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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. About the Role Cloudflare's API Experience team builds the tools and standards that make our API dependable and easy to use. We maintain SDKs and our Terraform provider, build code generation tooling, and are developing API versioning. We're looking for a senior engineer who cares about the details developers live with: clear interfaces, predictable behavior, useful errors, and upgrades that don't break their code. You'll work across languages and teams, help internal engineers ship better APIs, and respond directly to customers. Their feedback will help shape what you build. Responsibilities Build and maintain our SDKs, Terraform provider, and the code generation tooling behind them. Develop API versioning and compatibility practices that let our API evolve without leaving customers behind. Improve API governance: consistent schemas, clear standards, and checks that catch problems before release. Support internal teams daily and work directly with customers to investigate issues and turn recurring friction into lasting improvements. Own projects from design through release and ongoing maintenance. Desirable Skills, Knowledge, and Experience 5+ years of experience building large-scale software applications. Deep Go expertise, with experience building and maintaining production software. Fluency across languages such as TypeScript and Python, and an understanding of what makes a library feel natural in each. Experience building, maintaining, or contributing to a Terraform provider. Experience shipping SDKs or client libraries, including testing, releases, dependency management, and backward compatibility. Well-reasoned opinions about API design and developer tooling, paired with the ability to listen, explain tradeoffs, and make practical decisions. Strong technical judgment built through experience: you can untangle complex problems, set a clear direction, and lead projects from early design through delivery. A track record of helping junior engineers grow through thoughtful feedback, mentoring, and opportunities to take ownership. Experience using AI and automation to improve engineering workflows, with the judgment to identify where they add value and verify the quality of their output. Bonus Points Experience versioning an API, building schema-driven code generators, or establishing API governance is especially valuable. We're interested in what you've built, how you've maintained it, and what you've learned from the people using it. Experience managing containerized workloads at scale using Kubernetes, Docker, or similar orchestration platforms. Familiarity with CI/CD pipelines and automated testing strategies for infrastructure. Contributions to open-source systems software projects or active participation in the broader systems engineering community. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations: Atlanta, GA; Austin, TX; Denver, CO; Seattle, WA; Washington D.C. About the Role This role focuses on sourcing and managing suppliers globally for Data Center Infrastructure services, including structured cabling, DC infrastructure installation, power system installation, cooling system deployment, cage/space fitout, and critical infrastructure commissioning. You will create sourcing plans for infrastructure categories and deliver these through supplier capability reviews, technical assessments, pre-qualification, onboarding, and master contract negotiations. This position requires deep technical knowledge of data center infrastructure design and build-out—you must understand power and cooling sizing calculations, cold aisle containment design principles, caging requirements, electrical distribution architectures, and the end-to-end process of a full-scale DC space/cage fitout. You will leverage this expertise to drive informed vendor discussions, evaluate technical proposals against Cloudflare's infrastructure standards, and negotiate competitive pricing that reflects true value and risk allocation. You will forge strategic partnerships with infrastructure vendors, evaluate their performance against clearly defined technical and commercial metrics, and balance the priorities of both Cloudflare and your suppliers to achieve mutually beneficial outcomes. This role complements the Global Vendor Manager, Data Center Services (focused on field services, IT asset disposal, logistics, and rack integration) by owning the infrastructure build, installation, and critical systems domain. Key Job Responsibilities Strategic Sourcing & Category Management Develop and execute global sourcing strategies for data center infrastructure categories: structured cabling, power systems (UPS, PDUs, generators, electrical distribution), cooling systems (CRAC, containment, airflow), cage/space fitout, fire suppression, and commissioning services Build and maintain robust supplier portfolios across multiple geographies to support Cloudflare's rapid data center expansion Conduct market research and supplier landscape analysis to identify qualified vendors, benchmark capabilities, and maintain competitive tension Create category-specific sourcing plans that balance cost competitiveness, technical quality, vendor capacity, and risk mitigation Drive supplier diversity and geographic coverage to ensure business continuity and avoid single points of failure Technical Vendor Assessment & Qualification Perform technical capability reviews evaluating vendor certifications (BICSI, PE licenses, manufacturer credentials), workforce qualifications, and past project delivery Assess vendor capacity for power and cooling sizing, load calculations, redundancy design (N+1, 2N), thermal modeling, and containment design Lead technical due diligence including reference site visits, project portfolio reviews, and proof-of-concept evaluations Validate vendor experience with full-scale DC cage/space fitouts from design