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You will have the opportunity to shape, mold, and impact how fast we grow, the way we're viewed, and the candidate experience. We are looking to hire a Recruiter who will be responsible for finding the best talent; you will be the face of recruiting at Datadog! You will be the first point of contact for new candidates in the hiring process, playing a critical role in identifying great candidates, telling the Datadog story and ultimately turning great candidates into great employees.   At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our  What You'll Do:   Find qualified talent for our open roles via sourcing, job posts, referrals, and agencies Screen candidates to ensure their qualifications match the open roles Collaborate with leadership to design or streamline interview processes  Ensure follow up and closure for all interviewed candidates Negotiate compensation with qualified candidates Enhance our recruitment process through training interview teams Leverage Greenhouse to track candidate progress through funnel, resurface existing talent, and keep consistently clean data for reporting  Ensure candidates have an excellent interview experience - regardless of outcome   Who You Are:   Experienced in full-lifecycle recruiting, with 2-5 years either in-house or in a staffing agency environment A sourcing master in your ability to identify where top talent lives Autonomous with a demonstrated ability to work independently and simultaneously on multiple positions Exceptional at selling value proposition, negotiating and closing great candidates  Skilled at operating with a sense of urgency in all stages of the recruiting cycle Able to successfully navigate an ever-changing process Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth:   Generous and competitive benefits package New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities  Product training to develop an in-depth understanding of our product and space Best in breed onboarding Internal mentor and buddy program cross-departmentally Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

The Datadog Major Accounts Team is focused on driving new business and expanding the current Datadog footprint with our largest and most strategic clients. The success of the Major Accounts Team directly impacts the success of Datadog and is a highly visible position with bold revenue targets. We are searching for seasoned and successful Account Executives that have a passion for technology and a fast-paced sales environment. The Major Accounts Team has experienced unprecedented success since its inception in 2021 and we are continuing to expand the team. This is a lucrative opportunity for any driven and competitive salesperson.   At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Prospect into a targeted set of accounts while running an efficient sales process Nurture existing client relationships and grow the Datadog footprint Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of the customer's business Negotiate favorable pricing and business terms by selling value and ROI Demonstrate resourcefulness when faced with challenges Determine necessary steps to close business and gain customer validation Identify a robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 7+ years Enterprise software sales experience Experienced in selling Fortune 100 companies with the ability to win new business Experience managing a complex account team from multiple GTM Ecosystem partner functions to support Sales cycle Experience/success selling new solutions into accounts already leveraging core technical products Combination of leveraging existing customer contacts and net new PG to break into new BUs and sell net new products Have consistently met/exceeded direct sales goals Able to demonstrate methodology to prospect and build pipeline on your own Experienced in working for an innovative tech company Willingness to travel over 50% of the time     Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: High income earning opportunities based on individual performance New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Sales training in MEDDIC and Command of the Message Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our Internal panel discussions Free, global Spring Health benefits for employees and dependents age 6+ Competitive global benefits Giving programs Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $1 — $1 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

The Datadog Major Accounts Team is focused on driving new business and expanding the current Datadog footprint with our largest and most strategic clients. The success of the Major Accounts Team directly impacts the success of Datadog and is a highly visible position with bold revenue targets. We are searching for seasoned and successful Account Executives that have a passion for technology and a fast-paced sales environment. The Major Accounts Team has experienced unprecedented success since its inception in 2021 and we are continuing to expand the team. This is a lucrative opportunity for any driven and competitive salesperson.   At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Prospect into a targeted set of accounts while running an efficient sales process Nurture existing client relationships and grow the Datadog footprint Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of the customer's business Negotiate favorable pricing and business terms by selling value and ROI Demonstrate resourcefulness when faced with challenges Determine necessary steps to close business and gain customer validation Identify a robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 7+ years Enterprise software sales experience Experienced in selling Fortune 100 companies with the ability to win new business Experience managing a complex account team from multiple GTM Ecosystem partner functions to support Sales cycle Experience/success selling new solutions into accounts already leveraging core technical products Combination of leveraging existing customer contacts and net new PG to break into new BUs and sell net new products Have consistently met/exceeded direct sales goals Able to demonstrate methodology to prospect and build pipeline on your own Experienced in working for an innovative tech company Willingness to travel over 50% of the time     Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: High income earning opportunities based on individual performance New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Sales training in MEDDIC and Command of the