About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. Join Lucid's Autonomous Driving and ADAS organization to help develop and integrate next-generation autonomy features into Lucid vehicles. Help turn advanced driving technology into safe, dependable vehicle behavior. You will own features from concept and requirements through integration and production readiness. Your primary focus will be supervised point to point driving (L2++) and development work that also contributes to L4 automated driving. This is a hands-on individual-contributor role at the intersection of vehicle systems, autonomy software, safety, and validation. You will translate product goals into implementable specifications, investigate real-world behavior, and drive technical decisions across teams. The Role: Own the systems definition and delivery of assigned driving features: use cases, operating conditions, operational design domain (ODD), behavioral requirements, limitations, and measurable acceptance criteria. Decompose vehicle-level objectives into functional, performance, and safety requirements. Allocate performance budgets and maintain traceability from stakeholder needs through implementation and verification evidence. Develop functional architectures, state machines, interface specifications, and clear hardware/software ownership boundaries. Evaluate trade-offs involving sensors, compute, latency, vehicle interfaces, and algorithm capability. Specify activation, availability, mode transitions, driver interaction, fault response, and degraded behavior. Distinguish L2 driver-supervision responsibilities from L4 system responsibilities, including fallback and minimal-risk behavior where applicable. Partner with perception, localization, prediction, planning, controls, embedded software, vehicle integration, and HMI teams to resolve dependencies and deliver coherent end-to-end behavior. Define scenario-based verification and validation strategies across simulation, software-/hardware-in-the-loop, proving-ground, and on-road testing. Connect each requirement to a test method and objective pass/fail criteria. Work with data and test teams to establish feature metrics, logging needs, scenario coverage, and dataset representativeness. Use fleet and test data to identify gaps and prioritize improvements. Investigate failures and performance limitations using vehicle logs, software behavior, and targeted experiments. Drive root-cause resolution, regression coverage, and assessment of changes across releases. Collaborate with functional safety and SOTIF engineers on hazard analysis, foreseeable misuse, triggering conditions, safety mechanisms, and supporting evidence; incorporate relevant standards and regulatory requirements. Lead technical reviews within your feature scope, communicate risks and trade-offs, and coordinate with program teams, suppliers, and technology partners to support integration and evidence-based release decisions. Qualifications: Bachelor's degree in electrical, mechanical, automotive, aerospace, or computer engineering, computer science, robotics, or a related discipline, or equivalent practical experience. 6+ years of relevant engineering experience, including hands-on systems ownership for ADAS, automated driving, or similarly complex safety-critical vehicle or robotics systems. Experience taking a feature through requirements, architecture, integration, and verification, with clear examples of technical decisions and issues you personally resolved. Working knowledge of the autonomy stack and its vehicle-level interactions, including sensor and compute limitations, perception/planning/control interfaces, timing, diagnostics, and degraded operation. Ability to write testable requirements, define interfaces and acceptance criteria, manage traceability, and use scenario-based testing and quantitative analysis to assess system behavior. Practical programming and data-analysis skills in Python or C++, and confidence interpreting logs, Vector tools (CANalyzer) navigating software, and debugging integrated systems. Working knowledge of functional safety (ISO 26262) and safety of the intended functionality (ISO 21448/SOTIF), with the ability to collaborate effectively with safety specialists. Strong technical communication and cross-functional problem-solving skills; comfortable owning a defined scope, documenting assumptions, and driving alignment without direct authority. Preferred: Experience working on supervised point to point driving (L2++) OR L3/L4 autonomy Experience with learned or end-to-end driving approaches and modular autonomy stacks, including how their limitations and trade-offs affect requirements, observability, and validation. Hands-on vehicle integration, automotive networks such as CAN and Ethernet, and sensor/compute integration, synchronization, diagnostics, or redundancy. Large-scale scenario mining, simulation evaluation, fleet-data analytics, SQL, or statistical methods for evaluating rare events and coverage. Requirements and architecture tools such as Jama, DOORS, or SysML/MBSE, plus experience with supplier interfaces, release readiness, or applicable NCAP and UNECE requirements. At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
