Find Your Dream Career

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The community you will join: The Growth Marketing team at Airbnb is at the intersection of marketing, engineering and data science. Our work is imperative to driving the top line of the entire company. As Senior Manager Influencer Affiliates, you will play a critical role in scaling and managing a growing social and influencer marketing program within our team.     The difference you will make:  We are seeking a world-class strategist and operator to  grow and oversee the largest region  of our Influencer Affiliates program.  You will be responsible for end-to-end execution of this program within the larger growth channel strategy. You will collaborate closely with key stakeholders across Comms, Paid Media, Product, Engineering, Data Science, and Analytics to ensure that the program meets an exceptionally high bar for content delivery, quality, and ROI. The role will have both a strategic and operational component; we are looking for someone who excels in both areas and is willing to engage in hands-on work. You will be working directly with influencers as well as internal stakeholders at scale.   In this role, you will: Scale US & CA  program ROI, while managing a large group of influencers relationships at scale. This means everything from reviewing content to processing payments for their work. Identify new influencer talent to recruit and onboard into the program.  In consultation with Comms and local country teams, develop an editorial calendar and corresponding marketing briefs for both evergreen and one-time campaigns.  Innovate on additional strategies to drive growth and positive ROI. Partner with Global and country media teams to develop and amplify influencer creative into other growth channels, starting with paid social. Partner with Global Sr. Lead to innovate on new program tactics and channel capabilities to drive growth, piloting in region, then setting up for global deployment. Own comprehensive weekly, and monthly reporting of all relevant program KPI, including monthly budget management Present updates, findings and recommendations to leadership and cross-functional partners through decks and in-person presentations. Your expertise:    We are seeking an exceptionally high performing strategist and tactical operator with the following skills and expertise: 8+ years of influencer marketing experience within a consumer-facing, fast-paced ecommerce company or global consumer brand. Strong relationship management with a proven track record of scaling and managing a scaled influencer marketing program. Deep expertise in building and executing creative influencer and paid social strategies across Instagram, TikTok, YouTube and Pinterest, strong familiarity with platform functionality and best practices. Superb verbal and written communication skills with a high degree of comfort interpreting results and communicating insights effectively to stakeholders. Exceptional project management and organizational skills, with meticulous attention to detail. A builder mindset: ability to navigate ambiguous problems and processes and see the path forward.  Strong fluency in financial metrics, with ability to create financial models and forecasts to drive analysis and go-forward business recommendations. Familiarity with influencer tools like CreatorIQ, Impact, Sprinklr, etc. Additional experience in social media marketing and affiliate marketing pluses.   Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $139,000 — $163,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  We are the Consolidations & Intercompany team within Accounting & Reporting. We consolidate Airbnb's financial results across its global legal entities and manage the intercompany activity that connects them, so the books stay accurate, compliant with US GAAP, and closed on time. You will work across Finance, partnering with Treasury, Tax, and Finance Systems on funding, transfer pricing, and process optimization. The Difference You Will Make: As Senior Accountant, Consolidations, you will support the day-to-day and key intercompany and consolidations accounting activities, particularly during month-end close, where success means hitting each business day milestone. You will serve as a resource on intercompany topics across the wider Finance organization, including support for internal and external audit requests. You will challenge how things are done today and carry better ways of working through to implementation, in our processes and in the ones we share with cross-functional partners. A Typical Day:  Own your assigned close areas from start to finish, preparing and posting monthly intercompany and consolidation journal entries and reconciliations by the close milestone dates, including global funding and settlements, ad hoc cash transfers, recharges, and eliminations like intercompany profit. Prepare and post journal entries for foreign currency transactions, redenominations, and translation adjustments. Work with Treasury on cash pool and intercompany funding accounting, including settlements with FX, accrued and capitalized interest, and reconciliations. Work with Treasury, Tax, and other Controlling teams to clear intercompany imbalances and close blockers, raising risks early with a proposed fix, and serve as a resource on intercompany topics such as consolidation and eliminations (ASC 810), foreign currency, and capital transactions. Keep documentation, workpapers, and SOPs current so the work is repeatable and audit-ready, and respond to internal, external, and statutory audit requests. Cut manual work out of the close. Start with the entries and reconciliations within our team, then take on the processes we share with Tax, Treasury, and other partners, to shorten the close and reduce control risk. Core working hours: 8:30 AM to 5:30 PM Pacific Time (11:30 AM to 8:30 PM Eastern Time) Additional flexibility required during month-end close Your Expertise: BS/BA in Accounting and a CPA or Chartered Accountant. 