Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology. What We Offer Salary: $70,000.00 - $95,500.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key Responsibilities Understand and resolve Applied Materials' equipment software application and systems issues of low complexity with some supervision. Provides customer software support via Software Ticketing system. Provides assistance in analysis of software issues reported on customer tools by field engineers. Aligns and delivers in line with group objectives. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements. Take all company level trainings and certifications needed for gaining specific product knowledge. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases. Functional Knowledge Demonstrates conceptual knowledge of theories, practices and procedures within a discipline. Business Expertise Applies general knowledge of business developed through education or past experience. Leadership No supervisory responsibilities; accountable for developing technical contribution. Problem Solving Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Impact Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines. Interpersonal Skills Exchanges straightforward information, asks questions and checks for understanding. Participate in after action reviews to determine root cause Be detailed oriented, curious and seek to understand Document work activities in line with BKM practices Able to manage many priorities and focus on what is most important Be a self-starter, and demonstrate ability to self-manage Excellent communication skills, written & verbal. Focused on teamwork and quality work Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
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Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Support Engineer on our best-in-class 24x7 Support team, you'll be a frontline hero, ensuring our customers continue to have an exceptional experience with our FlashArray product. You will leverage your technical expertise to analyze and resolve complex issues involving hardware, software, and environmental factors, all while building strong collaborative relationships across the company to champion the customer's needs. Your work directly impacts our customer satisfaction and helps us maintain our industry-leading NPS score. What You'll Do Proactively own and resolve customer issues from initial contact through to resolution across all severity levels, ensuring all customer-facing communication is professional, concise, and timely. Diagnose and troubleshoot complex technical problems involving our FlashArray products and their interactions with diverse multi-platform environments (e.g., operating systems, networking, and storage area networks). Drive customer satisfaction by leading multi-participant customer calls, including hot escalations, and acting as a customer advocate by championing their issues internally with other teams like Engineering. Enhance our knowledge base by creating and updating internal and customer-facing FAQ and knowledge base articles to empower both customers and fellow team members. Mentor junior Support Engineers by sharing your expertise and guiding them on best practices for issue resolution and customer management. What You Bring A minimum of 3 years of experience in a professional enterprise level technical support role Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment. Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space. Working knowledge of a range of technologies, including operating systems (such as LINUX, Windows, VMware), LANs & WANs, and Storage Area Networks. Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor. We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, Utah office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The Annual Base Salary Range Is $82,000—$123,000 USD What You Can Expect From Us Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information. Accommodations And Accessibility Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview. Our Commitment To a Strong And Inclusive Team We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple.
About ThreatDown ThreatDown believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, ThreatDown has grown beyond malware remediation to ensure cyber protection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team! ThreatDown is looking for.. We are seeking a skilled Technical Support Engineer to join our growing team. As a Technical Support Engineer joining our global support team. You will provide technical support to customers who are small business owners, IT specialists, and MSPs by identifying, diagnosing, and resolving software and hardware issues. You will assist customers troubleshoot, configure agent deployment, policy behavior, detections, console access and similar across Windows, macOS, and Linux environments. This is an L1 role within a tiered team (L1/L2/L3) and you will be supported by structured onboarding and regular coaching. We are looking for a motivated and talented Technical Support Engineer to join our team. If you have a passion for solving technical problems, providing excellent customer service, and working collaboratively with other teams, we encourage you to apply for this position. Shift: 11am - 8pm EST Monday - Friday What You Will Do Respond to customer support requests via phone, email, or chat within our response time targets and in a professional manner. Identify, diagnose, and resolve technical issues related to software, hardware, and network connectivity. Reproduce customer issues within a virtual environment, gather logs, event data, and system information needed for investigation. Document support tickets and maintain accurate records of customer interactions and resolutions in Zendesk. Contribute to maintaining knowledgebase articles and internal SOPs based on recurring issues you encounte Participate in regular team meetings to discuss technical issues and opportunities for process improvements. Provide training and guidance to colleagues and customers on technical issues as needed. Skills You'll Need To Have 1+ years of experience in a technical support role or IT administration role, ideally supporting business customers. Solid Windows administration skills including Event Viewer, Services, the Registry, task manager and group policy. A conceptual understanding of how antivirus and EDR products work, such as real time protection, detections, exclusions, quarantine and remediation. Comfort reading logs, reproducing issues and explaining technical findings to a busy IT administrator in plain English. Excellent written and verbal communication skills in English with the ability to manage expectations and de-escalate under pressure. Ability to work independently and as part of a team. Familiarity with network protocols, hardware, and software. Some familiarity with Active Directory, RMM tools, Intune would be idea. Ability to work flexible hours, including evenings and weekends, as needed. Perks & Benefit Comprehensive medical, dental, and vision insurance coverage Employee Referral Bonus Program Wellness programs 401k and employer matching for (US Employees) Comprehensive Time Off policy An opportunity to do something great for yourself and the world! (Benefits and Perks subject to change by country/region) Legal Language (US Employees Only) Applicants Have Rights Under The Federal Employment Laws Employee Polygraph Protection Act Know Your Rights: Discrimination is Illegal Family and Medical Leave Act (FMLA) This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations. Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.
