis, and identify second-order effects Produce high-context, narrative-driven analysis that shapes product decisions—not just dashboards or metrics reporting Design tracking plans and instrumentation schemas; work with engineering to ensure correct implementation Implement automated alerting and monitoring to surface health issues, funnel breaks, outliers, and behavior shifts in real time Lead the design, execution, and interpretation of experiments (A/B tests, multivariate tests, staggered rollouts) Select and apply appropriate statistical techniques (frequentist/Bayesian, CUPED, time-series methods). What You'll Need 4-6 years in product analytics, data science, or growth analytics with extensive product-team experience. Proven track record influencing product roadmaps with evidence-based insights. Experience in high-velocity experimentation environments (consumer apps, fintech, SaaS, marketplaces). Expert SQL; fluency with Snowflake or equivalent cloud data warehouses. Strong experimental design and statistical analysis skills. Competence with data visualization tools and dashboards (Looker, Metabase, etc.). Compensation Additional Information Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Regional Director, Commercial Sales - LATAM, you'll lead a team of Commercial Account Executives to grow adoption of GitLab's artificial intelligence (AI)-powered DevSecOps platform, which brings together software development, security, and operations. You'll own software sales, bookings, and revenue across the region, helping new and existing customers increase developer productivity, improve operational efficiency, and reduce security and compliance risk. You'll also build a foundational operational discipline, including a defined sales cadence, a common methodology (MEDDPICC and Command of the Message) applied consistently across the team, and a partner strategy that multiplies regional coverage. Reporting to the Area Vice President, LATAM, you'll hire and develop your team, set territory and industry strategies, and align regional sales plans with GitLab's growth goals. In your first year, you'll focus on building a strong team culture, deepening customer relationships across LATAM, and consistently meeting or exceeding performance objectives. What you'll do Lead, coach, and develop Commercial Account Executives serving the LATAM market to deliver software sales, bookings, and revenue results. Build territory and industry plans based on market dynamics, customer needs, and competitive trends, and turn those plans into growth opportunities. Establish that operating rhythm including qualification standards, pipeline hygiene, deal inspection, and forecast accuracy. Own accurate sales forecasts, territory management plans, and regional growth strategies aligned with GitLab's revenue goals. Establish, track, and report on team performance metrics, and address gaps through coaching and changes to regional plans. Partner with Renewals, Marketing, and Sales Operations to manage pipeline health, renewal performance, and deal execution. Recruit, hire, and onboard sales talent, and maintain a pipeline of potential future hires in the region. Build an inclusive, positive team culture through regular coaching, clear expectations, and ongoing development. Enable your team on GitLab's product, pricing, AI-powered DevSecOps positioning, and industry and regulatory factors relevant to LATAM markets. What you'll bring Progressive experience in field sales and sales operations in open source software, DevOps, or a similar software-as-a-service environment. We welcome transferable leadership and regional sales experience from adjacent software markets. Success leading and developing account-focused sales teams, including hiring, coaching, and performance management. A track record of meeting or exceeding revenue, pipeline, and other sales performance objectives. Experience building and executing go-to-market strategies for LATAM, with a willingness to lead your team and participate directly in selling. Commercial and analytical skills to interpret sales performance, market trends, customer needs, and competitive dynamics, and use those insights to improve regional plans. Practical experience using customer relationship management (CRM) and sales and marketing tools, such as Salesforce, Clari, or Marketo, to manage forecasts, territories, and pipeline. Relationship-building, negotiation, and presentation skills, including executive-level written and verbal communication and the ability to mentor others. Interest in open source and a commitment to GitLab's values of collaboration, results, efficiency, diversity, inclusion and belonging, iteration, and transparency. About the team You'll join our Sales organization in the Commercial LATAM region. As an all-remote team, we collaborate across time zones using asynchronous workflows. We drive new and expansion revenue and partner with Renewals, Marketing, and Sales Operations to serve customers across LATAM. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

