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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role Elastic, the Search Analytics company, is seeking a dynamic Mid-Market Account Executive. To excel as an Account Executive at Elastic, you need a blend of high-level technical curiosity and the gravitas of a value-based seller. Because Elastic isn't just a "product" but a versatile search, observability, and security platform, the role requires moving beyond simple transactions to solving complex data problems. As a dynamic Mid-Market Account Executive, you will be an integral part of our growth strategy. You will drive net-new revenue and expansion within Mid-Market Accounts in an assigned territory. This is an opportunity for those passionate about empowering companies through cutting-edge search technology and analytics, enabling them to unlock the full potential of their data. What You Will Be Doing Drive Adoption: Fuel the adoption of Elastic's AI-powered search solutions, Observability and Security solutions within (new) Mid-Market accounts while deepening engagement with existing ones. Be a Trusted Advisor: Assist users and customers in harnessing the full power of search analytics to transform data into actionable insights. Domain & cloud acumen: Position Elastic as the Search AI platform of choice by speaking fluently about cloud economics, usage-based pricing, and modern data architectures. Solve Complex Problems: Move beyond simple transactions to address the intricate data challenges our customers face. Champion Open Source: Articulate the value of our advanced commercial features while advocating for our Open-Source offerings. Identify New Use Cases: Showcase how Elastic's solutions enable users to work more efficiently and intelligently. Strategic Planning: Develop comprehensive business plans leveraging community, customer, and partner ecosystems to drive significant territory growth. Navigate Sales Cycles: Proactively identify new opportunities and successfully manage complex sales cycles. Deep discovery & qualification: Uncover pain, business impact, budget, and decision criteria using frameworks like MEDDPICC so you chase only the highest-confidence deals. Cross-functional partnership: Work hand-in-glove with Solutions Architects, Customer Success, Marketing, and RevOps to accelerate deals and drive exceptional customer outcomes. What You Bring The Right Blend: A combination of high-level technical curiosity and the gravitas of a value-based seller. Proven Track Record: Success in SaaS subscription sales in Mid-Market accounts, evidenced by overachievement. Value Storytelling: The ability to craft tailored narratives that link Elastic's technical capabilities (Search, Observability, Security) to measurable business outcomes like revenue gain or risk mitigation is critical. Executive negotiation & closing: Lead high-stakes contract and pricing discussions Technical & cloud fluency: Comfortable discussing a broad range of technical topics including security, observability, vector/traditional search, and cloud cost optimization. Relationship Building: Adept at establishing credibility with both technical developers and executive leadership. Mutual deal strategy & forecast accuracy: Consistent, predictable and accurate sales forecasting skills. Collaborate with customers to build formal close plans and keep your CRM up to date. Ability to create alignment across teams to accelerate deals AI Mindset: Use new technologies for performance advantage and deal structuring Open-Source Appreciation: Enthusiasm for the Open-Source model and the community relying on our solutions. Bonus Points Prior experience at an open-source or developer‐centric infrastructure company. Familiarity with security solutions. If you're driven to build your own pipeline, master complex deal cycles, and help customers unlock the power of Search AI, we'd love to talk. Apply today! Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co .  We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster;   Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries' export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see  here  for our Privacy Statement.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role At Elastic, we have a simple goal: to pursue the world's data problems with products that delight and inspire. We help people around the world do extraordinary things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. Often, what you can do with our products is only limited by what you can dream up. We believe that diversity drives our vibe. We unite employees across 30+ countries into one unified team, while the broader community spans across over 100 countries. Elastic, makers of the hugely popular open source products Elasticsearch, Kibana, Logstash, and Beats, is growing very fast and so is our marketing team. As a key member of the Marketing AI, Operations and Automation team, you will play a hands-on, critical role in governing and administering the marketing AI tool stack that teams across the organisation depend on. From configuring tools at the system level to reviewing AI-generated content before it goes live, you will be the operational backbone that keeps marketing AI running consistently, safely, and at scale. Elastic is looking for a flexible and adaptable person with the ability to manage a variety of governance and administration responsibilities across a growing set of AI tools and platforms. This is an ideal position for a self-motivated individual who has experience administering enterprise marketing technology, is process oriented, and has the ability to work in a fast-paced, distributed environment. What You Will Be Doing Own the AI-level configuration, system prompts, and governance standards for every tool in the approved marketing AI stack, ensuring consistency across the organisation rather than tool-by-tool drift. Act as the human review layer for AI-generated content and submissions, serving as the final checkpoint before anything goes live when agents flag warnings. Enforce the tool ownership model, ensuring every approved marketing AI tool has a named owner assigned before teams begin using it. Maintain the internal prompt library, approved-use guidelines, and minimum starting prompts available to marketers across the organisation. Partner with the Marketing AI Engineer to onboard new tools and workflows through the appropriate approval processes. Surface tool-level usage patterns and review volume to inform resourcing and governance decisions as the team scales. Assist in maintaining internal documentation across team knowledge bases, wikis, and the playbooks. What You Bring 3+ years in a marketing operations or marketing technology role with tool administration responsibilities. Hands-on experience working with at least one enterprise AI or generative AI platform at an organisational level, such as Jasper, Writer, or Adobe Firefly. Demonstrated understanding of system-level prompt architecture and how AI configuration affects output quality and consistency across teams. Strong process orientation with the ability to build governance workflows and documentation standards from scratch. Familiarity with Marketo, Workfront, or similar enterprise marketing platforms. Clear, precise written communication and strong attention to detail. Experience working across globally distributed teams spanning AMER, EMEA, and APJ.   Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co .  We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster;   Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries' export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see  here  for our Privacy Statement.

