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Onboarding Coach - Guest Experience - LATAM
Full TimeFully RemoteMid
machine learningproject managementemail marketingcrmsalesforcesales+2

What Makes Cloudbeds Unique At Cloudbeds , we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. Location: Remote – (Latam) Working Hours: Shifts ranging from 11:00 AM – 8:00 PM UTC to 1:00 PM – 10:00 PM UTC. How You'll Make an Impact: As an Onboarding Coach, you will empower our clients to transform their properties through our AI Smarts + Hospitality Hearts mission. You will drive the shift from a pure training function to a strategic business partner. Leveraging your firsthand hospitality operations experience, you won't just teach the system—you will help hoteliers design processes that eliminate friction, allowing them to focus on their guests. This is a role for a Caring Rebel who models Hospitality Before Efficiency, empowering clients to use our platform to deliver an experience of Unreasonable Hospitality. We're looking for someone who truly understands hospitality, and will personalize their communications with our customer to demonstrate how our platform makes their lives easier. You'll care for our customers and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you'll train clients on the Cloudbeds platform, making sure they are confident using it to power their hospitality business. Our Customer Onboarding Team: Our Onboarding team is where Hospitality Hearts meet Smart Solutions. We are a fully–remote group of former hoteliers and customer experience professionals, focused on removing unnecessary manual work so we can spend more time on our "human magic": building and strengthening relationships, and ensuring our customers feel confident and supported from day one. If you are driven by emotional intelligence, trust-building, and delivering deeply personalized hospitality moments instead of repetitive operational tasks, you will feel right at home here. What You Bring to the Team: • Champion our core principle: Standardize the repeatable, personalize the meaningful. You'll harness AI and smart tooling to handle administrative drag and repetitive training questions, liberating your time to focus on strategic onboarding and deep product adoption. • Drive Operational Excellence: Partner with Sales and Product to transform Guest Experience onboarding feedback into systemic operational improvements, ensuring Cloudbeds' platform value is communicated and realized from day one. • Embody the Caring Rebel Mindset: You'll maintain full client context throughout the onboarding journey, ensuring every nugget of knowledge is captured, searchable, and reusable for the next customer. • Facilitate the Full Customer Journey: Manage the customer path for Guest Experience and Marketing via ongoing support via video, phone, and email. • Define and Deliver Success: Partner with Sales to establish clear success metrics, demonstrate ROI, and drive robust customer retention. • Build Lasting Loyalty: Cultivate strong customer relationships that guarantee platform adoption and long-term brand loyalty. • Master the Product: Develop a deep, nuanced understanding of Cloudbeds' products, integrations, and evolving customer need to be used for our Guest Experience and Marketing platform. • Contribute and Collaborate: Actively build our knowledge base by contributing to training materials, capturing insights, and staying ahead of system changes and new features. • Keep Data Front and Center: Maintain accurate records of customer activities in Salesforce, gather actionable feedback, and share insights to fuel continuous product improvement. What Sets You Up for Success: • Bring over 3 years of 5-star hospitality experience in key roles (Front Office or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role. • Demonstrate deep expertise in Guest Experience communications. • Possess a proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients. • Deliver exceptional communication with empathy and a relentless customer-focused approach. • Communicate product offerings clearly and effectively synthesize customer feedback for internal product and engineering teams. • Empower clients to become self-sufficient during onboarding and throughout their lifecycle. • Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills. • Share customer insights and opportunities across departments (Sales, Product, Marketing) to drive internal alignment and strategic growth. • Familiarity with CRM/Email Marketing platforms is a significant plus. Bonus Skills to Stand Out: • English, Portuguese, Spanish, Thai or Tagalog • Project Management certification Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Cloudbeds Awards : Winner – Hotel Management Software | HotelTechAwards (2026) Overall 10 Best Places to Work | HotelTechAwards (2026) Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) Most Loved Workplace® Certified (2024) Deloitte Technology Fast 500 (2024) Discover our Benefits: Remote First, Remote Always PTO in accordance with local labor requirements Fully Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

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Form Builder - Technology
Truelogic
TruelogicBrazil (Fully Remote)4 days ago
Full TimeFully RemoteSenior
sqlmental healthcase management

About Truelogic At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference. By applying for this position, you're taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. Our Client A SaaS case management platform designed for mental health, behavioural health, and community service organizations. Job Summary The Form Builder will support clients by creating and revising custom forms using an internal no-code form-building tool. The tool uses pre-coded configurations and does not require HTML, CSS, scripting, SQL, APIs, or other coding skills. The main responsibility is to understand the purpose and intent behind each client's form, configure it thoughtfully within the platform, ensure proper mapping to existing platform fields, and validate the final result through testing and QA. The role will also communicate directly with clients through Zendesk and provide support and training to end users. Responsibilities Build and revise custom forms using the internal no-code form-building tool. Understand the purpose and business requirements of each form and translate them into effective configurations. Communicate with clients through Zendesk to clarify requirements and provide support. Collaborate with internal teams to understand client needs and platform capabilities. Understand how forms map to existing fields within the platform. Participate in application testing and quality assurance. Provide training and support to end users building their own templates. Manage multiple concurrent requests and shifting priorities. Perform other duties as needed. Qualifications and Job Requirements Strong customer service skills. Ability to understand and translate client requirements. Ability to learn new SaaS platforms and internal tools quickly. Strong organizational and multitasking skills. Ability to work independently and manage deadlines. Professional client-facing communication. Microsoft Office proficiency. Ability to work in a fast-paced environment. What We Offer 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection. Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings. Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed. Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock. Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies. Why You'll Like Working Here A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally. Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America. Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field. Apply now!