through commissioning Ensure vendors meet Cloudflare's technical, operational, safety, and compliance standards across all regions Supplier Lifecycle & Contract Management Lead end-to-end supplier onboarding from identification and technical assessment through contract execution Negotiate master service agreements, statements of work, and pricing frameworks that deliver competitive TCO while maintaining quality Structure contracts with clear technical specifications, acceptance criteria, performance guarantees, and remediation terms Manage commercial relationships including pricing reviews, volume commitments, rate card negotiations, and cost optimization Partner with Legal, Procurement, and Finance on contract governance, compliance, and risk management Performance Management & Governance Design and implement supplier performance scorecards measuring project delivery timelines, technical quality (workmanship, code compliance, test pass rates), safety performance, cost adherence, and warranty responsiveness Establish regular business review cadences with strategic suppliers to monitor performance, address gaps, and drive continuous improvement Manage supplier risk assessments including financial health monitoring, capacity planning, and business continuity planning Drive corrective action plans when vendors underperform on technical or commercial commitments Escalate critical performance issues and facilitate resolution between vendors and internal stakeholders Cross-Functional Collaboration & Stakeholder Management Partner with Infrastructure Engineering, DC Operations, Network Engineering, Power Engineering, and Facilities teams to translate technical requirements into vendor sourcing strategies Serve as the primary point of contact for DC infrastructure procurement, ensuring clear communication between internal stakeholders and external vendors Collaborate with Procurement, Legal, and Finance teams on contract governance, compliance, risk management, and budget tracking Drive cross-functional alignment on supplier selection, performance escalations, contract negotiations, and category strategy Support project delivery by ensuring vendor readiness, scope clarity, execution oversight, and issue resolution Commercial Negotiation & Vendor Relationship Management Leverage deep DC infrastructure knowledge to challenge vendor pricing based on material costs, labor rates, project complexity, and market benchmarks Negotiate volume discounts, preferred pricing tiers, framework agreements for multi-site deployments, and performance-based incentives Structure risk-sharing models for design-build projects, fixed-price vs. time-and-materials scopes, and contract terms that protect Cloudflare Build strategic, long-term partnerships with key infrastructure vendors while maintaining competitive supplier markets Identify opportunities for vendor consolidation, standardization, and total cost of ownership reduction Examples of desirable skills, knowledge, and experience Bachelor's degree in Electrical Engineering, Mechanical Engineering, Civil Engineering, Construction Management, or related technical field 8+ years of experience in strategic sourcing, procurement, or supplier management within data center infrastructure, construction, or critical facilities industries Demonstrated technical knowledge of data center infrastructure including: Power distribution systems (electrical load calculations, UPS sizing, generator capacity, PDU selection, busway vs. whip distribution) Cooling systems (cooling load calculations, CRAC/CRAH sizing, airflow CFM requirements, containment strategies, PUE optimization) Structured cabling design (fiber and copper topologies, cable management, pathway sizing, testing standards) Full-scale DC cage/space fitout process (layout design, clearance requirements, raised floor, overhead ladder rack, environmental separation) Proven experience negotiating commercial agreements and managing infrastructure supplier relationships end-to-end Strong project management skills with the ability to manage multiple sourcing initiatives and deliver results on time Excellent analytical and problem-solving skills with attention to technical and commercial detail Effective communication and interpersonal skills; able to collaborate with engineers, operations teams, and vendors while influencing without direct authority Comfortable working in a fast-paced, global environment with distributed teams and suppliers across multiple time zones Proficiency in Google Workspace applications and familiarity with procurement, contract management, or ERP systems Bonus points Master's degree in Engineering, Business Administration, Construction Management, or Supply Chain Professional certifications such as BICSI RCDD/DCDC/OSP, CDCP/CDCE, PE license in Electrical or Mechanical Engineering, PMP, or procurement certifications (CPSM, CPM, CSCP) 7+ years of experience in strategic sourcing with direct experience managing data center infrastructure vendors (cabling, power, cooling, fitout, commissioning) Hands-on experience in data center construction, infrastructure deployment, or commissioning—ideally as a former engineer, project manager, or technical lead who transitioned into vendor management Deep familiarity with data center design standards: TIA-942, Uptime Institute Tier Standards, ASHRAE thermal guidelines, NFPA 70/75/76, hot/cold aisle containment strategies Experience in hyperscale, colocation, or high-growth cloud infrastructure environments Advanced skills in TCO modeling, cost optimization, vendor benchmarking, and financial analysis for infrastructure projects Ability to read and interpret technical drawings including single-line electrical diagrams, mechanical P&IDs, structured cabling schematics, and floor plan layouts Familiarity with data center energy efficiency, sustainability initiatives, and renewable energy procurement Compensation For Denver based hires: Estimated annual salary of 93,000 - 128,000 USD For Seattle based hires: Estimated annual salary of 104,000 - 143,000 USD For Washington D.C. based hires: Estimated annual salary of 104,000 - 143,000 USD The final offer will be in alignment with the applicable law and collective bargaining agreements. Applications will be accepted until November 25, 2026. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Location: Sydney About the Role Cloudflare's Forward Deployed Engineer, Professional Services provides customers with a dedicated, hands-on technical expert embedded directly within their environment. This is not a traditional support or purely advisory engagement—it is a staff-augmentation model where you act as an extension of the customer's team, taking the lead in managing, optimizing, and evolving their Cloudflare solutions. As a Forward Deployed Engineer, you are a recognized subject-matter expert in your specialization and a trusted advisor to both the customer and Cloudflare leadership. You will own the most complex, high-stakes customer engagements, and contribute to the evolution of Cloudflare's service methodologies and offerings. You operate with a high degree of autonomy, make architectural decisions that impact mission-critical infrastructure, and partner with executive stakeholders to align technical outcomes with business objectives. This role is ideal for senior technologists who have a proven track record of owning end-to-end customer transformations, leading through influence, and scaling expertise across teams. What You Will Do Embed & Integrate Become a trusted, embedded member of the customer's technical team, operating within their tools, processes, and change-management frameworks. Follow the customer's change-management process for all hands-on modifications, ensuring risk mitigation and operational continuity. Hands-On Execution Design, configure, and optimize Cloudflare solutions directly within the customer environment. Implement changes, build prototypes, develop automation scripts, and troubleshoot issues in real time. Strategic Advisory & Architecture Provide proactive architectural guidance, roadmap alignment, and best-practice recommendations. Produce Solution Designs, HLDs, LLDs, databuilds, procedures, test plans, deployment plans, migration plans, as-builts, and other artifacts necessary for delivery and smooth handoff. Workshops & Knowledge Transfer Lead technical workshops, knowledge-transfer sessions, and special-event preparation (e.g., product launches, traffic events, security drills, quarterly business reviews). Ensure continuity by documenting decisions, runbooks, and configurations in the customer's collaborative workspace. Customer Advocacy & Liaison Act as the voice of the customer within Cloudflare, surfacing product gaps, feature requests, and escalation items to Engineering, Support, and Product. Partner closely with the Account Executive, Solutions Engineer, Customer Success Manager, Delivery Leaders and other stakeholders to align on account strategy and expansion opportunities. Experience & Skills Core Requirements 15+ years of experience in a customer-facing technical role. Recognized Expertise in one of the following focus areas with a proven track record of leading complex, enterprise-scale engagements: Applications — Advanced tuning of WAF, Bot Management, API Gateway, DDoS protection, Rate Limiting, and performance optimization for global web properties. Experience designing security architectures for large-scale, multi-zone deployments. Network — Hands-on management of Magic Transit, BYOIP, complex L3/L4 routing, DDoS resilience, and low-latency global connectivity design. Experience with network transformations and MPLS/SD-WAN migrations. Leadership & Mentorship — Demonstrated experience mentoring junior team members, leading technical workshops, and contributing to the development of service methodologies, best practices, and reusable assets. Strong Networking Foundation — Expert-level understanding of the OSI model, TCP/IP, TLS, DNS, and HTTP. Hands-On Technical Skills — Demonstrated ability to implement, configure, and troubleshoot complex solutions. Experience with infrastructure-as-code tools (e.g., Terraform) and scripting (e.g., Python, JavaScript, Bash) is highly desirable. Project & Program Management — Ability to manage multiple competing priorities, work to deadlines, and deliver results in ambiguous or fast-moving environments. Experience scoping and estimating complex engagements. Communication & Executive Presence — Exceptional verbal and written communication skills. Ability to translate complex technical concepts for both technical and executive audience Regional Experience — Experience working with enterprise customers in APJC. Understanding of regional compliance requirements, business culture, and technical ecosystems. Preferred Qualifications Experience in heavily regulated industries (Public Sector, Financial Services, Healthcare) or complex legacy-migration environments. Relevant industry certifications: CISSP, CCIE, AWS, GCP, Azure certifications, or equivalent. Familiarity with Agile methodologies and enterprise change-management processes. Familiarity with Zero Trust / SASE — Securing distributed workforces with Access, Gateway, CASB, RBI, and DLP. Proven experience implementing Zero Trust architectures at enterprise scale. Prior experience with Cloudflare's product suite and edge-network ecosystem. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations:  Austin, TX Dallas, TX Raleigh, NC About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.    At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise commerical clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Key Responsibilities Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals. Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer's environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices.  Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk. Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes.  AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory. Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization.   Minimum Qualifications Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services,  Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling). Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly. Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives. Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below: Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS. Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts. Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3. AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows. Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions. Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments. Strongly Preferred Qualifications (The "Good-to-Haves") Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms.  Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls. Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2. Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth.   Education Undergraduate or graduate degree in Computer Science, Engineering, or a related field.  Travel This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration.   What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as our next Staff Product Manager on Twilio's Onboarding and Compliance product team. About the job Twilio is growing rapidly and is looking for a highly skilled and motivated Staff Product Manager to join our Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilio's KYC Platform (Know Your Customer), and it is the gateway to accessing all of Twilio's communication APIs. In this role, you will own various Trust Hub products end to end where you will aim to create streamlined and lovable registration experiences while also maintaining best in class KYC standards. Responsibilities In this role, you'll: Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap that aligns with the company's goals and objectives. Lead cross-functional teams to drive planning, design, development, and launch of products that execute on the vision Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories Define key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure success Manage relationships and expectations with a wide range of cross-functional stakeholders at all levels of the organization Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS Proven track record of leading successful product launches and driving product strategies Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges Bachelor in Computer Science, Engineering, or equivalent practical experience Desired: Experience building products/services related to APIs, developer experience Experience working with telecommunications or other regulated ecosystems Location This role will be remote and based in the United States, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240 - $235,300 . Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280 - $249,100. Based in the San Francisco Bay area, California: $221,360 - $276,700. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 11/12/2026, but may change based on business needs.      Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join us as our next Senior Solutions Engineer on Twilio's Digital Sales Communications team! About the job This position is needed to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment.   Twilio's Senior Solutions Engineers are responsible for delivering the technical win and best product fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio's solutions. Responsibilities   In this role, you'll:   Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions. Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs. Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders.  Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success. Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.  Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.  Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!   *Required: 5+ years of pre-sales experience selling complex, technical products or 3+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting.  Excellent communicator and presenter able to gain audience confidence.  An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience. Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.  Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP) Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular) Experience building with REST APIs Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.    Desired: Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. Previous experience in Telecom, SIP, Contact Center, or Security is a plus. Experience with sales methodologies.    Location This role will be remote AND based in the United Kingdom.  Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . Senior Software Engineer, Tax Engineering Tax Engineering sits at the intersection of every trade, every payment, and every product Coinbase ships. When a user buys Bitcoin, sells an equity, earns staking rewards, or redeems an Advisor-managed strategy, Tax Engineering is in the critical path, calculating cost basis, tracking gain/loss, determining withholding obligations, and producing compliance reporting across every product line and legal entity globally. As a Senior Software Engineer on the Tax team within the Consumer & Business group, you'll build the extensible primitives that make each new Coinbase launch possible, where scale and accuracy are both non-negotiable. What you'll do: Own the design and delivery of backend systems for cost basis tracking, gain/loss calculation, withholding automation, and tax reporting infrastructure Build new pipelines for broker reporting, automated withholding, and clearing integrations with partners as Coinbase expands into equities, margin, and options Partner with Product, Design, Tax, Trading, and