As Asana transitions from Collaborative Work Management (CWM) to Agentic Workflow Management (AWM), you will lead enterprise customers through that same transformation — helping them define what AI-powered work looks like for their organization, aligning stakeholders around a shared adoption plan, and driving measurable impact across their highest-value workflows. You will design and lead structured, time-bound engagements from onboarding through workflow launch, guiding teams and AI agents to execute work together seamlessly. Partnering closely with executive sponsors and frontline teams, you will navigate ambiguity, create operational clarity, and connect AI capabilities directly to meaningful business outcomes. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wedne sdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements What you'll achieve Lead structured onboarding and deployment engagements in partnership with Customer Success, Sales, Solutions, and R&D to drive adoption of Asana AI. Align enterprise stakeholders on platform setup, workflow priorities, and shared success metrics while assessing workflow complexity to deliver early impact. Document and hand off comprehensive implementation plans, capturing prioritized workflows, mitigation strategies for known risks, and clear milestones. Guide customers end-to-end through workflow design, discovery, process mapping, configuration, and user acceptance testing with embedded Asana AI capabilities. Coordinate cross-functional delivery across time-bound engagements, aligning workflow owners, IT, and business stakeholders from kickoff through training and launch. Develop documentation and forward-looking roadmaps that define how customers scale Asana AI usage, including expansion recommendations. Conduct recurring customer check-ins alongside account teams to assess workflow performance, adoption metrics, and identify new implementation opportunities. Surface expansion signals to internal partners and establish repeatable delivery frameworks and best practices across the implementation team. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. Proven customer-facing implementation or consulting experience leading structured onboarding or deployment engagements within a SaaS company or consulting firm. Experience deploying enterprise AI tools, AI-powered workflows, agent orchestration, or platform implementations involving data governance. Demonstrated ability to guide customers through AI change management, building confidence and managing user adoption friction with empathy. Track record of managing multiple enterprise workstreams and executive stakeholders simultaneously while maintaining timeline and milestone accountability. Strong facilitation skills with the ability to translate complex customer feedback into actionable platform configurations and long-term adoption plans. Bias toward action with the ability to navigate ambiguous environments, make sound decisions with incomplete data, and establish operational momentum. Clear, structured communicator skilled at translating complex technical workflows into ac tionable future states for executive sponsors, workflow owners, and cross-functional teams. At Asana, we're committed to building teams that include a variety of back grounds, perspectives, and skills, as this is critical to helping us achieve our mission . If you're interested in this role and don't meet every list ed requirement, we still encourage you to apply . What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission . We believe that compensation should be reflective of the value you create relative to the market value of your role . To ensure pay is fair and not i mpacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit . For this role, the estimated base salary range is between £93,000 - £119,000. The actual base salary will vary based on various factors, including market and individual qualific ations objectively assessed during the interview process . The listed range above is a guideline, and the base salary range for this role may be modified . In addition to base salary, your compensation package may i nclude addit ional components such as equity, sales incentive pay (for most sales roles), and benefits . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . We strive to provide equitable and competitive benefits packages that support our employees worldwide and include : Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-te rm savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana's Talent Network  to stay up to date on job opportunities and life at Asana.