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Head of Sales
RevenueCat
RevenueCatEMEA, LATAM, Canada, USA (Fully Remote)4 days ago
Full TimeFully RemoteDirector
procurementforecastingcoachingsalespartnershipsoutbound+5

RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile. We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue. We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. This isn't the right fit for everyone. The systems you'll build here manage billions of dollars and touch hundreds of millions of end users, and we don't take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with. If that sounds energizing rather than exhausting, keep reading. The role We are looking for a Head of Sales to build and lead the commercial system that converts RevenueCat's market position, product signals, and customer demand into dependable revenue, regardless of that revenue coming in the form of an immediate contract, a self-serve credit-swipe, or long-term expansion. In the 'app monetization platform' category, RevenueCat currently has about a 90% marketshare, ranging from the biggest apps in the world (ChatGPT, Ladder, VSCO) to a long tail of 100,000+ indies and startups vying to make it big. We only power roughly 25% of in-app revenue, though: The majority of apps still tries to build this themselves. Your job will be to show them the error of their ways. Not (just) to close a deal, but because we truly, deeply believe we will help them make more money. As the Head of Sales, you'll lead the AE and Sales Engineering teams, bringing both teams together in a single, well-oiled machine. You'll set the functional strategy, develop talent, own forecasting and results, and you'll personally help move important opportunities forward without becoming the required manager or closer on every deal. Why we are hiring for this role now We have more opportunities than the current team can consistently identify, prioritize and pursue. Our reputation and market position produce consistent touch points with the majority of potential prospects, without those touch points turning into economic opportunities. At the same time, we're rapidly expanding into new markets and product areas that need more proactive sales support than we can deliver. We need a leader who can make several motions work together without forcing them into one generic process: Complex evaluations involving technical, business, security, legal, and procurement stakeholders. Faster mid-market opportunities that require strong qualification and commercial momentum. Self-exploration where customer behavior reveals an opportunity before a formal handraise. Carefully researched outbound engagement with app businesses where RevenueCat has a specific reason to be useful. Partner-sourced and selected regional motions whose economics must be demonstrated before they are scaled. The foundations exist: Account Executives, Sales Engineers, product and usage data, a respected brand, Growth Marketing, Partnerships, Revenue Operations, Product, Finance, and Customer Growth. This role will turn those ingredients into a successful Sales function. What you will be responsible for Own the function. Set goals, metrics, operating cadences, headcount plans, budget, organization design, executive communication, and the performance bar across Sales. Build a multi-motion Sales system. Define how strategic, mid-market, product-led, outbound, partner, and regional opportunities are identified, qualified, staffed, and advanced, across a growing product portfolio. Create qualified pipeline beyond inbound. Develop focused account and outbound programs grounded in customer evidence, specific use cases, market events, and product signals rather than undifferentiated prospecting. Close the coverage gap. Ensure high-potential product usage, sign-ups, inbound requests, support interactions, and target-account signals quickly result in a named owner and an intentional next action. Build the team. We have good building blocks in place but the team needs to be significantly expanded to take on our current scale. Hire and developer exception talent, and define what makes a great sales team member at RevenueCat. Remain close to customers. Participate in customer conversations every week and personally lead or support opportunities with unusual economic, technical, or organizational complexity. Make the forecast useful. Establish definitions and inspection habits that distinguish real, qualified opportunity value from incomplete records, existing usage conversions, renewals, total contract value, or loosely influenced demand. Help shape pricing and packaging. Bring a clear Sales point of view to cross-functional pricing and packaging decisions, using customer evidence to advocate for structures that support value, adoption, and durable growth. Get cross-functional collaboration right. Define how Sales works with Customer Growth, Partnerships, Marketing, Finance, Revenue Operations, Product, Engineering, TAM, and Support without creating duplicate account ownership or executive rescue as the default operating model. Create learning from every deal. Turn repeated discovery patterns, objections, migrations, wins, and losses into better playbooks, reusable assets, Product evidence, and team training. What success looks like We help even more apps make even more money, without turning Sales into the standard SaaS "spray and pray" factory What you will need to be successful 5+ Year of experience leading Sales in a technically complex B2B environment, including responsibility for managers or senior team leads as well as individual contributors. Success across multiple distinct motions such as strategic enterprise, mid-market, product-led Sales assistance, focused outbound, channel, or regional selling. Experience creating qualified pipeline rather than depending entirely on inbound demand or a large SDR organization. Enough product and technical fluency to talk to Engineering about a possible migration without relying on Sales Engineering for every conversation. Fluency with pipeline inspection, forecasting, conversion data, capacity planning, and performance management. Evidence of hiring, coaching, developing leaders, raising standards, and making difficult talent decisions. Strong cross-functional collaboration with Product, Engineering, Marketing, Finance, Operations, Partnerships, and post-sale teams. A desire to stay personally engaged with customers and live commercial work as the organization grows (and an understanding of why this matters). Ideally, you Have worked in a product-led or usage-based business where self-service remains an important customer path. Understand app infrastructure, payments, monetization, developer platforms, or another domain with meaningful implementation complexity. Have built a productive Account Executive and Sales Engineering partnership. Have experience with partner-sourced, international, or regional programs. Have sold to buying groups spanning engineering, product, growth, finance, security, legal, and procurement. What we offer: Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator 10-year window to exercise vested equity options A fully remote environment designed around autonomy and flexibility 4-5 weeks of flexible time off annually Paid desk at a co-working space Workspace budget and continuous learning stipend Interviewing at RevenueCat Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at RevenueCat , including tips to help you succeed. More on how we work: How we think about hiring and team design: Building a Winning Team The values that guide how we work: Our Values How we work as a remote team: How We Work Remotely at RevenueCat What to expect from our interview process: Interview Expectations What to expect from comp and employment: Employment FAQ