Positions teams to take ambiguous problems from scoping through production rollout Drive an extensible tax architecture so every new product launch can plug into shared primitives without bespoke rework Strengthen engineering quality through design reviews, code reviews, and technical mentorship across the team Required Skills and Experience: 6+ years of backend software engineering experience building and operating production systems with high-quality, well-tested code Strong distributed systems fundamentals, with experience designing high-throughput services and data pipelines where correctness is critical Track record owning complex systems end-to-end, from design through production operation, in fast-changing domains Demonstrated ability to collaborate closely with product, design, and cross-functional partners to translate ambiguous requirements into shipped solutions Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.   Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): $191,100 — $191,100 CAD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . Responsibilities: Conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers. Analyze fraud trends and patterns in payment activities, providing actionable insights to Payments Risk management. Collaborate with the Payments Risk investigations team to provide feedback on rule performance and risk logic. Support the development and documentation of review processes to enhance operational efficiency. Identify inefficiencies in workflows and recommend process improvements to mitigate risk exposure. Maintain high standards of accuracy and timeliness in fraud investigations and risk assessments.   Requirements: Minimum of 1 year of experience in payments risk, fraud analysis, or risk operations within financial services or e-commerce. Strong understanding of payments systems, fraud detection methodologies, and risk mitigation strategies. Excellent analytical and investigative skills with the ability to identify patterns and root causes of fraud. Proficiency in English communication, both written and verbal. BA/BS degree or equivalent practical experience. Demonstrated ability to work collaboratively in a fast-paced, in-office environment. Passion for combating fraud and abuse, with a proactive and detail-oriented approach. Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.     Nice to Haves: Knowledge of blockchain analytics and fraud trends within the cryptocurrency ecosystem. Familiarity with tools and technologies used in payments risk management. # P78939 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding bonus): ₹860,050 — ₹860,050 INR Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . Responsibilities: Conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers. Analyze fraud trends and patterns in payment activities, providing actionable insights to Payments Risk management. Collaborate with the Payments Risk investigations team to provide feedback on rule performance and risk logic. Support the development and documentation of review processes to enhance operational efficiency. Identify inefficiencies in workflows and recommend process improvements to mitigate risk exposure. Maintain high standards of accuracy and timeliness in fraud investigations and risk assessments.   Requirements: Minimum of 1 year of experience in payments risk, fraud analysis, or risk operations within financial services or e-commerce. Strong understanding of payments systems, fraud detection methodologies, and risk mitigation strategies. Excellent analytical and investigative skills with the ability to identify patterns and root causes of fraud. Proficiency in English communication, both written and verbal. BA/BS degree or equivalent practical experience. Demonstrated ability to work collaboratively in a fast-paced, in-office environment. Passion for combating fraud and abuse, with a proactive and detail-oriented approach. Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.   Nice to Haves: Knowledge of blockchain analytics and fraud trends within the cryptocurrency ecosystem. Familiarity with tools and technologies used in payments risk management. # P78940 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding bonus): ₹860,050 — ₹860,050 INR Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . The Tax Information Reporting and Withholding Advisory Manager will be an integral part of the Coinbase tax team. The role sits at the intersection of tax advisory, product development, and operational execution, helping Coinbase translate complex U.S. and global tax requirements into scalable processes and systems. This role focuses on strong advisory judgment and practical experience applying information reporting and withholding rules in fast-moving business environments.  The Coinbase tax team ensures full compliance with tax obligations across all jurisdictions in which Coinbase operates, including building world-class tax protocols for digital asset transactions. We are passionate about tax and crypto, and we are seeking a candidate with a similar passion and collaborative mindset to join our team.   