As the CX Technical Enablement Partner, you will serve as the dedicated enablement partner for Asana's Support and Professional Services teams and lead technical training development across Customer Experience. In this role, you will diagnose technical capability gaps and design, build, and deliver high-impact learning programs to close them. Combining strategic advisory (roughly 40%) with hands-on curriculum and content creation (roughly 60%), you will also develop the technical depth Customer Success Managers need to drive adoption, retention, and consumption growth. Reporting to the Head of CX Enablement, you will be an integral member of a focused enablement team accelerating cust omer and team readiness across Asana and AI workflows. This role is based in our Dublin office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you'll achieve Act as the primary enablement strategic partner for Support and Professional Services leadership, conducting recurring needs assessments to translate business goals into prioritized enablement roadmaps. Own and prioritize the Support and Services CX enablement roadmap, managing intake requests and establishing clear metrics to measure training effectiveness and business impact. Design, build, and deliver technical curricula, including product architecture, administrative configuration, demo workflows, APIs/integrations, and troubleshooting frameworks. Develop engaging digital content, eLearning modules, and live training sessions adhering to instructional design standards and frameworks. Build and scale technical certification programs for Support, Services, and Customer Success teams. Partner closely with the AI Product Enablement lead to ensure organizational readiness for new product capabilities and enterprise AI feature rollouts. Author and curate technical artifacts and documentation to maintain a centralized, up-to-date knowledge base across Customer Experience. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. 2+ years of experience implementing, architecting, or demonstrating the Asana platform or similar enterprise collaboration tools. Proven track record in technical enablement, instructional design, or customer-facing technical roles (such as Support, Professional Services, Solutions Engineering, or Implementation) with a dedicated training focus. Demonstrated experience partnering with senior cross-functional leaders to diagnose skill gaps and build scalable enablement roadmaps in a B2B SaaS environment. Deep technical acumen with the ability to quickly master complex SaaS concepts, including platform administration, data flows, APIs, and integrations. Experience building or managing role-based technical certification and credentialing programs. Strong self-starter with t he ability to manage an independent roadmap, balance strategic alignment with content execution, and leverage modern digital enablement tools. At Asana, we're committ ed to building teams that include a variety of backgrounds, perspectives, and skills, as this is c ritical to helping us achieve our mission . If you'r e interested in this role and don't meet every listed requirement, we still encourage you to apply . What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impa ct you have on our path to achieving our mission . We believe that compensation should be reflective of the value you create relative to the market value of your role . To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit . For this role, the estimated base salary range is between €95,000 - €121,000. The actual base salary will vary based on variou s factors, including market and individual qualifications objectively assessed during the interview process . The listed range above is a guideline, and the base salary range for this role may be modified . In addit ion to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . We strive to provide equitable and competitive benefits packages that support our employees worldwide and include : Mental health, wellness & fitness benefits Career coaching & support In clusive famil y building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana's Talent Network  to stay up to date on job opportunities and life at Asana.

As the CX Technical Enablement Partner, you will serve as the dedicated enablement partner for Asana's Support and Professional Services teams and lead technical training development across Customer Experience. In this role, you will diagnose technical capability gaps and design, build, and deliver high-impact learning programs to close them. Combining strategic advisory (roughly 40%) with hands-on curriculum and content creation (roughly 60%), you will also develop the technical depth Customer Success Managers need to drive adoption, retention, and consumption growth. Reporting to the Head of CX Enablement, you will be an integral member of a focused enablement team accelerating cust omer and team readiness across Asana and AI workflows. This role is based in our Chicago office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you'll achieve Act as the primary enablement strategic partner for Support and Professional Services leadership, conducting recurring needs assessments to translate business goals into prioritized enablement roadmaps. Own and prioritize the Support and Services CX enablement roadmap, managing intake requests and establishing clear metrics to measure training effectiveness and business impact. Design, build, and deliver technical curricula, including product architecture, administrative configuration, demo workflows, APIs/integrations, and troubleshooting frameworks. Develop engaging digital content, eLearning modules, and live training sessions adhering to instructional design standards and frameworks. Build and scale technical certification programs for Support, Services, and Customer Success teams. Partner closely with the AI Product Enablement lead to ensure organizational readiness for new product capabilities and enterprise AI feature rollouts. Author and curate technical artifacts and documentation to maintain a centralized, up-to-date knowledge base across Customer Experience. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. 2+ years of experience implementing, architecting, or demonstrating the Asana platform or similar enterprise collaboration tools. Proven track record in technical enablement, instructional design, or customer-facing technical roles (such as Support, Professional Services, Solutions Engineering, or Implementation) with a dedicated training focus. Demonstrated experience partnering with senior cross-functional leaders to diagnose skill gaps and build scalable enablement roadmaps in a B2B SaaS environment. Deep technical acumen with the ability to quickly master complex SaaS concepts, including platform administration, data flows, APIs, and integrations. Experience building or managing role-based technical certification and credentialing programs. Strong self-starter with t he ability to manage an independent roadmap, balance strategic alignment with content execution, and leverage modern digital enablement tools. At Asana, we're committ ed to building teams that include a variety of backgrounds, perspectives, and skills, as this is c ritical to helping us achieve our mission . If you'r e interested in this role and don't meet every listed requirement, we still encourage you to apply . What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impa ct you have on our path to achieving our mission . We believe that compensation should be reflective of the value you create relative to the market value of your role . To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit . For this role, the estimated base salary range is between $147,000 - $187,000. The actual base salary will vary based on variou s factors, including market and individual qualifications objectively assessed during the interview process . The listed range above is a guideline, and the base salary range for this role may be modified . In addit ion to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . We strive to provide equitable and competitive benefits packages that support our employees worldwide and include : Mental health, wellness & fitness benefits Career coaching & support In clusive famil y building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana's Talent Network  to stay up to date on job opportunities and life at Asana.