Message Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our Internal panel discussions Free, global Spring Health benefits for employees and dependents age 6+ Competitive global benefits Giving programs Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $1 — $1 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies from the world's largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Seller Experience & Insights team is responsible for ensuring Stripe's Go-to-Market teams have the tools, systems, processes and policies they need to sell effectively. We identify friction in how sellers get work done, translate seller needs into scalable solutions and partner across Product, Engineering, Data Science, Sales Operations and Enablement to improve productivity and the quality of Stripe's customer engagement. What you'll do Stripe is evolving how Sales Development Representatives identify, engage and qualify prospective users. Agentic workflows can remove repetitive work and help SDRs focus their time on judgement-rich customer conversations. Realising that value requires more than introducing new tools: it requires a coherent end-to-end experience across targeting, outreach, task execution, lead handoff, follow-up, qualification and reporting. You will own the business experience and improvement roadmap for Stripe's SDR workflows. You will work closely with SDRs and their leaders to understand how work happens today, identify the highest-value sources of friction and shape tools, processes and policies that make the organisation more effective. Your initial coverage will be Stripe's agentic outreach solution and Gong Engage , including how these capabilities interact with Salesforce, Orum, Gmail, LinkedIn and supporting routing and data services. Over time, the remit may expand to other parts of the SDR tooling and workflow ecosystem. You will act as the connective tissue between frontline sellers and the teams that build and operate these capabilities. You will turn ambiguous problems into clear requirements, prioritised roadmaps, measurable launches and continuously improving workflows. Responsibilities Own the end-to-end SDR experience roadmap across account and contact sourcing, targeting, outreach, task execution, handraiser management, meeting disposition and qualification. Lead the business product and operational strategy for Stripe's agentic outreach solution and Gong Engage within Sales Development, ensuring agentic and seller-led workflows solve meaningful seller problems and fit coherently into the broader SDR operating model. Own the experience across the hand-offs between Stripe's agentic outreach solution and Gong Engage, including cadence creation, SDR task execution, prospect responses, meeting hand-offs and downstream activity capture. Map current workflows and redesign them to reduce manual work, duplicate actions, context switching and avoidable failure points across SDR tools and systems. Establish scalable mechanisms to capture, synthesise and prioritise SDR and manager feedback, combining qualitative insight with product usage, workflow, support and pipeline data. Translate frontline needs into clear business requirements, user journeys, success criteria and prioritised recommendations for Product, Engineering, Data Science, Sales Systems and Operations partners. Define and monitor the metrics that matter across productivity, adoption, workflow health, data quality, follow-up speed, pipeline quality and prospect experience. Partner with Sales Development leadership, Sales Operations and policy owners to ensure tooling and workflow design reflects routing, territory, rules-of-engagement and qualification requirements. Build launch and change-management plans with Enablement and Communications so that new capabilities are understood, adopted and embedded in daily SDR work. Create governance and operating rhythms for agentic workflows, including release readiness, feedback triage, incident escalation, experiment review and post-launch iteration. Identify opportunities to simplify or consolidate the SDR tooling landscape and develop evidence-based business cases for investment, deprecation or process change. Represent the SDR experience in cross-functional planning and communicate trade-offs, progress, risks and results clearly to frontline teams and senior leaders. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3-5+ years of experience in program management, product operations, revenue operations, sales operations, product management or process improvement in a technology or high-growth environment. 2+ years of experience building, improving or supporting Sales Development or broader GTM workflows, data and systems. Demonstrated success leading complex, global and cross-functional initiatives from problem definition through launch, adoption and iteration. Strong understanding of how modern prospecting and sales-development workflows operate, including targeting, contact sourcing, outreach, lead routing, qualification and CRM activity capture. Ability to map complex user journeys, identify root causes and translate ambiguous seller problems into clear requirements and prioritised solutions. Strong analytical skills, including the ability to define success metrics, interpret workflow and funnel data and use evidence to make trade-offs. Experience partnering effectively with technical teams and communicating across frontline, operational, product and executive audiences. A proactive, low-ego and hands-on working style, with comfort moving between strategy and detailed execution in a rapidly changing environment. Strong change-management skills and a track record of driving adoption, not just delivering a launch. Preferred qualifications Direct experience in Sales Development, SDR Operations or the design of SDR productivity programs. Familiarity with Salesforce and sales-engagement, conversation-intelligence, dialing, enrichment or routing platforms such as Gong, Orum, Salesloft, LinkedIn Sales Navigator or comparable tools. Experience designing or operating AI-assisted or agentic workflows, including human-in-the-loop controls, quality measurement and responsible-use guardrails. Experience with experimentation, funnel analysis, SQL or business-intelligence tools. A strong understanding of data quality, routing, rules of engagement and the downstream effects of workflow changes on reporting and seller incentives. Experience developing enablement, documentation or operating mechanisms for global sales teams. A passion for understanding seller behaviour and improving both employee and prospective-user experiences.

