About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role AI has the power to dramatically accelerate the pace of scientific discovery and the development of healthcare interventions. Alongside the models and tools we build for scientists, Anthropic's life science research teams now run their own wet lab experiments. We're hiring a life sciences patent counsel to work side-by-side with our researchers as they work to advance biomedical progress. You will manage patent strategy and filings for our life sciences research, from the first conversation with a scientist through global prosecution. You will also be our in-house expert on the patent questions, many of them new, that arise when scientists use AI as a research tool. You will partner closely with our patents lead (direct manager), the Head of IP, Research Legal, our Life Sciences Counsel, and outside counsel to design and implement a patent program that supports our researchers and partners and is aligned with the company's mission. Responsibilities Manage patent strategy and filings for Anthropic's life sciences research in the U.S. and internationally, including invention harvesting, filing decisions, drafting oversight, prosecution, and management of outside counsel Serve as the trusted patent advisor to our life science research teams, and design and implement scalable guidance and processes to support our fast-growing life science efforts Make inventorship determinations for AI-assisted research, and advise on inventor declarations and the duty of candor Develop claim and filing strategies across biological and chemical inventions, platform technologies, and computational methods, accounting for written description, enablement, eligibility, and obviousness Partner with Research Legal and Communications on the timing of publications, preprints, presentations, and open-source releases Advise on the patent aspects of agreements with life science and biopharma counterparties, including ownership of inventions and improvements, and support patent diligence and freedom-to-operate analyses for our research Anticipate emerging legal developments affecting AI technologies in the life science and biopharma space and provide strategic guidance to leadership Minimum qualifications Hold a law degree (JD, LLB, or equivalent) and meet the local licensing requirements to work as in-house counsel where you'll be based A degree or equivalent training in a life sciences or chemistry field (for example, molecular biology, biochemistry, genetics, bioengineering, or organic chemistry) Substantial hands-on experience drafting and prosecuting U.S. life sciences patent applications, and directing foreign prosecution through local counsel Lead responsibility for a patent portfolio, including managing budget and outside or foreign counsel Experience making inventorship determinations and resolving ownership questions in multi-party research arrangements (for example, with universities and other partners) Excellent communication skills, with the ability to translate legal risk into practical guidance for scientists, researchers, and business partners A low-ego, high-empathy orientation and a "doer" attitude: willing to roll up your sleeves and pitch in where needed Intense curiosity about AI and science, and a commitment to responsible AI development Preferred qualifications 10+ years of patent experience (including time as a patent agent, technical specialist, or examiner) at a law firm, a biotech or pharmaceutical company, or both, with the ability to operate independently and hit the ground running Advanced degree in a life sciences or chemistry field Experience with AI/ML companies, or with inventions at the boundary of biology and machine learning Working knowledge of how patents interact with regulatory exclusivity, trade secrets, and open science Familiarity with biosecurity, dual-use research, or export control considerations in the life sciences Experience leveraging AI to optimize their work, with a desire to work in a fast-paced, innovative environment The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $335,000 — $385,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
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About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an Enterprise Account Executive at Anthropic, you'll join the foundational team at the forefront of introducing our cutting-edge AI productivity API and SaaS solutions to retail organisations across France. You'll drive the adoption of safe, frontier AI by securing strategic deals with retail, grocery, fashion, and e-commerce companies. You'll leverage your consultative sales expertise in the retail sector to propel revenue growth while becoming a trusted partner to retail stakeholders, helping them embed and deploy AI while uncovering its full range of capabilities in merchandising and supply chain, store operations, e-commerce and marketing, and customer service. In collaboration with GTM, Product, and Marketing teams, you'll continuously refine our value proposition, sales methodology, and market positioning to resonate with retail decision-makers. The ideal candidate will have a passion for developing new market segments, pinpointing high-potential opportunities, and executing strategies to capture them. By driving deployment of Anthropic's emerging products, you will help enterprises obtain new capabilities while also advancing the ethical development of AI. Responsibilities: Win new business and drive revenue for Anthropic within the retail sector. Navigate complex retail organisations to reach key decision-makers, educate them about our services, and help them succeed with Anthropic. You'll own the full sales cycle, from first outbound to close Design and execute innovative sales strategies tailored to retail procurement cycles, trading calendars and budgeting processes to meet and exceed revenue quotas. Analyse retail market landscapes, trends, and dynamics to translate high-level plans into targeted sales activities and campaigns Spearhead market expansion by identifying new use cases within merchandising and supply chain teams, store operations, e-commerce and marketing functions, and customer