What you'll do: Own end-to-end execution of key information reporting and withholding workstreams, including reporting readiness, withholding calculations, reconciliations, remittance support, and operational issue resolution. Translate tax laws, regulations, and internal policy positions into clear business requirements, logic, and data specifications for technical and operational teams. Review product and process changes to identify tax impacts, define data capture needs, and ensure compliance requirements are addressed early in the development lifecycle. Partner with Tax, Product, Engineering, Operations, CX, and Finance to implement scalable processes supporting U.S. and global compliance. Lead the design and execution of user acceptance testing for tax-related features, workflows, and reporting outputs. Support tax audits, notices, and regulatory inquiries through timely data gathering, reconciliation, and documentation. Required Skills and Experience: 8+ years of experience in information reporting and withholding within a bank, broker-dealer, fintech, technology company, Big 4, or similar advisory environment. Deep working knowledge of U.S. information reporting and withholding regimes (Forms 1099, 1042-S, 1099-DA, backup withholding, NRA withholding) with familiarity with global regimes such as CRS and CARF. Proven ability to draft business requirements, translate tax rules into implementable logic, and partner with engineering teams to operationalize compliance. Advisory experience from a law firm, Big 4, accounting firm, or in-house tax function, with the ability to explain complex tax requirements clearly to both technical and non-technical audiences. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $166,345 — $195,700 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . Team/ Role Paragraph: We're looking for an AI-forward operator to lead how our People Operations function runs, including the systems, signals, and service model that power the entire employee experience. This role sits at the intersection of data, automation, and people strategy: you'll use AI and predictive insight to anticipate organizational needs before they become problems, and you'll lead a team that turns those insights into scalable, human-centered solutions. You'll own the design, execution, and continuous improvement of HR service delivery,  partnering closely within our  People Ops team and with partner teams like IT, Payroll, HR M&A, and HR Business Partners to modernize how we work. This isn't a role about maintaining the status quo; it's about reimagining how a People function should run in an AI-enabled world, faster, smarter, and more responsive to the business. What you'll do:  Lead with foresight, not hindsight. Use Jira, Workday, ticketing trends, service-level data, employee experience signals, and capacity data to anticipate where the organization will need to simplify, standardize, automate, or redesign work before issues surface as escalations. Build and scale AI-powered service delivery. Support the optimization of knowledge management, case management, employee lifecycle workflows, embedding generative AI and automation wherever it improves speed, accuracy, and employee experience, while preserving the right level of human judgment, oversight, and compliance. Act as a strategic advisor across the People function. Serve as a trusted partner to our Centers of Excellence, ensuring HR functions operate as one connected system aligned to business priorities, not a set of disconnected processes. Turn ambiguity into operating clarity. Translate complex, cross-functional needs into process maps, requirements, success metrics, operating procedures, and launch plans that route work to the right tier whether automated, self-service, or human-supported. Lead and develop a team, modeling how to use data and AI as a daily decision-making tool, not a side project. Drive measurable outcomes. Continuously tie process and automation investments back to efficiency gains, cost, risk reduction, and employee experience improvements. Required Skills and Experience: 7+ years of experience in People Operations, HR program management, operations strategy, process improvement, HR technology, or a related field, including complex cross-functional portfolio leadership. A demonstrated track record of using AI and automation to redesign operational workflows at scale in a global organization, not just piloting tools, but embedding them into how work gets done. Strong program management fundamentals: prioritization, governance, dependency management, executive communication, and the ability to drive delivery through ambiguity. Experience partnering with HR technology teams on requirements, testing, data quality, controls, and change adoption for Workday, Jira, or similar platforms. Data-driven, systems level thinker who connects operational metrics to investment decisions, employee experience, risk, and business outcomes. Excellent communication, judgment, and discretion with sensitive employee and business information. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Requirements:  Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality. Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $185,915 — $195,700 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . JOB DESCRIPTION As a Customer Service Agent II, you'll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support.  What you'll be doing (ie. job duties): Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues. Use all available resources to ensure high standards are met and work is carried out in the most efficient manner. Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions. Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately. Seek opportunities to add value for customers through education, proactivity and clear expectation setting. Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic. What we look for in you (i.e. job requirements): Motivated by Coinbase's mission and creating a flawless support experience for our global customer base. Shift and weekend work is a requirement. Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology. Experience with different channels of support, including voice, messaging, and email.  Phenomenal communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English. Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Willing to work from an office at Hyderabad, India Nice to haves: Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. Experience working with and partnering with external business partners. Requirements:  Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality. #P78861 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding bonus): ₱364.61 — ₱383.80 PHP Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .