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About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery. This role is pivotal in ensuring a seamless and personalized customer experience. If you're achievement-oriented, thrive in goal-focused settings, and have exceptional relational skills, then you'll excel as a Lucid Sales Specialist.   Being a Sales Specialist at Lucid is a career-defining chance for those who are driven by the thrill of uncapped earning potential plus, have the stability of a guaranteed hourly wage . Dive into a role where your efforts are directly rewarded, where your sales talent shines in a dynamic and high-achieving environment.   Customer Engagement   • Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.   • Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions.   • Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why Lucid   • Customer Relationships: Build and nurture customer relationships to foster brand loyalty.   • CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement   • Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices.   • Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.   • Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles.   • Deliver an exceptional and memorable sales experience that you would personally want to have   Transaction Facilitation (Desking):   • Manage end to end transitions for Order to Delivery Management: Support customers with financing/leasing application and Monitor application status, submitted documents and vehicle readiness.   • Successful Delivery: Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products and ensuring the overall purchase and financing process is smooth.   • Handle registration and facilitation of payment due at signing   • Coordinate customer support with Lucid Financial Service and Delivery teams as required   • Assist with daily operations as needed   Communication & Presentation   • Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information.   • Maintain communication on a regular basis during waiting period before delivery date is scheduled   • Active Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers.   Qualifications   • 2+ years of relevant sales professional experience in commission-based environment, including building and managing a customer pipeline.   • Retail automotive sales and desking experience highly desired   • Availability to work flexible hours including weekends, evenings, and holidays in a retail environment   • Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience   • Proven track record of achieving individual sales goals.   • Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape   • Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise conveyance of information.   • Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge and adaptability.   • Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges.   • Keen understanding of automotive market dynamics, financial principles, and industry trends, enabling informed decision making for our customers.   • Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.   • Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking.   • Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.   • Passionate about electric vehicles and the premium vehicle market.   • Bachelor's degree or equivalent work experience preferred. High school or GED required.   • Ability to coordinate and facilitate customer test-drives.   • Ability to travel as needed for events   • Proficiency in English; knowledge of a secondary language is a plus.   • Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation.   • Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire   • Ability to obtain appropriate state DMV licensing, where applicable Compensation Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Earn a guaranteed base pay of $23/hr USD, giving you stable and predictable income from day one. Boost your earnings with uncapped commission, allowing you to earn as much as your performance drives. Enjoy bi‑weekly commission payouts, so you see the results of your work quickly and consistently. At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.   INDSD Compensation & Benefits:   Lucid offers a comprehensive and competitive  benefits package  including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.  Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.   Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.   Accessibility:  Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at  TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy:  By submitting your application, you understand and agree that your personal data will be processed in accordance with our  Candidate Privacy Notice .   To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.    

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. The Role As an IT Procurement Specialist at Lucid, you will support the sourcing and procurement of software, hardware, cloud services, and IT professional services. You will partner with IT, Engineering, Finance, Legal, and Information Security to translate business requirements into competitive sourcing events, negotiated agreements, and timely purchases. Your focus will be on optimizing total cost of ownership, coordinating renewals, supporting supplier relationships, and maintaining compliance with procurement policies. Success means measurable savings, timely contract execution, accurate procurement records, and reliable delivery of the technology and services our teams need.   What You'll Own IT Sourcing: Execute RFIs, RFPs, and RFQs for software, hardware, cloud services, and IT professional services, ensuring suppliers receive consistent requirements and proposals are evaluated against clear criteria. Commercial Negotiations: Analyze supplier proposals, benchmark pricing, and negotiate pricing and commercial terms in partnership with category leads and Legal to improve value and manage contractual risk. Contract and Renewal Management: Maintain a contract and renewal calendar, validate license and usage requirements with stakeholders, and coordinate approvals ahead of expiration and notice deadlines to avoid unnecessary spend and service interruptions. Procurement Execution: Coordinate supplier onboarding, purchase requisitions, purchase orders, and invoice issue resolution while maintaining accurate records and following procurement policies and approval requirements. Spend and Supplier Management: Track spend, savings, cost avoidance, and supplier commitments; identify consolidation and demand optimization opportunities; and coordinate resolution of supplier delivery and service issues. Cross-Functional Delivery: Partner with IT, Engineering, Finance, Legal, and Information Security to align scope, budgets, security reviews, and sourcing timelines, keeping stakeholders informed of status, risks, and required decisions.   What You Bring Required: 3+ years of experience in procurement, strategic sourcing, or purchasing, including IT software, hardware, cloud services, or professional services. Experience supporting competitive sourcing events, evaluating supplier proposals, and negotiating pricing and commercial terms in partnership with Legal and business stakeholders. Strong analytical skills, including proficiency in Excel for spend analysis, pricing comparisons, total cost of ownership evaluations, and savings tracking. Working knowledge of supplier onboarding, purchase requisitions, purchase orders, and contract renewals, with strong communication, attention to detail, and the ability to manage competing deadlines. Bachelor's degree in Business, Supply Chain Management, Finance, Information Technology, or a related field, or equivalent practical experience. Preferred: Experience with SaaS and enterprise software licensing, subscription renewals, usage-based pricing, and license optimization. Familiarity with procurement and ERP platforms such as SAP, Ariba, Coupa, or equivalent systems. Experience coordinating supplier security and privacy reviews and reviewing service-level agreements and statements of work with cross-functional partners. Experience in a fast-paced technology or manufacturing environment; procurement certification such as CPSM or CIPS is a plus.   This role is fully onsite at our Phoenix, Arizona site. Daily in-person presence is required.       At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Compensation & Benefits:   Lucid offers a comprehensive and competitive  benefits package  including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.  Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.   Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.   Accessibility:  Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at  TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy:  By submitting your application, you understand and agree that your personal data will be processed in accordance with our  Candidate Privacy Notice .   To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.    

