Find Your Dream Career

Datadog is looking for an experienced Senior Field Marketing Manager - Public Sector to own marketing strategy and execution for our U.S. Federal and Defense business. In this role, you will build and run an integrated, multi-channel field marketing program across Federal Civilian agencies, Federal Systems Integrators, the Department of War (DoW/DoD), and the Defense Industrial Base.  This will span mission-focused events, executive briefings, account-based programs, and digital campaigns, in close partnership with Public Sector sales leadership. The role is a full-funnel mandate with the latitude to prioritize the programs that move pipeline in a market where the buying cycle, the procurement path, and the compliance bar all look different from commercial tech. Datadog for Government operates in a FedRAMP High-certified, AWS GovCloud (US) environment, with work underway toward DoD Impact Level 5. You will be the marketer who translates that platform and compliance story into mission language for program offices, CIOs, and the integrators who build for them. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Set the strategy for, and execute, the integrated Federal and Defense field marketing plan — aligned to Public Sector sales priorities, target agencies and programs, and pipeline goals. You will propose the pipeline target for this segment, not just deliver against one handed to you. Build segment-specific program tracks for Federal Civilian, Federal Systems Integrator, DoW/DoD, and Defense Industrial Base audiences, recognizing that each buys on a different cycle and responds to different proof. Own Datadog's presence across the federal event calendar, from large-scale defense and civilian conferences to service association events, agency industry days, virtual events, and targeted executive gatherings. Build the program formats that move federal buyers through the funnel — executive briefings, technical workshops, roundtables, and webinars — owning Federal and Defense field marketing budget, audience strategy, target account recruitment, and follow-through. Work with Product Marketing to shape Federal-specific messaging and content: FedRAMP High, IL5 progress, data residency, U.S.-persons operations, continuous ATO, zero trust, and the compliance frameworks (NIST 800-53, CMMC, DISA STIGs) your audience is actually measured against. Partner with Demand Generation on campaign strategy and execution. Adapt nurture tracks and email motions for a federal audience, manage lead flow and follow-up SLAs with sales, and tune programs based on funnel performance You bring the market context that makes a central campaign land with the audience, and you own stage-over-stage conversion for the segment. Raise the bar for the wider field marketing team — mentor less experienced marketers, and bring federal market expertise back into how the broader org plans. Who You Are: 6+ years of field marketing experience in B2B SaaS, including 4+ years marketing to the U.S. Federal government, with a demonstrated track record of driving pipeline for a public sector segment or business unit. Direct experience with Defense buyers — DoW/DoD services and combatant commands, or the Federal Systems Integrator and Defense Industrial Base firms that serve them. Fluent in the federal buying cycle: appropriations and fiscal-year dynamics, contract vehicles (GSA, SEWP, CIO-SP, GWACs), the role of resellers and integrators, and how an ATO actually gets granted. Proven experience planning and executing large-scale federal events, executive forums, and sponsored trade shows. Comfortable with the technical subject matter — observability, cloud, DevSecOps, or cybersecurity — and tune messaging that holds up with a technical federal audience. Experience with account-based marketing against named agencies and programs. Experience owning a program budget and reporting against a pipeline number you are accountable for. Excellent written and verbal communication with strong executive presence, and a track record of influencing sales leadership and driving alignment across marketing functions. A self-starter who makes confident decisions without a playbook in front of you, and who is comfortable being handed an ambiguous goal and coming back with the plan. Hands-on with Salesforce, marketing automation, ABM platforms, and attribution tooling. U.S. citizenship required. Based in or willing to relocate to the Washington, D.C. metro area, with willingness to travel roughly 40% for events. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits & Growth: Generous and competitive benefits package New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities Employee-focused best in class onboarding Internal mentor and cross-departmental buddy program Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.   #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $124,000 — $165,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

As a Regional Manager, Sales Engineering, you will lead a team of Sales Engineers and frontline leaders, driving technical execution, operational excellence, and team development across your region. You'll act as a force multiplier by owning team performance, shaping execution standards, and partnering closely with Sales leadership to influence strategy, improve outcomes, and scale impact beyond individual deals. What You'll Do: Lead, coach, and develop a team of Sales Engineers, driving performance, engagement, and long-term career growth through regular feedback and structured development Partner confidently with senior Sales leadership on regional strategy, multi-quarter planning, annual capacity planning, and forecast alignment operating 2-3 quarters ahead to anticipate resourcing needs and business priorities Own in-field execution at a regional level by taking an executive presence role in strategic and high-impact opportunities and providing senior-level stakeholder alignment and technical credibility alongside your team  Oversee consistent, high-quality delivery across technical sales cycles in the region, including evaluations, customer engagements, and deal progression Hire and onboard top talent across ICs and manager-level roles, building a high-performing team and accelerating ramp through structured onboarding and enablement Manage regional operations including resource allocation, utilization, KPI tracking, productivity, and skills development to ensure effective coverage across the territory c cross-functionally with Sales, Product, Marketing, Enablement, and Support at a senior level to align on regional strategy, GTM execution, and