About Tala Tala is the AI-native credit infrastructure that connects global capital to the global majority. We combine proprietary risk intelligence with an expanding network of capital and distribution partners to power credit access at scale. To date, Tala has distributed more than $9 billion in capital to more than 14 million customers across Africa, Latin America, and Asia, building the definitive contextual dataset on thin-file borrowers in emerging markets. Tala is now converting that foundation into shared infrastructure that partners, capital providers, and ecosystems can build on. The company has been named to the Fortune Impact 20 list, CNBC's World's Top Fintech Companies twice, CNBC Disruptor 50 for five years, and Forbes' Fintech 50 list for ten years running. Given the global nature of our team, we operate on a remote-first approach with office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India. Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we'd love to hear from you! The Role We are currently seeking a Sr SecOps Engineer to design, implement and maintain suitable infrastructure and application security solutions on AWS public cloud environments using DevSecOps mindset. You will bring world class cloud-native security expertise to implement solutions for security configuration hardening, vulnerability management, detection, protection and monitoring of security threats and intrusions, in an automated fashion. What You'll Do Driving the design and implementation of defense-in-depth infrastructure and application security solutions for our customer facing SaaS platform in AWS public cloud environments Driving architecture, implementation, configuration and automation of native and third party cloud security solutions for hardening, detection, prevention, logging and response solutions for security vulnerabilities and threats Provide thought leadership with a security bent of mind to the organization Working closely with Product, Engineering and IT in a DevSecOps model on technologies like FWs, ACLs, WAFs, IAM roles and permissions, Vulnerability management and hardening, Threat and Intrusion detection, Kubernetes Container Security solutions, Pen Test and endpoint security Assisting in incident response and triaging activities as needed for security incidents and events Using AI in security operations to streamline and optimize the security incident management, resolution. What You'll Need 5-7 years of previous experience deploying and administering security infrastructure in AWS public cloud environments, using Infrastructure as Code required In-depth hands-on experience with at least one public Cloud platform (AWS or GCP) with advanced knowledge of securing IaaS platforms and services like WAFs, Security Groups, EC2/Compute, EKS/GKE, ECR/GCR, S3/Cloud Storage, RDS/Cloud SQL, Logging and Monitoring Prior experience working closely with Product, DevOps and CloudOps' Site Reliability Engineers on shift-left strategies, CI/CD tools and solutions needed Experience working on DLP and endpoint security product is a big plus Security experience in a cloud native environment in one or more areas: authentication, access management, API security, Linux security, vulnerability scanning, threat and intrusion detection, firewalls, WAF, encryption technologies, container security etc. Experience using a programming language such as Python for automation (would be a plus) Security certifications from AWS, GCP , CISSP, CEH, OSCP preferred Compensation Additional Information Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Strategic Account Executive , you'll help expand GitLab's presence across Financial Services in Brazil by building trusted relationships with senior leaders at large organizations and guiding them through complex platform decisions. You'll use a consultative sales approach to connect customer business needs with our AI-powered DevSecOps platform, helping teams improve developer productivity, reduce security and compliance risk, and move software delivery forward with more confidence. In this role, you'll support strategic accounts across the full customer journey, from early conversations through adoption, while helping us position GitLab as a leading DevSecOps partner in the Brazilian market. You'll work across pre-sales, post-sales, partner, marketing, and support teams, and we'll rely on you to bring strong account leadership, customer outcomes, and clear communication in English and Portuguese . Over your first year, your impact will come from building account plans for large organizations, developing new opportunities, and helping customers successfully adopt GitLab in ways that align to their business goals. What you'll do Lead strategic account activity for prospects and customers across Financial Services in Brazil, providing direction throughout pre-sales and post-sales engagements. Develop opportunities within Financial Services accounts through prospecting, relationship building, and a consultative understanding of customer business needs. Create account plans and customer proposals that clearly connect GitLab capabilities to organizational priorities and transformation goals. Coordinate with pre-sales, post-sales, and support teams to support successful product rollout and customer adoption. Generate qualified pipeline in partnership with strategic channel partners and support new customer development efforts. Contribute customer feedback and product ideas to GitLab's public issue tracker to represent the voice of the customer. Prepare activity and forecast reports, and help analyze wins and losses to