About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. The Mobile Service Technician is a unique position that covers field service repairs. This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles in the field. Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment. As a Mobile Service Technician, it is expected to have ASE certifications obtained within 6-8 months of hire date. Lucid will reimburse the cost associated with successful completion. Responsibilities: Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management Work directly with clients to provide a high level of customer experience Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately Accurately document client concerns for diagnosis and repair Follow correct repair order documentation procedures, i.e. The Three C's Invoice and collect payment Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed Review appointment schedule to plan travel time and visit duration for mobile services Provide support at Service Center based on demand Ability to travel in assigned territory and other service locations Other duties as assigned Qualifications: 2-5 years of experience as an automotive service technician Self-sufficient, highly organized and comfortable working independently and as part of a team Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain Customer facing experience exhibiting excellent written and verbal communication skills Proficient in Microsoft Office as well as learn proprietary DMS software EPA 609 Certification Willingness to complete Lucid provided CPR training post hire Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire Preferred Qualifications: ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS) Previous Mobile Service Technician experience Previous experience with EV diagnosis and repair Experience in luxury automobile repair environments At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Compensation Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Base Pay Range (hourly) $31 — $43 USD Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
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Who we are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we're a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We're investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington's Best Workplaces in the Puget Sound Business Journal. At Rover we're committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. We are the Client Platform team. We help other developers at Rover build high quality experiences quickly by focusing on underlying tools and frameworks. We manage and build out core tooling and platforms for frontend development across the web and mobile apps at Rover. We on rare occasion will work in our Django backend, but it's not a focus for our team. We are looking for this role to be primarily focused on web and React Native frontend. Some of our key investments : Continuing to expand our cross-platform Design System. We maintain the shared library of re-usable components that make it easy to build cross-platform apps quickly. Moving the website to be served from Next.js. We are migrating the fundamental tech used to serve Rover.com to a community supported SSR platform. Making it easier to build with AI. Building workflows, skills, techniques, and approaches for AI-based development and migrations across all teams. Moving Rover to a React Native-first app + development cycle. We are completing our React Native migration (now serving 90+% mobile views) and fully migrating to a React Native development cycle. Managing Rover's adoption of modern tech - notably Next.js, React Query, Expo, and others. As a Platform team, we build out the fundamental tech that powers the internals of Rover.com and the mobile apps. We empower developers to be able to focus more on building great experiences than fighting their tech. Rover.com is primarily built in React , served either from a SSR or Django backend, and compiled with Webpack . Our client API is written in Python in Django, which serves over 2 billion requests a month. Our mobile apps are a majority React Native . Our development environment centers around ready-to-use Codespaces . At Rover, we deploy to the web 40-60 times a day , with a median review -> merge time for PRs of 3 hours . So all that to say - we prioritize shipping small, incremental work often and quickly! We are looking for someone with a primarily web development background who is excited to work both on Web React and Rea
Veeva is building the industry cloud for Life Sciences through software, data, AI, and business consulting working together. Learn more about our products, vision, values, and status as a Public Benefit Corporation (PBC) on our website. Consulting is changing, and we're not like other firms. Launched in 2019, Veeva Business Consulting has grown quickly and organically to over 500 global experts who combine deep domain knowledge with innovative technology to help Life Sciences companies work in a more efficient and connected way. We are growing aggressively as we look towards 2030. Our Business Consulting team is focused on speeding drug development, launching treatments more effectively, and shaping the best engagement for our customers. We are seeking great people to help shape the future of the industry with the world's leading software, data, AI, and expertise at their back. The Role We are hiring recent university graduates to grow the next generation of consultants through our Business Consultant Development Program (BCDP). We believe in pushing high potential people to achieve