customer experience Drive operational excellence across the region by improving processes, maintaining data quality, scaling evaluation frameworks, and contributing to initiatives that improve team effectiveness and business impact Who You Are:  3+ years of experience leading Sales Engineers and/or frontline leaders in a customer-facing technical organization with proven ability to manage team performance, develop team members, and scale high-performing teams  7+ years of experience in Sales Engineering, Solutions Engineering, or a technical customer-facing role Proven ability to partner with senior Sales leadership on regional strategy, long-range planning, and forecast alignment as a strategic peer Ability to operate at both strategic and operational levels, balancing multi-quarter planning with day to day team execution and priorities  Strong cross-functional collaborator with the ability to influence across teams and at senior levels Background in public cloud (AWS, Azure, GCP), Kubernetes, APM/tracing, security, developer experience, observability Demonstrated capability of utilizing AI tooling and scaling it  Growth mindset of embracing change and being curious  Willingness to travel as needed to support customer engagements Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.   Benefits and Growth:   Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks  Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $150,000 — $200,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

The Agent Data Plane team is building the next foundation for the Datadog Agent: a new Rust-based platform for the telemetry pipelines (logs, metrics, traces, checks, and more) that run on our customers' infrastructure. Designed for performance, a small and predictable resource footprint, and resiliency, Agent Data Plane will take over the Agent's existing Go-based data pipelines. See a recent episode of Datadog On to hear more about the origins of this project from its technical lead: Datadog On: Return of Rust .   As the team's first dedicated Engineering Manager, you'll guide a team of five engineers, partner closely with the project's technical lead, and help other Agent teams build their pipelines on the platform. Your work will lower the cost customers pay to run the Agent, reduce Datadog's own infrastructure costs, and make the Agent's performance and reliability a lasting competitive advantage. This is also a very public evolution of the Agent's architecture: the codebase is open source, and the work lends itself to technical blog posts and conference talks. As the Agent organization grows, you'll have the opportunity to take on broader scope and grow into the next level of engineering management.   At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.   What You'll Do: Lead, mentor, and grow a team of five engineers across Madrid and the US, ranging from early-career to senior, helping each of them build their impact and career Own planning and delivery for Agent Data Plane, including the phased migration of the Datadog Agent's data pipelines from Go to Rust Build strong relationships with the teams that own the logs, metrics, traces, and checks pipelines built on Agent Data Plane, as well as the APM Agent team, aligning priorities and working through competing requests Evolve Agent Data Plane into a true platform that other teams can build on with minimal support, while staying consistent with the project's architecture and goals Partner with the technical lead and senior engineers on design decisions, bringing your own technical judgment to performance, resource usage, and reliability tradeoffs Represent the team in cross-team and technical discussions, and help shape the team's new on-call rotation   Who You Are: You have 2+ years of experience managing software engineering teams You have a strong individual contributor background (typically 5+ years) and the technical depth to earn the trust of senior engineers, including those who know more about the details than you do You have 2+ years of hands-on systems programming experience in a language such as Rust, C++, Go, or C You've owned systems that other teams or customers depend on, and you've guided your team through incidents when things broke You've led a team through a significant migration or the replacement of widely used technology, communicating clearly with the teams affected   Nice to Have: Experience with Rust Experience building software that runs on customer infrastructure, such as agents or collectors, rather than internal services Experience on a platform team whose work other teams build on Experience with open source software, such as working with external contributors and maintaining public repositories   Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.   Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits   Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

This role supports Datadog's immigration and employee mobility programs across the Americas, helping employees and new hires navigate immigration processes, work authorization requirements, and relocations. You'll partner with employees, Recruiting, People teams, Legal, and external providers to deliver consistent, compliant, and employee-focused support. You'll also maintain accurate program data, coordinate time-sensitive cases, and identify opportunities to improve operational efficiency. As our programs evolve, you'll have opportunities to strengthen processes, improve the employee experience, and contribute to scalable immigration and mobility operations.   At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.   What You'll Do: Manage day-to-day immigration processes across the Americas, partnering with employees, candidates, internal stakeholders, and external counsel to coordinate employment-based immigration cases, work authorization, renewals, and filings. Coordinate U.S. immigration programs, including H-1B cap submissions, F-1, TN, E-3, O-1, J-1, permanent residence, and related processes, while supporting I-9 reverification and immigration compliance requirements. Manage domestic and international relocation programs for new hires and internal transfers, coordinating vendors, employee communications, eligibility, cost estimates, and policy exceptions. Partner with Recruiting, Legal, Payroll, Tax, Finance, Benefits, and People teams to address immigration and relocation requirements, resolve escalations, and support employees throughout their mobility experience. Maintain accurate immigration and mobility records in Workday, monitor critical deadlines, conduct data audits, and develop reporting to track program activity, costs, compliance, and operational effectiveness. Collaborate with external providers and internal stakeholders to monitor regulatory developments, maintain process documentation, and identify opportunities to simplify, automate, and scale immigration and mobility programs.   