About The Role The role is the deep-escalation layer of a customer support organization for cloud-based infrastructure and API products, owning technically complex tickets that front-line support cannot resolve. You will debug issues spanning networking, authentication, and distributed systems, and act as the voice of the customer to engineering, shaping how reliability problems get prioritized and fixed. Key Responsibilities Own and resolve escalated technical tickets across APIs, SDKs, networking (DNS, TLS, load balancing), and Linux/Unix system issues Reproduce customer-reported bugs, capture logs and traces, and file well-documented engineering escalations with clear impact assessment Debug issues using log analysis, packet capture (tcpdump/Wireshark), and monitoring tools (Datadog, Splunk, or similar) Serve as the communication bridge during incidents — deliver status updates to enterprise customers and coordinate with on-call engineers Author and maintain runbooks, internal knowledge-base articles, and public-facing technical documentation Analyze ticket trends to identify systemic product issues and present findings to product and engineering leadership Contribute to tooling improvements, including macros, scripts, and automation that reduce resolution time What We Are Looking For 3-6 years of technical support, SRE, sysadmin, or engineering experience in a production environment Strong troubleshooting skills across Linux systems, networking fundamentals (TCP/IP, DNS, HTTP), and REST APIs Proficiency reading logs, traces, and error output; comfort with scripting in Python, Bash, or similar Experience with support platforms (Zendesk, Salesforce, or Jira Service Management) and observability tooling Clear written communication skills — able to explain complex root causes to both engineers and non-technical stakeholders Bachelor's degree in Computer Science or equivalent practical experience Bonus: Experience with Kubernetes, cloud platforms (AWS/GCP/Azure), Terraform, or a customer-facing SLA environment
About The Role The role sits at the intersection of customer success and engineering, owning the resolution of technically complex escalations — API failures, integration bugs, infrastructure performance issues, and edge-case product defects. The role matters because retention depends on it: every escalated ticket is either a churn risk or an opportunity to deepen trust. The team works directly with engineering to turn raw customer pain into shipped fixes and better product design. Key Responsibilities Own escalated technical tickets end-to-end, from initial triage through root-cause diagnosis and confirmed resolution Debug customer issues across REST APIs, webhooks, SDKs, and distributed cloud infrastructure using logs, traces, and reproducible test cases Read and write code (Python, JavaScript, or Bash) to reproduce bugs, build diagnostic tooling, and validate fixes before they ship Partner directly with software engineers on escalated defects, writing detailed bug reports with reproduction steps and expected vs. actual behavior Author and maintain runbooks, troubleshooting guides, and internal knowledge-base documentation Analyze ticket trends and recurring failure patterns; present findings and product recommendations to engineering and product leadership Participate in a weekly on-call rotation for high-severity incident response and customer communication What We Are Looking For 3-6 years in technical support, support engineering, SRE, or a similar customer-facing technical role Strong working knowledge of HTTP, REST APIs, JSON, DNS, TLS, and how modern web applications fail in production Hands-on experience with observability and logging tools (Datadog, Splunk, or similar) and ticketing systems (Zendesk, Jira, Salesforce) Proficiency in at least one scripting language (Python preferred) for automation and diagnostics Experience with SQL and cloud platforms (AWS, GCP, or Azure) Track record of translating complex technical concepts into clear, empathetic communication with non-technical customers Bonus: experience with Kubernetes, Docker, or CI/CD pipelines; prior work in a startup or high-growth environment; contributions to technical documentation or public developer communities
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About Keyfactor Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor! Job Title: Support Engineer Location: Cleveland, Ohio (Hybrid) Experience: Mid Level Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Support Engineer (Tier II) delivers advanced technical expertise to diagnose, troubleshoot, and resolve complex customer issues that impact product performance and business operations. They serve as a critical escalation point, performing in-depth root cause analysis and driving timely, high-quality resolutions that minimize disruption and accelerate value realization. By collaborating with Tier III, Team Leads and Tier IV. The role emphasizes proactive problem management, continuous improvement, and clear customer communication. Through technical excellence and customer advocacy, the Support Engineer (Tier II) safeguards operational stability and strengthens long-term customer confidence. Job Responsibilities Provide clear, structured communication to customers, building confidence throughout the resolution process Independently troubleshoot and resolve complex technical issues, offering guidance and best practices Own the full case lifecycle, ensuring quality, SLA adherence, and customer satisfaction Conduct root cause analysis and implement sustainable solutions Identify recurring trends and contribute to process and product improvements Develop and maintain knowledge base content and best practices Share expertise with team members to strengthen overall