Найдите свой Карьера мечты

Senior Enterprise Business Analyst- Hybrid | Cary, NC We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. About The Job The Enterprise Technology organization within Cloud and Information Services (CIS) is seeking an experienced Enterprise Business Analyst who is passionate about solving complex challenges and creating meaningful business impact. In this highly visible role, you'll collaborate with leaders and stakeholders across SAS to uncover opportunities, streamline processes, and deliver innovative solutions that transform how we work. Your insights and recommendations will help influence strategic decisions, improve operational effectiveness, and enable the success of key enterprise initiatives. As a trusted partner in business transformation, you'll lead end-to-end process analysis and improvement efforts that span multiple organizations and technologies. From identifying automation opportunities and driving operational efficiencies to defining future-state capabilities and guiding organizational change, you'll play a pivotal role in shaping the future of SAS. If you're energized by connecting strategy to execution, building strong partnerships, and delivering lasting business value, this is an opportunity to make an impact on a truly enterprise scale. As An Enterprise Business Analyst, You Will Develop a deep understanding of enterprise and organizational systems, processes, and workflows. Serve as an internal consultant and liaison between the business and technical community to foster collaboration, clear and transparent communication to ensure mutually beneficial solutions and work to build deep relationships and trust with the business and partners Analyze and document current‑state processes, identify improvement opportunities, and define future‑state recommendations to contribute to the Enterprise Technologies product roadmap Collaborate with cross‑functional teams to translate business requirements into clear, actionable technical solutions. Use a variety of techniques and tools to capture business requirements while partnering with internal business units to support successful delivery of enterprise and organizational objectives. Engage in the end-to-end project lifecycle by leading requirement gathering sessions and workshops to develop and implement enterprise business applications and services. Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do. Required Qualifications 8+ years of experience in business process analysis, systems documentation, and requirements elicitation. Bachelor's degree in a quantitative field, preferably Information Systems or a related discipline. Ability to establish trusted partnerships and influence outcomes across cross‑functional teams and senior leadership. Ability to communicate complex business and technical concepts clearly and effectively across diverse audiences. High-performing contributor with strong execution discipline to drive multiple initiatives forward concurrently. Ability to communicate complex topics visually and verbally to accelerate shared understanding and decision‑making. Credible change agent who identifies opportunities for improvement and helps the organization successfully navigate transformation. Equivalent combinations of education, training, and experience may be considered Preferred Qualifications Ability to translate business needs into functional and technical requirements Experience working in/with Marketplace, Finance, Human Resources and/or Consulting business units would be an asset Experience with the Software Development Life Cycle (SDLC) with both Agile and Waterfall methodologies Experience with using Atlassian Jira for business requirement development and project management Experience with ServiceNow, Oracle Fusion, Microsoft O365 Experience with acting as a trusted advisor on large, enterprise scale projects Experience with preparing and delivering executive communications for enterprise scale projects World-class Benefits Highlights include... Comprehensive medical, prescription, dental and vision plans. Medical plan options include: PPO with low annual deductible and copays. HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center). Onsite Health Care Center (HQ) that's free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge! An industry-leading 401k plan. Tuition Assistance Program and programs and resources to support your development Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1. Volunteer Time Off, parental leave and unlimited paid sick days. Generous childcare benefits for all full-time employees. You are welcome here. At SAS, it's not about fitting into our culture – it's about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Additional Information To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.