4+ years of accounting experience, with at least 1 year in month-end close. Experience automating accounting or close work, including using AI tools to drive efficiency gains, and advanced Excel for analyzing large data sets. Experience improving controls and reconciliation processes that keep working as volume and complexity increase. Experience owning an assigned close area or workstream end to end with minimal oversight, and a record of spotting problems early and proposing fixes that go beyond the minimum. Experience learning a new accounting area or system quickly and applying it in a live close, working with partners across Finance to resolve issues, and communicating clearly in English, in writing and verbally. Preferred: public accounting experience; direct intercompany accounting experience, especially capital transactions and FX accounting under US GAAP (ASC 830); SQL or another database query language; experience with a large-scale ERP. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $106,000 — $125,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. La communauté que vous allez rejoindre : Le ou la responsable de l'assurance qualité pour le volet anglophone mondial (Global English, ou GE) appuie le segment le plus important du réseau de partenaires du soutien à la communauté d'Airbnb, soit le palier volume en anglais. Cette personne supervise les activités quotidiennes de qualité auprès de plusieurs partenaires de sous-traitance des processus d'affaires (BPO). Elle couvre Résolutions 1, 2 et 3, le Soutien de service dédié, Services et Expériences, le Soutien dédié aux hôtes gérés et l'Intégrité des avis, pour environ 5 000 agents ou plus de langue GE à l'échelle mondiale. La différence que vous ferez : Il s'agit d'un rôle d'exécution et de leadership. La personne responsable de la qualité doit faire fonctionner le programme de qualité sur terrain : s'assurer que les équipes d'assurance qualité (AQ) des partenaires sont calibrées et responsables, traduire les normes de qualité en comportements chez les partenaires, déceler tôt les tendances de rendement et mener les actions qui comblent les écarts. Elle agira aussi comme mentor auprès d'un groupe de responsables de la qualité des partenaires, qui travaillent directement avec les partenaires pour gérer et améliorer le rendement. Elle travaillera également en collaboration directe avec les dirigeants de la qualité de nos différents partenaires qui soutiennent l'anglais mondial. Elle orientera l'attention et l'énergie de ces équipes vers ce qui compte, éliminera les obstacles, aidera à cerner les occasions d'amélioration et maintiendra l'ensemble du programme de qualité GE selon une norme uniforme. Une journée type : Exécution du programme de qualité GE Assurer l'exécution quotidienne du programme de qualité GE pour toutes les gammes de services du palier de volume (R1, R2, R3, DSS, S&E, DMHS, RIT) et pour tous les sites partenaires GE. Veiller à ce que les cibles hebdomadaires d'évaluation AQ soient atteintes dans tous les sites et toutes les gammes de services; surveiller l'exhaustivité des évaluations, la précision de la calibration et les activités d'accompagnement (coaching) au sein du portefeuille GE. Maintenir la cadence hebdomadaire des rapports sur le rendement AQ, afin que les équipes AQ des partenaires et les gestionnaires des opérations des partenaires reçoivent chaque semaine des données de qualité à jour, exactes et exploitables. Gouvernance du réseau de partenaires et responsabilisation Responsabiliser les équipes AQ des partenaires GE à l'égard des résultats de la fiche de rendement : cibles de saturation des agents, exhaustivité des évaluations, précision de la calibration, efficacité de l'accompagnement et perspectives exploitables. Maintenir un engagement régulier avec les équipes de qualité des partenaires : rencontres hebdomadaires d'harmonisation et harmonisation sur les résultats et les actions issus des revues d'affaires mensuelles. Faire remonter les écarts de rendement des partenaires et établir des plans d'action documentés lorsque la situation le justifie; saisir la haute direction des situations qui l'exigent. Gérer le processus d'intégration de tout nouveau site partenaire GE qui entre en service, en veillant à ce qu'il soit calibré selon les normes de qualité GE avant son expansion. Calibration et harmonisation Mener des séances de calibration auprès des sites partenaires GE; assurer la rigueur de la calibration afin que la qualité GE soit mesurée de façon uniforme, peu importe le partenaire ou la région géographique. Favoriser l'harmonisation de l'AQ entre les équipes de la qualité et celles de la prestation de services. Perspectives, corrélation avec le NPS et indicateur phare AQS Superviser l'analyse des détracteurs du NPS afin de cerner les causes d'insatisfaction; collaborer avec la prestation de services, la formation et les autres parties prenantes