service. Collaborate cross-functionally to differentiate our offerings for retail applications Navigate complex retail stakeholder ecosystems including executives, business and operations leadership, IT departments, and procurement offices to build consensus Inform product roadmaps and features by gathering feedback from retail users and conveying retail market needs. Provide insights that strengthen our value proposition for retail Continuously refine the retail sales methodology by incorporating learnings into playbooks, templates, and best practices. Identify process improvements that optimise sales productivity and consistency You may be a good fit if you have: 10+ years of B2B sales experience in SaaS, API solutions, or emerging technologies A track record of managing complex sales cycles within retail organisations and securing strategic deals by understanding both technical requirements and retail use cases Demonstrated ability to navigate retail organisational structures and procurement processes, building consensus among diverse stakeholders including executives, business and operations leadership, and IT departments Extensive experience negotiating complex agreements within retail procurement frameworks and policies Proven experience exceeding revenue targets by effectively managing an evolving pipeline and sales process Excellent communication skills and the ability to present confidently to various retail audiences, from operational and digital teams to senior executives Deep understanding of retail buying cycles, decision-making processes, and key pain points A strategic, analytical approach to assessing the retail market combined with creative, tactical execution to capture opportunities Fluent in French and English A passion for and/or experience with advanced AI systems and their applications. You feel strongly about ensuring frontier AI systems are developed safely and ethically for retail use À propos du poste En tant qu'Enterprise Account Executive chez Anthropic, vous rejoindrez l'équipe fondatrice chargée de faire découvrir notre API de productivité IA de pointe et nos solutions SaaS aux entreprises du secteur de la distribution et du commerce en France. Vous favoriserez l'adoption d'une IA de pointe et sûre en concluant des contrats stratégiques avec des entreprises de la distribution, de la grande distribution alimentaire, de la mode et de l'e-commerce. Vous mettrez à profit votre expertise de la vente consultative dans le secteur du retail pour accélérer la croissance du chiffre d'affaires. Vous nouerez aussi des relations de confiance avec les parties prenantes du secteur et les aiderez à intégrer et à déployer l'IA, tout en leur faisant découvrir l'étendue de ses capacités dans le merchandising et la supply chain, l'exploitation des magasins, l'e-commerce et le marketing, et le service client. En collaboration avec les équipes GTM, Produit et Marketing, vous affinerez en continu notre proposition de valeur, notre méthodologie de vente et notre positionnement, afin qu'ils trouvent un écho auprès des instances décisionnelles du secteur du retail. Le profil idéal a à cœur de développer de nouveaux segments de marché, de repérer les opportunités à fort potentiel et de mettre en œuvre les stratégies qui permettent de les saisir. En favorisant le déploiement des produits émergents d'Anthropic, vous aiderez les entreprises à acquérir de nouvelles capacités tout en contribuant au développement éthique de l'IA. Responsabilités : Remporter de nouveaux contrats et générer du chiffre d'affaires pour Anthropic dans le secteur du retail. Vous orienter au sein d'organisations complexes pour atteindre les personnes décisionnaires clés, leur présenter nos services et les aider à réussir avec Anthropic. Vous piloterez l'intégralité du cycle de vente, de la première prise de contact à la signature. Concevoir et mettre en œuvre des stratégies commerciales innovantes, adaptées aux cycles d'achat, aux calendriers commerciaux et aux processus budgétaires du retail, afin d'atteindre et de dépasser les objectifs de chiffre d'affaires. Analyser le paysage, les tendances et les dynamiques du marché du retail pour traduire les plans stratégiques en actions et campagnes commerciales ciblées. Piloter l'expansion sur le marché en identifiant de nouveaux cas d'usage au sein des équipes merchandising et supply chain, de l'exploitation des magasins, des fonctions e-commerce et marketing, et du service client. Collaborer de manière transverse pour différencier nos offres destinées aux applications du retail. Naviguer dans des écosystèmes complexes de parties prenantes (direction générale, directions métiers et opérations, DSI et services achats) afin de construire un consensus. Contribuer à la feuille de route et aux fonctionnalités produit en recueillant les retours des équipes utilisatrices du secteur et en relayant les besoins du marché. Apporter des éclairages qui renforcent notre proposition de valeur pour le retail. Affiner en continu la méthodologie de vente dédiée au retail en intégrant les enseignements dans des playbooks, des modèles et des bonnes pratiques. Identifier des améliorations de processus qui optimisent la productivité et la cohérence commerciales. Ce poste pourrait vous correspondre si vous avez : Au moins 10 ans d'expérience en vente B2B (SaaS, solutions API ou technologies émergentes) Une solide expérience de la gestion de cycles de vente complexes au sein d'entreprises du retail et de la conclusion de contrats stratégiques, fondée sur une compréhension fine des exigences techniques comme des cas d'usage du secteur Une capacité avérée à naviguer dans les organisations et les processus d'achat du retail, en construisant un consensus entre des parties prenantes variées, dont la direction, les directions métiers et opérations et les DSI Une vaste expérience de la négociation d'accords complexes dans le cadre des politiques et procédures d'achat du retail Une expérience confirmée du dépassement des objectifs de chiffre d'affaires, grâce à une gestion efficace d'un pipeline et d'un processus de vente en constante évolution D'excellentes compétences en communication et l'aisance nécessaire pour présenter devant des publics variés du retail, des équipes opérationnelles et digitales jusqu'aux membres de la direction Une connaissance approfondie des cycles d'achat, des processus de décision et des principales problématiques du secteur du retail Une approche stratégique et analytique du marché du retail, alliée à une exécution tactique et créative pour saisir les opportunités Une maîtrise courante du français et de l'anglais Un intérêt marqué pour les systèmes d'IA avancés et leurs applications, voire une expérience dans ce domaine. Le développement sûr et éthique des systèmes d'IA de pointe pour les usages du retail vous tient particulièrement à cœur. Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Claude is trained and served on hardware in data centers Anthropic operates and in sites partners build and run for us. DCSE secures that footprint: the sites, the hardware moving through them, and the people and vendors who touch it. You'll be the engineer who owns autonomous systems across that footprint as one security domain, from both sides: drones, ground robots and automated vehicles for patrol, inspection and moving hardware, including the security of that automation inside secure areas, and the detection systems that tell us what is flying over or operating near a site uninvited. You set the approach, select and integrate the platforms and sensors, write the requirements vendors build to, and run what you ship, from the operating model where operators assign missions and machines carry them out to the playbook that turns a detection into an identified track and a well-evidenced handoff to whoever holds authority over the airspace. Interdiction is not part of this role. The goal is security that runs itself: coverage, fleet health and evidence verified continuously, with tools and AI agents doing the routine triage. We favor simple, standard controls and tools that can be verified over elaborate ones. We use Claude throughout our engineering workflow and expect you to as well. You'll work with the rest of DCSE, including its physical security systems engineers and the engineers on its security monitoring platform, with Anthropic's data center operations and legal teams, and directly with site operators, equipment vendors and aviation and public safety authorities. The role is based in San Francisco, with remote applicants in the US considered, and involves regular travel to data center sites, which are critical infrastructure. Key responsibilities Autonomous security and inspection systems: own the drones, ground robots and other autonomous platforms for perimeter patrol, incident response and infrastructure inspection: platform selection, operating model, operator qualification, maintenance, and the data path from machine to analyst Tools, automation and AI agents: build the integrations that carry detections, tracks, telemetry and fleet health into the team's security monitoring platform, and the tools and agents that triage detections, check fleet health and assemble evidence. When a review keeps costing people time, you build the tool or agent that retires it Detection of uncrewed systems: engineer the sensing that tells us what is flying over or operating near a site, what it is and who needs to know: sensor selection and evaluation against live targets, per-site coverage, classification and false-alarm handling, and the playbook from first detection to handoff, with evidence retained Security of site automation: engineer the controls on automated vehicles, robots and similar machines that move hardware or work inside secure areas: identity and access, network isolation, what they may record and where it goes, fail-secure behavior, their place in chain of custody, and acceptance before they enter a site Regulatory and site constraints: establish what we may sense, fly, drive, record and retain at each site, partner-operated sites included, under the aviation, spectrum, privacy and safety rules that apply there, with the waivers and approvals that extend it and coordination with local authorities set up before it is needed Health monitoring: define and test heartbeats, loss-of-coverage and lost-link alarms and fail-secure behavior, so a silent sensor or machine shows as a fault, not a quiet day Vendor requirements and acceptance: write the requirements, evaluate against live flights and runs, and hold vendors to what they ship Minimum qualifications Have engineered autonomous or sensing systems in the field (drones, ground robots, automated vehicles, or RF, radar or optical detection sensors): selected, integrated or secured them for an operation other people relied on, and verified what they actually do against real targets or runs rather than a datasheet Have integrated systems you did not build (vendor APIs, SDKs, appliances, machine and sensor telemetry) into a platform that outlives any one of them Read and review code, design the data systems behind security tooling, and build automation (often with AI coding agents) using Git and code review Have done this work hands-on for data centers, critical infrastructure or a large hardware fleet Have designed inside a regulatory or safety constraint (aviation, spectrum, privacy, machine safety or similar) and can show the decision it drove Own a domain end to end: set the approach, carry it through with vendors, site operators, partners and authorities, and run it as something people depend on every day Preferred qualifications Remote pilot certification (for example FAA Part 107) and experience flying beyond visual line of sight under a waiver or exemption Experience with counter-drone (counter-UAS) detection, airspace surveillance or air traffic data systems Experience running a robot, drone or automated-vehicle fleet in an industrial, logistics or data center setting: fleet management, mission planning, safety cases Experience securing embedded, operational technology or robotic systems: device identity, network segmentation, update control, logging Experience with physical security operations at large sites, with law enforcement or aviation authorities, or at sites you did not fully control: cloud, colocation or GPU cloud operators Have built AI agents or automation that replaced recurring manual work The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. We are currently seeking a skilled Sr. Validation Engineer / Validation Engineer responsible for validation, calibration & data processing of features related to AD & ADAS in EU in collaboration with Lucid's ADAS & Robotaxi development team . This position requires a professional with a track record of successfully validating autonomous (AD) & automotive (ADAS) systems into production. As the successful candidate, you will join a world-class Vehicle Development & Test team. Candidates should be excellent engineers and organizers that have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment. Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. Your Role: Be responsible for test validation of hardware/software components related to AD/ADAS driving (L2++, L3/L4), safety and parking functions such as Adaptive Cruise Control, Highway Assist, Hands-free driving, Lane changes, Automatic Emergency Braking, Cross-Traffic Alert, Lane Departure Protection, Automatic Parking & Surround View etc... Contribute to system architecture development and the related validation tests on component and vehicle level; Contribute to the timely delivery of fully validated, high-quality customer features Be responsible for test plans for EU release developed features by AD/ADAS team, feature requirements and support relevant regulatory testing, field operational testing (FOT) coverage , homologation testing, SOTIF as required by AD/ADAS team, data analysis and root causing while ensuring traceability to functional and performance requirements Lead driving and safety features benchmarking, calibration and for Support establishing post-processing methods to analyse vehicle data Leverage state-of-the-art processes, tools for test plans, field tests, data transfer & analysis as well as lead support the development/adoption of new processes and tools in a highly interactive and collaborative environment Work with suppliers and internal teams to implement innovative solutions for vehicle testing & calibration approaches to optimize system test and validation strategies in terms of efficiency, cost and final product quality Travel as necessary to execute driving and safety AD/ADAS features validation tests on vehicle at proving ground testing facilities or and perform detail data analysis Assist with the management to the definition and build-up of our fleet of prototype and series production vehicles for validation of AD/ADAS features, field operation testing, mileage accumulation and data collection processes Contribute to the definition and build-up of our test vehicle fleet, test benches and calibration installations; Explore simulation, HIL, SIL and vehicle test approaches to optimize (sub-)system test, validation & calibration strategies in terms of efficiency, cost and final product quality Facilitate and align related cross-functional technical teams such as HMI, functional safety, powertrain, infotainment, cybersecurity, homologation, and AD/ADAS on system level validation and development activities Leverage state-of-the-art processes and tools for architecture, requirements, test plans and results and ALM to work in a highly interactive and collaborative environment Collaborate with component owners for AD/ADAS driving and safety functions Expectations: A proven track record of working with hardware/software systems related to validating ADAS or AD automotive features for mass production, mileage accumulation and field testing Experience with developing and executing validation test plans and root causing issues Experience with automotive test methods, measurement systems and tools (HIL/SIL, Vector tools such as CANoe, CANape and CAPL, PeakCAN, etc., GPS/IMUs such as OXTS and Data Acquisition Systems such as Ipetronik, Dewesoft etc,) Preferred knowledge & execution experience of GSR2 & NCAP scenarios for ADAS safety features using soft targets, VRUs, robot platforms etc. Several years working experience at automotive Tier 1/2 suppliers or OEMs, with an understanding of automotive processes and workflows Programming skills related to integration, testing and automation (e.g. Python, C++) Capability and creativity to successfully complete projects with unconventional ideas in highly constrained, innovative startup environments Excellent communication skills (verbal and written) Advantageous: Previous experience with ADAS/AD longitudinal and lateral control systems at a Tier 1 or OEM Broad understanding of various ADAS/AD systems and the interactions between mechanical, electrical and software components within the system Experience with benchmarking, calibration & post-processing methods and/or tools Proficiency with agile development tools and environments (Jira, Jama, …) Knowledge of relevant regulations and applicable (safety) standards for typical ADAS features (e.g. ASPICE, ISO26262, ISO 21448, FMVSS, UN ECE, EU) Experience with project management, supplier management, team management and/or executing tasks in cross-functional team setup Experience managing fleet of vehicles for on-road testing & validation, scenario testing to confirm SOTIF coverage etc. Requirements: BS minimum in System Engineering, Mechanical Engineering, Electrical Engineering, Computer Science, or similar and 5 years of engineering experience (for Senior) or 3 years (for non-senior) in the automotive industry OR MS minimum in System Engineering, Mechanical Engineering, Electrical Engineering, Computer Science, or similar and 3 years of engineering experience (for Senior) or 1 year (for non-senior) in the automotive industry Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with Europe an data protection laws, and candidates will be informed and asked to provide consent before the check is conducted. Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. The Service Assistant position works with other members of the service team to make sure the day-to-day operation runs smoothly. This position requires the ability to handle a rapidly changing workload and can prioritize accordingly. This is an excellent opportunity to gain experience, learn, and develop your career within the automotive industry. Responsibilities: Provides a world-class customer experience to all Lucid clients, both internal and external Vehicle drives include dropping off or picking up customer vehicles and/or loaners, runs to the Bodyshop, test charging at EA (Electrify America) charge stations, among others. Arranging Lyft rides for internal vehicle moves per request Assist with Pre-Delivery Inspection (PDI) carrier preparation and vehicle hand-over. When needed, help with check in process Assist technicians with basic repairs in the shop Other duties as assigned including but not limited to moving and staging vehicles, delivering parts, washing vehicles, and assisting the service department as needed Qualifications: 18 years of age or older Basic automotive knowledge At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
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About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. As a Service Advisor at Lucid, you will be responsible for providing excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process. You will greet clients promptly, consult with technicians, accurately document client concerns for diagnosis and repair, and explain all service options to clients, including time and cost estimates. You will also track all client vehicles through the maintenance and repair process, ensuring that work done meets Lucid's quality standards before vehicles are returned to clients. Responsibilities: Ensure clients are informed throughout the service experience from initial contact to vehicle handover Conduct comprehensive inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or visible wear Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided Review and revise work orders after technicians and detailers complete their tasks, guaranteeing accurate documentation and precise time punches in alignment with corresponding labor operations Promptly address and correct any warranty claim rejections within the established timeframe to maintain operational efficiency and customer satisfaction Responsible for acquiring customers signatures for service authorization and service invoice via DocuSign and collecting payment for customer pay repairs Explanation of invoice to customers of repairs preformed to ensure correct understanding of completed work and that all concerns have been address to customer satisfaction Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step Other duties as assigned Qualifications: 2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role Excellent interpersonal skills with a compassionate and patient demeanor Problem-solving and creative thinking skills Ability to articulate and document details to ensure smooth workflow Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software Full-time, including weekends or extended hours during busy periods Willingness to complete Lucid provided CPR training post hire Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire Preferred Qualifications: AA/BS in either Automotive Technology or Business Management, or equivalent work experience Knowledge of HV systems, LV systems, and EV powertrains Start-up experience and related fast-paced environments At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. INDFS Compensation Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Base Pay Range (hourly) $28 — $38 USD Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. The Role Reporting to the Director, Vehicle Development and Test Europe, the Senior Prototype Driver supports vehicle testing across dynamics, durability, noise and vibration, and performance. The role combines prototype driving, vehicle preparation, instrumentation support, data collection, diagnostics, and collaboration with engineers and technicians. Key Responsibilities Test-drive and evaluate prototype vehicles in real-world situations on approved routes and tracks. Conduct safety inspections, perform specialized test procedures, and document findings clearly and concisely. Recreate driving scenarios in controlled and field tests and provide structured feedback to engineering teams. Perform daily vehicle checks and maintenance and keep vehicles ready for field testing. Complete manual data collection, mapping drives, and final data-verification drives. Drive prototype vehicles on public and private roads to collect data and troubleshoot technical issues. Develop and follow team processes and document issues and improvement opportunities. Support vehicle and bench-system diagnosis, maintenance, and repair. Assist with installation, upgrade, calibration, and configuration of sensors, ECUs, and related equipment. Work across prototype, pre-production, show, and production vehicles in a multidisciplinary environment. Requirements Valid driver's license with at least 8 years of driving experience and a clean driving record. Demonstrated ability to drive safely in all weather conditions. Ability to drive for prolonged periods, routinely exceeding 8 hours. Willingness to work flexible hours, including weekends and overtime when required . Good vision, hearing, motor skills, alertness, and driving instinct. Basic computer skills and ability to operate GPS equipment. Clear written and verbal communication skills . Strong learning agility and the ability to solve new problems in a dynamic environment. Preferred Qualifications Associate degree or equivalent vocational training. Experience with fully electric vehicles. Professional motorsport or race-team experience. Fabrication and automotive wiring experience. Luxury automotive technician experience. Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with Europe an data protection laws, and candidates will be informed and asked to provide consent before the check is conducted. Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. The Southwest Policy Manager will be the face of Waymo as we preserve our freedom to operate in Texas and Arizona, particularly as we look to increase our public-facing service in these states. This role will help us strategize and navigate state and local policy and regulatory challenges particularly as the business faces increasing headwinds from a political environment. Who do we need to know, what do we need to know, and how do we need to conduct our business - in order to continue our existing, and grow our planned operations in the midwest. Day to day, the Southwest Policy Manager will manage a mix of internal meetings, reporting, strategic advising, managing external consultants and external meetings, and events representing and advocating for Waymo- specifically in state capitols and major metro areas. The role will require strong emphasis on internal collaboration and cross-functional team work, and strong emphasis on organizational skills. This role follows a hybrid work schedule and reports to the Regional Head of the West You will: Engage directly with Southwest state and local policymakers, regulators, industry stakeholders, and key opinion leaders to shape policy and political dialogue and serve as the "face of Waymo" throughout the region. Track current and emerging political activity in the region while executing policy strategy that benefits Waymo's users and business. Develop and maintain strong relationships with Southwest state and local elected officials, their staff, regulators, and other key external stakeholders. Collaborate closely with internal cross-functional stakeholders including strategic advising. Work closely with other teams at Waymo to ensure up to date knowledge of company plans and reporting policy political developments with analysis. Collaboratively manage state consultant relationships and represent Waymo in local chambers and trade associations, state organizations, and national political organizations including 501C3 and 527 organizations. You have: Reside in the Southwest/ Texas / Austin with ability to frequently travel to state capitols and Southwest cities. 5-7 years of experience of public policy experience within government, or relevant nonprofit, public interest groups, companies, lobbying firms or industry associations; A well-developed network of relationships with key figures across the Southwest legislative and policy landscape. Skilled and experienced at persuasively and diplomatically advocating complex policy positions before a wide variety of audiences Excellent interpersonal and organizational skills, and exceptional verbal and written communication skills. Hands-on legislative and regulatory analytics experience, including drafting and editing legislation. We prefer: At least 2+ years working specifically on technology or transportation policy issues. Bachelor's degree, MPP/MBA/JD preferred. Work experience in both state and local politics. Work experience in the private sector. Knowledge of the policy environment for autonomous vehicles. Knowledge of future of work, labor, and workforce development policy issues Knowledge of privacy, artificial intelligence, cybersecurity, and other public policy issues related to data-driven industries Travel Requirements: Up to 40% travel within Texas and Southwest on a frequent basis and occasionally travel to California, DC, and other major U.S. cities for conferences. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $177,000 — $218,000 USD
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. The UK Operations Team is responsible for delivering Waymo service across UK cities. This role works closely with Product, Operations Partnerships, Engineering, Global Operations, Ops Planning, Finance, Safety, Policy and business partners. We are seeking a confident, decisive, and results-oriented leader to join our team as a Supply Operations Manager. This role demands an individual who thrives in fast-paced, dynamic environments, excels at managing cross-functional teams, and is committed to driving operational success and market excellence for our autonomous ride-hailing service. You'll foster strong partnerships, champion continuous improvement, and leverage data analytics to monitor market health, identify trends, and implement proactive strategies to balance demand and supply, ultimately driving innovation and long-term success. In this hybrid role, you will report to the Country Lead within the European Market Operations Team. You will: Strategic Leadership (Partner Support/Management): Strategic and decisive leadership to manage and optimize daily partner operations, fostering a high-performance culture emphasizing collaboration and accountability, escalating product issues while supporting partner multi-facility operations (partner results) to ensure strict adherence to all safety, compliance, and regulatory protocols. Commercialization: Primary liaison to support internal stakeholders in expanding the market by providing guidance and expertise, communicating with all stakeholders to ensure alignment, monitoring progress, identifying potential issues, and developing contingency plans to ensure the success and sustainability of the market scale. Supply & Demand Planning: Manage Supply & Demand Planning by ensuring that staffing levels align with operational needs and in-service supply. Continuous Improvement: Must be continuously monitoring and improving processes, systems, and performance metrics to drive efficiency and productivity, and reduce costs. Co-Lead Market Expansion: Strategically expand the market by executing innovative initiatives with partners, leveraging data insights, and applying critical thinking to identify opportunities and resolve challenges effectively. Build Collaborative Partnerships: Build and maintain strong partnerships across the company and with partners, ensuring alignment with organizational standards, goals, and a shared commitment to success. Drive Sustainable Outcomes: Serve as a trusted leader with a continuous improvement mindset, consistently monitoring and enhancing processes, systems, and performance metrics to drive operational excellence, strengthen stakeholder alignment, and deliver measurable, sustainable results, all while boosting efficiency, productivity, and reducing costs. Maximize Market Profitability: Manage departmental budgets, identifying and implementing cost-saving initiatives, and monitoring key performance indicators to effectively allocate resources and ensure all operational initiatives align with financial parameters and organizational goals. You have: 10+ years of experience in operations management, preferably