capability Manage escalations effectively and contribute to major incident resolution Collaborate cross-functionally with Engineering, Product, and other teams Recommend improvements to tools, workflows, and support processes Minimum Qualifications, Education, and Skills Bachelor's degree or equivalent experience 2 to 4 years of related work experience and general knowledge within their functional area Experience handling complex technical issues in a SaaS or software environment Participation in support initiatives and process improvement efforts Strong troubleshooting and analytical skills across systems (e.g., Windows, Linux, networking, databases) Proficiency in case management tools and structured problem-solving Ability to clearly explain technical concepts to customers Proven ability to manage complex cases independently through resolution Experience performing root cause analysis and implementing long-term fixes Strong prioritization skills and ability to manage multiple issues simultaneously Solid understanding of support processes and troubleshooting methodologies Familiarity with cloud environments and enterprise system configurations Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change. Comprehensive benefit coverage globally. Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn't exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support. Competitive time off globally. Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. The Keyfactor Alliance Program to support DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Monthly Talent development and Cross Functional meetings to support professional development. Regular All Hands meetings – followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member: Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility . We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect . Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make "it" happen. Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. Keyfactor Privacy Notice
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Through our #1 CRM platform, Customer 360, we help organizations across every industry transform how they connect with customers and operate their businesses. This role is designed for individuals who are highly motivated, self-directed, and passionate about solving complex technical challenges while delivering exceptional customer experiences. As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value through the platform. You will serve as a trusted technical partner to customers by providing expert troubleshooting, guidance, and best practices throughout their use of the Salesforce platform. This role blends deep technical problem-solving, proactive support, and customer-focused guidance to help customers resolve issues efficiently and maximize the value of their Salesforce solutions. The Global Support environment is highly customer-focused and fast-paced, operating globally to provide 24/7 technical support across the Salesforce platform. Shift Timings 9AM - 6PM EST/PST . Candidate should be comfortable being on call if needed. Duties & Responsibilities Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution. Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud. Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary. Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions. Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value. Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods. Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment. Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies. Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality. Create and maintain technical documentation and knowledge base articles to support internal teams and the broader support community. Mentor team members through collaborative troubleshooting frameworks such as the Swarming model. Communicate complex technical concepts clearly to both technical and non-technical stakeholders. Required Qualifications Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience. 2+ years of experience in technical support, software engineering, or related customer-facing technical roles. Experience troubleshooting software applications and debugging code, including Java-based applications. Strong understanding of database concepts, data management, and SQL. Experience explaining complex technical concepts to non-technical audiences. Excellent written and verbal communication skills. Strong analytical and problem-solving skills in fast-paced technical environments. Customer-focused mindset with ability to build consultative relationships with stakeholders. Ability to prioritize multiple tasks and manage competing customer issues effectively. Professional proficiency in spoken and written English is required. U.S. citizenship Preferred Qualifications Experience working within the Salesforce platform architecture. Salesforce certifications such as Salesforce Administrator (ADMIN201) or similar. Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies. Experience with web technologies including HTML, JavaScript, CSS, or APEX. Experience with AI/LLM technologies, conversational AI, or AI orchestration frameworks. Experience working with Spiff or other commission calculation software. Experience working with Own or similar backup software. Experience working with Tableau or CRMA. Prior experience in customer-facing roles such as Technical Support, Solutions Engineering, Customer Success Engineering, or Professional Services. required. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $80,900 - $122,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Applications Engineer I 10/13/26 Tucson, Arizona, USA, 85706 37227 Onsite Position Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago. Job Overview Supports customers by managing and resolving technical support issues, prioritizing work based on criticality, and delivering timely root-cause analysis and software issue resolution. Maintains high levels of customer satisfaction through clear, professional communication and strong relationship management. Collaborates closely with regional, field, and global teams to ensure efficient issue resolution and appropriate escalation of critical concerns. Adheres to established support processes, quality standards, and safety requirements, while participating in after-hours support rotations and traveling to customer sites as needed. Key Job Responsibilities Technical Support and Issue Resolution Participates in the intake, triage, prioritization, and resolution of customer support tickets to ensure timely and effective outcomes. Accurately assesses issue criticality, business impact, and urgency to prioritize work and allocate resources appropriately. Performs thorough root-cause analysis and provides timely, accurate resolution of software-related issues across supported systems. Travels to customer sites as required to support projects, complex investigations, or persistent technical issues. Supports Linux-based systems, mobile field computers, and applications, including log collection and basic analysis. Assists with wired and wireless network installation, configuration, and troubleshooting. Performs hardware installation, diagnostics, repair, and replacement under established procedures. Monitors system health and operational performance, identifying issues and reporting risks. Supports deployments, upgrades, configuration changes, and persistent issue resolution activities. Participates in an after-hours support rotation to ensure continuity of service and issue resolution. Customer Service Excellence Maintains high levels of customer satisfaction through frequent, professional, and meaningful communication via ticketing systems, email, and phone. Builds, develops, and sustains strong customer relationships by demonstrating technical competence, responsiveness, and accountability. Process and Quality Management Consistently adheres to established support processes, procedures, and quality standards to ensure reliable and repeatable outcomes. Documents issues, actions, and resolutions clearly to support knowledge sharing and continuous improvement. Collaboration and Communication Serves as a technical contact for customers, providing professional and timely communication via tickets, email, phone, and on-site interactions. Collaborates closely with regional engineers, field technicians, and global support teams to resolve issues efficiently and effectively. Proactively escalates and communicates critical or high-risk issues to supervisors, managers, Key Account Managers (KAMs), and relevant departments as needed. Safety Maintains awareness of safety requirements and promotes safe work practices in office and mine site environments. Qualifications/Requirements Bachelor's degree or equivalent relevant experience Entry to intermediate experience in technical support, system deployment, or field technology roles Basic working knowledge of Linux and Windows environments Strong communication and teamwork skills Willingness to travel to customer sites and work in industrial environments Additional Information Desired Skills: Exposure to autonomous systems, mining technology, or industrial systems Foreign language (French/Spanish/Japanese) Basic networking or hardware experience Familiarity with ticketing systems, SQL, or scripting fundamentals Diversity & Inclusion Commitment At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ . Company Information Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world! EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Summit Human Capital is seeking a highly motivated Support Engineer to support our client in the cybersecurity industry with a fast-growing, innovative company culture. This position has the exciting opportunity to support the development of a new support practice, ensuring customer satisfaction and driving continuous improvement in network security solutions. The ideal candidate will meet the following criteria: Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience At least 5 years of experience in network, security, or SaaS technical support Strong skills in Active Directory, Group Policy, Windows, Linux, and scripting languages such as PowerShell or Python Demonstrated success in a technical support role, ideally within the cybersecurity sector Exceptional analytical and communication abilities Eagerness to learn new technologies and adapt to a dynamic environment Solid understanding of network security concepts, with the ability to work independently and collaboratively Dedication to innovation, integrity, and high performance Desired: A mindset focused on growth and continuous improvement Experience working with diverse teams across functions Persistence and determination when facing challenging issues Responsibilities: Troubleshoot and resolve technical problems, delivering prompt and accurate support to customers Partner with internal teams to improve product features and address customer needs Pursue ongoing development of technical expertise Deliver outstanding service and maintain excellence in all customer interactions Communicate clearly, empathetically, and effectively with customers and colleagues Approach complex challenges with a positive, solution-oriented attitude The base pay range for this position is $125,000 – $150,000, depending on experience, skills, and qualifications. Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k)/retirement plan, and additional benefits in accordance with applicable laws.
Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Support Engineer on our best-in-class 24x7 Support team, you'll be a frontline hero, ensuring our customers continue to have an exceptional experience with our FlashArray product. You will leverage your technical expertise to analyze and resolve complex issues involving hardware, software, and environmental factors, all while building strong collaborative relationships across the company to champion the customer's needs. Your work directly impacts our customer satisfaction and helps us maintain our industry-leading NPS score. What You'll Do Proactively own and resolve customer issues from initial contact through to resolution across all severity levels, ensuring all customer-facing communication is professional, concise, and timely. Diagnose and troubleshoot complex technical problems involving our FlashArray products and their interactions with diverse multi-platform environments (e.g., operating systems, networking, and storage area networks). Drive customer satisfaction by leading multi-participant customer calls, including hot escalations, and acting as a customer advocate by championing their issues internally with other teams like Engineering. Enhance our knowledge base by creating and updating internal and customer-facing FAQ and knowledge base articles to empower both customers and fellow team members. Mentor junior Support Engineers by sharing your expertise and guiding them on best practices for issue resolution and customer management. What You Bring A minimum of 3 years of experience in a professional enterprise level technical support role Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment. Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space. Working knowledge of a range of technologies, including operating systems (such as LINUX, Windows, VMware), LANs & WANs, and Storage Area Networks. Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor. We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, Utah office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The Annual Base Salary Range Is $82,000—$123,000 USD What You Can Expect From Us Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information. Accommodations And Accessibility Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview. Our Commitment To a Strong And Inclusive Team We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple.
View More Jobs Technical Support Engineer - BYU-Pathway Worldwide Salt Lake City, UT, United States (Híbrido) Hot Job Trending To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply. Job Description The Technical Support Engineer will be responsible for providing technical assistance to clients, troubleshooting issues, and ensuring timely resolution of technical problems. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others. Responsibilities Provide technical support to clients via phone, email, and chat. Diagnose and troubleshoot hardware and software issues. Assist clients with installation, configuration, and ongoing usability of system hardware and software. Document and track customer issues using a ticketing system. Escalate complex issues to higher-level support or engineering teams as needed. Collaborate with other team members to resolve customer issues efficiently. Develop and maintain technical documentation and knowledge base articles. Stay up to date with the latest technology trends and product updates. Provide training and guidance to clients on product features and best practices. Participate in on-call rotation to provide after-hours support as needed. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field; relevant technical experience (6+ years) may be substituted. A minimum of 2 years of experience in technical support or a similar role. Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts. Proficiency in troubleshooting hardware and software issues. Experience with remote support tools and ticketing systems. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Customer-focused mindset with a commitment to providing exceptional service. About Us Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities. Job Identification 378766 Job Category IT - Information Technology Posting Date 10/26/2026, 07:52 PM Locations 95 N 300 W, Salt Lake City, UT, 84101, US (Híbrido) Apply Before 11/15/2026, 07:00 AM Job Schedule Full time Regular or Temporary Regular Worker Type Employee Number of Openings 1 Qualificação de dignidade Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy. Anúncio/Mais informações Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org. Similar Jobs