Who You Are: You have at least six years of relevant experience in Human Resources, People Operations, immigration, global mobility, or a related field, including at least two years directly managing employment-based immigration processes. You have hands-on experience supporting immigration and employee relocation programs, with strong working knowledge of U.S. employment-based immigration processes, including H-1B, F-1, TN, E-3, O-1, J-1, and permanent residence. You understand the operational, tax, payroll, and compliance considerations associated with domestic and international employee relocations. You have experience partnering with immigration counsel, relocation providers, and cross-functional teams to manage cases, resolve issues, and deliver a supportive employee experience. You communicate complex processes clearly, manage competing priorities with sound judgment, and maintain accurate, confidential records while navigating time-sensitive requirements. You use data to monitor program performance and recommend improvements, with experience supporting immigration or mobility processes in Latin America considered a plus.   Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply.   Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks   Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.     #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $139,000 — $185,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Our Enterprise Sales Executives target and close new business with Datadog's largest, most strategic customers and prospects. In this role you'll be focused on uncovering the pain points organizations face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.  What You'll Do: Prospect into large Fortune 1000 companies while running an efficient sales process Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of customer's business Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI Handle existing customer expectations while expanding reach and depth into assigned territory Demonstrate resourcefulness when faced with challenges that defy easy solution Have intuitive sense of necessary steps to close business and gain customer validation Identify robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are:  Someone with 3+ years closing experience (mix of field selling within mid-market or enterprise) Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+ Able to demonstrate methodology to prospect and build pipeline on your own Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred) Experienced in selling into large Fortune 1000 companies with the ability to win new logos Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth:  High income earning opportunities based on self performance New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing  Sales training in MEDDIC and Command of the Message  Intra-departmental mentor and buddy program for in-house networking  An inclusive company culture, opportunity to join our Community Guilds Generous and competitive medical benefits package Retirement savings match Pet adoption and insurance program Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $98,000 — $130,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, our mission is to create a world where anyone can belong anywhere. We use Machine Learning extensively to create a more connected, empowered, and safer global community and enable an intelligent & worry-free travel experience. The Difference You Will Make: In this role, you'll help us build a suite of tools which together form the foundation with which ML & AI is created at Airbnb. You will contribute to creating a scalable shared platform that accelerates the pace of Machine Learning design & development and the deployment of impactful, high-quality ML use cases company-wide. You'll also join us in creating the GenAI infrastructure that will make AI the center of our business . A Typical Day:  Build scalable GenAI infrastructure to support the fast evolving needs of Airbnb teams using foundational language / vision models to power next-gen product experiences Drive expansions of our ML platform to improve the productivity of 200+ ML Engineers & Data Scientists who rely on us Create solid data foundations to power the data-driven product features (e.g. Categories ) that are at the center of Airbnb's product roadmap by creating scalable human & AI Labeling infrastructure Use OSS technologies such as Ray, MLFlow, Tensorflow, PyTorch, LangChain, Airflow, Spark, Docker, Kubernetes, Jupyterhub, etc. Work side-by-side with customer teams including Customer Support, Search Relevance, Trust & Safety to deliver high-impact product wins Your Expertise: 9+ years of industry experience (and/or relevant academic experience) Solid understanding of engineering and infrastructure best practices Strong coding skills in Python/Java or equivalent Strong Experience and knowledge of distributed systems Industry experience building end-to-end Machine Learning Platforms is a plus Experience developing and productionizing machine learning models is a plus Experience with Kubernetes, Spark, Docker, Airflow is a plus Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $212,000 — $265,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Experimentation team's mission is to provide an insightful, reliable and easy to use experimentation platform (A/B testing and feature rollout) for customers across the company. Thousands of experiments run on our platform each year. Our team is multidisciplinary, owning a vertical stack that includes UIs for setting up and analyzing experiments, data pipelines and libraries for calculating results, and the clients and services that deliver feature flags, product configuration and experiment assignment to applications. You will work closely with data science partners, engineers across infrastructure teams, and the product engineers who use our tools every day. The Difference You Will Make You will co-own the client libraries and services that thousands of Airbnb engineers use to roll out features and run experiments, primarily on the JVM, alongside the engineer who owns them today. You will help consolidate our feature flag and product configuration systems onto a single platform and make it easy and safe to set up flags, configuration and experiments in code. Success looks like