pour tirer parti des occasions d'amélioration. Établir la corrélation entre les résultats de qualité, les résultats opérationnels et les indicateurs clés de rendement (ICR); orienter l'attention et les efforts de qualité en conséquence, selon les mesures opérationnelles qui exigent une attention particulière. Veiller à ce que les perspectives de qualité GE soient intégrées au récit hebdomadaire du rendement des partenaires : lorsque les scores baissent d'une semaine à l'autre, comprendre les facteurs et la cause fondamentale, et être en mesure de les expliquer lors des revues hebdomadaires. Initiatives interfonctionnelles Collaborer avec l'équipe de formation GE sur des initiatives clés, comme le Training Flight Simulator et AirReady; le rôle de la qualité est de s'assurer que les documents de formation liés à la qualité sont alignés sur notre cadre Lead With Hospitality. Agir à titre de porte-parole de la qualité GE au sein des groupes de travail interfonctionnels, lorsque les constats de qualité ont des répercussions directes sur des changements de processus ou de contenu. Dégager des évaluations GE les tendances qui signalent des lacunes de politique, des défaillances de flux de travail ou des problèmes de produit, et pas seulement des occasions d'accompagnement individuel. Lorsque la même erreur d'enquête apparaît dans trois sites partenaires différents au cours de la même semaine, il s'agit d'un problème systémique qui doit être consigné dans OneTrack, et non d'une simple note d'accompagnement. Rapports et cadences opérationnelles Être responsable de la contribution de GE au cadre mondial de production de rapports sur la qualité : données hebdomadaires sur les ICR par site et par langue (NPS, taux de réouverture, AQS, 0-60, débit de traitement), soumises de façon exacte et dans les délais dans le cadre du déploiement des rapports automatisés, qui remplace le processus actuel de validation manuelle des diapositives. S'assurer que les sites partenaires GE soumettent leurs propres récits sur les ICR, et que ceux-ci sont substantiels, et non de simples résumés généraux ou des chiffres inexacts. Le rôle du ou de la responsable QI est de vérifier la qualité du récit, et pas seulement les chiffres; ce poste doit veiller à ce que cette norme soit respectée dans les cinq réseaux de partenaires. Maintenir le calendrier GE des points de contact de qualité : revues hebdomadaires du rendement des partenaires, séances mensuelles de calibration, revues d'affaires mensuelles des partenaires et évaluations trimestrielles des capacités des partenaires de type COPC; veiller à ce que l'équipe des responsables QI soit préparée et présente à chacune d'elles. Votre expertise : 8 ans ou plus d'expérience en qualité, en exploitation ou dans un domaine connexe du soutien à la communauté ou à la clientèle, dont une expérience directe de la gestion de programmes d'AQ au sein de réseaux d'impartition de processus d'affaires ( BPO) ou de partenaires. Baccalauréat exigé, de préférence dans un domaine connexe. Expérience démontrée de la responsabilisation des partenaires d'impartition de processus d'affaires (BPO) : animation de séances de calibration, gestion des fiches de rendement AQ des partenaires, rédaction et exécution de plans d'amélioration, et responsabilisation des gestionnaires AQ des d'impartition de processus d'affaires ( BPO) à l'égard des normes de rendement dans un contexte de gouvernance. Connaissance pratique de la méthodologie COPC; capacité d'appliquer les normes d'évaluation, les exigences d'échantillonnage et la gouvernance de la calibration de COPC dans un environnement opérationnel réel regroupant plusieurs partenaires. Solides compétences analytiques : capacité d'interpréter les données hebdomadaires de rendement AQ, de diagnostiquer les causes fondamentales des variations de scores (composition de l'ancienneté, dérive de calibration, changements de formulaire, mises à jour de flux de travail) et de transformer ce diagnostic en un récit clair pour la prestation de services et la direction des partenaires. Expérience des plateformes d'outils d'AQ, comme Observe.AI, NICE QC ou équivalent, y compris la conception de formulaires, la gestion de la calibration et l'intégration de sites partenaires. Excellentes aptitudes à la communication écrite et orale; capacité de rédiger un courriel clair et percutant sur le rendement d'un partenaire, d'animer une séance de calibration productive à travers plusieurs fuseaux horaires et de présenter avec assurance les constats de qualité à des parties prenantes seniors de la prestation de services. Atouts Expérience dans un rôle d'assurance qualité au sein d'une entreprise d'impartition de processus d'affaires (BPO) ou dans un environnement multisite, que ce soit à l'interne chez un fournisseur d'impartition de processus d'affaires (BPO) ou du côté client en tant que gestionnaire de la qualité supervisant simultanément plusieurs partenaires d'impartition de processus d'affaires (BPO). Certification Ceinture verte Six Sigma ( Six Sigma Green Belt ) ou profil équivalent en résolution structurée de problèmes. Expérience de collaboration avec des équipes d'analytique sur l'analyse de corrélation entre l'assurance qualité et les indicateurs NPS ou CSAT; expérience d'utilisation de l'AQS ( Ambassador Quality Score ) ou de mesures composites équivalentes du rendement des agents. Très bonne connaissance des programmes interfonctionnels d'amélioration de la qualité d'initiatives axées sur les compétences d'enquête, programmes de coaching des ambassadeurs, harmonisation du ton des communications des agents, et expérience de coordination du volet qualité lors de déploiements transversaux entre plusieurs équipes. Votre emplacement : En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l'Ontario, le Québec, l'Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l'inclusion et l'appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l'innovation et l'engagement, et nous permet d'attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.  Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d'embauche sont prises par une personne humaine. Ce poste correspond à un poste vacant au sein de l'organisation. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $102,000 — $128,000 CAD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and professional hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb. The Difference You Will Make: As a Market Manager, you will be responsible for the growth of a book of business in your assigned territories by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb's strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic partner relationship management. You will help develop and iterate scalable, localized supply strategies in your territory aiming to secure our long-term success. A Typical Day:  Build and manage partner relationships within assigned territory Directly manage accounts to meet and exceed quarterly/annual sales goals  Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales Prospect and onboard new, high quality supply in your assigned geography Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market  Educate clients on all significant product changes, and cascade feedback on product and policy to the relevant internal stakeholders — including staying current on evolving Canadian short-term rental regulations at the federal, provincial, and municipal levels Hold regular optimization calls and business reviews with your partners Develop strong and long lasting partnerships Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners  Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success. Your Expertise: 6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities. Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. Washington or California and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter. Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Your Location: Due to the nature of this position, the successful applicant will need to be based in Washington or California to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $111,000 — $123,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Airbnb's Marketing organization partners closely with our Global Partnerships team to turn commercial deals into brand-building moments. Our partners' channels carry audience reach, trust, and cultural credibility — when we show up well on them, we drive bookings, brand love, and reach beyond our owned brand and paid media. This role sits within Marcomm/Marketing, working shoulder-to-shoulder with Global Partnerships (who own the commercial relationship) as well as Creative, PGM, Comms, and Regional Marketing to bring partner storytelling to life, held to the same bar as Airbnb's own brand campaigns. The Difference You Will Make As Lead, Partnership Marketing, you'll own the marketing strategy and execution across Airbnb's partner portfolio — turning each partnership's commercial objective into a compelling marketing plan with clear success measures. You'll be the connective tissue between our partners' brand systems and Airbnb's, building campaigns that live on partner channels while staying integrated with Airbnb's owned storytelling. Success looks like a portfolio of partner campaigns that consistently deliver measurable brand and bookings impact, a scorecard that lets leadership compare performance across partners, and an operating rhythm for partner marketing that didn't exist before you built it. A Typical Day Build and run marketing campaigns on partner channels — bookable placements, integrations, co-branded content, social, email, and on-site/in-venue activations Act as the day-to-day marketing counterpart to each partner's marketing team, owning the marketing relationship alongside the Partnership Lead who owns the deal Brief and partner with Creative to produce assets sized for partner channels, and manage a two-way approvals path between Airbnb and partner brand teams Maintain a rolling marketing calendar per partner, synced to both the partner's roadmap and Airbnb's central marketing calendar — including multi-year views for anchor partnerships Define and report on the brand metrics that matter per partner, partnering with Business Operations and Finance, and feed findings back into planning Deliver real-time, in-market marketing during live moments like major events and brand activations, often on compressed timelines Represent partner marketing in Airbnb's broader Marketing planning cycles, keeping Partnerships, PGM, Creative, Comms, and Regional Marketing aligned on what's launching, when, and why Your Expertise 10+ years of experience in brand, partner, or integrated marketing, with hands-on campaign delivery — not strategy alone Direct experience marketing with or through external partners, such as co-marketing, sponsorships, brand collaborations, or channel/affiliate marketing A track record running campaigns end-to-end: brief, creative development, approvals, launch, and measurement Strong partner-facing instincts, with the credibility to be the calm, trusted presence in a room with another company's marketing or partnerships team Comfort moving fluidly between brand and performance conversations — able to defend a creative choice and speak to the bookings it drove Experience building process and structure in ambiguous, undefined environments Familiarity with co-branded measurement approaches such as incrementality, brand lift studies, or attribution across partner-owned media is a plus, as is experience with major sports, entertainment, or travel partners and live event activation Bachelor's degree or equivalent combination of education and progressive experience   Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $160,000 — $200,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: As a Backend Engineer on the Profile & Community team within Airbnb's Passport & Commerce organization, you'll help build the social layer of Airbnb: a trusted social graph of real-world connections, the social features built on top of it, and the foundations that let people connect with the travelers they know and the people they meet along the way. The team is highly collaborative with its partners in design, product, data science, legal, and marketing to deliver features and experiences used by millions of people. We work closely with other engineering teams to ensure we build systems that are performant and configurable with architecture that's scalable and robust. A Typical Day:  Collaborate with the other engineering teams across the stack while working closely with counterparts within Knowledge Graph, Search, Listings, Trips, and others to build scalable and high quality platforms and foundations. Work closely with cross functional partners to define and execute on products and features that enable our guests and hosts to set up their accounts and profiles quickly and easily. Build efficient and reusable backend components, architect reliable, performance and scalable systems. Evaluate and prototype new technologies and techniques that can enable faster iterations and execution across our tech stack. Mentor and support other engineers in the team or in related teams. Your Expertise: 3+ years industry experience Bachelor's and/or Master's degree, preferably in CS, or equivalent experience Experience in building and scaling high-quality and high-traffic products (or systems). Ability to evaluate technical approaches and design product solutions to solve real-world problems. Ability to drive alignment, manage projects and effectively collaborate with stakeholders. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $162,000 — $186,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The CEE team is a highly consultative sales team that is responsible for the growth of Stripe's largest customers within the region. We work with some of the most ambitious and fastest-growing companies in the world, including Booksy, Maczfit, and ElevenLabs - Stripe's payments and financial infrastructure unlocks new revenue streams and growth opportunities for their businesses. What you'll do As a Strategic Account Executive (Existing Business), you will create partnerships between Stripe and the most innovative and fastest-growing companies in the world by helping them to understand how Stripe's online commerce infrastructure can make payments a competitive advantage for their businesses. Specifically, we're looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. Responsibilities Be accountable for the relationship and business developed between Stripe and a limited number of Strategic Accounts Build, document, and execute mutually beneficial account strategies across your assigned portfolio and Stripe Build, develop and orchestrate multi-level executives relationships Influence and align multiple company leaders internally and externally, from engineering to marketing, from finance to compliance Own the full sales cycle from lead to close to activate for large enterprise-size deals Contribute to shaping our partnership strategy and building repeatable processes and scaled engagement models Who you are You are an adept salesperson and relationship manager capable of engaging in deep business-level and technical conversations at multiple levels of the organization, including the CTO, COO, CFO and CEO. You have experience working with large and complex accounts. You can lead complex, multi-party sales in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping customers quantify their investment decisions. Finally, you enjoy building – you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets. Minimum requirements 10+ years of sales experience, managing large accounts and selling complex technical solutions and closing large deals with a track record of top performance (if you do not have a sales background but have the grit and an experience of managing complex projects or consulting engagement, we are keen to hear from you) A proven track record of moving sales processes forward from inception to close by leading complex, multi-party sales in a highly consultative manner, understanding strategies and leading with value Great listening skills and ability to quickly become a trusted resource for C-levels decision-makers across technology and finance orgs within software companies An ability to understand complex technical and business problems and understand how Stripe's solutions can address them A positive attitude and tireless work ethic when encountering blockers to success, whether external or internal Strong presentation skills Proven ability to lead complex negotiations involving bespoke commercial agreements Superior verbal and written communication skills in English and in either Polish or Romanian Ability to operate in a highly ambiguous and fast-paced environment Strong interest in technology and a deep understanding of the space Experience in or excitement in learning about financial technology infrastructure Fastidious approach to CRM hygiene and experience utilizing thorough sales forecasting metrics on a weekly/quarterly basis and communicating them in a succinct manner  