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Product Marketing team's mission is to generate customer insights that inform Stripe's product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We are looking to hire a Product Marketing Manager to own end-to-end go-to-market strategy for Stripe Subscriptions to help businesses build, launch, and scale recurring revenue models. What you'll do As a Product Marketing Manager for Subscriptions, you will set the go-to-market strategy for our subscription management offerings, translating customer needs and market dynamics into positioning, launches, and programs that drive adoption and growth. Set go-to-market strategy — Build and own the end-to-end go-to-market strategy for subscription management offerings, defining target audiences, priority use cases, routes to market, and measures of success. Champion the customer — Develop deep insight into the needs of businesses with recurring revenue models through customer research, market analysis, and close partnership with user-facing teams; translate those insights into product and commercial recommendations. Shape positioning and messaging — Create clear, differentiated narratives that make complex billing and monetization capabilities accessible and compelling to businesses ranging from startups to global enterprises. Lead product launches — Partner with Product, Engineering, Sales, Partnerships, and Demand Generation to bring new capabilities to market, coordinating launch plans and enabling teams to deliver a consistent customer experience. Drive adoption and growth — Design and execute programs that increase awareness, activation, and sustained usage across priority customer segments, using data and experimentation to improve performance. Enable customer-facing teams — Equip Sales and other user-facing teams with the insights, content, and tools they need to communicate value, navigate customer needs, and accelerate adoption. Measure and optimize impact — Define goals and success metrics, synthesize qualitative and quantitative signals, and turn results into actionable recommendations for product and go-to-market teams. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements 7+ years of product marketing or growth marketing experience at a technology company, with a track record of independently owning end-to-end go-to-market strategy and execution. Experience marketing complex B2B software, financial technology, billing, payments, or other products that require translating technical concepts into clear customer value. Demonstrated ability to develop positioning and messaging, lead product launches, and drive adoption across multiple customer segments. Strong customer orientation and analytical judgment, with experience combining research, market insight, and performance data to shape strategy and influence product decisions. Excellent written and verbal communication skills, with the ability to create compelling narratives for executive, technical, sales, and customer audiences. Proven cross-functional leadership and stakeholder management skills, including the ability to influence and deliver results across Product, Engineering, Sales, and Marketing teams.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La communauté que vous rejoindrez :  L'équipe AirCover a pour mandat de concevoir, de bâtir, de lancer et de gérer les activités d'AirCover au sein d'Airbnb. Nous avons une grande responsabilité envers notre communauté d'hôtes et de voyageurs : être là lorsque les choses ne se déroulent pas exactement comme prévu avec leurs réservations. Les défis seront nombreux au cours des prochaines années, et nous sommes à la recherche d'une personne pour nous aider à coordonner nos priorités et à offrir une expérience irréprochable à notre communauté. L'équipe Claims Experience fait partie de l'équipe AirCover. Elle offre un soutien haut de gamme à nos utilisateurs en adaptant l'expérience et les services proposés à leurs besoins particuliers, afin que chacun puisse accueillir des voyageurs et voyager en toute confiance. Nous cultivons une compréhension et une empathie profondes envers les attentes de chacun de nos clients, et nous allons au-delà des attentes pour créer des interactions personnalisées qui laissent une impression durable tout au long du processus de réclamation, du début à la fin. L'équipe assure la réussite opérationnelle de l'ensemble des produits AirCover et offre une exécution sans faille grâce à la qualité et à la rapidité de nos échanges, tout en veillant à la fidélisation de la clientèle et à la croissance continue de notre communauté Airbnb. La différence que vous ferez : Vous aurez pour mandat de comprendre les besoins uniques de nos clients et d'aller au-delà des attentes pour créer des interactions personnalisées qui laissent une impression durable tout au long du processus de réclamation, du début à la fin. Vous traiterez nos clients avec cohérence, équité et empathie, de sorte qu'ils se sentent écoutés et compris. Vous adapterez le soutien offert à leurs besoins particuliers afin de régler les problèmes efficacement, à la satisfaction de toutes les parties. En améliorant l'expérience client de bout en bout, vous contribuerez à accroître les taux de fidélisation et à permettre à chacun d'accueillir des voyageurs et de voyager sur Airbnb en toute confiance. Une journée typique :  Évaluer, examiner et régler les réclamations soumises pour les produits AirCover (y compris, sans s'y limiter, les réclamations liées à la protection des hôtes contre les dommages), notamment des réclamations de valeur élevée et de grande complexité qui exigent des enquêtes approfondies et des négociations pour en arriver à des résultats satisfaisants Surveiller de près les indices