excellence. Our program is specifically designed to provide a challenging environment to learn quickly and deliver value early. You will collaborate with experienced team members on customer-facing engagements to create high-impact business solutions. In our structured 20 month program, we equip you with the resources to develop the core consulting skills, deep domain expertise, and leadership foundation for long-term career success at Veeva. BCDP spans five core practice areas: Analytics, Commercial, Content, R&D, and Quality. As an Associate Consultant you will align to one of those practices, allowing you to build targeted industry expertise. You will be asked to choose your preferred practice in the application process. You can learn more about our practices and the work we do here. The anticipated start date is July 2027. Support and deliver all components of customer engagements (e.g., customer communications, workshops, stakeholder interviews, process and data analysis, managing timelines) Collaborate with Business Consultants to create deliverables that optimize customer operating and engagement models, processes, and business performance Leverage Veeva's software and data to pull through tangible business and operational solutions Desire to work within an intense, challenging program and environment Excellent verbal and written communication skills A process-driven person who loves digging into operations, numbers, and other data to find opportunities for improvement 2027 Bachelor's or Master's graduate with 3.0 to 4.0 GPA in any major High work ethic. Veeva is a hard-working company High integrity and honesty. Veeva is a PBC and a "do the right thing" company, and we expect that from all employees Willingness to travel up to 20% of your time per year. Travel varies per customer engagement, coworking, internal meetings, and events with your team Explore More
Veeva is building the industry cloud for Life Sciences through software, data, AI, and business consulting working together. Learn more about our products, vision, values, and status as a Public Benefit Corporation (PBC) on our website. Consulting is changing, and we're not like other firms. Launched in 2019, Veeva Business Consulting has grown quickly and organically to over 500 global experts who combine deep domain knowledge with innovative technology to help Life Sciences companies work in a more efficient and connected way. We are growing aggressively as we look towards 2030. Our Business Consulting team is focused on speeding drug development, launching treatments more effectively, and shaping the best engagement for our customers. We are seeking great people to help shape the future of the industry with the world's leading software, data, AI, and expertise at their back. The Role We are hiring recent university graduates to grow the next generation of consultants through our Business Consultant Development Program (BCDP). We believe in pushing high potential people to achieve excellence. Our program is specifically designed to provide a challenging environment to learn quickly and deliver value early. You will collaborate with experienced team members on customer-facing engagements to create high-impact business solutions. In our structured 20 month program, we equip you with the resources to develop the core consulting skills, deep domain expertise, and leadership foundation for long-term career success at Veeva. BCDP spans five core practice areas: Analytics, Commercial, Content, R&D, and Quality. As an Associate Consultant you will align to one of those practices, allowing you to build targeted industry expertise. You will be asked to choose your preferred practice in the application process. You can learn more about our practices and the work we do here. The anticipated start date is September 2027. Support and deliver all components of customer engagements (e.g., customer communications, workshops, stakeholder interviews, process and data analysis, managing timelines) Collaborate with Business Consultants to create deliverables that optimize customer operating and engagement models, processes, and business performance Leverage Veeva's software and data to pull through tangible business and operational solutions Desire to work within an intense, challenging program and environment Excellent verbal and written communication skills A process-driven person who loves digging into operations, numbers, and other data to find opportunities for improvement Upcoming 2027 university graduate with strong academic performance Fluent in German (professional level) and English High work ethic. Veeva is a hard-working company High integrity and honesty. Veeva is a PBC and a "do the right thing" company, and we expect that from all employees Willingness to travel up to 20% of your time per year. Travel varies per customer engagement, coworking, intern