clients that are fast, reliable and easy to adopt, large cross-team migrations that finish on schedule without breaking consumers, and new assignment capabilities that meet Airbnb's needs. A Typical Day Build and extend the capabilities of our experimentation, feature flagging and product configuration clients and the services behind them. Design and lead cross-team migrations: evolving client APIs, deprecating old ones, and moving consuming services over safely. Improve the testability, performance and reliability of client libraries that are widely deployed and tightly interconnected. Build new allocation and targeting capabilities in partnership with data science, such as holdouts and mutually exclusive experiments, with attention to statistical pitfalls. Use AI-assisted development to move faster on migrations, tests and refactors, and help the team set good practice for it. Participate in all phases of software development from design through implementation, testing and on-call, and work across the stack, including Python services, when the problem needs it. Your Expertise 5+ years in a hands-on software engineering role, shipping high-quality code to production. Strong experience in a JVM language (Java or Kotlin), building libraries or services that other developers depend on, with a deep understanding of OOP and API design, including backward compatibility and versioning. Experience driving changes across teams you do not own, such as migrations or deprecations with many consumers, and the communication skills and track record to lead projects that span teams. Hands-on fluency with AI-assisted development: you use coding agents and LLM tools day to day and know how to verify what they produce. Comfortable working in Python and other layers of the stack, or eager to. [Bonus] Experience with feature flagging or product configuration systems, experimentation platforms, or web and mobile clients. [Bonus] Experience with latency-sensitive, high-throughput client SDKs.   Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The Quality Lead for Global English supports the largest segment of Airbnb's Community Support partner network, the Global English Volume Tier. This lead oversees the day-to-day quality operation across multiple BPO partners, spanning Resolutions 1, 2, and 3, Dedicated Service Support, Services & Experiences, Dedicated Managed Host Support, and Review Integrity, across roughly 5,000+ GE-language agents globally. The Difference You Will Make: This is an execution and leadership role. The Quality Lead is responsible for making the quality program work on the ground: ensuring partner QA teams are calibrated and accountable, translating quality standards into partner behavior, surfacing performance trends early, and driving the actions that close gaps. This Lead will also mentor a group of Partner Quality Leads, who work directly with partners to manage and drive performance; this individual will also work directly with Quality Leaders across our different partners supporting Global English. This Lead will direct the focus and energy of these teams toward what matters, remove blockers, help address areas of opportunity, and hold the overall GE quality program to a consistent standard. A Typical Day:  GE Quality Program Execution Own the day-to-day execution of the GE quality program across all Volume Tier service lines (R1, R2, R3, DSS, S&E, DMHS, RIT) and all GE partner sites. Ensure weekly QA evaluation targets are met across all sites and service lines; monitor evaluation completeness, calibration accuracy, and coaching activity within the GE portfolio. Maintain the weekly QA performance reporting cadence, ensuring partner QA teams and Partner Operations Managers receive timely, accurate, and actionable quality data each week. Partner Network Governance & Accountability Hold GE partner QA teams accountable to the Performance Scorecard results: Agent Saturation Targets, Evaluation Completeness, Calibration Accuracy, Coaching Effectiveness, Actionable Insights. Maintain regular engagement with Partner Quality teams: weekly alignment cadences and alignment on monthly business reviews results and actions. Escalate partner performance gaps and establish documented action plans where warranted; escalation to the Sr. Leadership for situations that require escalation. Manage the New Site Onboarding process for any new GE partner sites that come online, ensuring they are calibrated to GE quality standards before they scale. Calibration & Alignment Conduct calibration sessions across GE partner sites; ensure calibration rigor, so that GE quality is being measured consistently regardless of partner or geography. Drive QA alignment across Quality and Delivery teams.  Insights, NPS Correlation & the AQS North Star Oversee NPS Detractor Analysis Insights, to identify drivers of dissatisfaction; work with Delivery, Training, and other stakeholders to address areas of opportunity.  Correlate quality results to operational outcomes and KPIs; place quality focus and emphasis accordingly, based on operational measures that require attention.  Ensure GE quality insights are integrated into the weekly partner performance narrative: when scores drop week-over-week, understand drivers and root cause; be able to explain in weekly reviews.  Cross-Functional Initiatives Partner with the GE Training team on critical initiatives, such as Training Flight Simulator and AirReady; Quality's role is to ensure training artifacts related to Quality are aligned to to our Lead With Hospitality framework. Participate as the GE quality voice in cross-functional working groups, where quality findings have direct implications for process or content change.  