About The Role It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world's largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry. We're looking for a talented Business Process Analyst III to join ARC. In this role you will s erve as the primary business analyst and day-to-day business capability lead for assigned Salesforce capabilities and supporting business processes. You will perform business analysis, business process improvement, and product ownership responsibilities to optimize business operations and deliver scalable technology solutions that improve customer experience, operational efficiency, productivity, and quality. You will work closely with business stakeholders and technical teams to analyze business processes, identify opportunities for improvement, and translate business needs into effective technology solutions. While Salesforce serves as the primary platform supporting assigned business capabilities, consider interactions with other enterprise systems and applications to ensure solutions align with broader business processes and organizational objectives. You will serve as the primary liaison between business stakeholders and the delivery team, leading discovery efforts, documenting business and functional requirements, maintaining the product backlog, supporting agile delivery, coordinating user acceptance testing, and validating completed functionality. You will partner with stakeholders throughout the solution lifecycle to ensure delivered capabilities align with business objectives and deliver measurable value. You will leverage Salesforce platform knowledge and perform configuration and administration activities, when appropriate, to support the timely delivery of business solutions. What You'll Get To Do Partner with business stakeholders to analyze business processes, gather requirements, and translate business needs into scalable technology solutions. Document business requirements, user stories, process flows, and acceptance criteria to support successful solution delivery. Identify opportunities to improve ARC business processes, customer experience, productivity, and quality within assigned business capabilities. Apply continuous improvement principles and data analysis to recommend process and technology enhancements. Manage the product backlog for assigned Salesforce capabilities, partnering with stakeholders to prioritize work and support Agile delivery. Organize and participate in solution validation, user acceptance testing, and demonstrations to ensure delivered functionality meets business needs. Build collaborative relationships with business stakeholders and serve as the primary liaison between business teams and technical resources. Facilitate discovery sessions, communicate solution recommendations, and support business readiness throughout the delivery lifecycle. Ensure future state requirements are aligned with ARC's Key Business Objectives (KBOs), Salesforce best practices, business process re-engineering principles and customer experience best practices. Collaborate with developers, architects, UX designers, and QA to support solution design, testing, implementation, and adoption. You'll Bring These Qualifications Bachelor's Degree in Business Administration, Industrial Engineering, Operations Management or similar discipline 4+ years' experience in similar role The ability to use qualitative and quantitative data in making fact-based decisions Must be able to extract objective information from large amounts of ambiguous information Must be able to negotiate for SME resources and manage projects with limited authority over SMEs Strong verbal and written communication are key in conveying findings, recommendations and project results Strong skills interviewing SMEs, facilitating workshops and surveying internal and external customers Strong knowledge of Salesforce functionality Ability to write clear and effective business and system (Salesforce) requirements and user stories What We Can Offer You Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry. Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways. ARC offers WorkFlex. WorkFlex is ARC's hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We've designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success. We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. Please click here to review our benefits on our company website. By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels. EOE M/F/D/V Females and Minorities Encouraged to Apply

About The Role It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world's largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry. We're looking for a talented Business Process Analyst III to join ARC. In this role you will s erve as the primary business analyst and day-to-day business capability lead for assigned Salesforce capabilities and supporting business processes. You will perform business analysis, business process improvement, and product ownership responsibilities to optimize business operations and deliver scalable technology solutions that improve customer experience, operational efficiency, productivity, and quality. You will work closely with business stakeholders and technical teams to analyze business processes, identify opportunities for improvement, and translate business needs into effective technology solutions. While Salesforce serves as the primary platform supporting assigned business capabilities, consider interactions with other enterprise systems and applications to ensure solutions align with broader business processes and organizational objectives. You will serve as the primary liaison between business stakeholders and the delivery team, leading discovery efforts, documenting business and functional requirements, maintaining the product backlog, supporting agile delivery, coordinating user acceptance testing, and validating completed functionality. You will partner with stakeholders throughout the solution lifecycle to ensure delivered capabilities align with business objectives and deliver measurable value. You will leverage Salesforce platform knowledge and perform configuration and administration activities, when appropriate, to support the timely delivery of business solutions. What You'll Get To Do Partner with business stakeholders to analyze business processes, gather requirements, and translate business needs into scalable technology solutions. Document business requirements, user stories, process flows, and acceptance criteria to support successful solution delivery. Identify opportunities to improve ARC business processes, customer experience, productivity, and quality within assigned business capabilities. Apply continuous improvement principles and data analysis to recommend process and technology enhancements. Manage the product backlog for assigned Salesforce capabilities, partnering with stakeholders to prioritize work and support Agile delivery. Organize and participate in solution validation, user acceptance testing, and demonstrations to ensure delivered functionality meets business needs. Build collaborative relationships with business stakeholders and serve as the primary liaison between business teams and technical resources. Facilitate discovery sessions, communicate solution recommendations, and support business readiness throughout the delivery lifecycle. Ensure future state requirements are aligned with ARC's Key Business Objectives (KBOs), Salesforce best practices, business process re-engineering principles and customer experience best practices. Collaborate with developers, architects, UX designers, and QA to support solution design, testing, implementation, and adoption. You'll Bring These Qualifications Bachelor's Degree in Business Administration, Industrial Engineering, Operations Management or similar discipline 4+ years' experience in similar role The ability to use qualitative and quantitative data in making fact-based decisions Must be able to extract objective information from large amounts of ambiguous information Must be able to negotiate for SME resources and manage projects with limited authority over SMEs Strong verbal and written communication are key in conveying findings, recommendations and project results Strong skills interviewing SMEs, facilitating workshops and surveying internal and external customers Strong knowledge of Salesforce functionality Ability to write clear and effective business and system (Salesforce) requirements and user stories What We Can Offer You Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry. Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways. ARC offers WorkFlex. WorkFlex is ARC's hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We've designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success. We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. Please click here to review our benefits on our company website. By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels. EOE M/F/D/V Females and Minorities Encouraged to Apply

Position ServiceNow Business Analyst Job Description The ServiceNow Business Analyst will be a key member of the ServiceNow Team, supporting the ServiceNow platform and its associated processes while helping ensure the platform continues to meet evolving business needs. You will be responsible for developing a strong understanding of stakeholder requirements and translating those needs into effective ServiceNow solutions that align with organizational goals. This analyst role will work closely with development resources, business partners, and subject matter experts to design solutions, document requirements, coordinate testing activities, and validate that completed development work meets expected outcomes. You will help identify opportunities to improve workflows, increase operational efficiency, and enhance overall user experience within the ServiceNow environment. Experience with the following ServiceNow areas is helpful: IT Service Management, IT Operations Management, Service Portal, Now Intelligence, and related platform capabilities. What You'll Be Doing Partner with the technology and business stakeholders to define, analyze, and document requirements for new ServiceNow processes or improvements to current processes Work directly with the ServiceNow development team to select the most effective solution for defined requirements Translate business requirements into user stories for the development team Serve as Scrum Master as needed, supporting user story creation, sprint planning, and overseeing the tasks of the development team Build and implement test scripts and plans to support development efforts. Coordinate UAT testing efforts Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered Acts as a resource for colleagues with less experience What We Are Looking For 5+ years of experience of eliciting requirements and designing business processes Typically requires 5-7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience Experience designing and supporting ServiceNow ITSM (Incident, Change, Service Catalog, Knowledge, Problem, Service Portal) and ITOM (Discovery, Event, Service Mapping) Experience building workflows with Visio and incorporating automation Understanding of Agile software development practices Excellent verbal and written communication skills including presentation skills ITIL v3 certification or other ServiceNow certifications ITIL and Agile experience required Experience with Blue Works Live preferred Work Arrangement: Hybrid - Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home. What's In It For You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package. Medical, Dental, Vision Insurance 401k, With Matching Contributions Short-Term/Long-Term Disability Insurance Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options Paid Time Off (including sick, holiday, vacation, etc.) Tuition Reimbursement Growth Opportunities Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit) On-site Café with Catering Option for Busy Lifestyles 24/7/365 On-site Gym and Lockers, Free for Use to All Employees! Bike Racks And more! Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process! Annual Hiring Range/Hourly Rate $87,900.00 - $132,000.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-CO-Denver, Colorado (Panorama Arrow Building) Time Type Full time Job Category Information Technology EEO Statement Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) All Arrow job postings are for existing job vacancies . We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you'll be doing... As a Microsoft Dynamics Technical / Business Analyst, you will serve as a vital bridge between business leaders, frontline sales organizations, partner ecosystems, and IT/engineering implementation teams. You will lead engagements to capture, document, and translate complex business needs into clear, structured technical requirements for our enterprise Dynamics 365 Sales (Commercial & Government) implementation. In addition to traditional BA responsibilities (requirements gathering, process modeling, UAT planning, and post go-live support), this role has a strong technical and innovative focus. Following system go-live, you will leverage low-code/no-code Microsoft Power Platform and AI tools (such as Microsoft Copilot, Power Automate, and Dataverse) to rapidly build and prototype business solutions before handing them off to core IT for formal governance and deployment. You will be responsible for the following but not limited to: Business Requirements & Solution Design Leading strategic requirements sessions with sales, sales ops, and channel partner stakeholders to translate business needs into detailed business requirements, user stories, mapping documents, and acceptance criteria. Conducting requirements interviews, gap analyses, and process mapping across core CRM functions (Lead Management, Opportunity Funnel, Account Hierarchy/DUNS, and Partner Relationship Management). Certifying Solution Designs and ensure platform customizations remain aligned with out-of-the-box (OOTB) best practices. Dynamics 365 Implementation Lifecycle Leading end-to-end delivery activities from requirements through sprint builds, Data Validation Testing (DVT), User Acceptance Testing (UAT), production deployment, and post-go-live hypercare. Developing comprehensive UAT plans, write/review test scripts, coordinate UAT execution across business teams, and manage defect resolution with vendor/partner engineering teams (e.g., Microsoft FastTrack, Infosys). Facilitating pre- and post-go-live readiness, cutover support, and legacy platform sunsetting activities. Post Go-Live AI & Low-Code Solution Building Utilizing Microsoft Power Platform (Power Automate, Power Apps) and embedded AI tools (Microsoft Copilot, AI Builders) post go-live to prototype, build, and deploy light-touch business automation solutions. Validating and refine custom AI prompts, automated workflows, and seller productivity tools, establishing a structured handoff process to IT for long-term platform maintenance. Cross-Functional & Partner Ecosystem Alignment Working closely with technical leads, enterprise architecture, and program managers to maintain operational alignment across cross-instance data models (e.g., Commercial vs. Government instances). Coordinating end-user support, troubleshoot operational issues, and provide guidance across junior analysts and operations teams. What We're Looking For... You'll need to have: Bachelor's degree or four or more years of work experience. Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. Experience as a Technical Business Analyst / Solution Provider in enterprise CRM environments. Experience with Microsoft Dynamics 365 Sales (Dataverse, model-driven apps, security roles, forms/views, and custom entity design). Experience in writing technical/business requirements, mapping specifications, user stories, and managing backlog refinement. Experience leading complex, end-to-end CRM implementations across multi-sprint software development lifecycles (SDLC/Agile). Willingness to travel (25% or less). Even better if you have one or more of the following Microsoft Dynamics 365 Functional Consultant Certifications (e.g., MB-210, PL-200, or PL-900). Experience with UAT planning, test script creation, defect triage, and cutover/post go-live support. Direct experience with Microsoft Power Platform (Power Automate, Power Apps) and Microsoft Copilot / AI features embedded in D365 Sales. Expertise in prototyping low-code/no-code solutions and transferring operational builds to IT engineering teams. Experience with complex data migrations, data validation testing (DVT), and third-party/legacy integration patterns (DMF, OData, REST APIs). Background in telecom, enterprise B2B sales operations, or partner relationship management (PRM) workflows. Self-directed with the ability to solve complex, ambiguous problems and manage tight release deadlines in a fast-paced environment. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits And Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $120,500.00 - $231,000.00.

Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we're committed to helping you thrive while you help our city flourish. Be part of a team that's committed to service, innovation, and community. Job Summary Provides technical solutions to meet the departments' strategic plan by reviewing, analyzing and evaluating business systems and client department needs on medium sized projects. Overview Job Description Provides technical solutions to meet the departments' strategic plan by reviewing, analyzing and evaluating business systems and client department needs on medium sized projects. Essential Functions 1 Consults with clients in cross-functional areas to identify business needs. Assists clients in developing well defined requirements to meet those needs. 2 Recommends the most appropriate solution for projects with medium scope and risk, after thoroughly evaluating all alternatives. 3 Translates solutions into comprehensive systems designs. 4 Analyzes the effect of medium-risk and medium-sized projects, ensuring they can be effectively integrated into existing systems and processes. 5 Identifies the resources needed for projects with medium risk and complexity. Prepares recommendations for management approval. 6 Develops, implements, leads, and monitors plans for projects having medium risk and complexity to ensure high-quality, cost-effective implementation. 7 Participates in developing and enforcing standards, procedures, and methodologies that keep business systems operating on schedule and on cost. 8 Serves as the liaison between information technology department and assigned client organizations. 9 Regular, reliable and punctual attendance is an essential function of the job. Knowledge, Skills And Abilities 1 Advanced knowledge of systems and business requirements, diagramming process flows, storyboarding, mapping, and use-case development. 2 Advanced knowledge of testing methodologies and documentation practices, and the ability to contribute to requirements test ability. 3 Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other government agencies, other employees and the general public. 4 Ability to communicate effectively both orally and in writing with a wide variety of people. Education MINIMUM QUALIFICATIONS: Bachelor's degree in computer science or business field. Experience Four (4) years of experience in business system analysis involving system/business requirement gathering, process mapping, story-boarding and use-case development including experience with one or more of the following enterprise HR, financial or CRM application systems Lawson HR SAP Peoplesoft Oracle JD Edwards Microsoft Project Management Microsoft Flow and SharePoint Visio AND Two (2) year of the required experience must have been in a project management capacity. Equivalency(ies) High school diploma or GED plus nine (9) years of the required experience which includes two (2) years of project management experience will meet the stated education and experience requirements. An associate's degree in any field plus seven (7) years of the required experience which includes two (2) years of project management experience will meet the stated education and experience requirements. A bachelor's degree or higher in a non-specified field plus seven (7) years of the required experience which includes two (2) years of project management experience will meet the stated education and experience requirements. A master's degree or higher in specified field plus three (3) years of the required experience which includes two (2) years of project management experience will meet the stated education and experience requirements. LICENSE(S) And/or CERTIFICATION(S) Some positions may require a valid driver's license. Must be able to obtain a PMP Certification within the 6 months probationary period. Other Requirement(s) Will be subject to on-call, nights, and weekends. No felony or class A misdemeanor convictions. No class B misdemeanor convictions in the last ten (10) years. No family violence convictions. Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge. Salary Range $73,590.40 - $91,977.60 The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications. City of Dallas is an Equal Opportunity Employer.

Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Your Role And Responsibilities As a seasoned Business Analyst with ADM expertise, you will leverage your strong understanding and working experience with the SDLC to drive business outcomes. You will excel in requirement gathering, analysis, and documentation, utilizing your exceptional communication and analytical skills to articulate complex ideas clearly and persuasively. Your Primary Responsibilities Will Include Requirement Gathering and Analysis: Gather and analyze requirements from stakeholders, facilitating workshops to ensure clear understanding of business needs. You will utilize your impact analysis and gap analysis abilities to identify potential issues and opportunities for improvement. Stakeholder Management: Effectively manage stakeholders and users, ensuring their needs are met and expectations are set. You will liaise between lines of business and the development team, providing clear and concise communication. Process and Use Case Mapping: Analyze business cases and create process and use case maps to guide technical and vendor teams. Your expertise will enable the development of effective solutions that meet business requirements. Solution Guidance: Guide technical and vendor teams in the development of solutions, ensuring alignment with business requirements and stakeholder expectations. Communication and Collaboration: Articulate complex ideas clearly and persuasively, collaborating with stakeholders and teams to drive business outcomes. This role can be performed from anywhere in the United States of America. Required Technical And Professional Expertise SDLC Understanding and Experience: Deep expertise in working with the Software Development Life Cycle (SDLC) is essential, with a strong understanding of its application in driving business outcomes. Requirement Gathering and Analysis Expertise: Experience with requirement gathering, analysis, and documentation, including facilitating workshops and utilizing impact analysis and gap analysis abilities to identify potential issues and opportunities for improvement. Stakeholder Management and Liaison: Experience in effectively managing stakeholders and users, ensuring their needs are met and expectations are set, and liaising between lines of business and the development team. Process and Use Case Mapping Skills: Experience with analyzing business cases and creating process and use case maps to guide technical and vendor teams in developing effective solutions that meet business requirements. Complex Communication: Deep expertise in articulating complex ideas clearly and persuasively, with the ability to collaborate with stakeholders and teams to drive business outcomes. Preferred Technical And Professional Experience Strong Analytical Skills: Deep expertise in analyzing complex business cases, identifying areas for improvement, and developing effective solutions that meet business requirements. Excellent Communication Abilities: Experience in articulating complex ideas clearly and persuasively, with the ability to collaborate with stakeholders and teams to drive business outcomes. SDLC Methodologies: Experience with various SDLC methodologies, leveraging this knowledge to drive business outcomes and ensure effective solution development.

Brief Description About the Role: As a Business Analyst I , you will take ownership of projects that drive real business impact. With a strong passion for technology and business, and a strong desire to learn, you will play a key role in collaborating with both business and technology teams. Your primary responsibilities will include understanding business opportunities and challenges, defining requirements, managing execution, and continually improving implemented solutions. These projects focus on long-term commercial programs and the systems behind them, including EDI connections and integrations with third-party vendors and PCS partner systems that automate business processes. You will use AI tools as part of your daily work to move faster and deliver higher-quality requirements. You will report to the Business Analysis and Solution Architecture Team Lead. What You Will Do Own the delivery of a portfolio of technology solutions for the business, collaborating with team leads and managers across Sales, Finance, Operations, and other PCS business functions to understand process needs and implement system improvements that support them. Work with business stakeholders as necessary to understand, document, communicate, and prioritize the organization's requirements to other teams that will contribute to the design, development, and implementation of the solution. Lead integration projects with third-party vendors and trading partners, including EDI and API connections: gather requirements, coordinate with partner technical teams, define data mappings, and support testing through go-live. Translate business requirements into clear functional and technical specifications, including data mappings and process flows, for development and integration teams. Use AI tools to accelerate requirements gathering, documentation, process flows, data mapping, and test scenarios, validating all output for accuracy. Identify opportunities to apply AI to business processes, define success criteria up front, and measure the value delivered, such as time saved, errors reduced, or faster turnaround. Share AI practices, prompts, and tools with the team to help everyone work faster and smarter. Support the systems and integrations behind long-term commercial programs, partnering with Sales, Finance, and Operations as programs launch and evolve. Collaborate with functional business analysts, system-specific functional leads (e.g. NetSuite), and others to design technology solutions that enable PCS partners and customers to do business with the company in new and more effective ways. Provide guidance to development and business teams during the build and implementation phases of solution delivery across multiple projects at once. Actively help prioritize the work of overseas teams to manage the delivery of in-flight projects. Identify, communicate, and mitigate risks, assumptions, issues, and decisions throughout the full lifecycle of delivering technology solutions for our business. Requirements We are Seeking People Who: Have a bachelor's degree in business analytics, information systems, computer science, or a related field. Have 2+ years of experience defining requirements for technical solutions for end users of software products and applications. Have hands-on experience with an ERP system, such as NetSuite, SAP, or Oracle. NetSuite experience is a plus. Understand how APIs work, including REST and SOAP, and can read API documentation and discuss integrations with technical teams. Have hands-on experience using AI tools such as Claude, ChatGPT, or Copilot in their work, and are eager to use AI to work faster and smarter. Can share real examples of solutions they have built or improved using AI, from work or personal projects, and explain the business impact, such as hours saved, errors reduced, or costs avoided. Understand core AI concepts, such as prompting, grounding AI in company data, and validating AI output, and how they apply to business workflows. Are knowledgeable in EDI, JSON, and XML for data integration and file exchange, including common transactions such as purchase orders and invoices. Have experience coordinating projects of varying complexity from requirements through delivery. Have experience working with external vendors or trading partners on integration or onboarding projects, which is a plus. Have exposure to enterprise integration platforms or middleware, which is a plus. Are team players, able to effectively interact with staff at all levels of the organization. Have strong conceptual, analytical and problem-solving skills. Exhibit strong verbal and written communication skills, with an ability to express complex technical concepts in business terms. Are owners. Are continually raising the bar. Are sincerely open-minded and are willing to examine their strongest convictions with humility. Nurture and embrace differing perspectives to make better decisions. What's In It For You Salary Range: $80,000 to $110,000 per year Competitive salary and performance-based incentives. Opportunities for professional growth and development. A supportive and collaborative work environment. Comprehensive benefits package. A supportive, diverse and global team with a growth mindset. A scaling company with great industry professionals. Amazing opportunities to get involved with exciting projects at significant scale with some of the leading global companies. Work Location / Type: This role is on-site, and the candidate needs to be within commuting distance of Florham Park, NJ. Hours: 9:00 AM to 6:00 PM Eastern Time. We are an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, national origin, disability, or protected veteran status. Summary About PCS Wireless: Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as "PCS", is not your average mobile distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resell market, both from a business and a consumer perspective. Today, PCS is a recognized global leader, powering the secondary market. At PCS, we buy and sell mobile devices and products worldwide through partners and programs by breathing new life into old devices effectively extending the device lifecycle up to 5X and beyond. We collaborate with industry giants in consumer electronic manufacturing, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 clients. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA. Our go-getting spirit valuing flexibility, a "me for we approach" and curiosity, continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun while doing it!