What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all, way better. We're backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 10,000 software sellers in 245 territories globally. The role: We are looking for a Head of Data Science to build Paddle's data science capability from the ground up. Our Merchant of Record model gives us a data position no PSP or billing provider has: subscription and pricing context alongside granular payment-outcome data, across thousands of software businesses. This role exists to turn that into economic value by putting machine learning and agentic systems into production. The mandate is deliberately narrow and deliberately ambitious: data science at Paddle owns automated decisioning inside the product — traditional machine learning and agentic systems alike — not decision-support analytics. We have a long list of candidate opportunities than we can fund, spanning payment performance and revenue recovery, sales and marketing operations, growth and monetisation intelligence, and risk, trust and compliance. We have a working hypothesis about which of these pays back first, and we'll share it — but part of the job in your first quarter is to pressure-test it, size the alternatives yourself, and tell us where to start. This is a founding role, and for the first few quarters it is a building role more than a managing one. You'll be the only person in the function: doing the analysis, engineering the features, training and evaluating the models or agents, taking the first system live with our engineering teams — and then operating it, answerable for its uptime, its drift and its numbers. Once the first use cases are proving out, you'll hire and lead a hub-and-spoke team of data scientists and machine learning engineers embedded across our highest-value business areas. You'll report into the VP of Data and work in close partnership with Product, Payments, Engineering, Risk and Finance. What you'll do: Prioritise which opportunities have the biggest impact.. Build a value-based use-case backlog across payment performance and revenue recovery, sales and marketing operations, growth and monetisation intelligence, and risk, trust and compliance; size the leading candidates properly; and make the call on sequencing with the relevant Product, Risk, RevOps and Finance stakeholders. This gets refreshed quarterly. Personally deliver the first system end to end: the analysis and back-test, the features, the model, policy or agent, the deployment, and the shadow and A/B tests that prove it works. Not a spec handed to someone else to build. Operate what you deploy. Own monitoring, retraining, drift response, incident handling and rollback for live decisioning, alongside the engineering teams whose services call it — and set the expectation that the function runs its systems rather than shipping them. Work across both traditional ML and agentic systems, and be honest about which a problem actually needs: a propensity or uplift model, a policy of rules, or an agent with tools, evals against golden answer sets and trace-level observability. Several of our strongest candidate use cases point each way. Build and lead the team — hire senior data scientists embedded in value areas and machine learning engineers in the hub, and set the professional standards, shared methods and reusable components the function runs on. Establish the production stack alongside Data Platform and Engineering: reproducible training data, code and artefacts; a model registry; inference services with real latency, availability and rollback requirements; historically accurate features where decisions need backdated reconstruction; eval harnesses and trace observability for agentic workflows; and monitoring for data quality, drift, model performance and economic outcomes. Start ad hoc where that's sufficient and platformise once the first use cases have shown what's actually needed. Own value capture end to end. Shadow-test and A/B test every deployment against the incumbent strategy, translate metric movement into a financial number on a methodology co-signed by Finance, and publish a quarterly report on realised value. Set the governance model for automated decisioning — proportionate risk assessment, clear ownership, latency and availability requirements, human escalation and rollback — working with Legal, Privacy, Compliance and Risk on GDPR, EU AI Act and payments obligations, and producing the evidence early enough to shape the design. Define the boundaries and the working relationship with Product Science, Analytics Engineering, Data Platform and AI Enablement, so accountability for decision support versus automated decisioning stays unambiguous. Deliver cross-functionally: embed in delivery groups with product owners, domain experts and platform engineers rather than handing models over the wall. We'd love to hear from you if you: Experienced leading data science or ML teams that own systems in production, with deployments that moved a commercial metric and kept running afterwards. Proofs of concept and dashboards are not what we're hiring for. Hands-on now, not formerly. Your first quarters are spent writing SQL and Python, engineering features, evaluating models and agents, and doing the work that gets a system live — not reviewing someone else's. Experienced across both traditional ML and agentic systems, and clear about how they differ in practice: propensity and uplift models, feature pipelines and drift on one side; tool and context design, prompt and retrieval iteration, evals against golden answer sets and trace observability on the other. Practised at running live systems rather than just launching them — monitoring, retraining, incident response, rollback, and the on-call reality of a decision the business depends on. Pragmatic about method: happy to argue for rules or heuristics where they capture most of the value, and to reserve models and agents for where they genuinely earn their keep. Comfortable with an undefined starting point. There's a long list of candidate use cases and a strong internal hypothesis, but no fixed roadmap — you'll be expected to form your own view, back it with numbers, and defend it to an executive audience. Strong on measurement — experimentation, uplift modelling, back-testing — and willing to hold your own work to a financial number that Finance