managing daily operations in a fast-paced environment in fleet management, transportation, or logistics, with a deep understanding of safety. Bachelor's degree, or in lieu of a degree, an additional 6+ years of work experience in a combination of program management, business operations, strategy consulting, planning, or equivalent fields. Excellent leadership skills, including the ability to motivate & lead by influence partner teams, develop and execute strategies, and drive performance improvement. Ability to deal with multiple conflicting priorities and stakeholder issues while driving towards pragmatic decisions/actions. Strong analytical and problem-solving skills to identify and address performance issues proactively, preferably using data analytics tools and reporting software to track key metrics and performance trends. Strong communication and presentation skills showcasing an ability to influence people to contribute to continuous improvement of operations. We prefer: Experience in Ride-Hail & Transportation: Direct experience in the ride-hailing or broader transportation industry is a significant plus. Data-Driven Decision Making: Proficiency in leveraging data analytics and reporting tools to monitor market health and inform strategic decisions is essential. Experience with SQL and data mining is highly preferred. Operational Management Experience: A background in general operations management, vendor management in addition to the minimum requirements, would be beneficial. Continuous Improvement Mindset: A demonstrated history of identifying and implementing process improvements to increase efficiency and reduce costs. Strategic & Decisive Leadership: The ability to provide clear, strategic leadership and make quick decisions in a fast-paced environment. The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range £92,000 — £96,500 GBP
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. This role follows a hybrid work schedule and reports to the Head of Remote Assistance & Vehicle Dispatch. You will: Manage Vendor Service Delivery & Enablement: Provide BPO vendor partners with the necessary tools, workflows, data access, and support to ensure operational effectiveness and SLA compliance during scaling Implement Global Governance & Quality Control: Establish robust governance, change management, and quality control frameworks across vendor relationships supporting the GOC Support Strategic Decision-Making & Footprint Expansion: Partner with cross-functional leads to construct evidence-based recommendations and evaluate trade-offs for vendor selection, international location strategy, BPO RFP evaluations, and multi-tier operational footprints for Remote Assistance Partner Cross-Functionally: Collaborate closely with Legal, Regulatory, Safety, Product, Engineering, and Workforce Management (WFM) to align operations with regional requirements Serve as Regulatory & Process SME: Act as the primary Subject Matter Expert on RA operations, drafting legal/operational documentation and answering inquiries from regulators, partners, and internal stakeholders You have: 7+ years of experience in program management, operations, regulatory compliance, or vendor management within complex environments Bachelor's degree in Business, Public Policy, Legal Studies, Operations, or a related field Proven track record writing operational standards and compliance documentation for technical or operational workflows Demonstrated experience working under ambiguity, structuring unorganized problems into clear goals, and leading cross-functional alignment Strong analytical and problem-solving skills, with experience utilizing project management frameworks and tracking operational metrics Exceptional written and verbal communication skills, with the ability to draft formal documentation and present operational strategies to internal leaders and external partners We prefer: 5+ years of Business Process Outsourcing (BPO) or vendor management experience, particularly in scaling offshore or multi-tier vendor operations Master's degree in Business Administration (MBA), Law, or Public Policy Experience in highly regulated or safety-critical industries, such as autonomous vehicles, transportation, telecommunications, or aviation Background in Continuous Improvement (CI), change management, and operational process optimization The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $159,000 — $196,000 USD
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. The Europe Operations team is accountable for service delivery and eliminating supply blockers to meet demand, working closely with technical program managers, facility engineers, and site operations leaders dedicated to building and sustaining the world's most advanced autonomous fleet infrastructure. We bridge physical engineering, power grid delivery, and software tooling to ensure Waymo's fleet operates safely, efficiently and continuously at global scale. In this hybrid role, you will report to the Director of Operations, Head of Europe Operations . You will: Orchestrate European Site & Infrastructure Enablement: Lead the end-to-end multi-country program execution for new facility bring-up, high-voltage EV charging grid interconnections, and tech deployment across European hubs, ensuring infrastructure resilience and readiness for multi-market autonomous fleet operations. Drive Scalable Automation & Process Architecture: Standardize depot workflows across European facilities enabling scale & fleet growth, using continuous improvement principles, tracking mitigations, and removing blockers for scale Complex Program Management: Establish and enforce a unified framework for rider-only operations, driving decisions to unlock all types of infra required to deliver service, including parking, charging, pit-stops, service centers and testing locations. Executive Vendor & Strategic Supplier Governance: Establish strategic new and existing partner frameworks and requirements across Europe to deliver high-performing SLA adherence, CapEx efficiencies, and continuous service delivery. Build High-Impact Cross-Functional Alignment: Serve as the strategic bridge between Facilities, Engineering and Product