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Senior Software Engineer, Agents
RevenueCat
RevenueCatEMEA, LATAM, Canada, USA (Fully Remote)4 days ago
Full TimeFully RemoteSenior
golangchainllmrestarchitecture

RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile. We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue. We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. This isn't the right fit for everyone. The systems you'll build here manage billions of dollars and touch hundreds of millions of end users, and we don't take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with. If that sounds energizing rather than exhausting, keep reading. The Role RevenueCat helps app developers manage subscriptions and make more money from them. Maybe you're an indie developer who doesn't know what "conversion" even means, you just want your app to make money so you can keep building it. Or maybe you're a growth specialist at a company doing millions a month, and pricing experiments are already your whole job. Either way, you probably didn't get into this to spend your days staring at a dashboard. So we built two AI agents to do that work for you, or make you even sharper at it if you're already a pro. Enter Rico. Rico watches over your subscription business and can help you make sense of it, and act on what it finds. Say your revenue dropped last week. You don't need to go digging through charts to find out why. Just ask Rico. It pulls the data, explains what happened in plain language, and shows you how you compare to similar apps. Then it can fix things itself, like setting up a new plan or restoring a customer's access, with you approving the change before it goes live. Run a pricing experiment and Rico will read the results for you and tell you which version is winning. There are so many things we want Rico to be able to do! Then there's our AI Paywall Editor, a specialized agent to build and edit paywalls, the screen that asks someone to subscribe. Most developers are not designers, and a paywall that actually gets people to tap "subscribe" is harder to build than it looks, so the AI Paywall Editor helps you with that. Use it in our online editor, from the command line, or hook your own AI tools into it over MCP. You can see both agents in action in our most recent product launch recap . This is a role for engineers who've built advanced agents that do actual work , not just a thin wrapper around an LLM. You'll ship agentic features to thousands of developers, and you'll shape the foundation everything else runs on: orchestration, tool execution, context management, evaluation and human-in-the-loop controls. About You You have 8+ years of experience shipping production systems. You've built agents that other people actually use and the systems around them: tool use, structured output, context management, evaluation, orchestration. You have strong backend fundamentals. You've built systems that need to be reliable, observable, and secure. You hold a high bar for quality and instinctively know which details matter, but also are discerning enough to cut scope when needed while still delivering value. You're customer-obsessed: you imagine yourself as the developer, product manager, or marketer using the feature or experiencing the issue. You're a builder, not an implementer: scoping, prioritizing, and driving rollout in partnership with our Product team. This isn't a role where you check off items from a detailed specification. You can quickly familiarize yourself with code you didn't write yourself and improve it. You're scrappy and biased toward shipping. You'd rather ship a good version today and iterate than wait to ship a perfect one next quarter. You communicate clearly, both in real-time and asynchronously. We're a fully remote team, and how you write is as important as how you code. You've shipped meaningful user-facing features to production, monitored their usage and adoption, and improved them over time. You write high-quality, well-tested code, debug issues methodically, and help raise the engineering bar through thoughtful feedback and mentorship. You act like an founder:: you notice problems, propose improvements, and follow through fast. You're comfortable with ambiguity. This is an early stage product inside a growth stage company, and the architecture is still being figured out. You're self directed. You figure out what needs to be built, build it, and ship it. You are curious and stay current on AI tools and practices. You have a habit of sharing what you learn with others. Ideally, you have: Familiarity with subscription business models, app stores, or developer tools Experience with OpenAI/Anthropic APIs specifically Experience with observability frameworks (Langfuse, Langchain, etc.) Built Slack integrations Contributed to open source AI/ML tooling Maintained systems at scale In the first month, you'll: Meet frequently with your team and manager to get up to speed Learn our tools, processes, and the subscription business concepts that shape our product Get familiar with our debugging tools, infrastructure, and overall architecture Ship your first project: a small feature that gets you into the codebase and shows you how the agents talk to RevenueCat's APIs Jump in early: fix bugs, ship small improvements, and weigh in on PRs Within the first 3 months, you'll: Ship a medium sized project, ideally a new agentic feature that reaches tens of thousands of developers Understand the main product areas your team owns and how they work end to end Understand our current agent infrastructure, orchestration, the eval pipeline, the tool framework, and the trust and permissions layer, and have opinions on how to improve it Scope and work on projects on your own, from idea to post launch improvements Take part in code reviews, bug bashes, and technical discussions Within the first 6 months, you'll: Become the go to engineer for certain focus areas Have made the agents measurably more reliable, faster, and capable Contribute to architecture discussions that affect more than just your team Mentor other engineers joining the team Talk directly with customers to understand how your work actually lands Debug issues across frontend, backend, and data. Communicate clearly during incidents and drive fixes that prevent repeats Learn the basics of incident response and join the on call rotation Within the first 12 months, you'll: Have built infrastructure the rest of the team ships agents on top of Know all the major components of our system and be able to debug complex issues Write proposals and drive major architecture discussions Spec and architect large projects, gather feedback, and drive design validation and rollout plans Have made RevenueCat an AI native company in large part because you built the engine underneath it Have your own initiatives for improving our product and systems, grounded in real customer priorities What we offer: Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator 10-year window to exercise vested equity options A fully remote environment designed around autonomy and flexibility 4-5 weeks of flexible time off annually Paid desk at a co-working space Workspace budget and continuous learning stipend Interviewing at RevenueCat Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at RevenueCat , including tips to help you succeed. More on how we work: How we think about hiring and team design: Building a Winning Team The values that guide how we work: Our Values How we work as a remote team: How We Work Remotely at RevenueCat What to expect from our interview process: Interview Expectations What to expect from comp and employment: Employment FAQ