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. About the Team   The Material Planning team plays a critical role in ensuring Lucid's manufacturing operations have the parts and materials needed to support serial production. This team partners closely with Purchasing, Logistics, Manufacturing, Supplier Quality, and a global supplier network to protect production continuity and improve supplier delivery performance. What makes this team unique is its direct connection to daily production execution, long-term supply readiness, and cross-functional decision-making across more than 200 Tier 1 suppliers and thousands of parts and components.   About the Role Lucid is seeking a Manager, Material Planning to lead the Material Planning team based at Lucid's manufacturing facility in Phoenix, AZ. This role reports to a senior supply chain or materials leadership manager and exists to ensure production build requirements are supported through strong material availability, supplier execution, and MRP discipline. The Manager will close gaps in supplier performance, material readiness, inventory accuracy, and cross-functional escalation management as Lucid continues to scale production. In the first 12 months, this leader will own improvements in On-Time, In-Full performance, supplier delivery metrics, team operating standards, and communication routines that give the business clear visibility to material risk. A strong candidate will gain the opportunity to lead material planning at the intersection of luxury electric vehicle production, global supply continuity, and high-volume manufacturing execution.   What You Own   Material Availability:  Lead the Material Planning team to ensure parts and materials required for serial production are available in full and on time.   MRP Execution:  Own MRP operating discipline and ensure Lucid's production build requirements are accurately communicated to a global supplier network.   Supplier Performance:  Drive supplier issue resolution and delivery recovery plans to improve On-Time, In-Full performance across critical materials.   Cross-Functional Alignment:  Partner with Purchasing, Logistics, Manufacturing, and Supplier Quality to resolve material constraints and protect production continuity.   Executive Visibility:  Use data to create clear, accurate communications that help leadership understand risk, progress, and required decisions.   Continuous Improvement:  Develop and implement projects that improve OTIF, reduce inventory levels, shorten lead times, and strengthen material planning processes.   Team Standards:  Build and develop a high-performing team with clear expectations, accountability, and a commitment to operational excellence.   What You Bring Requirements Bachelor's + 5+ years of relevant experience, or 9+ years of equivalent direct experience in a related field. 8 years of material planning experience in an automotive or high-volume manufacturing environment.   5 years of people leadership or management experience.   Deep understanding of MRP processes, supplier delivery management, and production material readiness.   Ability to read, write, speak, and understand English sufficiently to perform the essential duties of the position, including understanding work instructions, safety procedures, and job-related communications.   Preferred Qualifications   Bachelor's degree in supply chain, Engineering, Business, or a related field.   Experience with automotive manufacturing processes, PPAP, product launches, and quality principles.   Advanced proficiency in Excel, PowerPoint, Word, SAP, Microsoft Project, Smartsheet, or equivalent program management tools.   Strong analytical, communication, problem-solving, and supplier relationship management skills.   Experience developing supplier performance metrics and leading cross-functional improvement initiatives.   Physical Requirements   Ability to read, write, speak, and understand English sufficiently to perform the essential duties of the position, including understanding work instructions, safety procedures, and job-related communications. This role may require standing, walking, sitting, using a computer, attending meetings in office and production environments, and wearing required PPE when entering designated manufacturing areas.   Work Requirement   This role is fully onsite at Lucid's manufacturing facility in Casa Grande, AZ or Phoenix, AZ. Daily in-person presence is required.     At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Compensation & Benefits:   Lucid offers a comprehensive and competitive  benefits package  including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.  Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.   Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.   Accessibility:  Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at  TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy:  By submitting your application, you understand and agree that your personal data will be processed in accordance with our  Candidate Privacy Notice .   To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.    

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. The Head of Fleet & Used Cars, Europe is responsible for defining and executing Lucid's European fleet, remarketing, and used vehicle strategy, driving sustainable B2B growth, maximizing asset value, and delivering strong residual value performance. This senior leadership role owns the complete vehicle lifecycle, from fleet sales and deployment through de-fleet, refurbishment, Certified Pre-Owned (CPO), and remarketing. The role leads and develops the European Fleet & Used Cars team and works closely with Sales, Lucid Financial Services, Retail Operations, Finance, and external partners.   Key Responsibilities Fleet & Commercial Strategy Develop and execute the European fleet strategy across corporate, leasing, rental, and mobility channels. Define fleet products, pricing, finance programmes, and TCO propositions in collaboration with Sales, B2B, and Lucid Financial Services. Used Vehicles, CPO & Remarketing Lead the European used vehicle, CPO, and remarketing strategy. Optimize pricing, inventory, channel mix, and stock allocation to maximize residual values, profitability, and inventory turn. Develop and scale the Lucid Certified Used Car Programme across Europe. Residual Value & Commercial Performance Manage residual value performance through market intelligence, data analysis, and collaboration with financing and industry partners. Own key commercial KPIs including volume, margin, residual value, inventory turn, days-to-sell, and channel performance. Provide reporting and strategic recommendations to senior leadership. Vehicle Lifecycle & Operations Oversee the vehicle lifecycle from fleet deployment through de-fleet, refurbishment, logistics, and remarketing. Establish efficient processes and standards to minimize holding costs and maximize asset value. Partnerships & Channel Development Build strategic relationships with leasing companies, rental operators, corporate customers, auction partners, importers, and remarketing platforms. Lead commercial negotiations and support the expansion of Lucid's fleet and used vehicle programmes across Europe. Leadership & Customer Experience Lead, develop, and scale the European Fleet & Used Cars team and build strong commercial capabilities across the organization. Ensure fleet, used vehicle, and CPO programmes deliver a consistent premium customer and partner experience. Qualifications 10+ years of progressive automotive experience, with leadership experience across fleet, leasing, used vehicles, remarketing, or residual value management. Proven experience developing fleet and/or used vehicle strategies across multiple European markets. Strong knowledge of fleet/B2B channels, used vehicle operations, remarketing, de-fleet, CPO, and residual value management. Strong understanding of European automotive market dynamics, pricing, financing, and TCO. Experience managing relationships with leasing, rental, financial, remarketing, and other automotive partners. Strong commercial and financial acumen, with experience managing profitability and key business KPIs. Proven people leadership and cross-functional stakeholder management experience. Strategic, analytical, and results-oriented, with strong negotiation and communication skills. Fluent English; additional European languages are advantageous. Bachelor's degree preferred, or equivalent relevant professional experience. This is a Lucid office-based role in Amsterdam.   Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted. Compensation & Benefits:   Lucid offers a comprehensive and competitive  benefits package  including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.  Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.   Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.   Accessibility:  Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at  TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy:  By submitting your application, you understand and agree that your personal data will be processed in accordance with our  Candidate Privacy Notice .   To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.    