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About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. As a Service Technician, you will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment. As a Service Technician, it is expected to have ASE certifications obtained within 6-8 months of hire date. Lucid will reimburse the cost associated with successful completion. Responsibilities: Confidently repair basic and major mechanical issues and perform basic electrical and mechanical diagnosis Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general electric vehicle systems Follow correct repair order documentation procedures, i.e. The Three C's Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers. Ability to demonstrate and teach learned technical skills/knowledge with others Demonstrate attention to detail and passion for creating positive client experiences Ability to work remotely and support mobile service team as needed Other duties as assigned Qualifications: 2-5 years of experience as an automotive service technician, including previous experience with EV/HEV diagnosis and repair Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains Customer facing experience exhibiting excellent written and verbal communication skills Ability to use applications such as Microsoft Office as well as learn proprietary DMS software EPA 609 Certification Willingness to complete Lucid provided CPR training post hire Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire Preferred Qualifications: ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS) Experience in luxury automobile repair environments At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. The Retail & Used Car De-Fleet Manager (Europe) is responsible for leading the end-to-end strategy and operations for vehicle de-fleeting, trade-in management, refurbishment, and sales across the European region. This role is accountable for maximizing vehicle residual values through accurate valuation, effective refurbishment planning, efficient inventory management, and optimized route-to-market decisions. Working cross-functionally with Sales, Fleet, Service, Finance, and Retail Operations teams, the De-Fleet Manager ensures all returned and traded vehicles are processed efficiently, marketed through the most appropriate sales channels, and sold in a manner that maximizes profitability while supporting Lucid's premium brand standards and customer experience. The successful candidate will drive operational excellence, establish scalable de-fleet processes, develop strategic remarketing partnerships, and deliver performance through robust KPI management, ensuring a best-in-class used vehicle and Certified Pre-Owned operation across Europe. Key Responsibilities Lead the valuation, pricing, and resale strategy for all Lucid trade-in and de-fleet vehicles, ensuring accurate vehicle appraisals, margin optimization, and effective route-to-market decisions. Develop and manage European used vehicle sales channels, including retail, wholesale, auction, and third-party marketplace partnerships, to maximize profitability, speed of sale, and market coverage. Design and oversee a standardized EU de-fleet process covering vehicle returns, inspections, refurbishment, logistics, storage, and sales readiness. Collaborate cross-functionally with Sales, Service, Retail Operations, Fleet, and Finance teams to ensure efficient vehicle processing and minimize cost leakage. Define, track, and report key performance indicators related to vehicle turnaround times, refurbishment efficiency, inventory aging, channel performance, and profitability. Drive continuous improvement initiatives to enhance operational efficiency, stock turn, customer experience, and financial performance. Support the implementation and ongoing management of the Certified Pre-Owned (CPO) program, ensuring vehicles meet brand, quality, and compliance standards. Manage fleet return processes with leasing and fleet partners, ensuring timely execution, accurate condition assessments, and maximum value recovery from returned vehicles. Identify and resolve process bottlenecks across the used vehicle lifecycle to improve operational performance and optimize residual value outcomes. Deliver a premium, end-to-end customer experience, guiding customers through every stage of the sales journey with a consultative approach, tailored solutions, and seamless vehicle delivery and ownership transition. Build lasting customer relationships and drive brand loyalty by proactively resolving issues, exceeding expectations, and continuously enhancing the customer experience to generate advocacy and satisfaction. Set up & drive campaigns (GTM) for all regions, in conjunction with the NSCs in relevant markets Qualifications Experience in Automotive Management, Supply Chain, Finance, or a related discipline preferred, but not essential. Minimum of 8 years' proven success in vehicle de-fleet, remarketing, used vehicle operations, or a related automotive industry role. Demonstrated expertise in end-to-end de-fleet and remarketing operations, including vehicle valuation, refurbishment planning and inventory management. Strong understanding of residual value management and the commercial drivers impacting profitability across wholesale and auction channels. Proven experience defining, managing, and reporting on key operational and financial KPIs within a de-fleet/remarketing environment. Proficient in CRM and business management systems, with Salesforce experience preferred. Excellent negotiation, communication, and presentation skills, with the ability to influence stakeholders and build effective relationships with internal and external partners. Strong commercial acumen with a strategic