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Clinical Review Pharmacist (6-month, full-time contract)
Full TimeFully RemoteMid
clinicalpharmacypharmacistdentalmental healthinsurance+4

Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: Joining SmithRx's clinical team, the Clinical Review Pharmacist plays a key role in enhancing clinical offerings and improving outcomes for our members and clients. Operating in a collaborative and fast-paced environment, this position pairs clinical expertise with service excellence to review prior authorization requests, support clinical programs, and offer guidance to providers, pharmacies, and members. What you will do: Review and make timely, evidence-based decisions on prior authorizations and appeals using clinical guidelines and benefit criteria. Ensure compliance with federal, state, and internal regulations across applicable lines of businesses . Accurately document clinical decisions and maintain thorough records in accordance with regulatory and accreditation (URAC/NCQA) utilization review standards. Provide clear, empathetic support to members, prescribers, and pharmacies by responding to clinical inquiries, demonstrating professionalism, active listening, and a patient-centered approach. Stay current with clinical prescribing guidelines, internal policies, and regulatory changes, and apply them to daily responsibilities. Follow all internal procedures, job aids, and HIPAA guidelines to protect patient privacy and data security. Identify and report potential fraud, waste, and abuse (FWA). Support training and development of new and existing team members as needed. Assist leadership with special projects, process improvements, and operational initiatives What you will bring to SmithRx: Minimum Qualifications: Doctor of Pharmacy (PharmD.) or Bachelor of Science in Pharmacy (B.S. Pharm) from an ACPE-accredited school of pharmacy Active, unrestricted, pharmacist license in state of residence Minimum of 2 years of pharmacy practice experience Strong communication, writing, and organizational skills Ability to manage multiple priorities in a high-volume, metric-driven environment General understanding of drug information, clinical guidelines, formulary design, and utilization management strategies Flexible and adaptable to changes Availability to work after hours, weekends, and holidays on a rotating or fixed schedule Preferred Qualifications: One year of prior authorization or utilization management experience One year experience in managed care or pharmacy benefit management (PBM) Direct experience conducting prior authorization reviews, clinical appeals, formulary exceptions, step therapy evaluations, and quantity limit reviews Experience in Google Workspace (Gmail, Docs, Sheets, and Drive) Location: US - Remote Zone A includes the following locations: San Francisco Bay Area - California Metro New York City - Connecticut, New Jersey, New York and Pennsylvania Zone A Pay Range $64—$66 USD Zone B includes the following locations: California - outside of San Francisco Bay Area Metro Denver / Boulder - Colorado Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia Metro Boston / Cambridge - Massachusetts and New Hampshire Metro Austin - Texas Metro Seattle - Washington Zone B Pay Range $63—$65 USD Zone C includes all other locations not listed above, including: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia Zone C Pay Range $63—$65 USD Compensation & Benefits Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience. Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k). Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here .

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Senior Account Executive
DropboxUSA (Fully Remote)4 days ago
Full TimeFully RemoteDirector$187,900 - $254,100 / Year
crmsalesforcesalessaas salesaccount managementoutbound+1

Role Description As a Senior Account Executive, you will play a key role in helping customers achieve better business outcomes with Dropbox 's full suite of products. You'll build trusted relationships with both existing and prospective customers, develop a deep understanding of their priorities, and connect them with Dropbox solutions that improve how their teams organize, collaborate, share, and secure their work. This role combines strategic account management with strong sales execution. You'll partner closely with customers and internal teams to develop account strategies, demonstrate the value of Dropbox's integrated product portfolio, and deliver solutions that support customers' evolving needs. This is an opportunity to help customers get more value from Dropbox while directly contributing to the company's growth and long-term customer relationships. Responsibilities Own the full sales cycle from pipeline generation through close and renewal within your territory Build pipeline from scratch by prospecting into new teams, departments, and executive stakeholders Expand beyond existing motions to uncover new use cases and opportunities Consistently generate pipeline through outbound efforts, account mapping, events, and partner collaboration Forecast accurately and manage pipeline to consistently meet or exceed revenue targets Lead strong discovery to uncover customer challenges, priorities, and desired outcomes Apply structured qualification and value-selling frameworks (e.g., MEDDICC, SPICED) to advance deals Clearly articulate business impact and position Dropbox solutions around outcomes, not features Drive deal momentum by building urgency, aligning stakeholders, and establishing clear next steps Contribute to evolving GTM strategy by refining ICP, messaging, and use cases (e.g., Dash) Collaborate cross-functionally and bring insights from the field to influence Product and GTM Requirements 6+ years of B2B SaaS sales experience, ideally including time in early-stage, new product, or evolving GTM environments Proven ability to generate pipeline and close deals in ambiguous or evolving markets Strong experience with qualification frameworks such as MEDDICC, SPICED, or similar Demonstrated use of value selling methodologies such as Command of the Message or equivalent Experience selling to mid-market and enterprise customers, including executive stakeholders Consistent track record of meeting or exceeding sales targets High ownership mentality - you take initiative and move things forward without waiting for direction Thrive in ambiguity and are comfortable operating without a fully defined playbook Curious and business-oriented, with the ability to connect customer problems to solutions Resourceful and adaptable - you figure things out and adjust quickly Strong collaborator who contributes positively to team culture Experience using Salesforce or similar CRM tools to manage pipeline and forecast Strong organizational skills and ability to manage multiple complex deals Preferred Qualifications Experience selling a new or emerging product within an existing portfolio Experience working in high-change or transformation environments BA/BS degree or equivalent experience General familiarity with AI or productivity tools Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: Awareness: Understand yourself and others. Judgment: Evaluate information and make decisions in complex situations. Adaptability: Learn, adjust, and stay effective through change. Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. Compensation US Zone 1 This role is not available in Zone 1 US Zone 2 $187,900—$254,100 USD US Zone 3 $166,900—$225,900 USD