We're looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. What You Will Experience In This Position Business Analysis and Requirements Gathering: Partner with business stakeholders, process owners, and subject matter experts to gather, analyze, and document business requirements across a broad range of ERP-enabled business processes. Facilitate workshops, interviews, and discovery sessions to understand business challenges, operational needs, and improvement opportunities. Translate business needs into functional requirements, process documentation, user stories, and solution specifications. Evaluate enhancement requests and recommend solutions utilizing standard Oracle EBS functionality and best practices wherever possible. Act as a trusted advisor to business teams by providing guidance on ERP capabilities, process impacts, and solution alternatives. Business Process Documentation and Improvement Document and maintain current-state and future-state business processes, workflows, procedures, and system interactions. Create process maps, business requirements documents, use cases, and operating procedures. Identify opportunities to improve efficiency, standardize processes, enhance controls, and eliminate manual workarounds. Support continuous improvement initiatives and business process harmonization across functions and business units. Oracle E-Business Suite ERP Functional Support Support Oracle EBS business processes and applications across multiple functional areas Collaborate with functional and technical teams to evaluate system capabilities, support solution design, and assess impacts of proposed changes. Assist in troubleshooting business application issues and identifying root causes. Support integration requirements between Oracle EBS and connected business systems. Testing & Quality Assurance Develop test plans, test scenarios, and test scripts based on documented business requirements. Coordinate and participate in System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and deployment validation activities. Document test results, defects, and remediation efforts. Validate that delivered solutions meet business requirements and operational objectives. Support release planning, deployment readiness, and post-production validation activities. Project & Transformation Support Support ERP enhancement projects, upgrades, acquisitions, business integrations, and transformation initiatives. Collaborate with project managers, functional analysts, developers, and business stakeholders throughout the project lifecycle. Assist with change management, training, and business readiness activities. Help define reporting, dashboards, analytics, and key performance indicators to support operational decision-making. Contribute to Agile, Lean, and structured project delivery methodologies to ensure successful outcomes. You Have Bachelor's degree in Business, Information Systems, Supply Chain, Engineering, Finance, Operations, or related field Ideally 7+ years experience as a business analyst, ERP analyst, functional analyst, or similar role. Experience supporting Oracle E-Business Suite (EBS) applications and business processes. Demonstrated experience gathering, documenting, and validating business requirements. Experience creating process documentation, workflows, functional requirements, and testing documentation. Experience coordinating and executing User Acceptance Testing (UAT) and business validation activities. Strong analytical, problem-solving, facilitation, and communication skills. Ability to work effectively across multiple functions and organizational levels. Experience supporting project-based, engineer-to-order (ETO), configure-to-order (CTO), or complex manufacturing businesses. Understanding of project lifecycle management, project costing, project accounting, contract management, and operational execution within project-driven organizations. Experience with Oracle EBS modules such as Projects, Project Accounting, Order Management, Purchasing, Inventory, Manufacturing, Cost Management, or Financials. Experience supporting ERP implementations, upgrades, acquisitions, carve-outs, or business integrations. Familiarity with Agile delivery methodologies and requirements management practices. Experience with reporting and analytics platforms such as Power BI, Oracle BI, or similar tools. Exposure to Oracle Fusion Cloud Applications and ERP modernization initiatives. Self-starter who takes ownership, works independently, and consistently follows through on commitments with minimal supervision. Strong business partner and communicator who effectively collaborates across functions and translates business needs into technical solutions and technical concepts into business language. Thrives in a fast-paced environment, successfully managing multiple priorities while maintaining professionalism, organization, and attention to detail. Demonstrates sound business process knowledge, strong problem-solving skills, a positive attitude, and a commitment to driving continuous improvement and operational excellence We Have A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com. Commitment to strengthen communities where our employees live and work We encourage and support the philanthropic activities of our employees worldwide Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being: Innovative & adaptable Dedicated to absolute integrity Focused on the customer first Respectful and team oriented Optimistic and energizing Accountable for performance Benefits to support the lives of our employees Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes: Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. A 401(k) retirement plan and an employee stock purchase plan — both include a company match. Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection. At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

Description Purpose of the Position: The Business Analyst assists to develop technical solutions to business problems by defining, analyzing, and documenting requirements at the project level, helping to implement technology solutions in a cost-effective way and communicating clearly with all stakeholders, facilitators and partners while maintaining quality standards. Essential Duties and Responsibilities: Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Designs new features and enhancements to interface functionality by analyzing requirements from internal and external sources; constructing workflow charts and diagrams; studying system capabilities; mapping functional and/or technical requirements. Refines project requirements and scope including phases and timeline by identifying real-world use-cases; providing insight to complex functionality; analyzing quality assurance test coverage; ensuring business rules and standards are met. Facilitates development process by assisting with authoring user stories; refining work items for presentation to agile team members; conducting review and first level quality assurance testing of agile team output; leading beta testing with customers and partners. Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. Provides references for users by writing and maintaining user documentation; providing user support; training users. Assists with end user delivery and support as needed; analyzing information; investigating logs; evaluating data. Competencies: Ability to learn internal software and systems. Strong oral and written communication skills. Resourceful and independent. Strong analytical and problem-solving skills. Strong organizational and time management skills. Ability to communicate technical information effectively. Ability to translate business needs and requirements into technical documents. Ability to identify problems, collect data, establish facts, and draw valid conclusions. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Bachelor's degree with 3+ years of business or software focused analyst experience and/or training; or High school diploma, or equivalent, with 7+ years of business or software focused analyst experience required. Experience with software design, maintenance, and documentation in an agile software development environment, required. 2+ years of experience testing software or providing customer support/technical support, preferred. Experience with API development and end-user training, desired. Working knowledge of the transportation industry, desired. Intermediate knowledge of Microsoft Office Suite. Experience with SQL querying, preferred. Certificates and Licenses: Entry Certification of Business Analyst (ECBA), a plus. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee is occasionally required to reach with hands and arms. Why McLeod? At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software's growth and success. With over 550 full-time team members, we're still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you're joining a company that's built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Job Description: Accenture Federal Services is seeking a ServiceNow Senior Business Analyst to join the team. The ideal candidate will perform business analysis activities for ServiceNow implementations supporting the Hadlock contract, providing analytical rigor and structured process insights to support requirements development, process optimization, and user adoption. Apply modern process improvement techniques collaborating closely with both functional and technical stakeholders. Takes increasing responsibility for requirements definition, stakeholder engagement, and contributing to solution validation within Agile delivery models. Key Responsibilities: Conducts requirements gathering sessions with stakeholders documenting business needs and process requirements Develops user stories with clear acceptance criteria supporting Agile development sprints Creates process documentation including process flows, use cases, and functional specifications Performs gap analysis comparing current state processes with desired future state capabilities Facilitates workshops and working sessions with business users and technical teams Develops a thorough understanding of requirements then applies industry best practices and detailed knowledge of ServiceNow to design optimal solutions that support business processes and meet or exceed functional requirements Supports user acceptance testing including test case development, execution coordination, and defect validation Documents business rules, workflow logic, and configuration requirements for technical implementation Collaborates with ServiceNow developers ensuring requirements are accurately translated into technical solutions Participates in Agile ceremonies including sprint planning, backlog refinement, and retrospectives Conducts solution demonstrations and validation sessions with stakeholders Maintains requirements traceability matrices tracking requirements through implementation Supports change management activities including training material development and user communication Required Qualifications: 4 years of business analysis experience with hands on ServiceNow requirements definition and process analysis; federal experience preferred Location & Work Requirements: Northern Virginia area. This position requires onsite presence at the contractor facility 4 to 5 days per week. Preferred Qualifications: ITIL Foundation, ServiceNow CSA, CBAP, PMI PBA, or business analysis certifications Security Clearance: An active TS/SCI is required and must be willing to obtain polygraph As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is: $86,400—$176,200 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Job Family SAAS/PAAS/Cloud Application Development Travel Required Up to 25% Clearance Required Ability to Obtain Secret What You Will Do Serve as a Business Analyst supporting the Platforms - ServiceNow team. Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives. Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications. Support the design, implementation, and enhancement of ServiceNow solutions across the platform. Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization. Analyze current-state and future-state processes to recommend efficient, scalable solutions. Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively. Assist with testing activities, including test planning, execution support, and validation of delivered functionality. Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards. What You Will Need Bachelor's degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience. A MINIMUM of THREE (3) years of experience as a Business Analyst with exposure to ServiceNow. US Citizenship is contractually required for the role with the ability to obtain a Secret clearance. Proven experience with hands on coding and scripting. Proven experience as a Business Analyst, preferably supporting enterprise technology or ServiceNow implementations. Strong understanding of business analysis methodologies, requirements gathering, and process documentation. Experience creating user stories, process flows, use cases, and acceptance criteria. Ability to communicate effectively with both business and technical audiences. Strong analytical, problem-solving, and organizational skills. Experience working in Agile or iterative delivery environments. Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment. Location: Washington DC/Metro area highly preferred due to client location - up to 25% travel to Guidehouse or client office What Would Be Nice To Have Direct experience with the ServiceNow platform and related modules. Familiarity with HRSD, ITSM, ITOM, CMDB, or other enterprise service management processes. Experience supporting large-scale enterprise transformation or platform upgrade initiatives. Knowledge of testing, UAT coordination, or release management processes. Certification in Business Analysis, Agile, or ServiceNow-related disciplines. The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits Include Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Parental Leave 401(k) Retirement Plan Group Term Life and Travel Assistance Voluntary Life and AD&D Insurance Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts Transit and Parking Commuter Benefits Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities Employee Referral Program Corporate Sponsored Events & Community Outreach Care.com annual membership Employee Assistance Program Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) Position may be eligible for a discretionary variable incentive bonus About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.