improve future sales execution. Collaborate with marketing, account teams, product managers, and technical teams to share lessons learned and communicate customer needs clearly. What you'll bring 5+ years experience selling into large organizations and navigating complex Financial Services sales cycles with multiple stakeholders. Ability to build and manage executive-level customer relationships with a high degree of ownership and follow-through. Skill in consultative selling, including shaping proposals, presentations, and formal quotes around customer business needs. Strength in negotiation, presentation, and closing conversations in a clear and effective way. Comfort working independently on complex projects while coordinating with cross-functional teams. Fluency in English and Portuguese for customer-facing and internal communication. Familiarity with GitLab or related tools, including Git, software development tools, application lifecycle management, or security and application security tools. Alignment with GitLab's values, with openness to transferable experience from adjacent technical or software environments. About the team The team focuses on growing GitLab's Financial Services business in Brazil by helping organizations adopt a single platform for software delivery, security, and collaboration. This role works closely with cross-functional partners across sales, solutions, support, marketing, and product, and contributes to an asynchronous, distributed way of working that values transparency, accountability, and shared customer insight. The team's work sits at the intersection of strategic growth and customer transformation, with a focus on helping Financial Services organizations evaluate, adopt, and expand their use of GitLab across complex environments. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic's Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic's Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production. Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first. We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission We are seeking a detail-oriented Customer Experience (CX) Manager to join our team and drive customer satisfaction initiatives through data collection, analysis, and strategic reporting. This role focuses on capturing the voice of the customer and translating feedback into actionable insights that inform business decisions and improve customer experiences. This role offers the opportunity to be the voice of the customer within our organization and directly influence strategic decisions that enhance customer satisfaction and loyalty. Your Assignment Customer Engagement & Data Collection Coordinate with Engagement leadership to facilitate recurring Customer Review meetings with customer stakeholders Manage survey collection through various channels including live meetings, email and project team collected responses Ensure consistent data collection processes and maintain high response rates Data Analysis & Insight Generation Analyze quantitative metrics (CSAT, NPS) to identify trends, patterns, and areas of concern Review and categorize qualitative customer feedback to identify recurring themes and pain points Synthesize complex customer data into clear, actionable recommendations Track metrics against customer experience benchmarks and goals Strategic Reporting & Presentation Create comprehensive reports and dashboards that communicate customer sentiment to leadership Present findings and recommendations to executives, department heads, and cross-functional teams Develop compelling narratives that connect customer feedback to business impact Facilitate customer experience review meetings with organizational leaders Your Qualifications 3+ years experience in a customer experience role, professional services, or customers relationship management Knowledge of customer experience methodologies and best practices Experience with CRM systems and customer feedback management platforms Strong analytical skills with experience in statistical analysis and reporting Excellent written and verbal communication skills Experience presenting to senior leadership and stakeholders Excellent time management with the ability to prioritize tasks and manage engagement coverage workload Enthusiasm for working in a startup environment and the desire to engage with cross-functional departments Familiarity with using AI tools to drive operational process efficiencies Preferred Qualifications Proficiency in survey platforms (Qualtrics, SurveyMonkey, etc.) and data visualization tools Working knowledge of AWS cloud offerings and solutions Knowledge and understanding of cloud industry trends and new technologies Data analytics basics; viewing customer feedback data and proposing process changes Entry or mid-level cloud certification, e.g. AWS Cloud Practitioner Benefits 100% remote work Generous holidays and flexible PTO Competitive phantom equity Paid for exams and certifications Peer bonus awards State of the art laptop and tools Equipment & Office Stipend Individual professional development plan Annual stipend for Learning and Development Work with an amazing worldwide team and in an incredible corporate culture This role may require up to 25% travel, depending on business needs. NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.