mindset, capable of identifying growth opportunities, driving process improvements, and delivering sustainable business results. Highly analytical, results-oriented, and self-motivated, with the ability to manage multiple priorities in a fast-paced environment. Demonstrated ability to work independently while collaborating effectively across cross-functional teams and international markets. Fluent in English, both written and spoken; additional European languages are advantageous. This is a Lucid office-based role in Amsterdam Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. The Regional Sales Manager primary responsibility is to lead studio teams to ensure sales and delivery targets are achieved while delivering your region's Lucid brand and ownership experience. This position will directly impact defining the retail experience for our customers and teams under the greater Lucid umbrella. He/She will be results driven with a bias for action, motivating, diligent but empathetic, and committed to providing exceptional customer experiences. Our ideal candidate is a curious problem solver who sees opportunities and pulls from various experiences in Automotive (Sales, Finance, Re-sale, Operations, Marketing, Fleets sales, new product launch, Parts, Distribution etc.) to get things done in alignment with Lucid standards. This position will be based out of Southern California and will require ~ 70% travel. The Role: Overall ownership results for Lucid Motors retail operations for the assigned regional location, including lead generation, sales performance, vehicle deliveries, customer experiences, teams, and the Lucid brand. Drive the region to success, utilizing key performance indicators based on data. Continually explore and identify region-specific opportunities and challenges, maximizing opportunities and developing solutions for the challenges. Be a role model for pipeline management with a strong hands-on approach to educate and coach team members on how to evaluate both Studio and individual data to deliver a high success rate of forecasting and achieving goals. Develop and nurture personal relationships with your region's customers and retail stakeholders. Serve as a present and available role model by exemplifying exceptional work ethic and customer experience delivery through a lead-from-the-front approach. Recruit high-performing and empathetic Studio leadership who can achieve results, keep the team motivated, and deliver the Lucid Customer Experience. Translate Lucid's global plan into one that can be executed in your region. Coach and develop Studio leadership by providing specific feedback. Inspire and motivate field teams to deliver excellence at every touchpoint for their customers. Manage your schedule to effectively balance the demands across your region. Ensure your region's locations maintain compliance with all federal, state, and local requirements and regulations. Remain current with industry trends and monitor the strengths and performance of the competition. Ensure retail locations within your region align with Lucid brand strategies and standards. Hold field leadership accountable for the successful achievement of company goals. Create an inclusive workplace and diverse team. Expectation of ~70% travel with weekend and holiday work. You Bring: A Bachelor's degree or equivalent experience in business, marketing, or related discipline preferred. Proven ability to deliver quantifiable results on lead generation, pipeline development, sales, delivery, and customer satisfaction. 10+ years of experience leading regional teams and multiple retail locations. Automotive experience preferred. Possess a perpetual curiosity for people, products, and the market. An inclination for nurturing, developing, and leading exceptional customer-oriented teams. Adept at executive-level stakeholder communication. Passion for creating post-luxury experiences. Comfort in a fast-paced and continually evolving environment. Excellent leadership, communication, and operational skills. Ability and willingness to be hands-on with all elements of field operations. Familiarity with CRM tools preferred. Ability to acquire a sales license and maintain a current driving license At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Salary Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Base Pay Range (Annual) $145,500 — $213,400 USD Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. As a Part-Time Brand Ambassador in a Lucid Studio, your primary focus will be creating exceptional first impressions and delivering a welcoming, elevated experience for every guest who visits Lucid. As one of the first points of contact for our brand, you'll help spark curiosity, build meaningful connections, and introduce customers to the future of electric mobility. If you're passionate about delivering outstanding customer experiences and enjoy representing an innovative luxury brand, you'll excel as a Lucid Brand Ambassador. The Opportunity Brand Ambassadors are the first point of engagement for guests visiting a Lucid Studio. They play a critical role in delivering an elevated customer experience, creating brand connection, and supporting daily studio operations. This is a part-time role that requires flexibility, including the ability to work evenings and weekends . Part Time Brand Ambassador can expect to work between 20-25 hours per week. What You'll Do Welcome guests, answer general inquiries, and schedule test drives Capture high quality