Global Support Engineer I 10/19/26 Tucson, Arizona, USA, 85706 37270 Onsite Position Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago. The Company Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. At Modular Mining, we are committed to fostering a diverse and inclusive environment where every team member feels valued and empowered to contribute to our mission. Job Purpose Global Support Engineer I: In this role you will be responsible for providing 24x7 emergency support through task assigned processes using code changes, updates, testing and troubleshooting methods to ensure product functionality and stability. Assist in deployments of new and existing solutions utilizing peer coaching, documentation, standards and outlined procedures on customers servers and field equipment ensuring proper installation and system functionality. The primary objectives of this role are: First point of contact for support tickets escalated to level 3 Global Support by Regional Support Teams. Work with regional support teams to troubleshoot, diagnose and resolve or further escalate support tickets which have been escalated to level 3 Global Support. Reducing the quantity of support tickets escalated to Product Engineers by providing specialist services for the diagnosis and resolution of support tickets from the Regional Support Teams. Providing in office and onsite support to ensure the successful configuration and validation of product installations/deployments. This includes new deployments on mobile mining equipment, servers and office computers, validation of existing deployments, addition of new modules, and system updates. Travel Requirements Up to 25% Job Duties And Responsibilities Each day will present you with new challenges and opportunities to test and grow your skills. As a Global Support Engineer, you'll be responsible for: Collaborate and communicate across business units within MTS to achieve goals and objectives. Maintains compliance with all legislative, MTS and customer site policies, rules, and requirements. Reinforce awareness and demonstrate commitment that safety is our top priority and "zero accidents" is achievable. Provide 24x7 emergency global support. Global Support & Deployment Provide effective and efficient resolution of assigned product support tasks. Validate, reproduce, and troubleshoot product issues in lab and production environments. Diagnose root cause of problems and find workarounds where possible. Provide detailed feedback to development team related to root cause and steps to reproduce issues. Resolve issues within defined SLA timelines. Assist regional teams in deploying, troubleshooting, and restoring systems. Attending training provided by senior engineers and development teams. Assist in testing, releasing, and completing first commercial installs for new product releases. Assist in review of documentation for new and existing product releases. Provide excellent customer service and technical support through support tickets and other customer interactions. Maintain and improve internal communication and satisfaction through support and project tasks. Provide internal training on system installation, usage, and maintenance. Use system and subject knowledge to suggest innovative ways to reduce the quantity of support tickets created and escalated to higher levels of support. This includes driving root cause analysis, contributing to knowledgebase, identifying areas for improvement within products. Required Skills Bachelor's degree in computer science, engineering, or 2-3 years equivalent work experience Strong analytical and problem-solving skills Excellent time management with ability to balance multiple priorities in an organized manner. Ability to remain calm in stressful situations Ability to work autonomously, focus on assigned tasks and meet deadlines. Ability to maintain effective working relationships with managers, peers, and customers. Ability to clearly communicate technical information verbally and in writing to both technical and non-technical audiences. Experience working with Windows and Linux Operating Systems Basic configuration, and troubleshooting User security and rights management Basic exposure to command line environment. Basic knowledge of network configuration and troubleshooting (Firewall, NAT, Routing rules, TCP/IP stack protocol) Basic SQL knowledge. Knowledge of reporting platforms (SSRS, Power BI) Basic experience with scripting and programming languages (Kotlin, Java, shell, bash, PowerShell, batch, Python) Desired Skills Experience working within DevOps strategies and methods throughout the deployment and validation process. 1+ years working in a technical support role. Previous experience working in the mining industry. Experience with Microsoft IoT Edge and IoT Hub. Experience with production-grade storage solutions for Kubernetes. Windows Server and SQL Administration Linux command-line proficiency, package management, understanding of filesystems and file permissions, shell scripting, system and service management, networking, security, system performance monitoring. Basic knowledge of and deployment experience with Kafka and Postgres. Experience with observability/monitoring (Grafana, Prometheus). Experience with CI/CD pipelines (Azure devops is preferred) Experience with cloud providers (Azure is preferred) Knowledge of containers and orchestration platforms (Docker and Kubernetes are preferred); Diversity & Inclusion Commitment At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ . Company Information Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world! EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.