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity?  In AI, proximity to customer reality is the moat. Even the best model doesn't run itself: it takes someone who gets close enough to a customer's business to make it work, and that closeness doesn't happen on its own. That's where the Forward Deployed Product Manager comes in. You'll work directly with our biggest customers at the moments that matter most in their journey with Fin, whether that's proving out value in an evaluation, getting a deployment live, or expanding what's possible once it's working, and get them to real, measurable success with Fin faster than they'd get there on their own. What you learn with them feeds back into the product, so every customer after them gets there faster and better too. This is a very novel role in the industry, still being shaped, and you'll help sharpen what great looks like at Fin: evolving the playbooks, and shaping how we win and deliver on our biggest, highest-stakes deals. This is a high-ownership, high-visibility role for a PM who wants real time with customers and hands-on time with the product, and who's comfortable making progress before every answer is known. What will I be doing?  Own outcomes for a portfolio of strategic customers deploying Fin. Understand their business, their support operation, and their technical environment well enough that the deployment plan you propose earns trust immediately. Run the full arc yourself. Pitch and demo Fin, scope the solution, hands-on configure it (including custom development if required), and unblock whatever gets in the way, whether that's a product gap, a technical integration, or a cross-functional snag. Be the AI expert in the room. Customers should leave every conversation with you knowing more about how to get outstanding results from Fin. Partner tightly with Sales, Success, and R&D so each deployment feels like one team to the customer, not a relay race. Turn what you learn in the field into product. Bring specific, evidence-backed input, not just feature requests, to shape the roadmap. Build the playbook as you go: the deployment patterns, templates, and best practices that make the next ten deployments faster than the first. Help define what Forward Deployed PM means at Fin . It's a very novel role across the industry, still being shaped, and you'll help sharpen what it looks like here. Success in this role looks like your customers thriving with Fin, and the product getting sharper because of what you learned from them. It's product management at its core, not solutions engineering, customer success, or professional services. What skills do I need?  Experience: No minimum years required. We care about impact, drive, and potential, evidenced through the skills below, not tenure. Customer obsession: Deep empathy paired with a bias for action. You're motivated by solving the real problem and delivering measurable results. Communication & storytelling: You can pitch Fin to a room of executives, then get into the technical weeds with their engineers, adjusting depth and tone without losing either audience. Technical fluency: You're able to talk to engineers and customers about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling. You're comfortable onboarding a customer into more technical product setups. Evidence-based thinking: You use data, not anecdotes, to make the case for a deployment plan or a roadmap bet, and you're comfortable pulling and interpreting data (conversation logs, usage, CX metrics) to find the story. Cross-functional influence: You navigate organizational boundaries easily, and bring people together to get the best outcome for customers and Fin. Comfort with ambiguity: You thrive in fast-changing, undefined environments, switching fluidly between big-picture strategy and in-the-weeds execution. Operational rigor: Operational rigor: You're highly organized and structured, managing multiple deployments and priorities without becoming reactive, and you know when a moment calls for speed versus polish. Even better if you have: Experience building product for enterprise customers Startup or B2B SaaS experience Background in technical consulting, solutions engineering, or customer success #LI-Hybrid Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.  Policies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our  core values .   Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.  Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.  

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity?  We're looking for a proven operator to redesign how Customer Support works across Human and AI Support. Fin is an AI-first support organisation, and our processes should reflect that: you'll have a genuine licence to rethink, rebuild or retire existing processes from first principles, not just refine them. This is a hands-on and strategic role: you keep day-to-day operations running well and fix what is broken, while building a long-term process strategy for the whole of Customer Support. You will also help embed Continuous Improvement, using conversation and quality insights to decide what we fix, retrain and prioritise next. Support at Fin changes constantly, and our processes need to keep pace with this level of change. The right candidate is exceptionally customer-focused, comes from a customer-facing background, and has experience leading and managing processes and workflows in a large organisation. You bring clear opinions and recommendations, work with a high degree of autonomy, and hold the line on the customer experience when working with other teams. You combine exceptional project management and attention to detail with a data-driven mindset and a proven ability to influence and collaborate at every level of the organisation. What will I be doing?  