customer leads and interactions in CRM (Salesforce) Conduct customer needs assessments (budget, preferences, timing) Recommend suitable vehicles based on customer needs Refer high potential leads to Sales Specialists Ensure guests are directed to the appropriate next step in their journey Build deep knowledge of the Lucid brand, vehicles, and services Explain vehicle features, specifications, and pricing to stimulate consideration Provide backend operational support (order paperwork, order/vehicle status clarity) Support studio operations, including opening/closing checklists Ensure test drive and showcase vehicles are clean, charged, and ready Assist with facility needs (refreshments, maintenance requests) Support day to day studio operations as needed What You Bring Exceptional interpersonal and communication skills A passion for delivering outstanding customer experiences Experience in a customer facing environment (retail, hospitality, food service, etc.) Patience, professionalism, and adaptability in a dynamic retail setting Interest in electric vehicles and enthusiasm for building the Lucid brand Qualifications Flexible availability including extended holiday mall hours, holidays and weekends 18 years old minimum High School diploma/GED required Prior experience with CRM tool such as Salesforce highly preferred Authorized to work in the USA (visas sponsorship not available) Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation. Where permitted by law, successful completion of a drug test and background check including, but not limited to, criminal records are a condition of employment for Lucid sales centers Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire Ability to obtain appropriate state DMV licensing, where applicable Compensation Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Hourly rate: $25 giving you stable and predictable income from day one. At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. INDSD Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
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Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. You will: Design and improve distributed input data pipelines for large-scale machine learning training workloads. Collaborate with researchers and machine learning engineers to resolve bottlenecks in data pipeline performance. Improve runtime goodput of training workloads by optimizing input data processing systems for scalability and reliability. Implement and maintain advanced machine learning infrastructure tools including ML Pathways, Grain, JAX, and TensorFlow. Evaluate and integrate modern technologies to enhance the performance and scalability of machine learning systems. Promote best practices for distributed systems architecture and contribute to technical leadership within the team. You have: Bachelor's degree in Computer Science, Mathematics, or a related field, and 5 years of progressive, post-baccalaureate experience in the job offered or in a Software Engineering-related occupation. Position requires: 5 years of experience in Machine learning frameworks and distributed data processing libraries, including TensorFlow, JAX, ML Pathways, Apache Beam, etc.; 5 years of experience in Python or C++ for machine learning libraries and distributed systems; 2 years of experience in Technical leadership in architecting ML infrastructure for large foundation models (LLMs); 2 years of experience in Productionizing, evaluating, serving large foundation models in multi-host distributed ML runtimes; and 2 years of experience in Optimizing computational efficiency (duty cycles, memory efficiency) of a distributed ML training or inference. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $250,000 - $263,000 USD Position reports to the Waymo office & may allow for a hybrid schedule per Waymo policy. #LI-DNI
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. You will: Develop C++ algorithms to process and interpret lidar, radar, and camera sensor data Design and implement efficient processing pipelines for large-scale streaming sensor data Collaborate with Perception and Planning teams to understand and define data needs Design and develop scalable APIs to make sensor data available to downstream consumers Support the deployment, testing, and validation of machine learning models Contribute to the creation and refinement of system evaluation tools and processes You have: Bachelor's degree in Computer Science, Software Engineering, Robotics, or a related field of study and 5 years of progressive, post-baccalaureate experience in the job offered or in a Software Engineering-related occupation. Alternatively, will accept a Master's degree in Computer Science, Software Engineering, Robotics, or a related field of study and 3 years of experience in the job offered or in a Software Engineering-related occupation. Position requires 3 years of experience in the following: C++ algorithm development for sensor data processing (lidar, radar, and camera) Pipeline design and processing for large-scale streaming sensor data Scalable API design and development for downstream consumers Machine learning model deployment, testing, and validation Data needs definition for perception and planning teams The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $250,000.00 - $263,000 USD Various Worksites. Fully remote, telecommuting position. #LI-DNI
Amplitude is the leading AI analytics platform, helping over 5,200 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2's Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. About The Role & Team We're looking for a Senior Marketing Automation Specialist to join our Marketing Operations team and help scale the systems and programs that power our global marketing organization. You'll be a key partner to marketers across the business, bringing strong expertise in marketing automation to execute programs, optimize processes, and ensure our campaigns reach the right audiences at the right time. You'll own day-to-day execution in Marketo, partner closely with our Salesforce team, and help improve lead management, scoring, nurturing, and campaign performance. This is a great opportunity for a hands-on marketing operations professional who enjoys solving problems, improving processes, and using technology, including AI, to make marketing more effective and efficient. As a Senior Marketing Automation Specialist, you will: Own the end-to-end execution of marketing automation programs in Marketo, including audience creation, email and landing page builds, workflows, A/B testing, QA, tracking, and reporting. Partner with marketers across the organization to translate campaign and program requirements into scalable, high-quality marketing automation solutions. Support and optimize lead lifecycle management, including lead routing, enrichment, scoring, nurturing, and campaign attribution, in partnership with our Salesforce administration team. Help manage and optimize our marketing technology stack, identifying opportunities to improve processes, automation, data quality, and overall program efficiency. Leverage AI and emerging technologies to streamline marketing operations, automate repetitive work, and improve the speed and effectiveness of our marketing programs. You'll be a great addition to the team if you have: You're a strong marketing operations partner who can take a business need, translate it into a technical solution, and execute with minimal oversight. You have a detail-oriented mindset and take pride in building programs that are accurate, scalable, and reliable. You enjoy troubleshooting problems, digging into data, and figuring out why something isn't working, then finding a better way to do it. You're curious about new technology and excited to experiment with AI and automation to improve how marketing teams work. We value people who are collaborative, adaptable, and comfortable working across teams in a fast-moving environment. At a minimum, you need to have: 3+ years of experience working in marketing operations or marketing automation, with hands-on experience building and executing programs in Marketo or a similar marketing automation platform. Experience with Salesforce, including working with leads, contacts, campaigns, and reporting, and an understanding of how marketing automation and CRM systems work together. Experience managing marketing programs such as email campaigns, nurtures, webinars, events, or other digital programs from setup through execution and reporting. Strong analytical and problem-solving skills, with an understanding of marketing data, attribution, and funnel management. Basic HTML/CSS skills and a high level of attention to detail, particularly when building and QAing customer-facing marketing experiences. Our values: At Amplitude, our values guide how we show up for one another and for our customers: Humility: We operate from a place of empathy and openness, seeking to understand many points of view. Ownership: We take the initiative to solve problems that drive our shared company success. Growth Mindset: We're tenacious in the face of challenges and seek feedback in order to grow ourselves and others. Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success. We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. Some of our benefit programs include: Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually Flexible time off, paid holidays, and more Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more Excellent Parental benefits including: 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions Employee Stock Purchase Program (ESPP) Other fun facts about Amplitude: Our customers love us! They've said we're the #1 product analytics solution for 23 quarters in a row on G2. We care a lot about product innovation. We've made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market. We invest in our people. We offer mentorship programs, management training, and wellness initiatives. We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. We're a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice .
MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers , including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders. In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions , the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours. MaintainX is expanding its enterprise presence across EMEA, and we're rapidly expanding our sales team focused on the UK & Ireland market, with the potential to expand your territory to the rest of Europe Middle East and Africa depending on experience. You'll work closely with our EMEA sales leadership to establish the regional motion, win early reference customers, and help shape how MaintainX goes to market across the region. This is a key role within the organization, as MaintainX has seen (and will continue to see) triple-digit, year-over-year growth; thus, creating a need for world-class client care and management. You would play a crucial role in driving sales growth by effectively engaging and managing relationships with customers in the mid-market segment. You will bring your expertise in navigating larger deals and have a proven track record of success in expanding client accounts. The ideal Expansion Account Executive, Mid-Market will be fanatical about customer success and growth. This is an exciting opportunity for someone wishing to be a part of both client retention and expansion. This is a difference-making, meaningful, high-responsibility role, and we expect the right candidate to be someone who thinks outside the box, thrives under pressure, and is laser-focused on the client. What you'll do: Ownership - You will own a "book of business" from post-sale handoff through renewal and expansion. You would use your B2B sales or account management experience to effectively engage and build relationships with mid-market customers. Know your clients like family and take care of them as such. Expansion - Happy clients tend to expand. You will leverage your experience in navigating larger deals to identify and capitalize on expansion opportunities within existing accounts, ensuring client satisfaction and long-term business partnerships. Prospecting - You will take a proactive approach in identifying customer needs and providing innovative solutions, going above and beyond to deliver exceptional service and exceed customer expectations. Presentation - You will conduct quarterly business reviews to assess client satisfaction, identify areas for improvement, and present product demonstrations that showcase our offerings in a compelling and tailored manner and the value and impact of our solutions. Organization - You will need to manage multiple tasks simultaneously such as client requests, demos, proposals, follow-ups, etc. It's imperative that you stay organized and nothing falls through the cracks. Systems – We're a tech company, so we provide you with great technology to do your job. You will become a master of using systems like Salesforce, Outreach, ZoomInfo, and others. Forecast - You will accurately manage your sales pipeline and forecast monthly and quarterly expansion opportunities with +/- 15% accuracy. Document - Exhibit meticulous attention to detail and organizational skills, ensuring accurate and timely documentation of customer interactions, deals, and progress. Startup Mentality – You will embrace the entrepreneurial, grind-it-out mentality of building something new. About you: A minimum of 4 years of sales experience, with a significant portion in account management or a similar role within the mid-market segment. Demonstrated success in expanding client accounts and driving revenue growth in a B2B sales environment. Proficiency in navigating larger deals, understanding complex sales cycles, and managing multiple stakeholders. Strong analytical and presentation skills, with the ability to effectively communicate data-driven insights to both internal and external stakeholders. Proven ability to conduct engaging product demonstrations and lead impactful quarterly business reviews. Adaptability and comfort in a fast-paced, rapidly changing sales environment. Exceptional organizational skills and attention to detail, ensuring accuracy in all documentation and deal management. Excellent interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams. A positive, passionate, and creative mindset, combined with high-character qualities that align with our company values. An open and hungry mind, always willing to improve through coaching and learn about our customers' industries. Bachelor's degree or higher, ideally in a relevant field. This role is responsible for managing and supporting a customer portfolio based primarily in English-speaking markets (US/English Canada), requiring daily verbal and written communication in English with those customers. Bonus if you have: Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc. Experience with startups and entrepreneurial organizations. Experience working in CMMS or facility operations software. Documented success in working in a remote setting. Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build. Compensation and benefits. Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk's benefits are described at benefits.autodesk.com . For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it. Belonging. We take pride in a culture where everyone can thrive. More at autodesk.com/company/global-belonging . More on where this is going: Autodesk CEO Andrew Anagnost on building the future of connected operations, and AOS SVP Stephen Hooper on welcoming MaintainX to Autodesk.