Surface patterns from GE evaluations that signal policy gaps, workflow failures, or product issues — not just agent-level coaching opportunities. When the same investigation error appears across three different partner sites in the same week, that is a systemic issue that belongs in OneTrack, not a coaching note. Reporting & Operational Cadences Own the GE contribution to the global Quality reporting framework: weekly KPI data by site and language (NPS, Reopen Rate, AQS, 0–60, Throughput) submitted accurately and on time as part of the automated reporting rollout, replacing the current manual slide validation process. Ensure GE partner sites are submitting their own KPI narratives with substance — not high-level summaries or incorrect figures. The QI Lead's job is to verify narrative quality, not just numbers; this role's job is to ensure that standard is held across all five partner networks. Maintain the GE calendar of quality touchpoints: weekly partner performance reviews, monthly calibration sessions, monthly partner business reviews, and quarterly COPC-style partner capability assessments — and ensure the QI Lead team is prepared and present for each. Your Expertise: 8+ years of experience in Community/Customer Support Quality, Operations, or a related field, with direct experience managing QA programs across BPO or partner networks. Bachelor's Degree, preferably in related field required. Demonstrated experience driving partner BPO accountability: running calibration sessions, managing partner QA scorecards, writing and executing improvement plans, and holding BPO QA managers to performance standards in a governance context. Working knowledge of COPC methodology; able to apply COPC evaluation standards, sampling requirements, and calibration governance in a live multi-partner operational environment. Strong analytical skills: able to read weekly QA performance data, diagnose root causes behind score movements (tenure mix, calibration drift, form changes, workflow updates), and translate that diagnosis into a clear narrative for Delivery and partner leadership. Experience with QA tooling platforms — Observe.AI, NICE QC, or equivalent — including form design, calibration management, and partner site onboarding. Excellent written and verbal communication; able to write a sharp partner performance email, run a productive calibration session across time zones, and present quality findings to senior Delivery stakeholders with confidence. Preferred Experience in a BPO or multi-site QA role, either in-house at a BPO or as a client-side quality manager managing multiple BPO partners simultaneously. Six Sigma Green Belt or equivalent structured problem-solving background. Background working with analytics teams on QA-to-NPS or QA-to-CSAT correlation analysis; experience using AQS (Ambassador Quality Score) or equivalent composite agent performance metrics. Familiarity with cross-functional quality improvement programs — investigation skills initiatives, coaching ambassador programs, agent messaging tone efforts — and experience coordinating quality's role in multi-team rollouts. Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. This role is for an existing vacancy within the organization.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $102,000 — $128,000 CAD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The Quality Lead for Global English supports the largest segment of Airbnb's Community Support partner network, the Global English Volume Tier. This lead oversees the day-to-day quality operation across multiple BPO partners, spanning Resolutions 1, 2, and 3, Dedicated Service Support, Services & Experiences, Dedicated Managed Host Support, and Review Integrity, across roughly 5,000+ GE-language agents globally. The Difference You Will Make: This is an execution and leadership role. The Quality Lead is responsible for making the quality program work on the ground: ensuring partner QA teams are calibrated and accountable, translating quality standards into partner behavior, surfacing performance trends early, and driving the actions that close gaps. This Lead will also mentor a group of Partner Quality Leads, who work directly with partners to manage and drive performance; this individual will also work directly with Quality Leaders across our different partners supporting Global English. This Lead will direct the focus and energy of these teams toward what matters, remove blockers, help address areas of opportunity, and hold the overall GE quality program to a consistent standard. A Typical Day:  GE Quality Program Execution Own the day-to-day execution of the GE quality program across all Volume Tier service lines (R1, R2, R3, DSS, S&E, DMHS, RIT) and all GE partner sites. Ensure weekly QA evaluation targets are met across all sites and service lines; monitor evaluation completeness, calibration accuracy, and coaching activity within the GE portfolio. Maintain the weekly QA performance reporting cadence, ensuring partner QA teams and Partner Operations Managers receive timely, accurate, and actionable quality data each week. Partner Network Governance & Accountability Hold GE partner QA teams accountable to the Performance Scorecard results: Agent Saturation Targets, Evaluation Completeness, Calibration Accuracy, Coaching Effectiveness, Actionable Insights. Maintain regular engagement with Partner Quality teams: weekly alignment cadences and alignment on monthly business reviews results and actions. Escalate partner performance gaps and establish documented action plans where warranted; escalation to the Sr. Leadership for situations that require escalation. Manage the New Site Onboarding process for any new GE partner sites that come online, ensuring they are calibrated to GE quality standards before they scale. Calibration & Alignment Conduct calibration sessions across GE partner sites; ensure calibration rigor, so that GE quality is being measured consistently regardless of partner or geography. Drive QA alignment across Quality and Delivery teams.  Insights, NPS Correlation & the AQS North Star Oversee NPS Detractor Analysis Insights, to identify drivers of dissatisfaction; work with Delivery, Training, and other stakeholders to address areas of opportunity.  Correlate quality results to operational outcomes and KPIs; place quality focus and emphasis accordingly, based on operational measures that require attention.  Ensure GE quality insights are integrated into the weekly partner performance narrative: when scores drop week-over-week, understand drivers and root cause; be able to explain in weekly reviews.  Cross-Functional Initiatives Partner with the GE Training team on critical initiatives, such as Training Flight Simulator and AirReady; Quality's role is to ensure training artifacts related to Quality are aligned to to our Lead With Hospitality framework. Participate as the GE quality voice in cross-functional working groups, where quality findings have direct implications for process or content change.  Surface patterns from GE evaluations that signal policy gaps, workflow failures, or product issues — not just agent-level coaching opportunities. When the same investigation error appears across three different partner sites in the same week, that is a systemic issue that belongs in OneTrack, not a coaching note. Reporting & Operational Cadences Own the GE contribution to the global Quality reporting framework: weekly KPI data by site and language (NPS, Reopen Rate, AQS, 0–60, Throughput) submitted accurately and on time as part of the automated reporting rollout, replacing the current manual slide validation process. Ensure GE partner sites are submitting their own KPI narratives with substance — not high-level summaries or incorrect figures. The QI Lead's job is to verify narrative quality, not just numbers; this role's job is to ensure that standard is held across all five partner networks. Maintain the GE calendar of quality touchpoints: weekly partner performance reviews, monthly calibration sessions, monthly partner business reviews, and quarterly COPC-style partner capability assessments — and ensure the QI Lead team is prepared and present for each. Your Expertise: 8+ years of experience in Community/Customer Support Quality, Operations, or a related field, with direct experience managing QA programs across BPO or partner networks. Bachelor's Degree, preferably in related field required. Demonstrated experience driving partner BPO accountability: running calibration sessions, managing partner QA scorecards, writing and executing improvement plans, and holding BPO QA managers to performance standards in a governance context. Working knowledge of COPC methodology; able to apply COPC evaluation standards, sampling requirements, and calibration governance in a live multi-partner operational environment. Strong analytical skills: able to read weekly QA performance data, diagnose root causes behind score movements (tenure mix, calibration drift, form changes, workflow updates), and translate that diagnosis into a clear narrative for Delivery and partner leadership. Experience with QA tooling platforms — Observe.AI, NICE QC, or equivalent — including form design, calibration management, and partner site onboarding. Excellent written and verbal communication; able to write a sharp partner performance email, run a productive calibration session across time zones, and present quality findings to senior Delivery stakeholders with confidence. Preferred Experience in a BPO or multi-site QA role, either in-house at a BPO or as a client-side quality manager managing multiple BPO partners simultaneously. Six Sigma Green Belt or equivalent structured problem-solving background. Background working with analytics teams on QA-to-NPS or QA-to-CSAT correlation analysis; experience using AQS (Ambassador Quality Score) or equivalent composite agent performance metrics. Familiarity with cross-functional quality improvement programs — investigation skills initiatives, coaching ambassador programs, agent messaging tone efforts — and experience coordinating quality's role in multi-team rollouts. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Ireland Annual Pay Range €80.000 — €100.000 EUR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The community you will join: The Growth Marketing team at Airbnb is at the intersection of marketing, engineering and data science. Our work is imperative to driving the top line of the entire company. As Senior Manager Influencer Affiliates, you will play a critical role in scaling and managing a growing social and influencer marketing program within our team.     The difference you will make:  We are seeking a world-class strategist and operator to  grow and oversee the largest region  of our Influencer Affiliates program.  You will be responsible for end-to-end execution of this program within the larger growth channel strategy. You will collaborate closely with key stakeholders across Comms, Paid Media, Product, Engineering, Data Science, and Analytics to ensure that the program meets an exceptionally high bar for content delivery, quality, and ROI. The role will have both a strategic and operational component; we are looking for someone who excels in both areas and is willing to engage in hands-on work. You will be working directly with influencers as well as internal stakeholders at scale.   In this role, you will: Scale US & CA  program ROI, while managing a large group of influencers relationships at scale. This means everything from reviewing content to processing payments for their work. Identify new influencer talent to recruit and onboard into the program.  In consultation with Comms and local country teams, develop an editorial calendar and corresponding marketing briefs for both evergreen and one-time campaigns.  Innovate on additional strategies to drive growth and positive ROI. Partner with Global and country media teams to develop and amplify influencer creative into other growth channels, starting with paid social. Partner with Global Sr. Lead to innovate on new program tactics and channel capabilities to drive growth, piloting in region, then setting up for global deployment. Own comprehensive weekly, and monthly reporting of all relevant program KPI, including monthly budget management Present updates, findings and recommendations to leadership and cross-functional partners through decks and in-person presentations. Your expertise:    We are seeking an exceptionally high performing strategist and tactical operator with the following skills and expertise: 8+ years of influencer marketing experience within a consumer-facing, fast-paced ecommerce company or global consumer brand. Strong relationship management with a proven track record of scaling and managing a scaled influencer marketing program. Deep expertise in building and executing creative influencer and paid social strategies across Instagram, TikTok, YouTube and Pinterest, strong familiarity with platform functionality and best practices. Superb verbal and written communication skills with a high degree of comfort interpreting results and communicating insights effectively to stakeholders. Exceptional project management and organizational skills, with meticulous attention to detail. A builder mindset: ability to navigate ambiguous problems and processes and see the path forward.  Strong fluency in financial metrics, with ability to create financial models and forecasts to drive analysis and go-forward business recommendations. Familiarity with influencer tools like CreatorIQ, Impact, Sprinklr, etc. Additional experience in social media marketing and affiliate marketing pluses.   Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $139,000 — $163,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  We are the Consolidations & Intercompany team within Accounting & Reporting. We consolidate Airbnb's financial results across its global legal entities and manage the intercompany activity that connects them, so the books stay accurate, compliant with US GAAP, and closed on time. You will work across Finance, partnering with Treasury, Tax, and Finance Systems on funding, transfer pricing, and process optimization. The Difference You Will Make: As Senior Accountant, Consolidations, you will support the day-to-day and key intercompany and consolidations accounting activities, particularly during month-end close, where success means hitting each business day milestone. You will serve as a resource on intercompany topics across the wider Finance organization, including support for internal and external audit requests. You will challenge how things are done today and carry better ways of working through to implementation, in our processes and in the ones we share with cross-functional partners. A Typical Day:  Own your assigned close areas from start to finish, preparing and posting monthly intercompany and consolidation journal entries and reconciliations by the close milestone dates, including global funding and settlements, ad hoc cash transfers, recharges, and eliminations like intercompany profit. Prepare and post journal entries for foreign currency transactions, redenominations, and translation adjustments. Work with Treasury on cash pool and intercompany funding accounting, including settlements with FX, accrued and capitalized interest, and reconciliations. Work with Treasury, Tax, and other Controlling teams to clear intercompany imbalances and close blockers, raising risks early with a proposed fix, and serve as a resource on intercompany topics such as consolidation and eliminations (ASC 810), foreign currency, and capital transactions. Keep documentation, workpapers, and SOPs current so the work is repeatable and audit-ready, and respond to internal, external, and statutory audit requests. Cut manual work out of the close. Start with the entries and reconciliations within our team, then take on the processes we share with Tax, Treasury, and other partners, to shorten the close and reduce control risk. Core working hours: 8:30 AM to 5:30 PM Pacific Time (11:30 AM to 8:30 PM Eastern Time) Additional flexibility required during month-end close Your Expertise: BS/BA in Accounting and a CPA or Chartered Accountant. 4+ years of accounting experience, with at least 1 year in month-end close. Experience automating accounting or close work, including using AI tools to drive efficiency gains, and advanced Excel for analyzing large data sets. Experience improving controls and reconciliation processes that keep working as volume and complexity increase. Experience owning an assigned close area or workstream end to end with minimal oversight, and a record of spotting problems early and proposing fixes that go beyond the minimum. Experience learning a new accounting area or system quickly and applying it in a live close, working with partners across Finance to resolve issues, and communicating clearly in English, in writing and verbally. Preferred: public accounting experience; direct intercompany accounting experience, especially capital transactions and FX accounting under US GAAP (ASC 830); SQL or another database query language; experience with a large-scale ERP. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $106,000 — $125,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. La communauté que vous allez rejoindre : Le ou la responsable de l'assurance qualité pour le volet anglophone mondial (Global English, ou GE) appuie le segment le plus important du réseau de partenaires du soutien à la communauté d'Airbnb, soit le palier volume en anglais. Cette personne supervise les activités quotidiennes de qualité auprès de plusieurs partenaires de sous-traitance des processus d'affaires (BPO). Elle couvre Résolutions 1, 2 et 3, le Soutien de service dédié, Services et Expériences, le Soutien dédié aux hôtes gérés et l'Intégrité des avis, pour environ 5 000 agents ou plus de langue GE à l'échelle mondiale. La différence que vous ferez : Il s'agit d'un rôle d'exécution et de leadership. La personne responsable de la qualité doit faire fonctionner le programme de qualité sur terrain : s'assurer que les équipes d'assurance qualité (AQ) des partenaires sont calibrées et responsables, traduire les normes de qualité en comportements chez les partenaires, déceler tôt les tendances de rendement et mener les actions qui comblent les écarts. Elle agira aussi comme mentor auprès d'un groupe de responsables de la qualité des partenaires, qui travaillent directement avec les partenaires pour gérer et améliorer le rendement. Elle travaillera également en collaboration directe avec les dirigeants de la qualité de nos différents partenaires qui soutiennent l'anglais mondial. Elle orientera l'attention et l'énergie de ces équipes vers ce qui compte, éliminera les obstacles, aidera à cerner les occasions d'amélioration et maintiendra l'ensemble du programme de qualité GE selon une norme uniforme. Une journée type : Exécution du programme de qualité GE Assurer l'exécution quotidienne du programme de qualité GE pour toutes les gammes de services du palier de volume (R1, R2, R3, DSS, S&E, DMHS, RIT) et pour tous les sites partenaires GE. Veiller à ce que les cibles hebdomadaires d'évaluation AQ soient atteintes dans tous les sites et toutes les gammes de services; surveiller l'exhaustivité des évaluations, la précision de la calibration et les activités d'accompagnement (coaching) au sein du portefeuille GE. Maintenir la cadence hebdomadaire des rapports sur le rendement AQ, afin que les équipes AQ des partenaires et les gestionnaires des opérations des partenaires reçoivent chaque semaine des données de qualité à jour, exactes et exploitables. Gouvernance du réseau de partenaires et responsabilisation Responsabiliser les équipes AQ des partenaires GE à l'égard des résultats de la fiche de rendement : cibles de saturation des agents, exhaustivité des évaluations, précision de la calibration, efficacité de l'accompagnement et perspectives exploitables. Maintenir un engagement régulier avec les équipes de qualité des partenaires : rencontres hebdomadaires d'harmonisation et harmonisation sur les résultats et les actions issus des revues d'affaires mensuelles. Faire remonter les écarts de rendement des partenaires et établir des plans d'action documentés lorsque la situation le justifie; saisir la haute direction des situations qui l'exigent. Gérer le processus d'intégration de tout nouveau site partenaire GE qui entre en service, en veillant à ce qu'il soit calibré selon les normes de qualité GE avant son expansion. Calibration et harmonisation Mener des séances de calibration auprès des sites partenaires GE; assurer la rigueur de la calibration afin que la qualité GE soit mesurée de façon uniforme, peu importe le partenaire ou la région géographique. Favoriser l'harmonisation de