de fraude et atténuer les risques associés aux individus malveillants afin de protéger la marque Airbnb et sa communauté Vérifier tous les faits et éléments de preuve pertinents pour déterminer l'issue de chaque dossier, dans le respect des politiques et des processus internes Aller au-delà des attentes pour créer des interactions personnalisées et offrir un soutien haut de gamme exceptionnel tout au long du processus de réclamation, en adaptant l'expérience proposée et en veillant à répondre aux besoins et aux préférences de chaque utilisateur avec le plus grand soin et la plus grande attention Renseigner et guider continuellement les utilisateurs au sujet de nos produits, de nos conditions et de nos politiques AirCover afin de faciliter le règlement de leurs demandes Collaborer étroitement avec les parties prenantes et les administrateurs de réclamations tiers afin de s'entendre sur les stratégies de traitement des dossiers et d'assurer un règlement rapide pour nos utilisateurs Communiquer régulièrement avec les superviseurs et le gestionnaire pour faire le point sur l'état des réclamations Maintenir un haut niveau de confidentialité pendant les enquêtes Cerner les lacunes dans les processus, les méthodes de travail ou les politiques, et transmettre des commentaires aux échelons supérieurs au besoin afin d'améliorer continuellement l'expérience de nos clients Agir à titre d'expert ou d'experte en la matière pour les initiatives de changement et les projets interfonctionnels de l'organisation Aircover Scaled Ops and Optimization, notamment en aidant les parties prenantes internes à mettre à l'essai, à peaufiner, à concevoir et à déployer de nouveaux produits et processus internes Votre expertise : 5 ans ou plus d'expérience dans le secteur de la technologie financière (fintech) ou dans un rôle axé sur l'expérience client, dont au moins 1 an en traitement de réclamations d'assurance, idéalement des réclamations pour dommages matériels, tant de l'assuré que de tiers Esprit critique et capacité éprouvée à résoudre des problèmes clients complexes et à rendre des décisions d'indemnisation de façon cohérente et équitable, dans le respect des modalités des polices et des processus établis Excellentes communication à l'oral et à l'écrit, et expérience des échanges avec la clientèle par divers canaux, dont le courriel, la messagerie et le téléphone Écoute active afin de cerner les besoins des utilisateurs et de leur offrir des recommandations et de l'aide personnalisées Capacité d'expliquer avec assurance et clarté des enjeux complexes et délicats aux clients Capacités analytiques, sens de l'organisation et capacité de travailler de façon autonome dans un contexte où les priorités changent rapidement Habiletés de négociation pour régler les problèmes des clients rapidement et efficacement Orientation vers les solutions et les résultats, avec la capacité d'équilibrer la prévention de la fraude et une expérience utilisateur positive Calme et empathie, avec la capacité de s'adapter à toute situation en personnalisant les réponses et en renseignant notre communauté, tout en gardant son sang-froid dans les situations difficiles Un horaire de travail régulier de 5 jours par semaine (40 heures), établi d'un commun accord avec votre superviseur, qui inclut des fins de semaine ainsi que des jours fériés, y compris ceux de l'entreprise. Déplacements (s'il y a lieu) Expérience de la conduite d'initiatives de changement ou de projets interfonctionnels visant l'atteinte d'objectifs stratégiques Expérience de collaboration avec des parties prenantes internes et des administrateurs tiers pour régler des réclamations complexes de façon rigoureuse, efficace et rapide Une maîtrise du français et de l'anglais, à l'oral comme à l'écrit; la connaissance de toute autre langue constitue un atout. Votre emplacement : En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l'Ontario, le Québec, l'Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l'inclusion et l'appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l'innovation et l'engagement, et nous permet d'attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.  Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d'embauche sont prises par une personne humaine. Ce poste correspond à un poste vacant au sein de l'organisation. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $58,000 — $68,000 CAD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb's mission is to create a world where anyone can belong anywhere. Airbnb Payments team supports this mission by economically empowering Airbnb businesses and our global community of guests and hosts. The Payments Growth team builds the payments features that drive Airbnb's revenue growth. We are a product-focused team that works with Product, Design, Data Science and Finance to deliver projects that grow the business. Our flagship product is the Earnings Dashboard, the one-stop place where Hosts track their earnings and performance, get recommendations on how to improve, and download reports. It is one of the most visited pages for our community of over 5 million Hosts worldwide, and when Hosts earn more, Airbnb grows too The Difference You Will Make: Build backend services and APIs for the Earnings Dashboard and other payments features that help Hosts grow their income and drive Airbnb revenue. Translate product, compliance and regulatory requirements into clean, well-tested code. Build the data and services behind Host performance metrics, recommendations and reports, and keep them accurate and fast for Hosts of every size. Implement experimentation, logging and metrics so Product and Data Science can test changes and measure their impact on Hosts and the business. Partner with Product, Design, Data Science, Finance, Legal and other engineering teams to deliver projects that grow the business. Use data to find gaps in conversion, Host engagement and reliability, and drive fixes and improvements. Participate in code reviews, technical design discussions and operational improvements across the team.  