will scrutinise. Fluent in the engineering side of production ML and agents (training pipelines, model registries, inference services, feature stores, drift detection, trace observability) and able to hold your own with senior engineers on latency, availability, observability and rollback. Able to hire, level and develop senior data scientists and ML engineers, and to set standards for a function that doesn't exist yet. Credible with executives and commercial stakeholders: you can take a use case from business problem to value estimate to prioritisation decision, and say no to low-value work. Experienced in payments, fintech, subscriptions, high-volume commercial operations or another regulated transactional domain — enough to get to a credible value estimate in a new area quickly. Comfortable treating regulated ML as a design constraint rather than paperwork — model risk assessment, DPIAs, auditability, traceability of model and policy versions to production decision logic. Everyone is welcome at Paddle At Paddle, we're committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don't care if, or where, you studied, what you look like or where you're from. We're more interested in your craft, curiosity, passion for learning and what you'll add to our culture. We encourage you to apply even if you don't match every part of the job ad, especially if you're part of an underrepresented group. Please let us know if there's anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We're committed to building a diverse team where everyone feels safe to be their authentic self. Let's grow together. Why you'll love working at Paddle We're a diverse, growing group of Paddlers who pride ourselves on our transparent, collaborative and respectful culture. We live and breathe our values, which are: Paddle Together - "None of us, is as smart as all of us" Paddle Simply - "Simple can be harder than complex: you have to get your thinking clean to make it simple" Paddle for others - "We can realise our wildest dreams, so long as we help enough other people to realise theirs" We offer a full suite of benefits, including attractive salaries, stock options, unlimited holidays, enhanced parental leave, retirement plans, private healthcare and well-being initiatives. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training. Connecting at Paddle We're a 'digital-first' company , which means our Paddlers always have the freedom to choose where, when and how they work within our hub locations. We recognize that where our Paddlers do their best work is unique to them and we provide trust and autonomy for everyone to work in a way which fits them best. We also value the power of connection and have invested in global hubs which help local communities flourish and bring us together for focused collaboration. Our Paddle hubs: In Europe: UK (London headquarters), Portugal (Lisbon hub), Netherlands and Ireland (Dublin hub) In North America: Austin, TX (USA) and Toronto (Canada) Our hub philosophy creates an engaging experience for all Paddlers, wherever, whenever and however we choose to work. To support this, we focus hiring within our hubs and will always openly share the available locations for each open position on our job description.
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About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the role Owns full-stack features independently — from technical design through implementation, testing, and production monitoring — with light oversight. What you'll do • Design, build, and maintain features for the HRX Engineering (HR Experience) product surface • Write clean, well-tested, maintainable code across the stack • Participate in code review, sprint planning, and retros • Partner with product and design to translate requirements into technical solutions • Help monitor and improve the reliability, performance, and quality of shipped features • Participate in on-call rotation and lead incident response for owned systems • Provide technical guidance and code-review mentorship to less-tenured engineers What we're looking for • 8+ years of professional software engineering experience, including full-stack work • Demonstrated ability to design, build, and ship features spanning frontend, backend, and data layer with minimal oversight • Strong proficiency in at least one modern backend language/framework (e.g., Ruby on Rails, Node.js, Python/Django) and one modern frontend framework (e.g., React, TypeScript) • Solid understanding of relational databases — schema design, migrations, and query performance • Comfortable owning a project end-to-end: scoping, technical design, implementation, testing, deployment, and monitoring • Strong grounding in software engineering fundamentals: data structures, algorithms, automated testing, CI/CD • Experience partnering cross-functionally with product managers, designers, and other engineers • Clear written and verbal communication, including technical design docs Nice to have • Experience in HR tech, payroll, or fintech domains • Experience designing REST or GraphQL APIs • Exposure to accessibility (a11y) best practices Our cash compensation amount for this role is targeted at $197,000–$247,000 for New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) — which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you neither. Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Reliable, consistent presence: We expect regular and predictable attendance, whether you're working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer . Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice .
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: Gusto's looking to bring on several Staff Product Designers across our Money and HR Experience product organizations. These teams sit on some of the highest-stakes, most AI-native surfaces at Gusto, where small businesses make financial and people decisions that carry real impact, and where getting the experience right is what builds durable trust. That's exactly why judgment, taste, and craft matter here. As a Staff Product Designer, you'll own experiences end to end within a specific domain, turning ambiguity into clear, trustworthy products and helping define patterns that don't yet exist at Gusto. You'll be deeply embedded in the product quartet, driving design decisions in partnership with Product Managers and Engineers, and demonstrating high craft and storytelling every step of the way. This is one job posting for five open roles in Gusto Money, Banking, and HR Experiences product orgs. You'll be matched to the opportunity that best fits your strengths and interests. Here are the teams currently hiring: Consumer Banking: Consumer Banking builds financial products for the millions of employees paid through Gusto, anchored to Gusto Wallet — spend accounts, savings goals, paycheck splitting, and on-demand access to earned wages. Because Gusto runs payroll, the team sits at the source of income itself, helping workers smooth cash flow between paychecks, save automatically, and avoid predatory alternatives like payday lenders and overdraft fees. One of the fastest-growing engines in Gusto Banking, it moves at a startup pace while incubating 0→1 foundational technology in a regulated space where trust, reliability, and craft are everything. Gusto Money: MoneyOS is the team within Gusto Money focused on helping small businesses better understand, manage, and improve their financial position. This is an especially exciting moment for the team. The space is still taking shape, which means there's real room to define the product, the patterns, and the customer expectations. MoneyOS works at the intersection of product strategy, financial systems, customer trust, and emerging AI-native ways of building—making it a strong fit for a designer who wants to have outsized influence on both what we build and how we build it. HR Experiences (HRX): HRX helps small businesses get expert HR help right inside the product — a customer simply says what they need, and Gusto takes the action, answers the question, or brings in a human expert when the stakes are high. You'll design AI-native experiences across a two-sided service — the everyday self-serve moments, the AI that guides and does the work, and the human HR experts who step in when it matters most — so it all feels like one Gusto, in a domain where judgment and trust matter enormously. Retirement: The Retirement team is helping shape a product that recently joined Gusto, with plenty of room for design to influence how the two experiences come together. Small businesses often avoid offering 401(k) plans because they seem complex, burdensome, and costly. This team designs intuitive, end-to-end experiences that help employers choose, manage, and track the right 401(k) plan for their business, while supporting financial wellness and smarter savings strategies for their employees. By evolving out-dated forms of 401(k) planning, this team seeks to make retirement benefits approachable and meaningful. Here's what you'll do day-to-day: Own design end to end in your domain — from framing ambiguous problems to shipping high-craft, accessible experiences that hide the underlying complexity from customers. Shape goals, priorities, and roadmap in partnership with your PM and engineering lead, balancing customer trust, business value, and technical realities. Translate ambiguous, often 0→1 strategy into clear scopes, flows, and interaction patterns — including patterns that don't yet exist at Gusto. Design the experience of AI thoughtfully — representing uncertainty, surfacing errors gracefully, preserving customer agency, and knowing when a human should step in. Ground your decisions in customer insight, leading or partnering on research, competitive audits, and hypothesis-driven exploration in high-stakes, sometimes compliance-sensitive domains. Raise the craft and systems bar, evolving Gusto's design system where existing patterns fall short. Work in fast cycles and use AI tools in your own practice — set a clear target, prototype and ship real things to customers, and let what you learn sharpen the direction. Here's what we're looking for: 6+ years of product design experience owning and shipping end-to-end work, ideally in B2B SaaS, fintech, or another high-trust domain, with strong craft across web. Experience designing AI-enabled or conversational experiences shipped to real users, and you can speak concretely to how you handled uncertainty, errors, and human override. Comfort with ambiguity and 0→1, you frame the problem, scope the work, and move forward without waiting for perfect information. Strong systems thinking, you use and contribute to a design system and know when to evolve it. Judgment to evaluate and direct AI outputs, when to use them, when to override them, and how to raise the bar, especially where the cost of being wrong is high. Strong collaboration and communication across design, product, engineering, and data. Bonus points Experience in a high-stakes or regulated domain, fintech, financial services, HR, compliance, legal, or healthcare. Hands-on experience designing AI-driven or agentic product experiences, shaping how an AI or agent behaves, communicates, and hands off to a human. Service-design fluency across two-sided or multi-stakeholder products: real journey mapping and blueprinting with operational handoffs, not workshop exercises. Helped lead a team's shift to AI-native workflows, and can speak to what changed about the work itself, not just the tools. Background contributing to AI governance, evaluation practices, or AI experience design patterns. Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver, and $177,000/yr to $222,000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) — which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you neither. Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Reliable, consistent presence: We expect regular and predictable attendance, whether you're working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer . Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice .
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: We're looking for a Head of Internal Controls to join Gusto's Finance, BizOps & Strategy team. This leader will partner with accounting and technical leaders to build and scale a forward-thinking internal controls environment that supports Gusto's growth and operational maturity. As the Head of Internal Controls, you will lead Gusto's controls program across business process controls and IT controls. The scope includes the proprietary and third-party systems supporting Gusto's payroll, health benefits, retirement, and other financial products. You will build the team, set the program's strategy, and embed practical controls into how Gusto's products, systems, and financial processes are designed and operated. You will also define what an AI-forward internal controls function can look like, both by applying AI to controls work and by establishing oversight of AI-enabled financial processes and software development. The ideal candidate is a hands-on controls leader who has built or scaled an ICFR program and led experienced teams. They can engage collaboratively with accounting and technical leaders, understand proprietary systems and complex data flows, and translate risk into controls that support the business without creating unnecessary operational burden. Here's what you'll do day-to-day: Build and lead Gusto's internal controls function, bringing business process controls and IT controls together under a single program and developing the team needed to support both areas. Own Gusto's risk-based ICFR framework across financial processes and the systems and data that support them, including scoping, control design, documentation, testing, issue evaluation, and remediation. Strengthen the control environment supporting Gusto's complex operations, proprietary systems, and evolving products. Partner early with Accounting, Finance, Product, Engineering, Data, Security, and Risk to build control and auditability into new products, systems, and processes without creating unnecessary manual work or disruption. Set the vision for an AI-forward internal controls function, using AI and automation to rethink how risk is identified, evidence is evaluated, and controls are tested and monitored. Establish practical oversight for risks introduced by AI-enabled financial processes and software development. Lead the relationship with external auditors, ensuring alignment on risk, scope, testing, evidence, and remediation. Establish clear governance and accountability for internal controls, including training across Gusto and reporting to senior management and the Audit Committee on the program's health and effectiveness. Here's what we're looking for: 12+ years of progressive experience in a Big 4 accounting firm, internal audit, or SOX compliance role program in a complex, scaling organization with professional certifications like CIA or CISA. 5+ years of people leadership experience, with a track record of hiring, coaching, and developing experienced controls professionals and distributing judgment and institutional knowledge across a team. Deep knowledge of US GAAP, the COSO framework, and the requirements supporting management's ICFR assessment and external auditor attestation. Breadth across business process controls and IT controls, with depth in at least 1 discipline and the judgment to lead experienced specialists across both. Experience in a technology-driven environment with proprietary applications, automated controls, complex data flows, high transaction volumes, and evolving products. Experience in fintech, payments, payroll, or financial services is preferred. A builder who can establish a long-term strategy and operating model while remaining close enough to the work to resolve ambiguous risks, challenge conclusions, and guide remediation. The ability to influence senior leaders, translate technical and financial risks into practical decisions, and work credibly with Product, Engineering, external auditors, and the Audit Committee. An AI-forward mindset. You are already experimenting with AI and automation to improve how internal controls work, from risk identification and evidence evaluation to testing and monitoring. A practical understanding of how AI changes the control environment, including the risks introduced by AI-generated code and AI-enabled financial processes, and the ability to partner with Engineering and business teams to establish practical oversight. CPA, CIA, CISA, or a comparable professional certification is preferred. Our cash compensation amount for this role is between $188,510 - $232,496/year in Denver and between $221,275 - $272,906/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) — which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you neither. Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Reliable, consistent presence: We expect regular and predictable attendance, whether you're working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer . Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice .
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy. Learn more about our engineering culture at intercom.engineering What will I be doing? As an experienced engineer you will: Contribute to our technical architecture as we grow. We scale to service requests from all our customers' customers. We're growing and so are they. Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work. Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems. Play an active role in hiring, mentoring and career development of other engineers Raise the bar for technical standards, performance, reliability, and operational excellence What skills do I need? Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created Significant, demonstrated impact that your work has had on the product and/or the teams Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn't need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) You will have experience with Distributed systems 2+ years of experience as the primary technical leader for a team Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy. #LI-Hybrid Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
About the Role MongoDB is looking for a Senior InfoSec Analyst to join our Computer Security Incident Response Team. You will detect, investigate, and respond to security events across our corporate and cloud environments. You'll act as a technical lead on incidents, mentor analysts, and work with Engineering, IT, Legal, and Privacy teams to reduce risk. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. What You'll Do Lead investigations from triage through containment, scoping, remediation, and postmortem for security events Analyze logs, endpoint telemetry, and cloud and SaaS audit data to distinguish true positives from false positives and reconstruct attacker or user activity timelines Investigate credential and secret exposure, endpoint detections, phishing, data exposure, and policy violations such as unauthorized tool or AI usage Automate repetitive response work using scripting and APIs, including enrichment, ticketing, and notification workflows Maintain runbooks, playbooks, and severity and escalation standards Contribute to employee-facing security guidance and awareness Mentor junior analysts and help raise the team's investigative and communication standards What We're Looking For 5+ years in security operations, incident response, detection engineering, or a related field Hands-on experience leading incidents end to end, including clear stakeholder communication during and after an event Strong log analysis skills in a SIEM and fluency with EDR tools Working knowledge of cloud security (AWS, GCP, or Azure), identity and access management, and SaaS security Solid understanding of attacker techniques and frameworks such as MITRE ATT&CK Ability to prioritize and make sound decisions under ambiguity and time pressure Strong written communication, including incident reports and executive-ready summaries Nice to Have Experience integrating LLM or AI tooling into security workflows, or assessing AI-related risk Familiarity with incident management platforms and Jira-based workflows Relevant certifications (GCIH, GCFA, GCIA, CISSP, or similar) Bachelor's degree in a related field or equivalent experience About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Requisition ID 3273576036
The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You'll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You'll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy Account & Portfolio Management Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions Internal Collaboration & Customer Advocacy Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB's product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region What You Will Bring Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite Education: Bachelor's degree in Computer Science, STEM, or equivalent technical work experience About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 426476 MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB's base salary range for this role in the U.S. is: $97,000 — $190,000 USD
We are seeking an experienced and results-oriented leader responsible for our UKI Customer Success team. In this role, you will manage managers and foster the growth and success of both our customers and team members. As the Director of Customer Success for the UKI, you will drive the recruitment, coaching, mentoring, and development within the region, empowering our high-touch Customer Success teams to deliver exceptional value to customers, hone their skills, and advance their careers. Beyond talent development, you will be responsible for designing and executing strategies to boost customer retention and satisfaction, identify expansion opportunities, and enhance customer adoption of MongoDB. Your role will involve close collaboration with senior leaders across the go-to-market (GTM) ecosystem, including Sales, Solution Architecture, Product, Professional Services, Marketing, HR/Recruiting, and Customer Support. We are looking to speak to candidates who are based in London for our hybrid working model. We're looking for someone with: Bachelor's degree, technical degree preferred 7+ years people management experience 15+ years relevant experience and subject matter expertise in Customer Success, Account Management, Client Services, or similar customer-facing roles 10+ years experience working within or supporting large enterprises Experience leading leaders A passion for hiring, developing and retaining a team of managers; your team's success is your top priority Experience setting org/geo-wide direction for customer success programs and allocating resources to drive operations in alignment with the strategy Track record of leading fast-growing teams and using data to drive initiatives and inform decision-making processes that impact long-term company operations and success Experience as a CS leader managing executive level internal and external stakeholder relationships; includes collaborating with, and influencing cross-functional executive stakeholders (Sales, Marketing, Support, Product, etc.) on strategic GTM and company-wide initiatives Demonstrates ability to communicate a compelling vision and motivating a team to deliver excellent results in a fast paced environment Experience with enterprise infrastructure technologies; familiarity with MongoDB or NoSQL databases is a plus but not required The ability to navigate ambiguity with perseverance, positivity, and a clear point of view. An adaptable mentality. You thrive in an ever-changing environment and continuously seek to improve yourself, your team, and your processes Outstanding verbal and written communication skills, with the ability to present to a diverse audience both internally and externally Role Overview & Key Responsibilities People Leadership: Recruit, mentor, and develop frontline up to Sr Manager-level leaders in the Customer Success team Execution: Define and adhere to a set of analytical metrics to guide the team's direction; achieve quarterly and long-term targets Build Programs: Design and implement initiatives to enhance customer retention, expansion, satisfaction, and product adoption Executive Presence and Communication: Cultivate and maintain relationships across MongoDB teams, organizations, and offices About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 3273572924