Strategy and ownership Challenge and, where warranted, completely redesign existing processes and ways of working: you won't be constrained by 'how we've always done it', and you'll have the support of Customer Support leadership to make bold changes Own and evolve the framework for reviewing, prioritising and implementing Customer Support processes and workflows across Human and AI Support, so every change improves the customer experience Build and maintain a long-term process strategy and roadmap for Support, balancing quick wins and immediate fixes with strategic improvements  Own the long-term Continuous Improvement strategy for Support, setting priorities and a roadmap that cover both Human and AI support Bring clear proposals and recommendations to leadership, and act on them with autonomy Partner with teams outside of Customer Support to design processes that work end to end, agreeing clear ownership, handoffs and shared goals so the customer experience holds across team boundaries. Process design and improvement Analyse current processes across Human and AI Support and decide whether each should be improved, redesigned from scratch or removed entirely. Where AI and automation can fundamentally change how the work gets done, lead that transformation rather than layering them onto legacy workflows Own day-to-day operational process fixes and keep existing processes effective Design and roll out new or improved processes, solo or with SMEs, partnering closely with Customer Support leaders and ICs in every region so processes work globally, not just for one region Design and implement process control metrics, and monitor process performance and KPIs Use data to find where processes are failing, size the opportunity and prove the impact of changes, building and maintaining dashboards and reports that give leaders a clear view of process health across Human and AI support Ensure compliance with internal policies and external regulations Continuous Improvement Maintain and iterate on the Continuous Improvement framework, using insights from both Human and AI support to drive improvements, across Enablement, Quality, AI support, etc. Turn insights into a prioritised improvement backlog, with clear owners across respective internal teams Track whether each improvement worked, using before-and-after measures such as repeat contact rate, resolution rate and CX Turn customer conversation data into clear, actionable insights for Product, Engineering and other teams, giving them evidence to shape priorities and roadmap decisions Stakeholders and delivery Hold the line on the customer experience with cross-functional partners, challenging constructively when a proposed change would compromise the customer Partner and collaborate with cross-functional teams to build and maintain processes and related training Take full ownership of large, cross-functional special projects that improve the customer experience, increase teammate efficiency and engagement, and drive company goals Communicate and engage on all process and continuous improvement changes with Customer Support and the wider organisation What skills do I need?  Experience: 4+ years in Customer Support or a customer-facing role, including 2+ years in process management or continuous improvement and 2+ years in project or program management Strong technical capability: You are hands-on and credible in a complex SaaS tech stack, including CRM systems such as Salesforce. You can configure workflows, integrations and automations yourself rather than relying on others to build them. Experience with system integrations or process harmonisation is a bonus. AI and automation: Proven track record of using AI and automation to drive improvements, ideally in an AI-first or SaaS support organisation. Knowledge of Fin (previously Intercom) is a strong advantage. Improvement frameworks: Strong knowledge of process and continuous improvement methodologies (Six Sigma, Kaizen, etc.) Data and strategy: You analyse data, turn it into clear insights for stakeholders, and build a long-term process strategy and roadmap that becomes practical, prioritised plans Ownership: A self-starter who delivers complex programs with minimal guidance, forms a point of view and brings proposals rather than questions Influence: Confident and credible with senior leaders and cross-functional partners. You challenge constructively and hold the line on the customer experience. Collaboration: Strong communicator who builds rapport quickly with technical and non-technical colleagues and involves frontline teammates early #LI-Hybrid Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.  Policies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our  core values .   Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.  Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.  

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The MongoDB Atlas team is a diverse group of contributors working together to help our users manage MongoDB at a global scale. We are responsible for MongoDB Atlas: our database-as-a-service offering and fastest-growing product, which allows users to deploy fault-tolerant, globally distributed MongoDB clusters in just minutes. We're seeking a Software Engineer to join the Atlas Identity and Access Management (IAM) team. The IAM team owns authentication and authorization for all of MongoDB Atlas, spanning from the underlying platform to user-facing features and products. IAM is both a platform and a product team, serving internal engineers as well as external customers. We enjoy the challenge of keeping MongoDB Atlas secure while providing a best-in-class user experience for users ranging from startup to enterprise. This role is based in the Toronto office. Role Responsibilities Lead medium-sized, full-stack projects from technical design to delivery Collaborate with colleagues at all stages of the project lifecycle (ideation, requirements gathering, design, execution, and delivery) Own our leadership principles , and exemplify them in your work Continue to learn and be curious in growing your career! Candidate Profile 2+ years of professional experience building full-stack web applications Proficient in a modern compiled programming language (Java, Go, C#, C++, etc.) Willingness to learn JavaScript and/or TypeScript along with modern frontend technologies (React, Redux, etc.); prior experience a plus Excellent communication skills, both written and verbal Is collaborative, empathetic, and intellectually honest Success Measures In 1 month, you'll have shipped code into production In 3 months, you'll have collaborated and delivered on a project with other engineers on the team In 6 months, you'll have led the technical design, execution, and delivery of a project About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req. ID: 3273594444 AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward. MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada. MongoDB's base salary range for this role in Canada is: $97,000 — $170,000 CAD