l'AQ entre les équipes de la qualité et celles de la prestation de services. Perspectives, corrélation avec le NPS et indicateur phare AQS Superviser l'analyse des détracteurs du NPS afin de cerner les causes d'insatisfaction; collaborer avec la prestation de services, la formation et les autres parties prenantes pour tirer parti des occasions d'amélioration. Établir la corrélation entre les résultats de qualité, les résultats opérationnels et les indicateurs clés de rendement (ICR); orienter l'attention et les efforts de qualité en conséquence, selon les mesures opérationnelles qui exigent une attention particulière. Veiller à ce que les perspectives de qualité GE soient intégrées au récit hebdomadaire du rendement des partenaires : lorsque les scores baissent d'une semaine à l'autre, comprendre les facteurs et la cause fondamentale, et être en mesure de les expliquer lors des revues hebdomadaires. Initiatives interfonctionnelles Collaborer avec l'équipe de formation GE sur des initiatives clés, comme le Training Flight Simulator et AirReady; le rôle de la qualité est de s'assurer que les documents de formation liés à la qualité sont alignés sur notre cadre Lead With Hospitality. Agir à titre de porte-parole de la qualité GE au sein des groupes de travail interfonctionnels, lorsque les constats de qualité ont des répercussions directes sur des changements de processus ou de contenu. Dégager des évaluations GE les tendances qui signalent des lacunes de politique, des défaillances de flux de travail ou des problèmes de produit, et pas seulement des occasions d'accompagnement individuel. Lorsque la même erreur d'enquête apparaît dans trois sites partenaires différents au cours de la même semaine, il s'agit d'un problème systémique qui doit être consigné dans OneTrack, et non d'une simple note d'accompagnement. Rapports et cadences opérationnelles Être responsable de la contribution de GE au cadre mondial de production de rapports sur la qualité : données hebdomadaires sur les ICR par site et par langue (NPS, taux de réouverture, AQS, 0-60, débit de traitement), soumises de façon exacte et dans les délais dans le cadre du déploiement des rapports automatisés, qui remplace le processus actuel de validation manuelle des diapositives. S'assurer que les sites partenaires GE soumettent leurs propres récits sur les ICR, et que ceux-ci sont substantiels, et non de simples résumés généraux ou des chiffres inexacts. Le rôle du ou de la responsable QI est de vérifier la qualité du récit, et pas seulement les chiffres; ce poste doit veiller à ce que cette norme soit respectée dans les cinq réseaux de partenaires. Maintenir le calendrier GE des points de contact de qualité : revues hebdomadaires du rendement des partenaires, séances mensuelles de calibration, revues d'affaires mensuelles des partenaires et évaluations trimestrielles des capacités des partenaires de type COPC; veiller à ce que l'équipe des responsables QI soit préparée et présente à chacune d'elles. Votre expertise : 8 ans ou plus d'expérience en qualité, en exploitation ou dans un domaine connexe du soutien à la communauté ou à la clientèle, dont une expérience directe de la gestion de programmes d'AQ au sein de réseaux d'impartition de processus d'affaires ( BPO) ou de partenaires. Baccalauréat exigé, de préférence dans un domaine connexe. Expérience démontrée de la responsabilisation des partenaires d'impartition de processus d'affaires (BPO) : animation de séances de calibration, gestion des fiches de rendement AQ des partenaires, rédaction et exécution de plans d'amélioration, et responsabilisation des gestionnaires AQ des d'impartition de processus d'affaires ( BPO) à l'égard des normes de rendement dans un contexte de gouvernance. Connaissance pratique de la méthodologie COPC; capacité d'appliquer les normes d'évaluation, les exigences d'échantillonnage et la gouvernance de la calibration de COPC dans un environnement opérationnel réel regroupant plusieurs partenaires. Solides compétences analytiques : capacité d'interpréter les données hebdomadaires de rendement AQ, de diagnostiquer les causes fondamentales des variations de scores (composition de l'ancienneté, dérive de calibration, changements de formulaire, mises à jour de flux de travail) et de transformer ce diagnostic en un récit clair pour la prestation de services et la direction des partenaires. Expérience des plateformes d'outils d'AQ, comme Observe.AI, NICE QC ou équivalent, y compris la conception de formulaires, la gestion de la calibration et l'intégration de sites partenaires. Excellentes aptitudes à la communication écrite et orale; capacité de rédiger un courriel clair et percutant sur le rendement d'un partenaire, d'animer une séance de calibration productive à travers plusieurs fuseaux horaires et de présenter avec assurance les constats de qualité à des parties prenantes seniors de la prestation de services. Atouts Expérience dans un rôle d'assurance qualité au sein d'une entreprise d'impartition de processus d'affaires (BPO) ou dans un environnement multisite, que ce soit à l'interne chez un fournisseur d'impartition de processus d'affaires (BPO) ou du côté client en tant que gestionnaire de la qualité supervisant simultanément plusieurs partenaires d'impartition de processus d'affaires (BPO). Certification Ceinture verte Six Sigma ( Six Sigma Green Belt ) ou profil équivalent en résolution structurée de problèmes. Expérience de collaboration avec des équipes d'analytique sur l'analyse de corrélation entre l'assurance qualité et les indicateurs NPS ou CSAT; expérience d'utilisation de l'AQS ( Ambassador Quality Score ) ou de mesures composites équivalentes du rendement des agents. Très bonne connaissance des programmes interfonctionnels d'amélioration de la qualité d'initiatives axées sur les compétences d'enquête, programmes de coaching des ambassadeurs, harmonisation du ton des communications des agents, et expérience de coordination du volet qualité lors de déploiements transversaux entre plusieurs équipes. Votre emplacement : En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l'Ontario, le Québec, l'Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l'inclusion et l'appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l'innovation et l'engagement, et nous permet d'attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.  Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d'embauche sont prises par une personne humaine. Ce poste correspond à un poste vacant au sein de l'organisation. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $102,000 — $128,000 CAD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.