leadership and local European field teams, aligning international program goals with technical roadmap requirements and regional operational realities. Optimize Multi-Country CapEx/OpEx Portfolios: Lead multi-million Euro infrastructure and technology budgets, establishing resource allocation models, cost-efficiency benchmarks, and financial governance to ensure European market expansion meets strategic financial targets. You have: 10+ years of experience leading complex programs, technology operations, or infra-structure/industrial program management across multiple facilities, including multi-country European expansion in transportation or other operating fields/automated logistics. Proven track record as a senior technical, program management or strategy involving infrastructure, real estate bring-up, or large-scale technical operations across European regulatory jurisdictions (e.g., UK, Germany, Spain, France). Advanced expertise in data-driven operations management, using large sets of data to drive decision making, business intelligence, and advanced metrics to track multi-site throughput, charger utilization rates, and operational resilience. Demonstrated experience developing and executing multi-facility Business Continuity Plans (BCP) and crisis recovery frameworks across high-demand critical facilities. Bachelor's degree in Engineering, Supply Chain, Business Operations, or equivalent practical experience (Master's/MBA or Six Sigma Black Belt preferred). Exceptional communication and executive stakeholder management skills with proven ability to influence matrixed cross-functional teams and external regulatory/utility entities. Ability to travel within the EU up to 40% of the time. We prefer: Autonomous Mobility & EV Infrastructure Domain Expertise: Deep familiarity with AV fleet operations, or ride-hailing support systems. Cross-Border Regulatory Leadership: Hands-on experience navigating EU/UK transportation frameworks, municipal zoning, and high-voltage electrical grid interconnections with national utility providers. International Program Scaling: Demonstrated success scaling operational footprints from initial pilot programs to multi-city commercial operations across diverse language and legal environments. Systems Engineering & Automation Integration: Experience specifying, deploying, and validating programmatic software tools and automation systems inside physical depot environments. Fluency in European Languages: Professional fluency in German, Spanish, French or other western European languages in addition to English is a strong advantage. Lean/Six Sigma Certification. Travel: Up to 40% of travel The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range £118,000 — £124,000 GBP
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. This role follows a hybrid work schedule and reports to the Head of Remote Assistance & Vehicle Dispatch. You will: Drive Global Quality Strategy & Frameworks: Architect, launch, and govern an enterprise-grade global quality framework and scoring standard across all international regions, vendor tiers, and outsourced BPO partners to ensure consistent operational excellence. End-to-End Process Architecture & Standardization: Design and maintain a standardized global library of Standard Operating Procedures (SOPs), process maps, and operational policies, bridging gaps between engineering/safety specifications and field execution. Continuous Improvement & Root-Cause Retrospectives: Analyze complex operational data, conduct deep-dive process audits, and lead root-cause retrospectives to systematically resolve process breakdowns, policy ambiguity, and service bottlenecks. BPO Quality Leadership & Calibration: Oversee vendor quality triage and calibration across BPO partners, hosting regular Quality Business Reviews (QBRs) to tie quality performance directly to SLAs and continuous improvement roadmaps. Cross-Functional Change Governance: Partner with Product, Engineering, Safety, Legal, and Local Market Ops to proactively manage upstream and downstream dependencies, negotiate scope/timelines, and lead change control for operational updates. Quality Analytics & Leadership Reporting: Define key operational metrics (CSAT, CES, contact rates, resolution accuracy), develop analytics dashboards, and report strategic quality insights to senior leadership. You have: 10+ years of experience in program management, process engineering, or quality leadership within complex operational environments (e.g., autonomous vehicles, logistics, commercial aviation, tech operations, or multi-tier BPO support) Proven Senior program leadership with a track record of navigating ambiguity to structure, launch, and scale strategic initiatives that span multiple cross-functional teams and external vendor organizations Demonstrated mastery of process design and process mapping software (e.g., Lucidchart, Miro, Visio), including building SOP architectures from scratch Data-driven analytical expertise, with strong skills in extracting insights from complex operational metrics (CSAT, CES, contact rates, audit scores) to drive business decisions Experience in BPO / vendor management, specifically establishing quality calibration, auditing vendor triage, and managing global operational standards Bachelor's degree in Business, Operations, Industrial Engineering, or a related field (or 4+ years of equivalent practical experience) We prefer: Master's Degree (MBA) or advanced degree in Industrial Engineering, Business Administration, or related discipline Professional process certifications such as Lean Six Sigma (Green/Black Belt) or PMP Technical analytical proficiency in SQL/PLX and data visualization platforms to build and maintain automated quality dashboards Track record of scaling immature operations into structured, mature global programs across multiple geographies and time zones Experience leveraging modern tools (such as LLMs, AI tooling, and advanced CRM workflows) to enhance support process efficiency and agent decision accuracy Background in Customer Support BPO operations within high-growth, high-complexity technology ecosystems Travel 20% The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $190,000 — $234,000 USD