The Application Modernization Platform (AMP) team is dedicated to solving one of the industry's biggest challenges: transforming rigid, legacy applications that suffer from poor scalability and high operating costs into modern, microservices-based architectures on MongoDB. An important aspect of this is Data Migration. MongoDB is building a world-class team in India to build tooling that helps customers migrate their data from legacy relational databases to MongoDB in real-time. As companies modernise their application and data ecosystems, they are increasingly drawn to the flexibility and scalability of the document model. The tools developed by the Data Migration team are critical in this journey, helping customers with schema modeling, initial data loads, and continuous data synchronization. We are looking for an experienced Senior Software Engineer with experience in the Java ecosystem, streaming systems, and data-intensive applications to join our team. We are building a sophisticated data migration suite using a modern technology stack, which includes Java, Spring Boot, Kafka, Debezium, and React. A successful candidate will be a key contributor to our backend services, collaborating closely with product management and other engineers to design and implement cutting-edge products that solve complex customer challenges. We are looking to speak to candidates who are based in Gurgaon for our hybrid working model. The ideal candidate for this role will have 6+ years of commercial software development experience with at least one JVM language such as Java, preferably using the Spring ecosystem Solid experience in software architecture and development Extensive experience with streaming data platforms such as Apache Kafka and Change Data Capture (CDC) tools like Debezium Extensive experience with relational and document data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc) and at least one document database (e.g. MongoDB) Exposure to client-side technologies such as JavaScript and React is a plus Good understanding of algorithms, data structures and their time and space complexity Participate in code reviews, design discussions, and contribute to the overall technical direction and roadmap of the team Curiosity, a positive attitude, and a drive to continue learning Excellent verbal and written communication skills Position Expectations Contribute high-quality, well-tested code to the modernization and framework team and its surrounding services Collaborate effectively with Product Management, other engineers, and designers to build and deliver on the product roadmap Participate actively in code reviews to enforce best practices and patterns Help troubleshoot and resolve complex technical issues in our distributed systems Give and solicit feedback on technical design documents and pull requests Perform tasks related to process such as CI/CD, quality, testing, etc  Success Measures Within the first three months, you will have Familiarize yourself with the MongoDB Modernization Infrastructure & Frameworks stack Set up software development infrastructure (tech stack, build tools, etc) to enable development using the relevant tech stacks Started collaborating with your peers and contributed to code reviews and design reviews Within six months, you will have Familiarised yourself with the rest of our the application modernization tool stack Delivered at least one large scale feature that spans the entire tech stack Reviewed and contributed to scope and technical design documents Within 12 months, you will have Become a key contributor to our stack, capable of taking on complex features independently Helped recruit and interview new members of the team Collaborated effectively with other teams at MongoDB on cross-functional projects About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID - 3273598364

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth. With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions. We are looking to speak to candidates who are based in Gurgaon for our hybrid working model. Role Overview We are looking for a highly capable Senior Salesforce Engineer to design, build, and maintain scalable CRM solutions that support MongoDB's Sales organization. This role combines strong hands-on Salesforce development, solution design, cross-functional collaboration, and a modern engineering mindset to deliver reliable, maintainable, and high-quality solutions across the core Salesforce platform. What you'll do Design, build, and maintain scalable Salesforce solutions across the core CRM platform, including custom development, automation, and integrations Partner with business stakeholders, program managers, and technical teams to understand requirements and translate them into secure, maintainable, and scalable technical solutions Own delivery across the full solution lifecycle, including design, development, testing, deployment, documentation, and production support Collaborate closely with globally distributed engineering teams to deliver reliable, secure, and well-governed solutions in an Agile environment Drive strong engineering practices across code quality, documentation, release management, and platform governance Identify opportunities to improve system performance, simplify architecture, reduce technical debt, and strengthen the overall Salesforce operating model Troubleshoot complex technical and production issues and deliver sustainable, long-term fixes Stay current with Salesforce platform capabilities, engineering best practices, and emerging technologies, and apply them thoughtfully to improve delivery quality Leverage AI-powered engineering tools such as GitHub Copilot, Agentforce, Claude Code, Cursor, and similar capabilities to improve productivity, code quality, troubleshooting, and documentation, while using sound judgment around security, privacy, and responsible AI usage Responsibilities Develop, test, document, and deploy high-quality Salesforce solutions aligned with business needs and engineering best practices Support enhancements, break/fix issues, and ongoing maintenance across Salesforce applications and related integrations Investigate technical and integration issues and work closely with development, operations, admin, and business teams to resolve them effectively Communicate clearly with stakeholders and teammates on delivery status, technical challenges, and solution options Manage multiple priorities effectively while ensuring high-quality and timely delivery Research new platform capabilities, prototypes, and engineering approaches that can improve the Salesforce ecosystem Provide mentorship and technical guidance to junior engineers and administrators where needed Build strong working relationships across teams and contribute positively to a culture of ownership, collaboration, and continuous improvement Minimum Requirements Bachelor's or Master's degree in Computer Science, Information Systems, or a related field 8+ years of experience in Salesforce