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Payments Experiences group is an organization focused on bringing new and novel payment methods to Stripe, and ensuring Stripe's systems work well for merchants globally. This team works with internal and external partners to expand regional, non-card payment options, and to expand the use of Stripe's payments processing globally. What you'll do This is a Sao Paulo-based team, with platform teams in the US and Europe and sister teams worldwide. This team in particular will build and maintain new payment methods for Stripe, with a focus on LATAM and North America. They will manage local market idiosyncrasies, become regional experts that other Stripe teams will rely on, and partner with many non-tech functions at Stripe to expand our global reach and product portfolio.  Responsibilities Design and reason about integration experiences with a strong focus on end-user simplicity and developer experience Build back-end services and integrations across solutions across Stripe's payments product Engage and interact with external partners to determine and build technical solutions Engage directly with users to understand their business needs and translate requirements into concrete solutions Collaborate with cross-functional teams including product, partnerships, eng platforms, and other engineering teams to deliver these solutions Contribute to software platforms used across payments at Stripe Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of backend engineering experience Strong command of verbal and written English language Experience working across geographies Experience building extensible, leveraged software solutions that scale to different kinds of user needs, with the ability to empathize with users and advocate for exceptional user experiences Preferred qualifications Previous experiences working in payments and on payments technology Previous experience using Stripe products

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Billing Sales is a team of deep functional and technical specialists who both lead and advise on deals for one of the most strategically important products in Stripe's portfolio. Billing Sales is tasked with attacking a $100B market opportunity for automating the entire order to cash process. What you'll do As the Manager, Billing Sales (Enterprise) at Stripe, you will use your leadership and management skills to manage and grow a team of Account Executives to help drive growth of Stripe Billing for sellers in the Americas. You will collaborate with the core sales leadership, marketing, product marketing, and product teams to develop deep product and industry knowledge and drive strategic deals. You will own the coaching, development, and performance of your team, driving the forecast of the region. You will be instrumental in leading in-depth product discussions with existing and prospective customers – and building and executing against our go-to-market strategy. Responsibilities Recruit, develop and lead a team of product sales executives focused on the SaaS business within the AMER region. Create go-to-market plans and solutions to meet our customer needs, in collaboration with Product, Sales, Finance and Marketing stakeholders. Manage day-to-day operations, with a focus on performance against key sales metrics. Be accountable for driving revenue, increasing attach rates, and new client acquisition at high rates of growth. Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle. Get hands on engaged in the largest, most strategic opportunities, leading executive relationships and helping the team win new customers. Inspire, motivate, and enable individual development to promote career growth of direct reports. Lead with clarity and context with a compelling plan in line with Stripe's direction. Create structure and focus for GTM ideas and product sales campaigns that the product team is exploring. Drive execution and measurement. Analyze results and make recommendations for action in a timely manner. Constantly innovate and improve programs and program management mechanisms, suggesting new ideas, sharing best practices, and improving the business and customer engagement model. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of technology sales experience with 5+ years of people leadership experience. 5+ years of experience in payments, billing, tax, or relevant SaaS industry. Experience leading sales, new business and operations in an early stage, high-growth technology environment Ability to hire, train and coach a high-performance sales team Ability to build relationships with strategic client and industry thought leaders Demonstrated passion for Stripe's mission Preferred qualifications Prior experience in Billing, Finance, Tax, or other relevant SaaS product field Prior experience at a growth stage Internet/software company Prior experience in enterprise sales, partnerships and/or business development