A Typical Day:  Architect and implement complex features, focusing on data-driven decision making and performance optimizations. Collaborate with other engineers and cross-functional partners across the organization to understand and prioritize technical requirements. Proactively grow knowledge of leading edge practices and trends. Help define and improve coding standards, development processes and best practices. Your Expertise: 2+ years of experience in a hands-on software engineering role in backend/full-stack development. Bachelor's and/or Master's degree, preferably in CS, or equivalent experience. Exposure to Java, and experience building services in a distributed microservice environment Fluency in frontend web technologies  (e.g. HTML, CSS, React and Graphql etc) Demonstrated expertise in backend systems within large-scale service-oriented architectures. Passionate about efficiency, availability, technical quality and system quality. Excellent communication and collaboration skills and the ability to work well within engineering organization and cross functions. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $160,000 — $180,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The Regional Workplace Operations Manager sits at the intersection of workplace experience, events, and gathering & culture. This role is responsible for bringing our brand to life by creating an intentional, welcoming, and high-functioning office experience that enables employees, leaders, and guests to feel connected, productive, and inspired. Just like our hosts can offer differentiated experiences to our guests, our Regional Workplace Operations Manager exemplifies those aspirational expectations.  This role serves as the connective tissue across office operations, hospitality, employee engagement, and local community experience. They partner closely with cross-functional stakeholders including Talent, IT, Security, Communications, Executive Support, and local leaders to ensure each office reflects Airbnb's culture and values in a meaningful and scalable way. They integrate platform hosts in the day to day office experience spotlighting service and experience hosts as appropriate. The Difference You Will Make: As the Regional Workplace Operations Manager, you are the primary steward of the employee and guest experience within your office. You create a hospitality-forward environment where people feel welcomed, supported, and connected to Airbnb and each other. You will oversee the daily office experience while also leading local gathering and engagement efforts that strengthen culture and community. You will direct and coordinate embedded vendors and operational partners to ensure seamless execution across hospitality, food, facilities, and events. You will provide oversight and mentorship to Office Managers within your region, ensuring consistency of standards and experience across proximate offices. Success in this role requires strong operational ownership, exceptional interpersonal instincts, creativity, and the ability to navigate ambiguity while balancing both strategic thinking and hands-on execution. You must have your finger on the pulse and anticipate the needs of each guest. A Typical Day:  Lead Through Hospitality Maintain a visible, approachable, and highly responsive presence within the office community. Create a warm, thoughtful, and highly responsive environment where employees and visitors feel genuinely welcomed and cared for. Lead with calmness, flexibility, and attention to detail while balancing multiple priorities and adapting to changing business needs. Support and guide vendors and partners to operate as one cohesive hospitality team in service of the office community. Drive Operational Excellence Establish and maintain office operating standards that ensure consistency of hospitality, communication, service delivery, and workplace experience. Monitor office utilization, employee feedback, operational performance, and service quality to identify opportunities for improvement. Contribute local insights and best practices that help shape the evolution of workplace standards across the broader portfolio. Develop repeatable processes and playbooks that enable scalable, high-quality office experiences. Own the Office Experience Oversee the holistic daily office experience, ensuring the space operates smoothly and delivers a welcoming, hospitality-forward environment for employees and guests. You have a strong sense of ownership. Treat the office as your listing.  Serve as the day-to-day steward of the office environment, ensuring the space is operationally seamless, hospitality-forward, and consistently ready to support great work, connection, and high-visibility moments. Provide operational oversight and direction to on-site vendors and service partners. Direct and orchestrate on-site vendors and operational vendors including food, facilities, events, and hospitality to ensure consistent service delivery and experience quality. Own escalation management and drive resolution Partner closely with Security, IT and other operational teams to ensure seamless day-to-day operations. Act as the "Voice of the Office," helping employees navigate the workplace experience and ensuring the office feels connected, informed, and supported. Monitor employee sentiment and proactively identify opportunities to improve the office experience, communication, and engagement. Enable Gathering & Engagement