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reservation sales agent - travel agency
Full TimeOn-siteMidCA$44,000 - CA$45,000 / Year
excelcompliancecompliancesales

Position Overview The incumbent will be responsible for building group travel itineraries for tour operators globally per assigned markets and accounts. The Group Planning & Sales Coordinator will be communicating with tour operator clients during the travel planning stage, calculating pricing, and creating proposals. Diversity and Inclusion Jonview values diversity in the workplace and is committed to employment equity by encouraging applications from the following designated groups: women , aboriginal peoples , persons with disabilities , and members of visible minorities . To facilitate the reading of this document, the masculine form has been retained. Key Responsibilities Contact Tour Operator clients to confirm the reception of the group travel request and the quality of their needs. Develop travel itineraries by researching and verifying tourist products to include within the program. Create quotations via our in-house system and ensure the accuracy of all data. Prepare and send sales proposals to clients (design itineraries, write texts, calculate estimates). Communicate with our clients, by phone and email, to follow up on files and sales proposals and document the results. Contact suppliers as needed (availability request, rates, reservation policies). Adjust programs and quotations as needed in order to close sales. Work closely with the Buying Team to meet each clients' needs. Ensure compliance with each supplier's terms and conditions in order to create the group booking agreement. Complete and assemble files in view of their operation. Work closely with the Operation team to facilitate the transition of the file with regards to the client needs. Qualifications Relevant education in tourism and 2-3 years of experience in the tourism industry, more particularly in a receptive. Very good knowledge of Canadian and USA tourist destinations. Mastery of the English language is required (both oral and written). Knowledge of an additional language (German, French, Spanish, or Portuguese) is an asset. Excellent computer skills (Windows environment, Word, Excel). Strong mathematical skills. Great sense of organization, autonomy, ability to work under pressure and meet tight deadlines. Ability to work in a team environment, meticulousness and attention to detail. Candidates living within 75 km of our Toronto or Montreal office will be expected to work on-site at least twice per month, with the remaining days remote, depending on team and business needs.

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speleology  tour guide
NEW

speleology  tour guide

Secret Food ToursToronto, Canada8 hours ago
Full TimeOn-siteMidFrom CA$48,526 / Year
cad

_- Looking for Tour Guides Who Love Food -_ *Secret Food Tours* is an award-winning tour company _immediately_ looking for outgoing individuals who are passionate about food, traveling and history to lead foodie tours through Toronto's historic St Lawrence Market and Distillery District areas. This role is a lot of fun and a perfect fit for applicants with a flair for entertaining and a love of great food. Our guides lead small groups of tourists through some of Downtown Toronto's best eateries while sharing history and culture along the way. This is the perfect job for performers of all types, teachers, historians, college students, and of course for people who have a passion for food. Our ideal candidate is: - Professional, responsible, and great with both time and money management. - Passionate about the city of Toronto, its history, its culture, and most importantly... its food! - Outgoing and dedicated to providing a once-in-a-lifetime guest experience. - Able to memorize a tour script and route while making it their own. *Secret Food Tours* offers competitive pay with a *flat rate of $70 CAD* *per 3 to 3.5 hour tour *plus tips (which are frequently *VERY* generous!!!). Tours run daily at 11am, 1pm, and 3pm. *Weekend availability is a must*. We are looking to bring on 1 or 2 guides with flexible availability to cover bookings each week. Additional shifts may be available at alternate times based on private and group bookings. Interested applicants should submit a *resume*, general *availability*, and a *cover letter*, letting us know why they think they would make an exceptional foodie tour guide! To confirm that you've read this till the end, please, also write the word "*FOODIE*" in your application. Job Type: Freelance Pay: $23.33 per hour Benefits: * Discounted or free food * Flexible schedule Application question(s): * How many tours are you hoping to work each week? * What days and times are you available to work? Are you available to work weekends? Work Location: In person

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guest services manager
NEW

guest services manager

Rideout Bay DevelopmentsFort Frances, Canada8 hours ago
Full TimeOn-siteMidCA$46,000 - CA$60,000 / Year
dental

*Location:* Studio 6 Extended Stay Hotel, Fort Frances, Ontario *Main Purpose of the Job* The Guest Services Manager is responsible for overseeing the day-to-day operations of the front desk and ensuring that guests at Studio 6 Fort Frances receive exceptional service from check-in through check-out. This role plays a key part in maintaining brand standards, supporting front office staff, and ensuring smooth coordination across departments to deliver an outstanding guest experience. *Duties and Responsibilities* * Supervise front desk operations, including check-in, check-out, reservations, and guest inquiries. * Train, schedule, and support front desk staff to ensure consistent, professional, and friendly service. * Handle guest feedback, requests, and complaints promptly and effectively, maintaining a solutions-focused approach. * Monitor daily financial transactions, balancing deposits, cash drops, and reconciliation reports. * Work closely with housekeeping, maintenance, and management teams to address guest needs and coordinate daily operations. * Ensure adherence to Studio 6 brand standards, hotel policies, and procedures. * Prepare and review daily, weekly, and monthly front desk reports as required. * Fill in operational roles as needed to support the team and ensure smooth hotel operations. * Assist in implementing and monitoring guest service initiatives to enhance satisfaction and loyalty. * Maintain a clean, organized, and professional front office environment at all times. *Experience & Qualifications* * Previous experience in hotel front desk or guest services management preferred. * Strong leadership and problem-solving skills. * Excellent communication and interpersonal abilities. * Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment. * Proficiency with hotel management systems (experience with HotelKey is an asset). * Commitment to delivering a positive guest experience and upholding Studio 6 service standards. Job Type: Full-time Pay: $46,000.00-$60,000.00 per year Benefits: * Dental care * Extended health care * On-site parking * Paid time off Experience: * Hospitality: 1 year (preferred) Location: * Fort Frances, ON P9A 2X6 (preferred) Work Location: In person

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room attendant
NEW

room attendant

SUPER 8 BY WYNDAMSaskatoon, Canada8 hours ago
Full TimeOn-siteMidFrom CA$34,320 / Year

For immediate hire full time Housekeeper Room attendant: The housekeeper/room attendant is responsible for maintaining clean, comfortable, and welcoming guest rooms and hotel areas in accordance with Super 8 by Wyndham standards. Key Responsibilities: Clean and prepare guest rooms according to hotel standards, Make beds and replace linens, clean and sanitize all bathrooms, dust furniture, fixtures and surfaces, vacuum carpets, sweep, mop floors, empty garbage, complete assigned rooms within a established cleaning time, maintain housekeeping carts, report maintenance concerns

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housekeeping supervisor
Full TimeOn-siteMidCA$33,280 - CA$36,400 / Year
dentalinsuranceperformance management

_*Candidates must be legally entitled to work in Canada (Canadian citizens, permanent residents, or holders of a valid open work permit).*_ *Must be available to work most weekends* *Job Summary* The Supervisor is responsible for ensuring an environment where everyone is accountable for creating memorable guest experiences that drive loyalty and ensure 100% guest satisfaction. *Duties* Provide ongoing supervision and support to Housekeeping Department including overseeing and coordinating the daily operations of the area Perform opening and closing duties as required Assist/conduct performance appraisals and performance management as necessary Responsible for the smooth operation of the department in the absence of the Housekeeping Manager Assist in establishing, implementing and monitoring standards of service and operation Conduct room and public area checks, clean guest rooms and assist in laundry as required Identify and resolve guest concerns/complaints to their satisfaction Carry out on-the-job training to new associates as required- *Qualifications* Minimum two years? experience as a Room Attendant Previous experience in a supervisory role an asset Job Type: Full-time Pay: $16.00-$17.50 per hour Expected hours: 30.0 ? 40.0 per week Benefits: * Company events * Dental care * Disability insurance * Discounted or free food * Extended health care * Life insurance * On-site parking * RRSP match Location: * Saskatoon, SK S7L 4L6 (required) Work Location: In person

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housekeeping supervisor
Full TimeOn-siteMidFrom CA$38,064 / Year
hvaccoachinginventory management

The *Housekeeping Supervisor* is responsible for the planning, organization, and supervision of the daily operations of the housekeeping department. This role ensures all company policies and procedures are followed, superior cleanliness standards are consistently achieved, and laundry operations, inventory management, and cost controls are effectively maintained. As the quality?control layer between room attendants and the guest experience, the Housekeeping Supervisor verifies that every inspected room meets property standards before release. The shift begins with organizing the day?s workload?reviewing occupancy reports, determining checkout and stayover counts, assigning section boards, and communicating special requests. Effective planning ensures rooms are cleaned and inspected on time and prevents operational delays throughout the shift. Room inspection is the core of the role. A skilled supervisor evaluates each room against a clear standard: flawless bed presentation, correct amenity placement, spotless bathrooms, functional lighting and HVAC, and no guest?left items. Coaching attendants, correcting deficiencies, and reinforcing positive performance are continuous responsibilities that shape team morale and long?term departmental success. *Major Duties & Responsibilities* *Quality & Standards* * *Ensure cleanliness standards* are consistently achieved throughout all guest rooms, public areas, and back?of?house spaces. * Perform daily quality?control inspections of guest rooms, common areas, and storage areas. * Inspect cleaned rooms using the property?s room?inspection checklist before releasing them to the front desk. * Identify and correct deficiencies in cleaning quality, linen presentation, amenity placement, and in?room maintenance. *Daily Operations & Planning* * Prepare daily work assignments and section boards based on occupancy, checkout times, stayovers, and staffing levels. * Informe management about any urgent issues at checkout time, or after that immediately * Review overnight reports and plan staffing needs to match daily workload. * Submit the completed housekeeping department schedule to management every second Thursday for review and approval. * Respond promptly to guest requests, staff inquiries, and operational calls. * Cover room attendant assignments when staffing shortages occur. * Check pass on reports daily, and double check with maintenance and housekeeping if all is fixed , handled * Execute weekly cleaning plans, monthly plans? and make sure deep cleaning plans are done * Do walk arounds of the property, and make sure the house person is executing his tasks , supervise his work and bring to his attention any needed adjustments *Training & Team Leadership* * *Train new room attendants* on cleaning procedures, bed?making standards, amenity placement, safety protocols, and departmental expectations. * Provide ongoing coaching, correction, and positive reinforcement to build skill and engagement. * Maintain a positive, team?oriented environment through open communication, empathy, and support. *Inventory, Laundry & Supplies* * Conduct monthly linen inventories and track usage trends. Every month end * Manage housekeeping supply and linen inventory; submit restocking orders and control waste. * Oversee laundry operations to ensure proper handling, washing, drying, and storage of linens. *Maintenance & Safety* * Record and follow up on maintenance issues reported by staff or discovered during inspections. * Submit maintenance work orders and track completion. * Ensure all staff follow safety procedures and use cleaning products correctly. *Administration & Reporting* * Administer the property?s lost?and?found procedures. * Provide daily verbal and written reports to management, including room?check reports, discrepancy logs, and incident documentation. * Coordinate with the front desk on rush rooms, early arrivals, room blocks, and special setup requests. * Perform any other job re

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housekeeping supervisor
Full TimeOn-siteMidCA$43,680 - CA$47,840 / Year
dentalaccountingexcelinsurancepayrollcoaching

We're seeking a team-oriented supervisor to coach and manage the daily operation of the housekeeping department. The perfect candidate will demonstrate strong leadership skills, have a history of maintaining a positive work environment, and treat staff fairly. The Housekeeping supervisor will oversee all staff efficiency and quality, delegating tasks and handling issues as they arise, and ensure that guests have an exceptional stay. This is a full-time position with excellent benefits, including health insurance (medical, dental and vision), and vacation pay. * Inspect and check the work assigned to employees to ensure cleanliness, sanitation and orderliness of assigned areas * Ensure that daily suite inspections consistently meet the expectations of the hotel ensuring guest satisfaction * Responsible for training and providing feedback to housekeeping employees * Responsible for supervision and coaching of all housekeeping employees in order to maintain the desired level of cleanliness, guest service and teamwork * Conduct daily briefings with housekeeping employees in order to keep them informed of new projects, programs, developments and standard updates * Ensure that there is an adequate level of supplies and material at all times, including monitoring inventory levels, conducting monthly inventory checks * Work with Front Desk and Maintenance Departments regarding the status of rooms, ensuring that guest requirements are met according to Hotel policy * Supervise the laundry department to ensure smooth operation of linen deliveries * Ensure adherence to Hotel policy regarding the safety and security of the rooms and keys * Ensure adherence to the hotel?s Privacy policy * Ensure that the daily inspection of rooms, suites, Employee Break Room areas and other public areas are conducted daily as per standards set by Hotel management * Ensure the correct handling of lost guest property as per the hotel?s set procedure on Lost & Found. * Carry out opening and closing procedures as detailed in the standards & procedures while ensuring accurate completion of any reports * Attend all required meetings and contribute new ideas to the overall success of the hotel operation * Ensure standards of punctuality, uniform presentation and personal hygiene are maintained as required by Hotel policy * Work and communicate in a professional and ethical manner with colleagues, assisting where necessary to develop team spirit and to achieve standards of work and guest care expectations * Ensure all guest comments and complaints are acted upon in accordance with Hotel policy * Ensure all tasks are carried out effectively by every housekeeping employee to ensure hotels standards and deadlines are met * Ensure Hotel?s brand standards are maintained * Prepare accurate department payroll and submission to Accounting Department in a timely manner * Schedule special projects, including seasonal cleaning of all suites * Respond appropriately and in a timely manner to every guest and employee request or concern * Ensure that team members report all repairs to the Maintenance Department * Lead the team during Daily Huddle * Ensure open and effective communication with the team is in place at all times * Responsible for always presenting a professional demeanour, setting an example of leadership and consistently providing outstanding service for all team members. * Be a positive leader by supporting others, offering suggestions and taking the initiative and ownership of actions * An advocate of guest and associate safety at all times Qualifications * Minimum 2 years of housekeeping supervisor experience * Positive, energetic, results-driven, proven time management skills and ability to work under pressure * Good communication skills ? both written and verbal * Comfortable with basic computer software functions, Microsoft Outlook, Word and Excel * Excellent attention to detail * Ability to work in a fast-paced and diverse environment *Job activity* * P

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condominium building concierge
Full TimeOn-siteMidFrom CA$47,840 / Year

Education: No degree, certificate or diploma. Tasks: Sweep, mop, scrub and wax hallways, floors and stairs. Operate industrial vacuum cleaners to remove scraps, dirt, heavy debris and other refuse. Empty trash cans and other waste containers. Wash windows, interior walls and ceilings. Contact contractors for repairs and maintenance of the establishment. Perform other routine maintenance jobs such as painting and drywall repair. Clean and disinfect bathrooms and fixtures. Clean snow and ice from walkways and parking areas. Area of work experience: Cleaning. Equipment: Carpet cleaning machine. Polishing machines. Swimming pool maintenance and cleaning equipment. Snowblower. Work conditions and physical capabilities: Repetitive tasks. Handling heavy loads. Weight handling: Up to 23 kg (50 lbs). Personal suitability: Dependability. Excellent oral communication. Judgement. Reliability. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Experience: 7 months to less than 1 year. Employment terms options: Day.

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front desk agent
NEW

front desk agent

Super 8 by Wyndham Toronto EastScarborough, Canada8 hours ago
Full TimeOn-siteMidFrom CA$38,896 / Year
schedulingtaxcompliancecompliancestatistics

Front office receptionist is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Education & Experience * High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. * Guest Service Experience preferred. * Computer knowledge/skills required. Physical Requirements * Flexible and long hours sometimes required. * Sedentary work ? Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * morning/evening/night shift. General Requirements * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management. Fundamental Requirements * Must be able to work with and understand financial information and data, and basic arithmetic functions. * Must be willing to cross train in other department. * Must be able to prioritize job functions in order to meet deadlines. * Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). * Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. * Audit and reconcile all Front Desk Cashier?s work. * Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. * Ensure accuracy of all numbers reported including statistics. * Perform daily, weekly, monthly and annual data processing system functions as required. * Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. * Ensure overall guest satisfaction. * Handle guest requests. * Synaxis experience is an asset. Job Types: Permanent, Full-time Pay: $18.70 per hour Experience: * Front desk: 1 year (preferred) Work Location: In person

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hotel general manager
Full TimeOn-siteMidCA$50,000 - CA$60,000 / Year
schedulingbudgetingpayrollcompliancecomplianceonboarding+1

*About the Role* Comfort Inn & Suites Bowmanville is seeking an experienced, motivated, and hands-on General Manager to oversee the daily operations of our hotel. The ideal candidate will have a strong background in hotel management, excellent leadership and customer service skills, and the ability to lead a team while ensuring smooth operations and a positive guest experience. We are looking for a professional who understands the hospitality industry, can manage day-to-day challenges effectively, and is committed to maintaining high standards of service, cleanliness, and operational efficiency. Previous experience in hotel management or a similar leadership role is strongly preferred. *Key Responsibilities* * Oversee the day-to-day operations of the hotel, ensuring efficient and professional service across all departments. * Lead, supervise, train, and motivate hotel staff to maintain high standards of performance and guest satisfaction. * Ensure excellent customer service and handle guest concerns, complaints, and special requests professionally. * Manage front desk operations, housekeeping, maintenance coordination, and other hotel functions. * Monitor room occupancy, reservations, room rates, and revenue performance to help maximize profitability. * Manage staffing schedules, payroll oversight, labour costs, and operational expenses. * Ensure guest rooms, common areas, and hotel facilities meet cleanliness, safety, and brand standards. * Monitor inventory, order supplies, and maintain effective relationships with vendors and service providers. * Oversee hiring, onboarding, staff training, performance management, and employee scheduling. * Maintain accurate operational records, reports, and administrative documentation. * Ensure compliance with applicable health and safety regulations, employment standards, and hotel policies. * Work toward achieving operational goals, improving guest satisfaction, and increasing overall hotel performance. * Communicate effectively with ownership, staff, guests, and relevant brand representatives. *Qualifications and Experience* * Previous experience as a Hotel General Manager, Assistant General Manager, Hotel Manager, or in a similar hotel leadership position is strongly preferred. * Demonstrated knowledge of hotel operations, front desk procedures, housekeeping, and guest relations. * Strong leadership, organizational, problem-solving, and decision-making skills. * Excellent verbal and written communication skills. * Ability to manage multiple priorities in a fast-paced hospitality environment. * Strong customer service skills and a professional approach to handling guest concerns. * Basic understanding of hotel budgeting, revenue management, labour costs, and financial reporting. * Familiarity with hotel property management systems (PMS), reservation platforms, and Microsoft Office. * Ability to work a flexible schedule when required, including occasional evenings, weekends, and holidays. * A hands-on management approach with a strong focus on accountability, teamwork, and results. *What We Offer* * A full-time, permanent management opportunity. * The opportunity to lead hotel operations and contribute directly to business performance. * A professional and team-oriented work environment. * Competitive compensation based on experience and qualifications. * The opportunity to bring forward ideas and improve hotel operations. *Ideal Candidate* The ideal candidate is an experienced hospitality professional who can take ownership of hotel operations, lead a team effectively, maintain high service standards, and manage the business with a focus on guest satisfaction, operational efficiency, and profitability. Candidates with previous General Manager or Assistant General Manager experience in a hotel environment will be given strong consideration. Pay: $50,000.00-$60,000.00 per year Work Location: In person

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café manager
NEW

café manager

BANDRA CAFE WHITE ROCK INCWhite Rock, Canada8 hours ago
Full TimeOn-siteMidFrom CA$66,560 / Year

Education: College/CEGEP. Tasks: Analyze budget to boost and maintain the restaurant's profits. Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies. Evaluate daily operations . Modify food preparation methods and menu prices according to the restaurant budget . Plan and organize daily operations. Supervise staff. Train staff. Cost products and services. Ensure health and safety regulations are followed. Participate in marketing plans and implementation. Address customers' complaints or concerns. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Experience: 2 years to less than 3 years.

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barista
NEW

barista

MUKASI COFFEE ROASTERS LTDAbbotsford, Canada8 hours ago
Full TimeOn-siteMidFrom CA$37,960 / Year

*MÜKASI COFFEE & CO. is Hiring!* -Taking orders using POS -Making and preparing beverages, desserts, and sandwiches -Light cleaning and sanitizing such as washing dishes, cleaning floor and washroom, wiping tables, etc Qualification -Minimum 1-year experience as Barista -Latte art skill is an asset -Must be able to legally work in Canada Job Type: Part-time Pay: $18.25 per hour Experience: * Barista: 1 year (required) Licence/Certification: * Food Safety Certification (required) Work Location: In person

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