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The world is having a monetization moment – every ambitious company is replatforming their billing solution in response to AI. Stripes Billing is a team of deep functional and technical specialists who both lead and advise on deals for one of the most strategically important products in Stripe's portfolio. Billing Sales is tasked with attacking a $100B market opportunity for automating the entire order to cash process and helping companies not get left behind in the AI era. What you'll do As the Head of Grower Sales (Billing),  you will use your leadership and management skills to manage and grow a team of Account Executives to drive expansion and retention of Stripe Billing across the AMER region. You will build and lead a team of sellers, while collaborating with the core sales leadership, marketing, product marketing, and product teams to develop deep product and industry knowledge and drive strategic deals. You will own the coaching, development, and performance of your team, driving the forecast of the business. You will be instrumental in leading in-depth product discussions with existing and prospective customers and building and executing against our go-to-market strategy. Responsibilities Recruit, develop and lead a team of product sales executives focused on expansion and retention of our largest Billing Users Create go-to-market plans and solutions to meet our customer needs, in collaboration with Product, Sales, Finance and Marketing stakeholders. Manage day-to-day operations, with a focus on performance against key sales metrics. Be accountable for driving revenue, increasing attach rates, and new client acquisition at high rates of growth. Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle. Get hands on engaged in the largest, most strategic opportunities, leading executive relationships and helping the team win new customers. Inspire, motivate, and enable individual development to promote career growth of direct reports. Lead with clarity and context with a compelling plan in line with Stripe's direction. Create structure and focus for GTM ideas and product sales campaigns that the product team is exploring. Drive execution and measurement. Analyse results and make recommendations for action in a timely manner. Constantly innovate and improve programs and program management mechanisms, suggesting new ideas, sharing best practices, and improving the business and customer engagement model. Who you are You are an adept sales leader, capable of engaging in business-level and technical conversations at multiple levels of the organization. You have a reputation and drive for building strategic relationships with executives (CEO, CFO, and CTO) across the AMER region, including core markets like NA, CA, and LATAM. You excel in building clear plans to grow a region through a high-functioning sales team, with strategic thought leadership and strong management. You see value in competitive situations and enjoy working on products that require both deep product understanding and technical knowledge, especially for AI industry users. You're as comfortable working with clients as with internal stakeholders (including executives) and are excited to become an expert and share your knowledge. You possess an organized, self-starter mindset and excellent communication skills, with a track record for improving the processes and organizations around you. Minimum requirements 10+ years of sales leadership experience, launching and growing high-functioning sales teams/products. 15+ years of experience in hyper-growth SaaS environments across the AMER region. Industry experience in finance, revenue management, financial services, or similar software services. Proven ability to be a self-starter, capable of driving business results without significant supervision. Ability to understand complex technical requirements and craft solutions across multiple stakeholders. An enthusiastic "roll up your sleeves" mentality. Excellent verbal and written communication skills. Strong presentation skills, particularly for in-person meetings with multiple stakeholders. Proven ability to lead complex negotiations involving bespoke agreements with startup, SMB, and Commercial businesses.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The world is having a monetization moment – every ambitious company is replatforming their billing solution in response to AI. Stripes Billing is a team of deep functional and technical specialists who both lead and advise on deals for one of the most strategically important products in Stripe's portfolio. Billing Sales is tasked with attacking a $100B market opportunity for automating the entire order to cash process and helping companies not get left behind in the AI era. What you'll do As the Head of Grower Sales (Billing),  you will use your leadership and management skills to manage and grow a team of Account Executives to drive expansion and retention of Stripe Billing across the AMER region. You will build and lead a team of sellers, while collaborating with the core sales leadership, marketing, product marketing, and product teams to develop deep product and industry knowledge and drive strategic deals. You will own the coaching, development, and performance of your team, driving the forecast of the business. You will be instrumental in leading in-depth product discussions with existing and prospective customers and building and executing against our go-to-market strategy. Responsibilities Recruit, develop and lead a team of product sales executives focused on expansion and retention of our largest Billing Users Create go-to-market plans and solutions to meet our customer needs, in collaboration with Product, Sales, Finance and Marketing stakeholders. Manage day-to-day operations, with a focus on performance against key sales metrics. Be accountable for driving revenue, increasing attach rates, and new client acquisition at high rates of growth. Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle. Get hands on engaged in the largest, most strategic opportunities, leading executive relationships and helping the team win new customers. Inspire, motivate, and enable individual development to promote career growth of direct reports. Lead with clarity and context with a compelling plan in line with Stripe's direction. Create structure and focus for GTM ideas and product sales campaigns that the product team is exploring. Drive execution and measurement. Analyse results and make recommendations for action in a timely manner. Constantly innovate and improve programs and program management mechanisms, suggesting new ideas, sharing best practices, and improving the business and customer engagement model. Who you are You are an adept sales leader, capable of engaging in business-level and technical conversations at multiple levels of the organization. You have a reputation and drive for building strategic relationships with executives (CEO, CFO, and CTO) across the AMER region, including core markets like NA, CA, and LATAM. You excel in building clear plans to grow a region through a high-functioning sales team, with strategic thought leadership and strong management. You see value in competitive situations and enjoy working on products that require both deep product understanding and technical knowledge, especially for AI industry users. You're as comfortable working with clients as with internal stakeholders (including executives) and are excited to become an expert and share your knowledge. You possess an organized, self-starter mindset and excellent communication skills, with a track record for improving the processes and organizations around you. Minimum requirements 10+ years of sales leadership experience, launching and growing high-functioning sales teams/products. 15+ years of experience in hyper-growth SaaS environments across the AMER region. Industry experience in finance, revenue management, financial services, or similar software services. Proven ability to be a self-starter, capable of driving business results without significant supervision. Ability to understand complex technical requirements and craft solutions across multiple stakeholders. An enthusiastic "roll up your sleeves" mentality. Excellent verbal and written communication skills. Strong presentation skills, particularly for in-person meetings with multiple stakeholders. Proven ability to lead complex negotiations involving bespoke agreements with startup, SMB, and Commercial businesses.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible.  What you'll do In this role, you will act in a player-coach capacity and will be accountable for supporting a team of Operations Associates. This team is responsible for resolving our users' most challenging and impactful issues, providing exceptional user experience, and contributing to the overall user satisfaction. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, possess a deep expertise in customer service, and a passion for inspiring a team to deliver an incredible user experience. Responsibilities Guide your team in troubleshooting and solving external user issues Manage the operational performance of your team to deliver KPIs Help scale our operations and improve user experience by identifying process improvements Manage capacity and scheduling, dividing and assigning work between team members Ensure your team has all the skills and resources needed to be successful in their role Set clear goals and expectations for individual and team performance Foster a culture of continuous improvement to refine team processes and procedures Support recruitment and hiring initiatives Coach and mentor individuals to meet career goals via structured career development conversations Provide continuous performance feedback and facilitate periodic formal performance reviews Drive and own initiatives that make the team a warm and welcoming place to work Keep the team engaged and motivated towards their work Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience coaching/leading Customer Service teams and managing performance Experience mentoring and providing constructive feedback to others Experience in delivering weekly and monthly business metrics and reporting Proven ability to be a subject matter expert in Customer Service  Ability to work cross functionally to deliver best results and promote partnership Excellent written and verbal communication skills Exemplary planning and time management skills Preferred qualifications Experience launching new processes and driving continuous improvement. AI Fluency: with practical experience using AI tools to support day-to-day work and critically evaluate their outputs.