Experiences Ensure the office is consistently prepared to support high-visibility visits, events, and business moments. Partner with Regional Gathering Programs to support successful delivery of offsites, leadership visits and strategic gatherings. Provide local stakeholder coordination, hospitality leadership, vendor management, and onsite execution support as needed. Support onsite execution for local events, offsites, and engagement activities, ensuring thoughtful hospitality, operational excellence, and strong attendee experience. Adapt office experiences to local needs while maintaining consistency with Airbnb culture and values. Build Strong Partnerships Develop strong relationships with local leaders, executive admins, Airfinity groups, cross-functional partners and other key stakeholders. Act as a trusted partner and connector across teams, helping identify opportunities to strengthen office culture, engagement, and employee experience. Partner with leaders to support meaningful moments of connection within the office and across teams. Your Expertise: 6–9+ years of experience in workplace experience, hospitality, events, employee engagement, operations, or related fields Experience owning and executing programs, events, or operational experiences end-to-end Strong hospitality mindset with a passion for creating thoughtful and high-quality experiences Experience managing vendors, operational partners, or service delivery teams Strong stakeholder management and relationship-building skills across diverse teams and leadership levels Ability to operate autonomously, navigate ambiguity, and manage multiple priorities simultaneously Strong organizational and operational execution skills with attention to detail Excellent written and verbal communication skills Experience supporting employee engagement, cultural programming, gatherings, or community-building initiatives is preferred Ability to balance strategic thinking with hands-on execution Passion for Airbnb's mission, culture, and values Your Location: This role is expected to be based in-office full-time in our New York office, with flexibility for occasional evenings or weekends in support of events and gatherings. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $132,000 — $155,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and Guests to be there when things don't go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community. The Claims Experience team is part of the Aircover team. Claims Experience is responsible for providing premium support  for our users by tailoring the experience and services we offer to their own specific needs so that everyone can host and travel with confidence. We develop a deep empathy and understanding of each of our customer's desires, and go above and beyond to create personalized interactions that leave lasting impressions throughout the end-to-end claims process. The team drives operational success across each of the Aircover products, delivering Seamless Execution through the quality and speed of our interactions, whilst focusing on customer retention and the continued growth of our Airbnb community. The Difference You Will Make: You will be responsible for understanding the unique needs of our customers and go above and beyond to create personalized interactions that leave a lasting impression throughout the end-to-end claims process.  You will treat customers with consistency, fairness and empathy so that they feel heard and understood, and will tailor the support provided to their specific needs to resolve issues efficiently and to a high level of mutual satisfaction. By enhancing the customer experience from end to end you will help drive retention rates and ensure that everyone can travel and host on Airbnb with confidence. A Typical Day:  Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user's needs and preferences are met with the highest level of care and attention  Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users Communicate regularly with Supervisors and Manager to provide feedback on the status of claims  Maintain high levels of confidentiality whilst conducting investigations Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes Your Expertise: 5+  years in a fintech or customer experience role , with a minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone  Active listening skills to understand user needs and provide personalized recommendations and assistance Ability to explain complex and sensitive issues to customers with confidence and clarity Analytical skills with the ability to organize and work independently with rapidly changing priorities Negotiation skills to ensure customer issues are resolved in a timely and efficient manner Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations A regular work schedule of 5 days per week (40 hours), mutually agreed with your Supervisor, which may include weekend days and company wide / public holidays Travel requirements (if applicable) Preferred skill-sets: Experience working on change initiatives and/or cross-functional projects to meet strategic goals. Experience working with internal stakeholders and third party administrators to resolve complex claims in a detailed, effective and timely manner Proficiency in English and another language Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.   This role is newly created and does not replace or backfill an existing position. OR This role is for an existing vacancy within the organization. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $58,000 — $68,000 CAD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Solutions Consultants are responsible for the technical relationship of Stripe Crypto's largest and most complex users. We lead cross-functional efforts across Engineering, Product, and go-to-market teams—balancing our users' business needs with technical constraints—and act as trusted partners and consultants who help businesses deliver more value to their customers, optimize their technical operations, and accelerate their global growth with Stripe. What you'll do As a Technical Solutions Consultant for Crypto, you will own the technical relationship for Stripe's most strategic crypto-native users: high-growth companies building on Stripe's crypto and stablecoin products, including Bridge and Privy. You will be the technical expert your accounts trust and rely on—developing deep relationships with their key stakeholders, mobilizing cross-functional teams across Stripe to resolve their most complex technical challenges, and proactively identifying opportunities that help them succeed and scale. Responsibilities Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with their Engineering, Payments Operations, and Product stakeholders. Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed. Partner closely with GTM and other user-facing teams to deliver a coordinated experience across your accounts, pairing technical ownership with commercial strategy. Translate customer and developer needs into actionable product feedback: aggregate patterns across accounts, size the business impact, surface it to Product and Engineering, and follow through to completion. Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, transaction throughput, settlement timelines). Proactively review your accounts' implementations to identify improvements and surface potential issues—across areas like performance, reliability, and compliance workflows—before they impact the user's experience, and flag growth opportunities to partner teams. Deliver regular business and technical reviews with customers (quarterly reviews, post-mortems, roadmap previews) and drive action items to closure. Create and maintain user-facing technical documentation, sample code, and troubleshooting guides that reduce friction and enable self-service. Lead cross-functional projects and process improvements that reduce operational friction, improve SLAs, and scale TSC coverage and effectiveness. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering. Strong experience with RESTful APIs and webhooks, and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders. Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycle, and on/off-ramps, with genuine enthusiasm for going deeper. Strong technical troubleshooting skills and demonstrated experience partnering with engineering teams to resolve production incidents. Excellent written and verbal communication and stakeholder management. You can hold both business-level and deeply technical conversations, and influence cross-functional teams. Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables. Comfort operating in a fast-moving, ambiguous environment and prioritizing between reactive and proactive account work. Preferred qualifications Hands-on experience implementing crypto, stablecoin, or blockchain systems, including blockchain APIs and integrating digital assets with traditional financial systems. Background in payments, fintech, or cross-border money movement, including how traditional rails and stablecoin rails interoperate. Comfort with observability tooling for diagnosing production issues, such as Datadog or a comparable platform for log search, dashboards, monitors, and distributed traces. Experience with tools like Postman and cURL, light scripting in Python or Node.js, basic SQL, and AI coding agents for debugging and root-cause investigation. An operations-savvy mindset, with a track record of removing process friction and replacing one-off workarounds with scalable processes. Strong product sense and comfort translating customer business objectives into technical implementations and product feedback.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team The Global Technical enablement team helps Stripe's user-facing technical teams, partners, and users learn how to build on Stripe and demonstrate their skills. Our stripe.training site complements Stripe's documentation with structured learning paths, hands-on practice, and technical certifications. We develop applied learning experiences that help people understand Stripe's products and use them effectively. What you'll do You'll develop technical learning content that helps developers, product managers, and other users understand and use Stripe's products, application programming interfaces (APIs), and platform. Working with product managers, engineers, and user experience designers, you'll turn complex technical concepts into practical, accessible learning experiences. You'll contribute across the content lifecycle, from gathering requirements and designing curriculum to developing assessments, gathering learner feedback, and updating materials as products evolve. Responsibilities Design and develop curriculum and instructional materials for Stripe's products and use cases, applying instructional design principles and relevant industry standards Partner with product managers, engineers, and user experience designers  to identify learning needs and validate technical content Create e-learning modules, tutorials, documentation, videos, and interactive demonstrations for different audiences Develop assessments that measure learner comprehension and progress Use learner feedback, assessment results, and training data to evaluate effectiveness and improve content Lead training sessions and workshops for content ahead of general availability, gathering feedback to refine the materials Maintain accurate, relevant training materials as Stripe's products