ABOUT THE ROLE Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events and activations to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel working in a fast paced environment, is organized, a self starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience. YOUR DAILY IMPACT AT PELOTON Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio Appropriately address member feedback and queries in person, or email with a professional and friendly demeanor. These should be answered in a timely manner and with the highest level of professionalism Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account related issues Perform check in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and day of class by managing day-of standby and waitlists Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation Provide studio tours to members participating in live class experiences Create and prepare swag bags and assist with surprise & delight moments Assist in post class meet & greets; taking, uploading and sending photos to guests and members Celebrate member moments such as birthdays or milestones Become proficient in all systems across our reservation system, email provider, sms, g-suite, slack Perform any miscellaneous administrative tasks, including studio logs, trackers, etc. Working cohesively with other studio departments to ensure a streamlined production experience Maintain product knowledge and keep updated about the brand Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group and corporate bookings YOU BRING TO PELOTON Must have experience in customer service/hospitality industry Preferably interested in health, fitness, and/or sports Must be reliable, professional, energetic, friendly, and computer literate Must be friendly and outgoing Ability to effectively communicate in person, via email, and via phone Must have a friendly and professional phone and email etiquette Must have excellent communication skills Able to prioritize and multi-task within a fast-paced environment Must be willing to initiate tasks and perform duties without direction Must have outstanding customer service and problem-solving skills Must have a positive, can-do mentality Ability to work in a fast-paced environment Peloton Studios requires at minimum 3 days of availability for part time employees, including Friday, Saturday and Sunday Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business #LI-CM1 #LI-Onsite ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com . At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. Who we are At Playlist, we believe technology should create connection, joy, and ease. We're a team fueled by innovation, driven by curiosity, and grounded in the simple truth that happy teams make happy customers. We're here to build loyalty, craft unforgettable experiences, and empower every member of our team to grow both personally and professionally. The Role You'll Play As a Technical Support Specialist I, you'll be the first friendly voice our customers hear, bringing solutions, insights, and a spark of connection to every interaction. You'll dive into a dynamic, high-energy environment, helping customers navigate our products and services primarily over the phone (and sometimes through email, chat, and web forums). Here's how you'll make an impact: Deliver exceptional technical support to our English and French-speaking customers with warmth, clarity, and care. Troubleshoot and resolve basic technical product issues, keeping the experience smooth and positive. Navigate multiple support channels (phone, email, chat) with ease and professionalism. Educate customers on features and services, guiding them to get the most out of our products. Document customer interactions thoughtfully to ensure a seamless experience across touchpoints. Follow internal knowledge management processes to provide accurate, trusted solutions. Escalate complex issues appropriately to ensure every customer finds the right resolution. Acquire your Level 1 Technical Support Certification and continue growing your technical expertise. Experience You Bring You're energized by helping others, solving problems, and learning new technologies. Here's what sets you up for success: 1+ year of customer service or call center experience, ideally in a fast-paced environment. Fluent in French and English Strong communicator. Clear, empathetic, and confident across phone and email. Curious and solution-focused, with the ability to ask great questions and actively listen. Comfortable with internet browsers, email platforms, and multitasking across systems. Quick learner with a passion for understanding software and translating tech talk into real solutions. Calm under pressure and skilled at creating positive outcomes, even in high-energy situations. Eligible to work in the country the job is advertised (RTW required). Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. JOB FAMILY SUMMARY: The Account and Implementation Management Team provides a wide range of services to Mindbody customers who wish to engage with a single-point-of-contact for their account and complex technical management needs. The team also provides support for multiple types of one-time project engagements from site redesigns to mass data changes within the software. JOB SUMMARY: A Technical Account Manager (TAM) provides technical and account management support to their assigned base by gaining a deep understanding of a customer's business model, data, and integration needs to develop solutions that meet the customer's needs within the software and improve efficiencies. The incumbent is required to develop relationships with both customers and internal resources to ensure a customer's success, drawing on strong technical fluency (APIs, SQL, data analysis) alongside account management skill. The TAM is responsible for managing the customer experience by educating customers on best practices, acting as their liaison for all things Mindbody — including technical and integration matters — and delivering services in a way that our customers are delighted to do business with Mindbody. MINIMUM QUALIFICATIONS AND REQUIREMENTS: Bachelor's Degree or equivalent experience, preferably in a technical field (e.g., Computer Science, Information Systems, Engineering) or equivalent hands-on experience. Three (3) years of experience in a client facing, high-level role such as solutions engineering, technical account management, or implementation. Demonstrated hands-on SQL experience (writing and troubleshooting queries) and working familiarity with APIs (able to read documentation and translate technical discussions between customer developers and our API team). Project management or coordination experience preferred. Prior experience with Mindbody's core software products is a nice to have; strong technical aptitude and ability to ramp quickly on new platforms and technical stacks is required. Demonstrated ability to quickly learn and acquire new industry, company, product, or technical knowledge and best practices. Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently across a broad range of activities and projects at any given time; ability to meet internal and external deadlines. Excellent verbal and written communication skills, with the ability to communicate in a clear, concise, and understandable manner, including translating technical concepts (API behavior, query logic, integration architecture) to a non-technical audience. Demonstrated ability to mitigate and take ownership of escalated and complex technical and account issues with confidence, patience, and professionalism. Ability to use strong problem-solving skills, quick-thinking, expectation setting, and use of independent judgement when making decisions that have a technical or business impact on customers and Mindbody. Experience writing technical procedures, documentation, or integration specs, and presenting information in response to customer questions in one-on-one and group settings. Ability to collaborate cross-functionally with all levels of internal customers — including engineering and product teams — from front-line staff to senior-level leadership in a tactful and professional manner and recognizes the importance of building professional and positive working relationships. Demonstrated ability to provide support to customers in advanced and complex technical situations, facilitating change management as needed. JOB DESCRIPTION Ability to share feedback and suggestions internally to improve processes, products and services while advocating for customer needs. Required experience with: SQL (querying, data troubleshooting/analysis) Application Integration Programming (API) — able to understand and translate technical API discussions between a customer's developers and Mindbody's API team; comfortable reading API documentation, requests, without hands-on development work Experience with any of the following is preferred: Partner Solutions Cross-Regional implementation and support Datashare implementation and support Mindbody core or add-on products PRINCIPAL DUTIES AND RESPONSIBILITIES: Build and maintain a strong foundation of technical knowledge around Mindbody products, partners,and services. Manage a designated complex portfolio of customers as assigned. Use advanced product and technical knowledge to educate customers on product features, API/integration options, or additional services to meet their needs; assist them with gaining additional value and knowledge of the product and services. Act as a single point of contact to coordinate resolution of basic and complex customer inquiries, including API, data, and integration issues, by gathering information to identify and assess the nature of the problem; escalate issues to a higher-level of technical support or engineering, as needed. Identify gaps in a customer's workflows, site setup, integrations, and product usage, to develop technical and process solutions that support a customer's business objectives and educate them on best practices. Accurately track time spent on customer engagements, technical support interactions, account progress and milestones consistent with current and future department procedures and KPIs; responsible for individual metrics and department goals set by Mindbody leadership. Act with a sense of urgency and professionalism while engaging with customers and meeting internal and external deadlines; follow through on all assigned action items. Collaborate internally — including with engineering, product, and data teams — to develop and share best practices and technical knowledge that will better support customers. Advocate and communicate opportunities for development to management with a solution-oriented mindset when technical issues or process changes are needed to support a better customer experience. All other duties as assigned. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Ability and willingness to travel, as needed, to customer locations. Flexibility of work schedule as required by designated customer base. This role regularly utilizes a computer, including the use of a monitor, mouse and keyboard. The noise level in the work environment is usually moderately noisy and may have frequent interruptions or distractions. SCOPE OF SUPERVISION/AUTHORITY: Duties are performed under limited supervision. Often responsible for planning and organizing their own work, which will be directly related to general business operations of the company or its customers. Will receive training and guidance from manager as needed. Individual contributors will be required to regularly exercise discretion and independent judgment with respect to matters of significance. No direct management responsibility. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.