development and enterprise application engineering Strong hands-on experience with Apex, Lightning Web Components (LWC), JavaScript, Flows, SOQL, APIs, and Salesforce platform customization Strong understanding of Salesforce architecture, governor limits, declarative automation, integration patterns, and scalable solution design Experience with CI/CD, deployment processes, code refactoring, and performance optimization in Salesforce environments Experience integrating Salesforce with enterprise systems using APIs, ETL tools, and automation platforms Salesforce Platform Developer II certification strongly preferred; additional certifications such as JavaScript Developer, Advanced Administrator, Application Architect, or System Architect are a plus Good understanding of AI-powered and agentic development tools such as Cursor, Claude Code, Agentforce, and similar platforms, with the ability to use them effectively to improve productivity, troubleshooting, documentation, and solution delivery Success Measures In 3 months, you will: Develop a strong understanding of MongoDB's Salesforce ecosystem, business processes, and current implementations by working closely with senior engineers and stakeholders In 6 months, you will: Successfully deliver one or more critical Salesforce initiatives and establish yourself as a trusted technical contributor within the Sales Apps team In 12 months, you will: Become a go-to engineer for key Salesforce solutions, build strong cross-functional partnerships, and contribute meaningfully to the scalability, quality, and long-term evolution of the CRM platform About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID - 2273506525

MongoDB is helping define the next era of application development as organizations modernize legacy systems, build AI-native experiences, and power mission-critical workloads across cloud, hybrid, and on-premises environments. From MongoDB Atlas, our AI-ready developer data platform, to our industry-leading server technology and enterprise software offerings, MongoDB provides a flexible and unified software stack that helps customers build faster, scale with confidence, and support a wide range of modern application needs. Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager, and Compass. Join our team and be at the forefront of innovation and creativity as we scale cloud deployments for our customers. We're open to speak with candidates based in Sao Paulo. Life in MongoDB Technical Services As part of the Support organization, you will be directly interfacing with our largest customers and their most difficult problems. There will almost certainly be sweat. But don't worry – you'll have time to prepare before you take on your first escalation. The limits of your understanding will constantly be pushed, and you'll be challenged to grow. Underlying it all is the fuel that drives our team: customer obsession. We keep mission-critical deployments online, recover from high-pressure incidents with grace and humility, become trusted advisors, and work so closely with our customers that they would swear we were part of their team. Role scope: This is a technical Team Lead role rather than a traditional people-manager role. The Lead is expected to provide day-to-day technical and operational leadership, while formal personnel decisions remain with the manager. As the Cloud Support Team Lead, you will: Lead and mentor a small, distributed team as a hands-on technical player-coach Spend approximately 50% of your time directly supporting customer issues, complex cases, escalations, and technical investigations Own frontline service quality by monitoring queue health, case and chat aging, diagnostic quality, staffing coverage, and workload allocation Lead high-visibility customer escalations and incidents, coordinating Engineering, Product, Support Operations, and other stakeholders Turn recurring customer problems and support trends into product feedback, process improvements, training, and reusable technical content Create and maintain SOPs, knowledge articles, training materials, and retrospectives that improve team capability and consistency Represent Technical Services in cross-functional and cross-region programs, driving execution through influence What you need The ideal candidate will have experience in most of the following areas: Supporting customers through cases, chats, calls, and high-severity escalations. Preferred experience with running high-severity incidents and follow-the-sun procedures Leading or mentoring a small team of highly technical support engineers Strong troubleshooting experience with MongoDB Atlas or comparable cloud database platforms, including cloud infrastructure, Linux, networking, security, storage, and performance A disciplined diagnostic process covering investigation, customer communication, escalation judgment, and root-cause analysis. Experience leveraging AI tools to broaden, improve and accelerate technical diagnostic processes preferred Coordinating customer-impacting incidents and internal technical responders Improving support operations through queue analysis, workload allocation, staffing coverage, training, and process improvement Strong communication and collaboration skills across Engineering, Product, Security, Legal, Billing, Support Operations, and global Technical Services Nice to Have Experience with Cloud Manager, Compass, or large-scale relational or NoSQL databases Experience managing FIN(Intercom), chat-support, case-management, or similar customer-support workflows Experience leading incident reviews, RCAs, operational audits, or security/compliance improvements Experience creating technical training, LMS content, knowledge programs, or enablement assessments BONUS: Experience with DevOps, infrastructure-as-code, observability, automation, or scripting Success Measures First 3 months: Build relationships, understand team operations and customer demand, and begin contributing to complex escalations. Learn the Atlas product and master most common customer use cases By 6 months: Independently lead escalations, establish recurring queue and quality reviews, improve coverage, and deliver at least one durable process or enablement improvement. Acquire Atlas Administrator certification By 12 months: Demonstrate measurable improvement in service quality, escalation execution, team capability, coverage, and cross-functional delivery while remaining hands-on technically About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. REQ ID: 3273573572

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations Dubai, UAE About the Role We are seeking a highly accomplished and strategic Account Executive to join our Digital Natives team in Dubai. In this advanced role, you will be pivotal in driving significant growth by leading comprehensive sales cycles within a portfolio of assigned enterprise-level clients, and strategically acquiring new logos. The ideal candidate possesses a deep blend of advanced sales acumen and sophisticated technical understanding, enabling them to lead engagements at all levels, from the C-suite to technical leaders (e.g., Head of/VP of Networking or Security). As an Account Executive, you will consistently demonstrate advanced proficiency in all sales activities, ensuring highly accurate forecasting, proactive and strategic pipeline management, and consistently exceeding attainment targets. You will be a subject matter expert, speaking fluently about Cloudflare's products, features, benefits, and use cases across diverse customer segments. This role demands the ability to deeply understand complex customer IT Architectures, match them with relevant Cloudflare Reference Architectures, and orchestrate successful, large-scale platform sales. You will be a key driver of digital transformation for our customers, understanding their broader market trends and how Cloudflare uniquely enables their strategic initiatives. Regional Focus: UAE - Startups Responsibilities Strategic Revenue Generation: Architect and execute advanced territory and account plans to consistently exceed multi-million dollar sales targets and annual quotas, with a strong focus on new business acquisition and expansion within complex enterprise environments. Expert Pipeline & Forecasting: Lead proactive and strategic pipeline management efforts, demonstrating a sophisticated understanding of sales cycles and customer buying processes. Deliver highly accurate forecasts, providing clear insights and strategic guidance to sales leadership. Deep Customer & IT Architecture Understanding: Develop a profound understanding of customers' IT architectures, including applications and third-party technologies. Architect and align Cloudflare Reference Architectures to customer environments, driving comprehensive platform solutions. Multi-Engagement Leadership: Orchestrate and manage multiple complex customer engagements simultaneously across various business units within an organization. Strategically connect disparate needs to strengthen Cloudflare's platform sale, actively involving and influencing technical C-level minus one executives. Virtual Team Leadership: Set clear direction and lead a virtual team of in-GEO specialists, Product Managers, Deal Desk, and Legal to collaboratively manage and close complex customer opportunities. Proactively identify and navigate through situations to address colleague and customer needs, escalating as appropriate to drive urgency and efficient delivery. Digital Transformation Authority: Act as an authority on digital transformation, understanding key drivers (e.g., new offering development, enhanced customer capabilities) and the broader market trends influencing these decisions. Position Cloudflare as a critical enabler of these transformations. Compelling Value Creation: Articulate highly compelling, strategic value propositions for Cloudflare's services, directly linking them to customer business outcomes and strategic objectives. Lead with a strong focus on the "why," communicating the whole picture to both internal and external stakeholders. Advanced Negotiation & Closure: Expertly lead and navigate complex contract negotiations, driving win-win scenarios for all parties. Demonstrate advanced closing skills across new business and expansion opportunities. Trusted Advisor & Coach: Build long-term, executive-level strategic relationships, ensuring deep customer adoption, retention, and expansion. Consistently provide clear, direct, and constructive feedback to team members, coaching them to improve communication, learn from mistakes, and enhance the quality of work. Share learnings proactively to build trust across the organization. Organizational Impact & Leadership: Consistently focus on the long-term needs of the team and the business, understanding how decisions impact other teams and openly sharing these insights. Leverage company-wide learnings to improve department and team execution. Serve as a leader within Cloudflare, making significant contributions while elevating the work of others by bringing diverse perspectives and strategic long-term thinking. Desirable Skills, Knowledge, and Experience Fluency in English (written and spoken). 5+ years of advanced experience selling complex technology solutions in a B2B enterprise model , with a significant track record of consistently exceeding targets. Deep expertise and fluency in Cloud Networking, Security, and Edge Computing technologies , with an exceptional ability to articulate features, benefits, and use cases across diverse customer segments (e.g., SMBs, enterprise, vertical markets). Proven ability to deeply understand complex customer IT architectures and effectively map them to Cloudflare Reference Architectures for successful platform sales. Demonstrated success leading and influencing virtual cross-functional teams (e.g., Solution Engineers, Product Managers, Legal) to drive complex deals to closure. Exceptional strategic communication and presentation skills , with a focus on articulating the "why" and conveying the whole picture to executive leadership and technical decision-makers (C-level minus one). Advanced negotiation skills with a track record of closing large, complex, six-figure and multi-million dollar deals. Expert-level sales acumen: unparalleled proficiency in discovery, positioning, competitive selling, negotiation, closing, and expansion strategies within enterprise accounts. Authority on digital transformation trends and their impact on enterprise customers, with the ability to position Cloudflare as a key enabler of strategic business outcomes. Strong coaching and mentorship abilities , with a passion for helping colleagues grow and improve. Highly self-motivated, entrepreneurial, and resilient , thriving in a fast-paced, high-growth environment with a consistent focus on long-term goals. Proficiency in advanced sales and business intelligence platforms (e.g., Salesforce, Tableau, G-suite, MSFT suite, MEDDPICC framework application). Bachelor's degree required , with a technical background (e.g., engineering, computer science, MIS) highly preferred. Ability to travel up to 50% to engage with key customers and internal teams. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.