evolve, incorporating applicable developments in technology and instructional design Who you are We're looking for someone who meets the minimum qualifications to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 3+ years of experience in curriculum development, instructional design, or technical training Experience translating complex technical concepts into written, multimedia, or interactive learning materials for different audiences Experience developing digital learning content using authoring, learning management, and multimedia tools Experience using learning feedback and training data to evaluate and improve learning materials Experience managing multiple content projects and deadlines while collaborating with cross-functional stakeholders Preferred Qualifications Familiarity with Stripe's products, APIs, or platform Experience in financial technology, payment processing, or e-commerce Experience with Articulate Rise, Camtasia, Adobe Creative Suite, or comparable tools Familiarity with JavaScript, Python, or software development processes Experience applying agile instructional design methods, user experience design, or learner-centered design principles Bachelor's degree in instructional design, education, computer science, or a related field, or a relevant instructional design or e-learning certification

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Link helps Stripe's merchants deliver frictionless and secure checkout experiences by auto-filling customers' payment information, letting customers check out in seconds and pay in one click across the Link merchant network.  What you'll do We're hiring a Staff Software Engineer to lead the design and delivery of new money-movement capabilities in Link. You will take ambiguous product opportunities and turn them into reliable, scalable, and intuitive experiences for consumers and merchants. This is a hands-on individual-contributor role with broad technical and organizational scope. You will own large, cross-functional projects from early product and technical definition through launch and iteration; lead teams of engineers through complex execution; and partner closely with the many Stripe systems and teams that make money movement possible. You will work across the stack, building services and APIs as well as the user experiences that expose those capabilities. The work may involve modern financial infrastructure—including stablecoin-enabled capabilities—while requiring sound judgment around safety, reliability, compliance, and user trust. You will make the architectural decisions that let the balance model scale globally, and raise the engineering bar for the team as we grow. Responsibilities Lead the technical strategy, architecture, and execution for large, ambiguous Link initiatives that create new money-movement primitives. Own projects end to end: clarify the problem, define an incremental technical plan, align stakeholders, drive delivery, launch safely, and use results to guide further investment. Build robust, scalable backend services and high-quality consumer-facing experiences across Java, Ruby, and TypeScript. Lead a project team of engineers through execution, creating clarity on priorities, decisions, risks, and delivery milestones. Partner with Product, Design, Data Science, Risk, Infrastructure, and other Stripe teams to build capabilities that are safe, reliable, and useful. Navigate dependencies across Stripe's payments and money-movement platforms, making thoughtful tradeoffs between speed, user experience, operational reliability, and durable technical foundations. Raise the engineering bar through technical leadership, design reviews, mentoring, and constructive feedback across the team. Help shape the team's longer-term roadmap by identifying opportunities, technical risks, and investments needed to scale Link's financial capabilities globally. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of backend and/or full-stack software development experience, with a track record of owning large, ambiguous systems end-to-end. Demonstrated technical experience leading the design and delivery of large, complex software projects from early definition through production launch. Strong full-stack engineering skills, including experience building reliable backend services and polished user-facing product experiences. Experience leading and unblocking a group of engineers on a substantial project as a senior individual contributor. Ability to operate effectively in high-ambiguity environments: framing problems, making durable technical decisions, and creating an actionable path forward. Excellent cross-functional and cross-organizational collaboration skills, with the ability to align teams with different systems, priorities, and constraints. Strong engineering judgment around system reliability, operational excellence, security, and maintainability. A product-minded approach to engineering, with a focus on delivering meaningful outcomes for users and the business. Preferred qualifications Experience with Java, Ruby, and/or TypeScript. We care more about strong engineering fundamentals and the ability to learn than expertise in a particular language or framework. Experience building payments, money-movement, fintech, or other regulated financial products. Experience building consumer products at scale, particularly products that require a high degree of user trust. Experience working on 0→1 products or taking new capabilities from concept through launch and iteration. Familiarity with stablecoins, digital assets, or the infrastructure that enables global financial products. Appreciation for the importance of good documentation—internal and external—and taking pride in seeing projects through to successful completion