We are seeking a high-impact product leader to join us as Manager of Product and lead Frameworks within MongoDB's AI Builder Experience organization. In this role, you will champion bold execution, drive impactful growth outcomes, and prioritize our product strategy across MongoDB's AI framework integrations, developer SDKs, and cutting-edge application libraries.  As a first-line manager, you'll operate as a hands-on player-coach—leading a team of talented IC Product Managers while frequently diving into IC or staff-level work yourself to shape how MongoDB shows up in the frameworks builders use every day. You'll decide where to place the next bets, build partnerships across the AI ecosystem, and work closely with engineering, marketing, developer relations, and partners to make MongoDB the natural foundation agents run on. Your leadership in this role will be instrumental not just in maintaining, but in increasing and intensifying builders' love of MongoDB. We are looking to speak to candidates who are based in Dublin for our hybrid working model. What You'll Do Grow PMs into the best versions of themselves. Lead a high-performing team of IC Product Managers, coaching them on product craft, strategy execution, and career growth. Meet every PM where they are and build a culture of creativity and ownership in line with MongoDB's Core Values Act as a player-coach: guide day-to-day product judgment, while stepping in directly on the highest-priority product questions, toughest trade-offs, and sensitive stakeholder situations without taking ownership away from your team Build the operating engine that makes the team great. Set the product standards the team runs on with clear decision-making mechanisms, building a culture of rapid hypothesis testing and iterative experimentation so the team moves quickly, and everyone knows what matters most and why Set goals, track the right metrics, and drive outcomes. Builder tooling has a profound impact on activation, retention, and churn. Optimize the developer journey and reduce time-to-value for integrations. You'll build a strong partnership with product analytics to identify the right signals, formulate meaningful metrics, and use data to drive decisions Champion agentic development. Builders are using AI to write their code and build agent-native applications, and MongoDB is the data platform at the center of that shift. Make sure our framework integrations are purpose-built for the way agents actually work, with memory, state, and context as core capabilities. Bring real enthusiasm and a clear point of view on where agentic development is going, and set ambitious goals for the builder impact that follows Place smart, ambitious bets on where MongoDB shows up next. Shape a portfolio investment strategy that looks beyond adoption numbers to where the ecosystem is heading, balancing the integrations builders rely on today with rising frameworks and early bets that could define what comes next. Recommend where to build, where to partner, and where to step back and work with leadership and partner teams to land those calls Be a credible technical voice. You'll engage deeply with engineering on decisions involving client libraries, agentic workflows, and developer tooling. You won't write the code, but you'll need to understand it well enough to help the team make the right tradeoffs, communicate confidently with technical customers,  and be a strong advocate for the builders out there who are creating with MongoDB Win the trust of the ecosystem, inside and outside MongoDB. Frameworks is partnership work at its core. Build relationships with framework maintainers and AI platforms that trust MongoDB to ship quality and stay committed after launch. Align with the Partnerships team, product marketing, developer relations, and solutions architects so everyone backing a framework moves together What We're Looking For 7+ years of product management experience, including managing and developing IC Product Managers in a technical product organization A track record of growing PMs with different strengths and working styles, and adapting your coaching, performance conversations, and development plans for each of them Proven track record as a player-coach: managing direct reports while maintaining deep hands-on product, technical, and customer fluency You've raised the product bar for a team, with clear prioritization, sharp product decisions, and PMs who can explain the why behind their roadmap A data-driven approach to decisions, including partnering with product analytics to define the right metrics in order to connect builder tooling to activation, retention, and churn, even without a direct revenue line Experience with growth loops, experimentation frameworks, or PLG motions for developer tools Genuine passion for AI and developer experience. You are excited by how builders are working with AI and agents today, and you have a point of view on where agentic development is going Real-world experience building products for builders and developers, with a firsthand feel for their pain and what moves the needle Familiarity with builder-focused go-to-market, including messaging, positioning, and what it teams to market to a technical audience Deep technical credibility to engage confidently on DevEx, client libraries, distributed systems, and developer tooling (e.g., reviewing code and docs to evaluate how an integration's architecture handles patterns and how that impacts the builder experience) Experience building partnerships with external organizations, such as open source projects, platform companies, or technology partners, while ensuring that internal teams, like partnerships, product marketing, and developer relations, are appropriately engaged Equally effective in an executive review as in a working session with engineers, with experience getting great products built inside a company of meaningful scale Success Measures Within 30 days: Develop a deep understanding of the AI Builder Experience Frameworks portfolio: each integration, who uses it and what it takes to keep it healthy Dive deep into the full MongoDB tech stack, from core database to Atlas Build working relationships with your engineering, product marketing, and partner counterparts Get to know your team: understand their strengths, development goals, and where they need support Within 60 days: Put the team's operating engine in place, with clear prioritization and communication standards across the portfolio Evolve the existing portfolio strategy for the AI Builder Experience Frameworks portfolio that balances customer-driven investments with a proactive arm for emerging frameworks and trends Actively participate in hiring, performance conversations, and team development activities Within 90 days: Have the operating engine working, with PMs making clear product calls and stakeholders knowing what the team is building and why Turn the evolved portfolio strategy into a roadmap, and ship the first work that reflects meaningful improvements across the portfolio that demonstrably improve builder activation and satisfaction Be recognized as a cross-functional leader who engineering, marketing, and partners trust and want to work with Lead performance reviews and individual development plan updates with each PM on the team About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 3273598984

Serving as the EMEA anchor for MongoDB's Global Enterprise Technology (GET) team, this position acts as a primary technical DRI for enterprise user support, office technology, and regional incident escalation in the GMT/IST time zone. You hold end-to-end operational responsibility for delivering high-touch, reliable IT services—from onboarding hardware provisioning and daily ticket triage to AV room management and high-visibility regional event support. This role prioritizes proactive support over passive ticketing. By monitoring system health, verifying endpoint configurations, and identifying friction points early, you ensure business continuity for teams across the EMEA region. You combine strong technical diagnostics across macOS, Windows, identity, and SaaS tooling with hands-on AV expertise for Dublin meeting spaces, acting as a trusted partner to local leaders and cross-functional teams. The operational foundation of GET relies on intelligent automation, structured workflows, and data-informed decision-making. Routine health checks, diagnostics, and repetitive provisioning tasks are streamlined through intelligent tooling, freeing your focus for complex technical problem-solving, live event execution, and relationship building. In this environment, you are encouraged to leverage emerging AI productivity tools and automation scripts to continuously optimize service delivery. Success in this role requires technical versatility, disciplined execution in shared team queues, discreet handling of sensitive data, and clear communication across a globally distributed IT organization. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Key Responsibilities 1. Enterprise Support & Technical Ownership Queue Ownership: Ownership of the regional end-user support queue. Deliver rapid, high-quality resolution for macOS, Windows, identity, mobile, and SaaS software issues across the EMEA region Relationship Management: Partner closely with regional department heads, office administrators, and local stakeholders to maintain strong alignment between IT services and business needs Proactive Resolution: Monitor endpoint health and system alerts to remediate device, network, or security issues before they impact productivity SLA & Workflow Tracking: Keep structured ticket workflows updated with clear diagnostic notes, tracking work against key SLAs (MTTR, FTTR, and CSAT) 2. Lifecycle Management & Onboarding Hardware Provisioning: Manage procurement, device configuration, endpoint deployment, and asset tracking for laptops, mobile devices, and peripherals Onboarding Execution: Ensure new hires receive fully configured hardware and role-based application entitlements prior to their start date Offboarding & Asset Recovery: Execute secure, compliant offboarding workflows, ensuring timely hardware collection, account deprovisioning, and data destruction standards Confidentiality & Data Governance: Handle all employee data, sensitive operational context, and security entitlements in strict compliance with company confidentiality standards and NDA requirements 3. Global Handoffs & Incident Response Follow-the-Sun Operational Coverage: Participate in the global 24/7 handoff standard—APAC → EMEA → AMERICAS—passing overnight incidents, open risks, and active escalation threads at shift boundaries Escalation Coordination: Hand specialized infrastructure or security elements to L3/Engineering teams while retaining ownership of user-impacting regional threads On-Call Rotation: Participate in the regional after-hours or weekend incident rotation, applying quick diagnostic workarounds and escalating according to severity matrices 4. AV Systems, Office Infrastructure & Events Conference Room Maintenance: Maintain operational readiness for Dublin office Zoom Rooms, Teams rooms, microphones, displays, and control systems Event Support: Lead technical preparation and live support for EMEA All Hands, town halls, quarterly business reviews, and regional leadership meetings Network & Workplace Collaboration: Partner with Network/AV Engineering and Facilities teams to resolve physical office connectivity issues, room remediation, and hardware upgrades 5. Process Discipline & AI-Driven Efficiency Structured Ticket Hygiene: Maintain accurate ticket estimates, DRI tags, and clear definitions of done in Jira or similar enterprise service desk tooling Automation & Toil Reduction: Utilize AI agent-assist tools, virtual assistants, and workflow scripting (Python, PowerShell, or API integrations) to eliminate manual tasks Knowledge Management: Author and update internal technical runbooks and end-user self-service documentation in Confluence Success Measures & Expectations In this role, success is measured by concrete operational outcomes and your ability to scale regional IT support alongside enterprise growth: Service Excellence & SLA Rigor: Maintain a consistent track record of hitting target SLAs (≥95%) across regional queues with flat-to-up CSAT scores, shifting the operational ratio decisively from reactive ticket firefighting to proactive, automated issue resolution Day-One Readiness: Achieve 100% on-time hardware and identity provisioning for new hires across EMEA prior to day one, with zero role-based entitlement gaps and auditable asset tracking across all regional inventory Global Incident Discipline: Execute seamless follow-the-sun handoffs (APAC → EMEA → AMERICAS) and maintain zero unacknowledged critical incidents during regional on-call shifts, owning incident communication end-to-end Flawless Executive & Event Delivery: Deliver zero preventable AV or operational failures during regional All Hands, town halls, and executive QBRs through structured pre-flight checks and continuous conference room testing Operational Leverage: Deliver at least one measurable toil-reduction or automation initiative per quarter (leveraging scripts, API integrations, or AI tooling) that tangibly reduces repetitive operational overhead Requirements Required Qualifications Experience Level: 3+ years of experience in an IT Support or Systems Specialist role within a modern SaaS or tech enterprise environment Tooling Expertise: Strong hands-on experience administration tools including Okta, JAMF, Meraki, Confluence, Jira, and Slack Technical Troubleshooting: Demonstrated experience troubleshooting hardware, identity management (SSO/MFA), network connectivity, and cloud software applications AV & Event Operations: Proven capability in supporting meeting room AV infrastructures and live company events Automation & AI Integration: Experience working with workflow automation platforms, scripting tools (Python, PowerShell, or Bash), or AI agent-assist platforms Operational Flexibility: Flexibility to participate in an on-call rotation and occasional early morning / late evening coverage for global events or shift handoffs Nice to Have Certifications: Relevant industry certifications (Okta Administrator, Jamf Certified Tech, CompTIA Network+/Security+) Global Operations: Prior experience with enterprise follow-the-sun global handoff models Integrations & Development: Exposure to REST APIs for building custom IT service integrations About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 3273580373

The worldwide data management software market is massive (According to IDC, the data management software market is forecast to be $94 billion in 2023 growing to approximately $153 billion in 2027, representing a 13% compound annual growth rate). At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. MongoDB is seeking a Financial Analyst, AI & Emerging Products to grow our Product & Technology (P&T) FP&A team. You will be responsible for financial planning, forecasting, reporting, and partnering with the business to drive decision-making and resource planning. This Financial Analyst is expected to make significant contributions to the success of MongoDB by working with executives and team leaders to evaluate, plan, execute, and measure strategic business initiatives. This position requires an adaptable self-starter who is able to work comfortably and communicate clearly with stakeholders across the organization, progress tasks from start to finish, and enjoy working in a fast-paced, challenging environment. The working model for this role is flexible. This is a hybrid in-office/remote role based in our New York City office. Responsibilities: Business Partnering: Quickly establish positive relationships and become a trusted partner for your P&T stakeholders, allowing you to build a solid understanding of business drivers and ensuring alignment with overall company objectives Forecast Coordination & Modeling: Build and maintain detailed financial and operating models to support your stakeholders in all aspects of their budget including headcount planning and optimization Analyzing: Conduct ad-hoc analyses and build financial models to guide leaders toward efficient operating strategies, resource allocation, and investments in product initiatives Operational Effectiveness: Improve and scale business, operational, and financial processes understood by all important partners, including standardizing and automating reports and improving how we leverage internal systems Perform financial month-end close activities, including headcount reconciliations, accrual reviews, and budget vs. actuals analysis and reporting Partner with recruiting and HR partners to drive efficiencies in workforce planning and reporting for executives and their leaders Operate independently to prepare schedules and relevant analysis for each planning cycle and develops clear support for management review What You'll Need: Bachelor's Degree; finance, business or economics preferred 0-3 years experience in FP&A, and/or analytical, critical thinking, and quantitative skills Proficiency in financial modeling, Google Suite, and Microsoft Excel; financial planning tools (Pigment) are a plus  Ability to analyze data, draw conclusions, and develop actionable recommendations Confidence to forge strong relationships with business partners at all levels of the organization; prior business partnering experience preferred, within a tech company a plus  Drive for results and a sense of urgency with the capacity to multitask and prioritize Highly organized with rigorous attention to detail Excellent oral and written communication skills About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 3273600138 MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB's base salary range for this role in the U.S. is: $0.01 — $0.01 USD

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations: Singapore About the Department The Cloudflare APAC sales organisation operates as one integrated revenue system. Account Executives, Customer Engineers, Partner Account Managers, Business Development Representatives, Customer Experience Managers, Professional Services and Revenue Operations work as a continuous engine — winning, deploying, adopting, expanding, and scaling platform commitments across the full customer lifecycle. The system is supported by an AI-embedded operating model. The work itself, however, remains human. The role of every seller at Cloudflare is to bring critical thinking, judgment, and trust to customer relationships and outcomes. About This Role In this role, you will be responsible for driving significant growth by landing and expanding a portfolio of commercial accounts in the Philippines market . The ideal candidate possesses a strong blend of sales acumen and technical understanding, enabling them to engage effectively with both technical and non-technical buyers. As an Account Executive, you will drive revenue velocity by utilizing foundational sales data layers for accurate forecasting, proactive pipeline management, and consistently exceeding attainment targets. You are the kind of operator who uses AI as a force multiplier every day, cares more about customer outcomes than job boundaries, and demonstrates curiosity, judgment, and high agency. Role Responsibilities Own and execute a comprehensive territory plan to consistently achieve and exceed sales and revenue targets. Cultivate long-term strategic relationships with key accounts and partners. Lead executive-level transformation narratives that earn the right to be in the architecture conversation.   Leverage top partners as an extension of the sales team to co-sell alongside where they bring customer relationships, services capability, or procurement leverage. Drive regular forecast & pipeline cadences with top partners. Understand customer network architectures, the problems that Cloudflare can solve and effectively translate Cloudflare's solutions to drive successful platform sales, ensuring clients can secure and scale their own AI-driven workloads. Manage contract negotiations and structure platform-level commercial commitments (multi-year, multi-product, outcome-anchored) rather than point-product deals. Stay engaged through onboarding, adoption, and the first renewal. Partner with Customer Engineers, Professional Services on a deployment plan with milestones tied to measurable outcomes. Proactively build and manage a robust sales pipeline by leveraging internal tools, AI-assisted research and pipeline sources (BDR, Channel, Marketing). Maintain high standards in pipeline discipline, CRM hygiene and forecasting accuracy.  Required Experience Fluent in English and Tagalog to engage with customers in Philippines Bachelor's degree or equivalent work experience. Experience selling technology solutions in high-growth technology firms. Demonstrated track record of consistently meeting and exceeding multi-million dollar quota targets. Proficient in discovery, positioning, competitive selling, negotiation, closing, and multi-threaded land and expand strategies. Strong understanding of computer networking, cloud security technology, and how enterprise infrastructure adapts to automated data workflows. Exceptional interpersonal communication skills and value selling skills. Proficiency in modern sales software, customer data environments, and core systems (e.g., Salesforce, Tableau, G-suite). Thinks critically rather than reacting, exercises judgment under uncertainty, names risks honestly, shows genuine empathy for customers as people, can point to relationships built over time on trust, and demonstrates visible curiosity in how they prepare, sell, and learn. Willingness to actively engage with AI tools and experiment. Ability to travel as required. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations: Austin, Texas. You will be expected to work from our Austin office twice a week. About the Department The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. About the role Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's Zero Trust solutions with confidence. Responsibilities Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare's Zero Trust platform, including products like Access, Gateway, Cloudflare Tunnels, Cloudflare WAN and the Cloudflare One client (formerly known as Cloudflare WARP client). Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access. Communicating and working directly with the customers via phone, video conference (ie Zoom, Google Meet), chat and tickets in Salesforce Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings. Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use. Partner with Cloudflare's Product, Engineering, and Security teams to escalate and resolve advanced customer issues. Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs. Assist customers in identifying and responding to security incidents, leveraging Cloudflare's threat intelligence and security tools. Desirable Skills, Knowledge, and Experience Availability to work the weekend shift (Saturday & Sunday) You have a minimum of 3 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products. Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers. Strong customer service orientation and communication skills, both written and verbal. Ability to work independently and collaboratively in a fast-paced, dynamic environment. You have experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc). Hands-on experience with identity and access management (IdP, IAM, SCIM) systems, such as Okta, Microsoft Entra, Ping, etc. Strong knowledge of authentication protocols (SAML, OIDC) Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing. Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations. You have worked with PostgreSQL, MySQL, MS SQL or other database servers. Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field (or equivalent experience). This may also include specialized bootcamps.  Relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP. Experience with building projects on Cloudflare or using Cloudflare Products.   What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations: Austin, Texas. You will be expected to work from our Austin office twice a week. Schedule: This is a full-time role on a Tuesday-Saturday or Sunday-Thursday rotation with a firm start time of 11:00 AM Central Time to align with our global operations.  About the Department Cloudflare's Customer Support team helps customers resolve complex technical problems and build a better Internet. Within Developer Platform, we work with individual developers, startups, and enterprise engineering teams building production applications on Cloudflare. We bring together technical investigation, thoughtful customer communication, and close collaboration with Product and Engineering to resolve issues and improve the developer experience. About the role As a Technical Support Engineer on our Developer Platform team, you'll help developers build and run applications on Cloudflare Workers, Workers AI, Durable Objects, R2, D1, Workflows, Pages, Queues, and Workers KV. You'll investigate platform behavior, replicate reported issues in a test account, guide customers on enabling logs and tracing, and turn findings into clear, practical guidance. You'll also improve the scripts, documentation, and AI-assisted workflows that help the team solve problems consistently. This role combines hands-on troubleshooting, customer communication, and ownership across a rapidly evolving platform. Responsibilities Own technical support cases from initial investigation through resolution via email, chat, and phone, providing clear next steps, timely follow-up, and empathetic communication. Troubleshoot builds and deployments, runtime errors, resource limits, routing, and bindings to storage, databases, and external APIs. Replicate reported behavior in a sandbox environment, analyze platform logs and request telemetry, and guide customers on enabling observability and tracing to isolate root causes. Partner with Engineering on escalations with clear customer impact, reproduction steps, and diagnostic evidence, keeping customers informed through resolution. Define and update runbooks, AI skills, conversational journeys, and documentation to ensure automated workflows and customer guidance remain accurate and up to date. Use and improve diagnostic scripts, tools, and test examples that help customers and teammates troubleshoot faster. Prioritize concurrent cases by customer impact, provide clear handoffs across time zones, and help identify and communicate recurring issues or incidents. Collaborate with teammates, Product, and Engineering to report reproducible bugs, validate fixes, and improve product reliability and support workflows. Desirable Skills, Knowledge, and Experience 3-5 years of experience in technical customer support, developer support, or a similar role troubleshooting web applications, cloud services, or APIs. Ability to write or modify small scripts in JavaScript, Python, Bash, or a similar language to reproduce issues and inspect API behavior. Excellent written and verbal communication: explain complex findings clearly, ask focused questions, set realistic expectations, and guide customers with different levels of technical expertise. A structured troubleshooting approach: isolate variables, compare environments, and interpret logs, stack traces, and error messages to pinpoint root causes. Strong understanding of HTTP(S), DNS, SSL/TLS, caching, and how web requests flow between clients, edge networks, and origin servers. Familiarity with REST APIs, JSON, authentication headers, and basic SQL queries when investigating application or data issues. Experience supporting or deploying cloud-hosted web applications, including environment configuration, build logs, and runtime errors. Comfort working in Linux or Unix-like environments with command-line tools such as curl, dig, openssl, and Git, as well as browser developer tools. Curiosity, independent learning, and sound judgment when prioritizing cases, collaborating with teammates, and verifying outputs from AI tools and documentation.   What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations Beijing, China About the Role This role will be cover customers in East China remotely, with regular travel to the territory as needed. The Cloudflare APAC sales organisation operates as one integrated revenue system. Account Executives, Customer Engineers, Partner Account Managers, Business Development Representatives, Customer Experience Managers, Professional Services and Revenue Operations work as a continuous engine — winning, deploying, adopting, expanding, and scaling platform commitments across the full customer lifecycle. The system is supported by an AI-embedded operating model. The work itself, however, remains human. The role of every seller at Cloudflare is to bring critical thinking, judgment, and trust to customer relationships and outcomes. In this role, you will be responsible for driving significant growth by landing and expanding a portfolio of assigned customers in your assigned territory. The ideal candidate possesses a strong blend of sales acumen and technical understanding, enabling them to engage effectively with both technical and non-technical buyers. As an Account Executive, you will drive revenue velocity by utilizing foundational sales data layers for accurate forecasting, proactive pipeline management, and consistently exceeding attainment targets. You are the kind of operator who uses AI as a force multiplier every day, cares more about customer outcomes than job boundaries, and demonstrates curiosity, judgment, and high agency. Responsibilities Own and execute a comprehensive territory plan to consistently achieve and exceed sales and revenue targets. Cultivate long-term strategic relationships with key accounts and partners. Lead executive-level transformation narratives that earn the right to be in the architecture conversation. Leverage top partners as an extension of the sales team to co-sell alongside where they bring customer relationships, services capability, or procurement leverage. Drive regular forecast & pipeline cadences with top partners. Understand customer network architectures, the problems that Cloudflare can solve and effectively translate Cloudflare's solutions to drive successful platform sales, ensuring clients can secure and scale their own AI-driven workloads. Manage contract negotiations and structure platform-level commercial commitments (multi-year, multi-product, outcome-anchored) rather than point-product deals. Stay engaged through onboarding, adoption, and the first renewal. Partner with Customer Engineers, Professional Services on a deployment plan with milestones tied to measurable outcomes. Proactively build and manage a robust sales pipeline by leveraging internal tools, AI-assisted research and pipeline sources (BDR, Channel, Marketing). Maintain high standards in pipeline discipline, CRM hygiene and forecasting accuracy. Desirable Skills, Knowledge, and Experience Bachelor's degree or equivalent work experience. Experience selling technology solutions in high-growth technology firms. Demonstrated track record of consistently meeting and exceeding multi-million dollar quota targets. Proficient in discovery, positioning, competitive selling, negotiation, closing, and multi-threaded land and expand strategies. Strong understanding of computer networking, cloud security technology, and how enterprise infrastructure adapts to automated data workflows. Exceptional interpersonal communication skills and value selling skills. Proficiency in modern sales software, customer data environments, and core systems (e.g., Salesforce, Tableau, G-suite). Thinks critically rather than reacting, exercises judgment under uncertainty, names risks honestly, shows genuine empathy for customers as people, can point to relationships built over time on trust, and demonstrates visible curiosity in how they prepare, sell, and learn. Willingness to actively engage with AI tools and experiment. Ability to travel as required. Cultural fluency for assigned markets; language proficiency where required. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations: Lisbon, Portugal or London, UK About the Role  Cloudflare built its reputation helping build a better Internet, defending millions of sites, giving away SSL and DDoS mitigation when the industry charged premium prices. In an acceleratingly dangerous world, the scope of that mission has changed. We are becoming something more: critical infrastructure. Banks run their payment rails on us. Governments run public services on us. Media companies depend on us during live events. Health systems depend on us to provide care. Reliability for these customers is no longer a feature of our product. It is a mission. Serving that customer base demands a different operating model. Traditional support organizations route tickets. Traditional engineering organizations ship features. Neither alone is enough when the stakes are this high. We are pivoting to something different: a customer-facing engineering organization, directly engaged with our customers at scale. This is work a central dev team cannot do from the inside of the network. The Customer Reliability Engineering function is the spine of that pivot. CRE is SRE applied outward, the same engineering discipline, applied to the reliability of the systems our customers run on Cloudflare. You are the engineer who owns the problems that matter most to the customers who matter most, and you contribute directly to our products and tooling, in partnership with Product Engineering, to hold that standard across the entire customer base. The Role CRE is a rapid response team and a proactive engineering team. You fix things at the edge as they come up, and you help build the product capabilities that identify customer issues before they become a crisis. Both modes are equally core. Rapid response. When a customer issue surfaces that is high-severity, cross-layer and complex, you are the engineer who answers. You reproduce the defect, isolate the root cause across Cloudflare's infrastructure and the customer's stack, drive the fix with Product Engineering, and confirm resolution. You hold on-call for high-severity incidents as part of a global shift rotation. Proactive engineering. When no fire is burning, you work with Product Engineering and our platform teams to build the capabilities that make the next fire cheaper or unnecessary: telemetry pipelines that correlate signals across the customer base, detectors that fire before a human notices, diagnostic tooling that scales across hundreds of customers, automation that reduces toil for Customer Support. Every incident you carry generates engineering output that reduces the cost of recurrence. The work compounds. Cloudflare is building CRE as an AI-native function. You will work with and help build agents and tooling that pre-diagnose incidents, surface relevant logs and configuration, and propose fixes with cited evidence. Engineers who ship AI-assisted diagnostics are the ones defining this discipline. What You Might Work On Rapid response: Own a Sev-1 incident where a large financial services customer sees asymmetric latency from a single POP. Trace it through BGP routing and identify transit provider policy change that is required to resolve. Diagnose a recurring WebSocket disconnect a media customer has been experiencing across multiple release cycles. Isolate it to a specific interaction between a Cloudflare service release and the customer's connection lifecycle. Drive the fix with the owning engineering team. Partner with a government customer's SRE team during an active DDoS event. Help them shape their Magic Transit and WAF configuration in real time. Proactive engineering: Build, with Product Engineering, a distributed tracing capability that correlates Cloudflare edge signals with customer origin metrics so a single query tells the story of a failing request end-to-end. Ship a detector for a class of WAF false positives silently degrading several customers. Get it into production before the next renewal cycle. Prototype an AI agent that takes a new customer case, pulls relevant logs and config, and proposes a root cause with linked evidence. Deploy it internally. Measure whether it makes engineers faster. Iterate. Responsibilities Rapid incident response and root cause analysis. Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution. Lead deep-dive debugging across the full stack: edge, network, DNS, transport, APIs, application, customer-side configuration. Reproduce defects, validate fixes with Engineering, and confirm customer-side resolution. Produce postmortems other engineers rely on. Hold on-call for high-severity incidents as part of a global rotation that includes weekends. Proactive reliability engineering. Analyze support and telemetry signals across the customer base to find systemic risks before they become incidents. Contribute monitoring, detection, and diagnostic capability to the core product and the engineering systems that give Customer Support early visibility into customer-affecting issues. Define customer-facing reliability metrics (error rates, resolution times, repeat-contact rates) and drive measurable improvement. Write automation that reduces mean-time-to-detect and mean-time-to-resolve. Cross-functional partnership. Manage the technical escalation lifecycle with clear ownership and timely communication. Partner with Product Engineering to drive fixes, workarounds, and configuration changes that address underlying gaps. Represent the customer reliability perspective in engineering syncs, incident reviews, and post-mortem processes. Technical leadership and enablement. Raise the technical floor of Customer Support through pair-debugging, structured knowledge transfer, and shared tooling. Document diagnostic procedures and resolution patterns in runbooks, internal knowledge bases, and AI skills. Share insights from customer-facing incidents to improve product documentation and operational readiness. Product and platform depth. Maintain deep, current expertise across Cloudflare's product portfolio: edge networking, DNS, CDN, WAF, DDoS mitigation, Zero Trust, Workers, and our developer platform. Anticipate customer impact from new releases and architecture changes. Serve as a go-to subject-matter expert in one or more domains. Requirements Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, systems engineering, or a comparable deeply technical support / operations role, with at least 2 years in customer-facing environments. Strong foundation in networking and security: TCP/IP fundamentals: OSI model, IPv4/IPv6 addressing, subnetting, routing, switching. Core protocols: DNS, HTTP/S, TLS/SSL, SMTP, SNMP, NTP. Routing protocols: BGP, OSPF, including path selection and route propagation. Firewall concepts: stateful/stateless inspection, rule sets, NAT, ACLs. VPN and encryption: IPSec, SSL/TLS tunnels, GRE. Zero Trust architecture, network segmentation, modern security models. Proficiency with observability and diagnostic tooling: packet capture and analysis (Wireshark, tcpdump), log aggregation (Kibana, Elasticsearch), metrics dashboards (Grafana), distributed tracing. Strong scripting and automation skills (Bash, Python) with a track record of shipping tooling that improves reliability and reduces toil. Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices. Excellent written and verbal communication. Able to convey complex technical information clearly to engineers, leadership, and customers. Comfort owning ambiguous, cross-layer problems. Composure under pressure during high-severity incidents. Desired Skills & Experience SRE, DevOps, or platform engineering experience with direct customer-facing accountability. Deep expertise at both L3/L4 (network infrastructure) and L7 (application protocols, DNS, HTTP, WebSocket). Expert-level proficiency with Linux command-line tools: curl, dig, git, traceroute, mtr, strace, ss. Data-at-scale analysis using SQL, PromQL, or equivalent. Familiarity with CI/CD pipelines, infrastructure-as-code (Terraform, Pulumi), and container orchestration (Kubernetes, Docker). Track record of building internal tooling or diagnostic utilities that measurably improved team efficiency. Demonstrated technical leadership: mentoring engineers, driving cross-team initiatives, influencing outcomes without direct authority. Experience applying AI/ML to production engineering or operational workflows. Comfort engaging directly with enterprise customer engineering teams, including on calls during incidents. Bonus Points Active Cloudflare user who understands the platform as a practitioner. Hands-on experience with Workers, Pages, R2, D1, or other developer platform services. Cloud networking and security experience across AWS, Azure, or GCP. Web programming (HTML, JavaScript) and regular expressions. Chaos engineering or formal reliability frameworks (e.g., Google SRE principles). Managing or configuring non-HTTP services: email, DNS authoritative/recursive, FTP, SSH. Compensation ● For Portugal based hires: Estimated annual salary is between € 61,000 - 84,000 The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements. Equity This role is eligible to participate in Cloudflare's equity plan. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.