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Senior Account Executive - LATAM
DropboxUSA (Fully Remote)4 days ago
Full TimeFully RemoteDirector$187,900 - $187,900 / Year
gocrmsalesforcesalessaas salesoutbound+1

Role Description As an Senior Account Executive for LATAM, you will play a key role in helping Dropbox evolve how we go to market. This role goes beyond traditional account expansion. You'll be responsible for building and scaling how we sell across new use cases and buying centers within our install base and with net new customers. You'll work through ambiguity to identify what resonates with customers, what drives real outcomes, and how we can create repeatable success. You will operate at the intersection of execution and problem-solving, closing business while helping shape our sales motion, messaging, and approach. This is an opportunity to have a direct impact on how Dropbox grows its next generation of products, with high visibility across GTM leadership. Responsibilities Own the full sales cycle from pipeline creation through close within your LATAM territory Build pipeline from scratch by prospecting into new teams, departments, and executive stakeholders Partner with our global channel partners to help drive in market opportunities when needed Expand beyond existing motions to uncover new use cases and opportunities Consistently generate pipeline through outbound efforts, account mapping, events, and partner collaboration Forecast accurately and manage pipeline to consistently meet or exceed revenue targets Lead strong discovery to uncover customer challenges, priorities, and desired outcomes Apply structured qualification and value-selling frameworks (e.g., MEDDICC, SPICED) to advance deals Clearly articulate business impact and position Dropbox solutions around outcomes, not features Drive deal momentum by building urgency, aligning stakeholders, and establishing clear next steps Contribute to evolving GTM strategy by refining ICP, messaging, and use cases Collaborate cross-functionally and bring insights from the field to influence Product and GTM Requirements 6+ years of B2B SaaS sales experience, ideally including time in early-stage, new product, or evolving GTM environments Portuguese, Spanish, and English fluency essential Experience working the LATAM territory Channel experience or working with Channel Partners Proven ability to generate pipeline and close deals in ambiguous or evolving markets Strong experience with qualification frameworks such as MEDDICC, SPICED, or similar Demonstrated use of value selling methodologies such as Command of the Message or equivalent Experience selling to mid-market and enterprise customers, including executive stakeholders Consistent track record of meeting or exceeding sales targets High ownership mentality - you take initiative and move things forward without waiting for direction Thrive in ambiguity and are comfortable operating without a fully defined playbook Curious and business-oriented, with the ability to connect customer problems to solutions Resourceful and adaptable - you figure things out and adjust quickly Strong collaborator who contributes positively to team culture Experience using Salesforce or similar CRM tools to manage pipeline and forecast Strong organizational skills and ability to manage multiple complex deals Ability to travel domestically and internationally (2 to 4 per quarter on average, including 1 international trip per quarter) Preferred Qualifications Experience selling a new or emerging product within an existing portfolio Experience working in high-change or transformation environments BA/BS degree or equivalent experience General familiarity with AI or productivity tools Global market experience Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: Awareness: Understand yourself and others. Judgment: Evaluate information and make decisions in complex situations. Adaptability: Learn, adjust, and stay effective through change. Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. Compensation US Zone 1 This role is not available in Zone 1 US Zone 2 $187,900—$254,100 USD US Zone 3 $166,900—$225,900 USD

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Account Executive - Pharmacy Benefits
Full TimeFully RemoteDirector$129,000 - $129,000 / Year
clinicalpharmacydentalmental healthinsuranceclaims+5

Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: The Customer Success Team is focused on helping SmithRx's clients derive the full value of their PBM services. We build and manage effective relationships with our customers' operational leadership, communicating the value of our services in the context of customers' business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients. As a SmithRx Account Executive, you will be the primary strategic partner for our clients (employers, health plans, or TPA groups). You aren't just a "point of contact"; you are a healthcare consultant responsible for managing a book of business, driving client retention, and identifying opportunities to optimize pharmacy spend while improving member outcomes. You will bring strong industry and PBM knowledge and serve as a trusted advisor and business partner for your client's operational leadership. What you will do: Establish and maintain relationships for large complex accounts Own and facilitate end to end renewal process Accountable for client satisfaction Lead internal teams and act as internal client advocate Provide executive updates on client status and risks. Represent Customer Success in Finalist meetings. Analyze pharmacy claims data to identify trends, provide cost-containment recommendations, and deliver quarterly/annual business reviews (QBRs). Create and maintain a client strategic action plan. Partner with clinical pharmacists to present formulary changes and clinical program recommendations to clients. Stay ahead of industry trends, including drug pipelines, legislative changes, and competitive PBM landscapes. Partner with leadership to review deliverables (QBR's, reporting and client communications) to ensure "executive-ready" quality. Coordinate with internal teams (Implementation, Operations, and Pricing) to resolve member issues and ensure seamless service delivery. Serve as a formal or informal mentor to Account Managers (AMs), Account Specialists, and Account Coordinators; provide guidance on client communication strategies, career development, and navigating complex PBM workflows. Responsible for understanding the Client's organization & structure, knowing the Client's product/services and staying aware of Client news and changes. Maintain and update Client record with changes. Develop and maintain effective working relationships in liaison role with Pharmacy Operations, service partner contacts and client contacts. Ensure full, proactive communication of all important client account activities with cross-functional partners Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place Travel required: Up to 25% What you will bring to SmithRx: Requires 3-5 years of Account Executive experience in PBM or health insurance Requires 5+ years of direct account management or relationships management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred Ability to interpret complex data sets (claims, rebates, and ROI) and translate them into actionable stories for C-suite executives. A positive growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved Ability to work independently as well as part of an extended, cross-functional team Self-driven, results-oriented and disciplined work ethic Ability to take initiative with little to no direction Be transparent and honest in a positive, professional and polite manner Expert conflict resolution skills Bachelor's degree or equivalent experience required What SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disability Discretionary Paid Time Off Paid Company Holidays Wellness Benefits Commuter Benefits Paid Parental Leave benefits Employee Assistance Program (EAP) Well-stocked kitchen in office locations Professional development and training opportunities Zone A includes the following locations: San Francisco Bay Area - California Metro New York City - Connecticut, New Jersey, New York and Pennsylvania Zone A Pay Range $129,000—$150,000 USD Zone B includes the following locations: California - outside of San Francisco Bay Area Metro Denver / Boulder - Colorado Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia Metro Boston / Cambridge - Massachusetts and New Hampshire Metro Austin - Texas Metro Seattle - Washington Zone B Pay Range $129,000—$150,000 USD Zone C includes all other locations not listed above, including: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia Zone C Pay Range $129,000—$150,000 USD Compensation & Benefits Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience. Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k). Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here .

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Director, Product Marketing
SmithRxUSA (Fully Remote)4 days ago
Full TimeFully RemoteDirector$188,700 - $222,000 / Year
goclinicalpharmacydentalmental healthinsurance+6

Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: We are looking for a strategic and visionary Leader of Product Marketing who will be responsible for leading our overall go-to-market strategy, product positioning, and sales enablement efforts. SmithRx isn't just building another technology platform; we are rebuilding the pharmacy benefits category from the ground up. In this highly cross-functional leadership role, you will define how we communicate the radical value of SmithRx's platform to brokers, employers, consultants, and members, establishing us as the clear alternative to the broken status quo. You will be responsible for building, mentoring, and scaling a high-performing product marketing team, bringing complex new capabilities to market, and driving greater adoption of our products and services. As we expand our platform capabilities, a critical part of this role will be navigating the narrative around Artificial Intelligence in healthcare. You will lead the charge in educating our market, building trust around our AI-powered features, and demonstrating how these technologies improve outcomes. To be successful in this role, you should demonstrate a strong track record of scaling PMM functions, driving category creation, translating complex and emerging technologies into compelling stories, and partnering closely with executive leadership across Product and Sales. You must be comfortable operating in an unstructured, fast-paced environment and learning as you experiment. What you will do: Guide Category Creation: Positions SmithRx as a radical departure from traditional PBMs. You will shape market perception and educate the industry on a fundamentally new way to approach pharmacy benefits. Own GTM Strategy: Drive the overarching Go-to-Market (GTM) strategy for SmithRx's platform and new product features, coordinating cross-functional launches across Product, Clinical Programs, Sales, Customer Success, and Marketing to ensure successful rollouts. AI Narrative & Trust Building: Develop and execute GTM strategies for our AI-powered products and features, crafting transparent, education-driven messaging that overcomes industry skepticism and builds deep trust with employers, brokers, and members. Team Leadership: Hire, lead, and develop a team of high-performing product marketers. Positioning & Messaging: Work with our content team to establish compelling, differentiated positioning and messaging that clearly articulates SmithRx's unique value proposition against legacy PBMs for different segments of our target audience (brokers, HR leaders, members, and clinical partners). Sales Enablement: Develop high-impact sales enablement programs and product documentation (pitch decks, case studies, battlecards, solution handbooks) that empower our Sales and Client Success teams to win and retain business. Strategic Measurement: Set measurable and realistic product marketing goals, monitor the progress of GTM initiatives, identify areas for improvement, and compile reports on campaign performance and product adoption for senior management. Voice of Market & Customer: Conduct primary and secondary research to deeply understand the pain points of our buyers and end-users, using these insights to influence the product roadmap and prioritize feature development. Competitive Intelligence: Oversee competitor analysis to understand the strengths and weaknesses of our competitors and identify gaps in their strategies that we can capitalize on. Co-Marketing & Growth: Partner with Growth and Brand Marketing Teams to develop campaign narratives, establish partnerships, and execute co-marketing campaigns that drive pipeline and increase brand awareness. What you will bring to SmithRx: 10+ years of experience in product marketing, with at least 4+ years in a leadership/management role building and scaling PMM teams for B2B or B2B2C technology companies. Bachelor's degree in marketing, business development, or similar (MBA preferred). Category Creation Experience: Proven experience at a disruptive company that fundamentally changed the face of a category. AI Product Experience: Experience bringing AI-powered products or features to market, with a proven ability to craft narratives that build trust, demystify complex technology, and address skepticism in highly regulated industries. AI Tool Proficiency: Experience leveraging AI tools to scale marketing operations, content generation, and team efficiency. Proven Impact: Experience crafting audience-specific messaging and a proven track record of successfully bringing complex new products to market and driving measurable revenue impact. Leadership & Influence: Exceptional cross-functional influence with the ability to build deep, trusting relationships with Product Management, Sales leadership, and Executive teams. Agility: Maturity and operational agility to succeed in a fast-moving, fluid environment and lead a team through rapid growth. Analytical Skills: Strong data analysis and reporting capabilities with the ability to track campaign performance, spend, and GTM effectiveness. Experience in the Pharmacy Benefit Management (PBM), health insurance, or digital health space is highly preferred. San Francisco Bay Area, Salt Lake City or Dallas based candidates preferred. What SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disability Discretionary Paid Time Off Paid Company Holidays Wellness Benefits Commuter Benefits Paid Parental Leave benefits Employee Assistance Program (EAP) Well-stocked kitchen in office locations Professional development and training opportunities Zone A includes the following locations: San Francisco Bay Area - California Metro New York City - Connecticut, New Jersey, New York and Pennsylvania Zone A Pay Range $188,700—$222,000 USD Zone B includes the following locations: California - outside of San Francisco Bay Area Metro Denver / Boulder - Colorado Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia Metro Boston / Cambridge - Massachusetts and New Hampshire Metro Austin - Texas Metro Seattle - Washington Zone B Pay Range $173,000—$203,500 USD Zone C includes all other locations not listed above, including: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia Zone C Pay Range $157,300—$185,000 USD Compensation & Benefits Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience. Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k). Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here .

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Head of Field and Partner Marketing
Full TimeFully RemoteDirector$275,400 - $372,600 / Year
goarchitecturedigital marketingcrmsalesb2b sales+2

Role Description Dropbox is hiring a Head of Field & Partner Marketing to lead our global field and partner marketing organization and drive pipeline growth across our Sales-Led Growth (SLG) business and strategic partner ecosystem. This executive Go-To-Market (GTM) leader will own the regional marketing strategy, account-based execution, mid-to-bottom funnel demand engines, and partner marketing required to scale business-to-business revenue globally. While our PLG team focuses on the frictionless, self-serve transactional customer lifecycle, this leader owns the end-to-end marketing journey for sales-engaged and partner-led motions. This role requires an exceptional strategic operator who can orchestrate targeted account-based marketing (ABM) and regional demand generation alongside localized partner programs—including managing co-marketing initiatives with strategic AI technology ecosystems (ChatGPT, Claude, and Gemini) and supporting our distribution networks. Partnering closely with regional Sales and Channel leaders, this executive will oversee integrated campaigns, joint partner value propositions, content strategies, and comprehensive PLG to SLG customer lifecycle initiatives. Responsibilities SLG & Partner Pipeline Accountability: Own the strategic vision and performance metrics (creation, coverage, and acceleration) for both direct field pipeline and indirect partner-led business globally. Integrated Demand Generation: Lead the Integrated Marketing team to design and deploy highly optimized mid- and bottom-funnel acquisition campaigns that move prospects effectively through the sales pipeline. Content & Customer Campaigns: Oversee the upstream Campaigns team to deliver compelling content frameworks and high-impact customer marketing initiatives that drive post-sale engagement, adoption, brand advocacy, and net revenue retention (NRR). Partner Alliance & Co-Marketing: Develop and execute high-impact joint marketing programs with strategic AI and productivity ecosystem partners (including ChatGPT, Claude, Gemini). Build compelling value propositions that position Dropbox as the core content layer for modern workflows. Distribution & Channel Support: Oversee marketing strategies to and through Dropbox's distribution networks and cloud marketplaces to support our incremental channel revenue stream. Account-Based Marketing (ABM) Strategy: Build, scale, and institutionalize Dropbox's ABM framework. Define account selection, tiering, multi-channel orchestration, and tailored campaigns for high-value corporate and mid-market accounts. PLG-to-SLG Monetization: Partner closely with the PLG Digital Marketing and Product teams to identify accounts with high existing self-serve usage, triggering targeted field and partner campaigns to convert them into larger team or corporate agreements. Sales & Partner Architecture Interlock: Establish trusted partnerships with regional Sales VPs and the Alliance organization to align on territory strategies, partner incentives, target account lists, and quarterly outbound cadences. Experiential & Executive Engagement: Oversee the global portfolio of regional field events, proprietary customer advisory boards (CABs), executive roundtable programs, and major industry tech activations. Team Leadership & Org Design: Manage, mentor, and scale a multi-disciplinary, globally distributed team spanning four core functions: Integrated Marketing (mid/bottom funnel demand), Regional Field Marketing , Partner/Channel Marketing , and Campaigns (Content & Customer Marketing). Foster a high-performance culture tied directly to pipeline health and business outcomes. Requirements 10+ years of B2B marketing experience with increasing leadership responsibility spanning field marketing, partner/channel marketing, and demand generation. 5+ years of experience leading, scaling, and managing multi-disciplinary marketing teams, including direct oversight of demand generation, content/creative production, or customer marketing functions. Ecosystem & Tech Alliance Experience: Proven track record of managing joint marketing programs with major technology platforms, SaaS alliances, or AI ecosystems. Sales Alignment: Experience partnering directly with Sales VPs, directors, and external partner leadership in a multi-tiered GTM environment. B2B Funnel Mastery: Deep understanding of multi-month B2B sales cycles, buying committees, account progression, and revenue attribution models. Data-Driven Mindset: Strong analytical orientation with hands-on experience using pipeline metrics, win rates, funnel velocity, and ROI modeling to drive investment decisions. Preferred Qualifications Hybrid GTM Experience: Proven success working within a hybrid B2B model, specifically leveraging product-led metrics (PQLs, active usage) to fuel sales pipelines and partner co-selling. Global Scale: Experience supporting multi-region sales and partner organizations, with a strong ability to balance global consistency with local market nuances. MarTech/SalesTech Fluency: Familiarity with modern business tech stacks (PRM/Partner Relationship Management systems, CRM, MAP, and ABM/intent data platforms). AI & Cloud Market Fluency: Strong understanding of the modern AI landscape, developer tool ecosystems, and cloud productivity paradigms. Executive Presence: Exceptional communication and presentation skills, with the ability to confidently command attention and influence internal leadership and external clients/partners. Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: Awareness: Understand yourself and others. Judgment: Evaluate information and make decisions in complex situations. Adaptability: Learn, adjust, and stay effective through change. Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. Compensation US Zone 1 $275,400—$372,600 USD US Zone 2 $247,900—$335,300 USD US Zone 3 $220,300—$298,100 USD

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Call Center Supervisor
Datavant
DatavantUSA (Fully Remote)4 days ago
Full TimeFully RemoteSenior$57,000 - $67,000 / Year
logisticsprocess improvement

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. This position serves as a working supervisor with oversight and management of all call center associates and functions as they relate to maintaining quality of HealthPort services and continued profitability of the company. This position trains customer service associates and develops and implements policies and procedures to ensure customer satisfaction. You will: Plan, prepare, and devise work schedules, according to budget, call volume and production needs. Assess all aspects of the current customer service model for potential opportunities for service efficiencies and quality enhancements. Assist with appraising performance, addressing complaints and resolving problems Ensures each associate in call center has the skills and knowledge necessary to provide excellent consumer service. Manage difficult customer situations and solicit customer feedback for process improvement. Track incoming and outgoing calls in order to provide data to upper management, allowing for implementation of necessary changes. Develop short and long term strategies to improve morale. Monitor individual and department results to address potential productivity and customer concerns. Assist with development and implementation of other programs that benefit the organization and its customers. Communicate with management regarding creative concepts and objectives, which may benefit the company. What you will bring to the table: Must have at least 2 years supervisory or management experience in a call center or customer oriented environment, preferably with a mid to large customer service team. Experience with Microsoft Office Suite or similar tools Proven organizational skills Effective verbal, written and interpersonal communication skills Ability to work with others and be extremely team oriented Ability to sustain continuous pressure, withstand conflicting requirements Proficient time management, problem solving and analytical skills Must be able to work effectively in a fast paced environment Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers. Bachelor's degree or equivalent experience OR an Associate's degree and 4 years supervisory or management experience in a call center or customer oriented environment We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $57,000—$67,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here . Know Your Rights , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy .

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Junior Sales Development Representative
Full TimeFully RemoteJunior$70,173 - $91,661 / Year
gosalesb2b salesenterprise salesbusiness development

Eventbrite is disrupting a huge industry in desperate need of a shakeup. We're looking for a talented, driven and collaborative Business development manager to be the first point of contact for our sales efforts, generating demand and building a pipeline for our Account executives. A few examples of your responsibilities Support the B2B Sales Function. Joining a fast-moving team and helping us scale a world-class sales organization to its next level, you'll focus on executing and optimizing our sales processes, managing client relationships, and dricing measureable results in enterprise sales. Go after high-potential leads. Identify and cold-call on-target businesses to build a portfolio of respected, revenue-driving corporate clients. Learn the industry inside and out. Understand the incentives, pressure points, and decision-makers of your industry so you can build profitable relationships. Work closely with the product. Speak about it with clarity and confidence. Gather feedback from clients and share input to help shape future development. Follow the data. Keep a close eye on performance metrics to gauge impact and zero in on the highest-value opportunities. Stand out at every touchpoint. Deliver outstanding service that builds trust with every client interaction. What we look for Drive. You're extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar. Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter. Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You're reliable, honest, and transparent. Proficiency in English. You read, write, and speak proficiently in English. What we offer An exceptional opportunity for growth . We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. If you've got what it takes, you'll soon be playing an essential role in major projects. Incredibly talented, entrepreneurial teams. You'll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field. Competitive pay. Typically, we offer individuals with limited experience a base salary of $70,173 to $91,661 in the US, with an additional performance-based variable compensation component. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. For individuals who demonstrate exceptional capability, we may offer compensation that extends beyond the usual ranges to reflect their higher expected impact. Commitment & contract Permanent. Full-time. Location Fully remote. The selection process If you pass our screening, we'll invite you to a couple of interviews, designed to assess your motivation, ambitions, and how you approach unfamiliar problems. Interviews are a two-way conversation: a chance for us to get to know you, and for you to learn more about the company. So make the most of it—ask questions, dig into the way we work, and hear directly from the people you're going to meet. We set the bar high and won't extend an offer until we're convinced we've found the right candidate. This is why a job may stay open for months or be reposted several times. Studies suggest that women tend not to apply for a job if their CV isn't a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be awesome at it in time, go ahead and apply. ABOUT EVENTBRITE At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life. Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority. Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community. BENEFITS We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings' lifestyle. Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off). EQUAL OPPORTUNITY At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.

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